Temple & Webster

The wardrobe and the chest of drawers look great in my room and keep it nice and tidy and I can have all my ironed clothes neatly hung up without being crushed. Organised and tidy just how I like to be. Show details ·  1

Temple & Webster has been an absolute disaster to deal with. We’re still waiting for two mattresses, and not a single person seems to have the slightest clue where they are. First we were told they’d arrive Monday. Then on Tuesday we got a phone call confidently claiming they’d arrive that day. Now it’s Wednesday — and we still have nothing. The… Read more

communication has been pathetic, completely inconsistent, and every interaction feels like talking to someone who’s guessing rather than actually checking anything.

And as if that wasn’t bad enough, we ordered a display cabinet, it showed up in two random boxes, missing the base and the sides, but on the order it says fully delivered How does a company ship half a product and think that’s acceptable? It’s sloppy, careless, and shows zero quality control. We paid for a full cabinet — not a useless pile of glass and lights.

Not once has Temple & Webster offered a discount, a delivery credit, or even a basic acknowledgment of the mess they’ve created. And let’s be honest — would we accept that anyway? No way. We don’t want empty gestures. We want the mattresses and the full cabinet we paid for.

I’m writing this review so anyone who actually cares about product quality and reliable service knows exactly what they’re dealing with here — or more accurately, what they’re not getting. The quality control is nonexistent, the communication is a joke, and the customer experience has been nothing short of a disaster.

I ordered a pool table which arrived damaged and unusable. Temple & Webster sent a replacement — and the replacement also arrived significantly damaged and structurally broken. I provided all requested photos and was told a solution would be processed “right away”. More than 48 hours later, I had received no response and had to chase Customer… Read more

Care myself through live chat.

After escalating the matter, I was told a manager would call me that day. I then received an email stating they had attempted to call me — but the phone number they called was not my number.

I have now paid for a product, received two damaged units, spent considerable time chasing the company, and still do not have a usable pool table. The second damaged table and its large packaging are also taking up space in my apartment while I wait for this to be resolved.

I have clearly requested another replacement, not a refund, and the matter has now been referred to their Special Investigations Team. I will update this review depending on how Temple & Webster ultimately resolves this.

I wanted to come back and update my original review because I believe it’s equally important to recognise a business when they genuinely make an effort to turn a negative experience into a positive one. After posting my original review below, I was contacted by Helen from the Temple & Webster Customer Care Team, and I have to say the level of… Read more ·  1

care, communication and support I received from Helen completely changed my experience.

Helen took the time to understand my concerns and worked with me to find a fair resolution. She remained in contact throughout the process, followed up to make sure the collection went smoothly, and even checked afterwards that my replacement Nizar Velvet Ottoman Bench and Buddha Head Planter had arrived safely and in perfect condition.

Both items have now arrived and I’m extremely happy with them.

What impressed me most was Helen’s genuine commitment to resolving the situation. She didn’t simply close the case once a solution had been arranged — she continued to follow up and make sure I was completely satisfied with the outcome.

My original review reflected how I genuinely felt at the time, so I have decided to leave it below for transparency. However, I also think businesses should be given credit when they listen to their customers and make a genuine effort to put things right.

Helen has completely turned my experience around and restored my confidence in Temple & Webster. Because of the way this was ultimately handled, I’m very happy to update my rating to 5 stars and would feel comfortable purchasing from Temple & Webster again.

Thank you, Helen, for your exceptional customer service and for taking ownership of the situation. It was genuinely appreciated.

— ORIGINAL REVIEW —

I am extremely disappointed with my experience with Temple & Webster. I purchased an ottoman, but after seeing it in my home I decided it wasn’t the right colour and wanted to exchange or return it. While I understand there is a change-of-mind policy, I was shocked to find out I would be charged around $400 in shipping costs just to return a single item. That amount is completely disproportionate and makes the return policy feel practically unusable.

I contacted customer service hoping they would show some goodwill by waiving part of the freight costs or offering an exchange with reduced fees, but they refused to help in any way. The response felt inflexible and showed no consideration for customer satisfaction.

I appreciate that businesses have return policies, but charging customers hundreds of dollars simply for changing their mind creates a very poor post-purchase experience. Had I known the real cost of returning a furniture item, I would have thought twice before ordering.

The product itself is fine, but customer service is tested when problems arise, not when everything goes smoothly. Unfortunately, this experience left me feeling frustrated and disappointed at the time, which is why I originally posted this review.

Please see my update above for how Temple & Webster and, in particular, Helen from Customer Care subsequently resolved the situation and completely changed my experience.

I ordered a heated massage chair; the confirmation email said delivery on Friday, 10/7/26. My next email said it would be between Friday and Tuesday. No timeframe, no day- just stay home for 3 days! It never came. The previous email said not to query delivery before 448 hours after it was supposed to be delivered. I received an email today, Wed… Read more ·  1

15/7, to say it was coming today. I had made sure not to tick Authority to leave, as I am 59 and disabled, so I would need them to bring it in for me. I saw them bring a large box to the landing before 3 large steps. I got up, went ot the front door, and they had left it on the landing, not even on the porch, in front of the door! I saw them down the driveway and yelled, Can I have some help with getting this to the front door? He yelled Huh? I repeated. He yelled, mumbled something, got into the truck, and drove off. This is the most horrific service I've ever had. First time dealing with T&W; never again.

______________________________________________________________________________________________________________UPDATE; [Name Removed] from T&W reached out to me and apologised for the dleivery experience. She's also credited the delivery fee back. She was so helpful and understanding; it renewed my opinion of T&W. Thanks again for all your help.

UPDATE I have since been contacted by Temple and webster to resolve the issue. The item has been collected for return and I have received a full refund. As such, I have upgraded my rating from 1 star to 3. ORIGINAL POST Don't purchase from temple and webster. They must have changed ownership recently. Most of their product reviews are fake. I… Read more

wasn't permitted to write a review on a product I purchased on their website. I purchased the Ace office chair. It is terrible quality and wobbles. I purchased return protection but still have to pay $40 for courier collection, which I've been waiting for for weeks with 4 reschedules. I doubt anyone will collect it and I won't get a refund. Customer service is extremely rude and unhelpful. I am reporting them.

So easy to order through Temple and Webster. The quality is second to none. I absolutely love my purchases and will definitely keep buying what I need through them. Can't recommend them enough. Show reply

Company has changed? Extortionate delivery costs and no customer service to speak to. It seems as though Temple and Webster have changed their business practices. Tried to order some furniture online, quoted $250 for delivery at our old address. Then when updated to new address (which is 20 mins down the road) it says delivery will be $1089.00… Read more

Obviously we thought this was an error so tried to contact them, but the only option is a webchat. We persisted but all operators on there were disinterested and said there was no-one in the company they could escalate the concern to, despite us asking. We’re furnishing a house so had a lot of furniture to order, but will just go elsewhere. Writing here to want others it seems they’re no longer interested in customer service or the customer experience.

First time to order from T&W, I have done my research prior purchasing especially it is an online shopping. From delivery updates to packaging, to seeing the items in person (excellent quality) up to the team that handles clients that needs support after delivery - all topnotch! Can’t fault anything! This is my go-to-furniture from now on… and all other different stuffs too! Show reply