TECH4U

Terrible online customer service – When asking for help with a bit of tech information, I’d like a simple answer and not be sent links to pages and pages of tech info to ploughing through And more than one line of communication at a time would be good - getting information is like pulling teeth. This has put me right off making my purchase from Tech4U, I’ll be buying elsewhere. Show details

Went to order and found so many red flags... But at the end i cant fault the transaction – EOFY is the time to restock, but after selecting $700 worth of 0.5m Patch cables they wanted to charge OVER $200 SHIPPING! No option to collect. Then tried to find free shipping after i saw it listed on there site. Nope nothing valid, then found all these reviews. Then i considered buying elsewhere... But ebay worked out to be more, so i figured… Read more

Australian Business might as well give them a go as being a business owner i know some customers use these things to blackmail businesses.

Sent them the $700 and waited for them to correct the shipping, they sent back a message saying it would be $29.95, cant fault that, transferred the money and the box arrived a few days later with ATL at my front door straight from manufacturer. Couldn't be happier.

Will be buying from these guys again....

Thieves and deceivers! – They steal money from buyers! This company deceive buyers. They send me a defective and very old and heavily used device and when I asked for a refund they just ignored me! More than one month I tried to return my money back, but they just give me empty promises and do nothing! P.S. These people must seat in prison.

The best website I have ever used – I had some worries about the memory i need for my PC . So I called the online team and relayed the information. Their shipping was pretty quick,my memory came within 3 days with good condition. This is the best online shop I have ever used.

Very Good Service – I buy lots of equipment from Tech4U and their service has also been excellent. I'm writing this review to balance some of the poor ones I have seen. They have a very wide range of equipment in stock and their delivery times are very good. Definitely one of the better online IT sites. Prompt delivery. Very wide range of stock.

Quick delivery – Just bought a new Acer Aspire V3 laptop from them. The cheapest around (including deliver) and very quick in delivery. Ordered last week (19/06), transfered cleared the day after (20/06) and got it today (27/06). I have been buying things online for some time and I think they are not bad at all. Note: My experiece may be a one off good experience… Read more

or could be a usual experience by a lot of people, so make sure do your own research and make your own decision. Cheapest and quick delivery

Worst Company Ever – I wish I read the reviews before dealing with this company. Terrible service, don't believe anything they say, they just lie to you. STAY AWAY FROM THIS COMPANY

Terrible service when things go wrong – Any company looks good when things go well. It's how a company handles problems that sets them apart. They were slow to ship but I eventually received my order. Then there was a problem with one of the products bought from them. Initiating a return proved a nightmare. They tried to palm me off to the manufacturer. I point out this is not how consumer law works. Then they just stopped communicating. Definitely avoid them at all costs.

Hopless company to deal with be careful! – Need additional ID verification if you use a free email address ie gmail. In setting up an account and paying by credit card (and then confirming payment has been rec'd) they refuse to send your order unless you provide this verification!!!! If you then cancel they will process your refund in 48 hours!!!! Could not and would not answer as to… Read more

why - "its company policy". Sales will not put you through to any one senior.

Told to put in in a email. Looking at all the complaints no wonder management don't want to get involved.

Will never go near them again.

Have to agree with other comments - terrible service – Took 17 days from software order for it to be dispatched despite attempting to communicate with the company on a number of occasions.

The worst service performance I have ever seen – Paid for two new server power units 8 days go - supposedly despatched at day 3 - made a phone call day 8 to ascertain whereabouts of goods...supposedly despatched day 8. email sent indicating courier details on day 8 to track despatch (contacted courier - no records of despatch!). Demanded response from management - nobody wants to speak with us - we will be going to Consumer Affairs with this one.

Good price but slow delivery and lack of communication – After reading so many bad reviews, I feared I would never receive my order. I ordered on the 27/12 paying by bank transfer. On the 2/01, my payment was still waiting confirmation. I called them and was told this is because their warehouse was closed until the 5/01 that the status order had not changed. I finally received the product on the… Read more

9/01.

I can't say my experience was very bad with them but I was not impressed and am reluctant to order again.

When I passed the order online, it was marked delivery 1-3 days but it took 9 business days. Had they been proactive and informed me it would take that long, I would have been fine with it but the fact is I had to contact them.

Regarding my experience with their staff over the phone, it didn't take too long to talk and discuss the issue.

Don't honour their contract to deliver, or take responsibility – I brought an item from Tech4U. They were prompt in preparing the order and shipping, but that is where the nightmare started. They shipped with StarTrack who didn't deliver. In the end, I had to travel a long distance (passing other computer shops) to collect the parcel myself. While it is easy to point to StrarTrack, I contracted delivery… Read more

with Tech4U and THEIR sub-contractor failed in their duty. My contract is with Tech4U, not Startrack. I asked for a refund of shipping from Tech4U - who could then get a refund from StarTrack via their Account Manager. However, Tech4U management refused to do this.

You judge a company by how they handle problems. I judge Tech4U very poorly. If you use them, be wary.

Never, ever, have I had such trouble from an online purchase as much as I've had from this mob – If only google had shown me this review page before i'd made my purchase. Thanks google. I'm now waiting on a refund for a $603 laptop... Well... It was originally $603 (including shipping). Paying by paypal incurred a 2.5% transaction fee. I'm glad i did pay by paypal now though, because i'll most likely have to wait for paypal to refund the… Read more

money for me via the buyer protection plan. The payment had gone through, approved by my bank and by paypal. The next day i received an email saying that because i was a first time customer they needed to verify who i was, for security purposes. The whole reason businesses accept paypal is so they don't need to worry about verifying who their customers are because paypal has already done that for them. They needed an isp email address or an employer phone number. I use live.Com so there's no isp email address to give them. I'm also a stay-at-home carer for my children on the autism spectrum, so no employer phone number either. After explaining this to them over the phone i was flat out told that they would not be able to do business with me unless i paid via direct deposit..... What??? They already had my money in their paypal account!!!! I'm not stupid enough to pay them twice!!!!! All i could do was tell them to cancel the order, which got done before i'd even hung up the phone. My live.Com email notified me of the cancellation instantly. They then said it would take 48 hours for a refund. I've since reported them to the dept of fair trading and to paypal, who confirmed with me that they had no right to ask for further information or payment. I'm not expecting them to actually hit the refund button. Like i said earlier, i'm just happy i paid via paypal, because i'm guaranteed a refund eventually. Avoid this company at all costs!!!! They"re not worth the hassles!!!!

Discrimination against people who don't have employers or ISP email addresses. This company is just full of itself. They shouldn't be allowed to legally trade in Australia.

Dreadful returns service and communications – I have used these guys several times in the past and not had any problems. I have found them to have good prices and rapid shipping. However it seems they are only fine when all is going well. My most recent purchase a month ago, of a Nexus 7 tablet that was on special, arrived totally dead with a flat battery. Refused to charge. Totally… Read more

DOA. I contacted returns line and was told to get a service case number from ASUS. Did that and registered a replacement request to Tech4U online with ASUS number.

A month passed and nothing happened. Website return info wasn't updated. When I first started phoning I was referred back to Asus. Then Asus referred me back to Tech4U. Repeated calls to Tech4U every day for a week always resulted in staff saying the returns guy wasn't available and they would call me back. They never did. Eventually asked me to email the returns address. Got an email saying returns manager would get back to me. Never did. So I sent another email complaining about that.

Finally, without any contact to apologise or ask how I wanted to progress it, I received an email saying my payment (that they had hung on to for a month) was being refunded (within 24-48) hours.

They shot themselves in the foot on that one, as I was urgently in need of a tablet and by this time would have happily paid more and upgraded to a another model if they asked me!

I am still waiting for the refund, but regardless I will cancel my subscription to their daily emails and won't go near them again.

Beware. Worst customer service I have experienced in years!! Good price. Rapid shipping Poor organisation of returns, failure to update or progress a replacement. Don't return or respond to calls or emails. Stonewalled me for a month and then instigated a refund rather than requested replacement.

Don't Waste Your Time – I have nothing good to say about this company. I was aftter a desktop computer and paid through paypal , even though I had to pay extra 2 and 1/2% (thank goodness) They refused to confirm my payment saying they need to establish my ID. After disputing through Paypal I got my refund. Before this I had gone through the same process with Megabuy… Read more

and then WAconputers, they are all the same people. It has been such a stressful experience I have put my purchase on hold for now.

Wish I had got onto this site before. Am so much wiser now.

Never again – Bought a modem and VOIP hone. Did not work. Sent it back requesting for a refund. Got a reply email saying faulty modem was being sent back to Europe and new modem will be sent out. Thought I would give it another go. 2 days later received a 'new' modem - it was exactly the same faulty one in the same packaging. Sent it back, now they are… Read more

disputing that it works and want to charge me a service fee or they will sell on eBay ( due to poor packaging condition ) to pay for the fee.

I have all correspondence in writing and email. Will be going to the authorities.

Never Buy Cheap Stuff - Go Direct To Manufacturer Site If You Can! – These guys are not here to help you! forget it! there is no free lunch! buy from someone you know who has good review and previous experince. If the site looks cool, then do some research, do get burn and waste your precious time hoping to find good bargains - man even ebay is safer! Everything created by man or tech4u!

Unbelivable bad service - do not use – I have puchased via internet for years. I would buy from 30-50 sites mutiplue times per year. I have never been told so many differant stories none were true I phoned them to check they had stock yes sir 3 units. So I paid 10 days on no goods yet 5 phone calls 4 differant reasons, 3 emails no responce. What I have done is report them to Qnap with… Read more

all details of my emails anbd discussions, The director of Qnap asia actually emailed the same day he has asked me to keep him informed. Maybe it will help.

Missleading

Very stressful experience – I ordered a printer (in stock) on 25 February 2013 and paid on the spot via Direct Bank Deposit. Two days later it says payment has been received. One week later I have not heard a thing from them so email and only to be told they just found out from the 'warehouse' that it was out of stock and that new stock will be coming a week after on the 10… Read more

March 2013.

10 March 2013 passed by and still nothing so rang them this time and only to be told it will arrive on 22 March 2013. Come the date, no show again. These customer service reps have no ideas when the item will be shipped or not, all ETAs are just a made-up date. The communication between them and the warehouse is appalling and totally unprofessional. All the positive feedbacks they received and woo-haa about themselves written on their website are just a total rubbish which they simply can't deliver.

They cannot keep track of what's available or not, very vague, no apologies said, misleading etc. Their customer service people on the phone seriously need training in customer service (but then again maybe its not their fault but how could they bear to work with a mob-boss in a disorganized environment with unhappy customers calling them all day like that).

WA Computers, Tech4u and Megabuy are all the same company (yes they are trading under different name but run by the same mop). Service are really bad, I thought having to wait 3-4 weeks for good to be delivered from China is bad but taking 5 weeks (and still can't deliver and ended up had my money refunded) is just bad and embarrassing when it happened here in Australia. They just give a local online retailers a bad feeling and trust. Really the whole process was a nightmare.

Customer Service Reps never bother to email or ring to tell you what's going on. You instead have to run around ring and emailing them worrying requesting explanation about the item. Email responses have been very vague. For example you asking things what you need to know and tell them to advise you about few things and all you get back in email response is "We shall look into this, thank you for your time" I mean what the hell was that? I never received an apology for their bad service and incompetence - in other word, they simply don't care.

So I personally would never go near them buying anything or have anything to do with these people and would tell my friends to stay away from them. In the future, I would have look and Google to find review or feedback about retailers before committing buying anything - so thought I give bit of advice and relay my unpleasant personal experience. As mentioned I finally got my money refunded on the 4 April 2013. Price (does come with a price) Customer service is totally unprofessional.

Dont buy from them - Deceiving – I placed an order and they cancelled it with no explanation, it has been 1 week and I still haven't received my money or an explanation why. I even called and they could not give me an explanation. I purchased a PC Monitor and some wireless headset and they were both cancelled. I believe it was a lie they even were selling it for that price. This… Read more

is deceiving marketing. Price You might get your order cancelled and / or you might not get your money back

Will not be going back – Very poor service, failed to send drives that were on back order even though they came into stock twice. They always say they will get it sorted but then do nothing. Trying to get credit not having much luck so far, I have sent 29 emails trying to get sorted wish I had checked them out first. They also trade as WA Computers and there site say WA based but I doubt it. Stay clear of these guys. Very poor customer service

Worst online shopping experience ever – Purchased some software off theses guys. I read all glowing reports. Delivery by courier in 2 days. Sounded great. Now nearly 3 weeks later.$620 lighter and 5 phone calls by me (never them) and 4 emails, I am down the police station reporting fraud and getting a visa dispute return. Absolutely the worst company in Australia. Read all the forums about these guys. I didn't and am paying for it.

Orders take weeks – Please and I repeat please do not use this company for your ordering of supplies. Orders take weeks, no support available. Worst supplier over my 10 years experience in the industry. No support. If you purchase you may need to consider legal action when the goods don't arrive

Terrible shonks, impossible to get hold of and wrong products – I bought a PC from these guys, plus a printer and some software, total about $1,300. They took my cash from my credit card immediately but said they needed further confirmation to confirm my ID before shipping, despite already having charged me. After sending my info by email 3 times, no response so I called to cancel the order and source… Read more

elsewhere. The order got cancelled straight away and I was told I'd receive the refund back onto my credit card within 24 hours.

I've never had an email replied to, and to call them means 20 mins (minimum) on hold each time. Impossible to contact. None of their stock is actually 'In Stock' despite the website saying it is. They're a dropship operation with no warehouse of their own.

1 week later, no refund to be seen, I'm going to my bank to recover the money. I shop online a lot and this is the worst experience by a long shot.

Don't even take the chance. It's these people that give internet retailers a bad name.

Everything. Impossible to contact, No refund, items not in stock.

It's not really in stock – I ordered a monitor and paid by credit card. 3 days later after a call to customer service requsting an update / delivery date (I am in Sydney) said they would email with details but no email. Rang again only to be told the item that was still reporting on the website as being in stock was actually not in stock and they were have problems… Read more

obtaining it. They suggested another monitor but could not guarantee delivery same day or even the next day. I cancelled the order and it still took another 6 days to receive the refund even though I was told this would be processed the same day I cancelled. Would never use again. Good ending - I actually sourced the preferred monitor from DIck Smith $5 cheaper than this hopeless Tech4U.

Customer service problems – Title says it all really, wrong product, time to take to find the returned computer in the warehouse, stories changed. The only good thing is I got what I paid for but only after 6 six weeks. I had to pay for the return. That's another story. Worst online shopping experience ever. Product is great.....when I got it.

Worst customer service ever – 1. I attempted to purchase a copy of MS Office on Friday, 08 July, 2011, at about 1pm in the afternoon. 2. I attempted to contact them on 4 occasions that day to insure that payment was received and that the product had shipped 3. The charges never went through, and according to their emails and website, the sale never left the “Order has been… Read more

Received, Waiting to Confirm Payment” stage.

4. I attempted to call or “chat” several times to no avail (no answer and no response on “chat”)

5. I finally sent an email on Saturday, 09 July, 2011 to cancel the order as there was no longer a hope of it arriving in time (it was still “Order has been Received, Waiting to Confirm Payment” stage).

6. I called on Monday morning to confirm the cancellation (got through after 5 tries), and was told that the charge had gone through just minutes before my call

7. The refund finally went through on the 14th of July

8. The refund was NOT the amount that had been wrongfully charged!!! It was short by $6.84…

9. I called on 1/8 and was told that this was for the credit card surcharge and that it was their standard practise to deduct it from refunds.

10. When I wrote the "Operations Manager", he basically said that he didn't have time and that I should have read the terms and conditions.

Be warned...they will rip you as much as they can. prices horrific business practises

Failed to ship a printer cartridge – Terrible service. Paid by credit card. 3 days later I was still chasing a delivery date and courier number, I contacted support. 6 hours later then still could not give me an answer and then just cancelled by order. Would never use again. Especially now I see how everyone else thinks of them Poor customer services, non-delivery, poor response times

I should have checked here first !!!! – Firstly the advertised prices are not what you end up paying. During the checkout process there are surcharges for everything, 2.9% for credit card, 2.9% for paypal, insurance, expensive delivery that only increases if you are further away than the same suburb. Even though the advertised price is lower than others by the time you finish with all… Read more

the add ons you may as well just go to your locsl Harvey norman.

Despatch is very slow, and customer service is non-existant, apparently run by a couple of 16 year olds and a manager who probably doesn't exist. Don't try to ask for truthfull answers or they will just hang up on you. I suspect everything is drop-shipped (they don't have the stock themselves) so they really have no idea what is going on.

They refused to ship my order to me because they say they couldn't verify my identity - even though they already had my money and the delivery address was the same as the previous order I had with them.

They cancelled the order, and I am still waiting for them to refund my money a week later. Thankfully I paid by Paypal so they will retrieve the money for me. Apparently good prices and promises of fast delivery and good service. Hidden costs, slow/non delivery and NO service. Rude staff who hang up on you when you ask questions.

These guys are poor! – My recommendation.... run! There are so many people out there willing to provide a good service and deliver your product. These guys are not one of them. I ordered a printer which finally arrived after numerous phone calls from me and many wasted days waiting around at home. I plugged it in to find out it was faulty. I've returned the printer… Read more

after waiting around another whole day for it to be picked up and almost a month later, I'm still waiting on a refund. Don't do it... that's all I'm saying.

Awful company, terrible service, slow and the product was wrong – Do not buy from here! They are the worst IT company I have ever had to deal with. Go with "techbuy" or "umart" or something like that. They didn't follow their own order policies (for instance send in your payment proof and they would ship straight away) They then took like 5 weeks to get back to me on the complaint... They never gave me… Read more

my product!

I have had to pursue them for a refund for ages. Do not shop from here!

Service, product, time, waste of time!

Pay high courier fees and then wait – Website has glowing reviews and promise of great service, including 1-2 days delivery. Ordered on Monday, payment Tuesday. Finally rang on Friday to be told there is a hold up. Well, I know that, I haven't received the goods. If I am lucky they may be here next week. Rude staff, no apology or explanation other than vague "holdup". The parts… Read more

that I need are for our business network which causes us problems.

If the item wasn't urgent and was just to be posted I wouldn't mind.

However, I am PAYING for a courier and yet it will take a week or more.

Lots of alternatives online. Don't use them is my advice. Promise of good service and early delivery Bad service and as yet, no delivery.

Crooks – I purchased a laptop from TECH4U and forwarded the money. On TECH4U receiving the funds, they made no attempt to forward the laptop to me nor contact me as to why they hadn't done so. I had to contact them to find out that they have refused my purchase because the price they had quoted on their website at the time of my purchase is below cost and… Read more

they will not sell me the laptop at that price.

I contacted the ACCC and an investigation is ongoing, in response to this, I have received a condescending email from the TECH4U Operations Manager.

Don't believe all of the Customer Service hype on their website - total bull.

I'd give them zero stars if I could.

Stay away!

everything - bad customer service, unreliable, untrustworthy.

good prompt service – Thanks Tech4U for good prompt service. Next day delivery to regional NSW can't be beaten. I defenitely will deal with them again.