SurfStitch

My daughter bought me a $200 SurfStitch gift card. Shortly after, SurfStitch went into administration. While that was disappointing, what’s worse is that the company is now trading again but refuses to honour any existing gift cards or store credits — even ones still within their valid dates. From a customer perspective, this feels like a scam.… Read more

They’re happy to take new customers’ money but won’t take responsibility for money already paid. The brand may be back, but don't trust it. Everything seems overpriced now anyways.

I wouldn’t recommend buying anything from SurfStitch, especially gift cards if they offer them.

As usual the small person pays while legal crooks get paid.

Bad smell clothing – Bought some Quicksilver clothing all were made in India and all had bad chemical smells Washed them 4 times but the bad smell never went away

Save your money – Been shopping online with Surfstitch for over 12 years now but the quality has gone down hill in the past couple of years. Past couple of orders have been the most disappointing. Should mention my partners clothes were great for fit as always but some of the shirts were pretty thin and looked cheap! My over sized shirts were well and truly over… Read more

size and they look hideous, absolutely no shape in them at all even when I went down two sizes, just look like they’ve been worn for years by someone else and stretched!

Got another order today, boyfriend tees and they are the same, definitely not a relaxed look. I’d go for a found in the op shop bin look and just plain daggy. Also a dress which is so starchy, I thought I’d ordered a black bin bag at first!

I just want a comfortable tee that I would always get from Surfstitch that I could wear out but they’re awful!

Above average customer experience for me – *Was a slight error in description/location of item on website (Mens-Youth). Made order on weekend with no account so was worried. Came here to check reviews and was more worried. Called them at 8:30am QLD time and the gentleman who answered was courteous and competent. I was pleasantly surprised. Immediately found order and refunded so I can… Read more

purchase what I want. This kind of service makes me comfortable shopping here. I will say that some minor errors on website need to be fixed and also my review is based solely on customer experience not product.

Excellent Customer service – Fantastic Customer service online with Elliot and during a phone call back from Kristen. They both listened to my unusual problem and searched for the best solution they could offer. I was in the wrong, so I expected a no, They both showed empathy for my situation I was in. Thank you Surfstich for employing this caliber of Staff, Both staff members I would rate as a 10/10 Show details

Happy Camper – Had some really good deals on items I liked. Hadn't heard of SurfStich so googled them, got some pretty bad reviews so decided against it until I looked at City Beach Reviews and they were worse, haha. Thought if they are that bad what are the reviews really about. So I ordered my basket, paid via Afterpay just incase the goods didn’t arrive.… Read more

Glad I ordered! Awesome deals, free postage (Spent $150 though) and was delivered by Australia Post a couple days later. Bang on! Would use them again

Terrible Customer Service – Absolutely terrible - zero customer service and by that I mean completely uncontactable by all methods - phone, email, Facebook messenger, the online chat (which they recommend). Responses are all auto generated. Took weeks to process an order and send it out for delivery. Also their system is full of ‘glitch’s’. A ‘glitch’ when processing the… Read more

order, a ‘glitch’ when packing the order and forgetting items AND a ‘glitch’ when processing a refund for items which were then out of stock.

Go to your local surf shop and support small business. The stress of ‘trying’ to deal with this people and receiving items that have been paid for was not worth it.

No way of contacting them when something goes wrong – Fine as long as nothing goes wrong. If something goes wrong, as it has with my most recent order, don’t expect any customer service whatsoever. They just don’t reply to messages and queries, and there’s no way of contacting them.

Worst customer service ever – The worst customer service I’ve ever experienced! It’s almost impossible to talk a human, I have been trying to talk with someone for a week now, no answers. Placed an order, not even a confirmation email I have received. Tried a few times to talk to someone only this AI chat. Worst company, I will never buy again.

Product didn't turn up. I have paid for it. Total SCAM – I ordered a product in their Black Friday sale. Three weeks later it still hasn't turned up. It's a Christmas gift so I want to know one way or another if it will arrive or not. I phoned them many times, can't ever get through. I emailed lots of times, I just get ignored. No way to contact anyone. I have paid for this product. It is theft. Worst customer service ever!

Beware of SurfStitch – Terrible experience. Awful customer service. I ordered size 12 items for my son & some of them were too big for him & some of them were too small & had to be returned. They refused to accept that there are sizing issues & would only refund me for one of the items I returned. They offered to send back the items that were too small. Why? That's not… Read more

a solution to the sizing problems. What am I going to do with too small items? Ridiculous. Beware - don't order stuff from SurfStitch.

Sells factory seconds of name brands – Factory seconds. A range of good brands items I got over the years, most had product issues. Such as Roxy boots missing the inner part of the shoes so when you stood on them, you couldn’t walk on them. TNF jacket with feathers coming out all the time. A Billabong jumper that was horrible after washing. To small swimmers for child. The list goes on and on. They are a store for selling products that weren’t good enough for the supplier to sell off.

Needs ZERO stars – 3 weeks to send an order- EXPRESS mind, and customer service non existent. Tried contacting them only to have them block me from emailing them. DO NOT USE at all- rip off and fraudulent company Show details

Cancelled my order for no reason – Surf stitch took my money, then cancelled my order with no reason as to why. I will probably fall in the large amount of people who surfstitch fail to refund. If you can't ship and order or supply it then say so. Radio silence on things like this are extremely infuriating Show details

Untrustworthy, can’t manage stock levels – How can an online retailer not be aware of their stock levels??? I placed an order last week - well after the madness that is Black Friday/Xmas/Boxing Day sales period had ended. It was confirmed, PayPal deduction made and an order number given. Then today I get an email saying “Your order has been cancelled as requested”. What??? I then received… Read more

an email from their “customer service” team, with all sorts of excuses including (and I quote) “This can be caused by inventory levels updating during your checkout, or lost/misplaced stock.” I’m not sure if I should be more worried that I was able to check out at all if the stock wasn’t there, or the fact they so regularly lose/misplace stock that it’s included in their copy & paste emails!

They get one star for refunding me via PayPal very quickly, but I’d much rather have had my 1/2 price jeans which I’d been searching for for ages! I thought it was too good to be true, and it was :( Wouldn’t trust them to deliver anything based on this interaction!

Not the same SurfStitch as it was – Don’t trust them as of recently anymore, will never buy from them again. Purchased online, returned 2 out of 3 items due to sizing issues. 3 wks I was chasing up the refund for Afterpay payment with automated responses only. Had one reply with a stupid excuse of auspost being delayed with their returns due to BF sales. Clearly lies since I have… Read more

returned all BF long on other sites with no issues from auspost.

Ended up escalating it through Afterpay which I think pressured them enough that 2 days later the refund was issued. Luckily I payed with Afterpay otherwise I would’ve lost my money.

My advice, don’t shop online using your actual cards, use paypal or afterpay. More likely to receive help if something goes wrong.

(Btw the item I kept was a kids quicksilver rash vest after the first wear the thread has already come undone in a few places, have never had this even happen with Kmart swimwear very strange)

Surfstitch is terrible – They don’t answer their phone, takes them weeks to answer emails. They don’t even read or comprehend the emails. Boarderline scam. They still owe me money. Extremely difficult and beyond disappointing.

Used to be OK – Surfstitch has really gone down hill in the last few years. Customer Service does not exist. It will take ages for someone to get back to you and then they will ask you to sort out their mess. Ordered a pair of boardshorts twice and sent the incorrect ones twice. The response from Customer Service was to return them. Of course now it is taking far… Read more

too long for the return to appear. Still waiting to hear back from Customer Service to ensure we get sent the correct boardshorts but nothing! This has been going on for nearly a month now.

WTH do I have to to stop receiving the unwanted junk spam texts!! – Brought cheap crap ages ago and now I can't stop receiving the spam texts. You can't even block them because their number is hidden. You are directed to a site where they ask you to give them your number first. Yeh, right. I have trust issues with what you do with my number.

Wont stop spamming you – Bought items from this company many years ago... and still getting spammed and harassed no mater how many times i have blocked them or emailed them to stop. Disgraceful. DO NOT GIVE THEM YOUR DETAILS FOR PURCHASE FROM THEM!!!

Terrible. won't stop spamming me – I have repeatedly asked surfstitch to stop sms messaging me after telling them I never gave them permission to spam me or my number in the first place. This has been going on a long time and I cant find a way to block them or stop them. I have repeatedly asked surfstitch to stop sms messaging me after telling them I never gave them permission to… Read more

spam me or my number in the first place. This has been going on a long time and I cant find a way to block them or stop them so I have reported them now to ACMA. Spamming a customer is NOT a great way to gain confidence in them.

Dirty marks on tshirts – I ordered 3x tshirts as christmas gifts for the men in my family. 2 out of 3 came with grubby marks on the front. I wouldn't particularly care if it was for me as should be able to wash out but I can't wash before I give them as gifts! Disappointing. Show details

Normally great but now terrible customer service – Purchased Reef thongs valued at $80. Worn a moderate amount for 9 months and falling apart. Contacted Surfstitch to see if product fault. No reply from customer service for 6 weeks despite three emails. Purchased heaps from them over the years but they’ve dropped the ball. Show details

Incompetence at its finest – Incomplete order and they refuse to do anything. I received only 1 of the 2 items I ordered and they basically said “we packed it, too bad”. They won’t look into it, won’t contact courier, won’t do anything. Waited months for a response for CS as well. Incompetence at its finest. Best not to shop here.