The Bicycle Store

They have the worst customer service ever. First, they didn’t have a product I ordered but they didn’t contact me. When I emailed them asking why it’s taking a long time to deliver my order, they told me that one of products I orders wasn’t in stock. I picked one of options they offered me and replied straight away but they didn’t get back to me… Read more

until I contacted them asking what was going on. Another few days passed without communication and finally they replied after I told them that I would contact consumer’s affairs if they wouldn’t reply within two days. Absolutely shocking communication. I was very disappointed with their service

Extremely bad service and when exchanging goods, they don't reply to emails. They don't refund or exchange goods even when they say they do. I have reported them as a scam. do yourself a favour and don't spend any money buying from them. TOTAL SCAM.

I thought I'd done my money when I read the reviews AFTER I put my order in. But the goods were accurately described and well priced, and I received exactly what I ordered. They did take 3 days to dispatch, which is why they don't get 5 stars.

Always a good experience with these guys. I’ve ordered loads of stuff over the years and always done click and collect. Really friendly staff, helpful and polite. The products they sell are all genuine and they have great prices that often can’t be matched by anyone else.

Excellent customer service – I was concerned initially after reading the reviews, especially when I was notified that the product I ordered(toro exposure light) was not available due to an error in the system. I was however surprised that I was given an option straight away to either have a store credit,upgrade or get my money back. I choose the upgrade and received the item… Read more

three days later. No hassles at all. Thank you Ally and the team for an awesome experience. Will use you guys again.

Stay clear of this online retailer as they are not honest with their replies if you even manage to get one. I received the same email 2 weeks after my original complaint about my order. Yep we will ship in 1to 2 days which is now 16 days and counting. I have now requested a refund but still no reply and have escalated my issue to fair trading in the hope of getting this resolved.

Absolutely uselss would be an understatement! This is the worst online shopping experience we've ever had! 2 weeks to get a response and items shipped. However its too late as we're travelling and will be long gone before they arrive.. Nightmare to deal with. Never will I shop from them again.

Drop shipping website. No control over what products are actually sent as they don’t have the stock. Being a drop shipping site also explains the customer service issues others have described

I was pretty dubious after reading reviews for this mob but they answered promptly my query email on shipping time after about 5 business days had passed since my order and product arrived no problem, tracking provided. Got to say I was pleasantly surprised and their price was great

ordered a web spring bike seat on 07/05/25, emailed them twice, tried to ring them with no response, should have read reviews first, but too trusting, keep clear and purchase from Amazon where you know you item will arrive.

I purchased a New Old Stock Voodoo Sobo XC Frame from this company and emailed customer service for clarification before it was sent whether it was a 29 inch or 26 inch wheel Frame as this information wasn't in the product description and there are two versions of this frame. This email was ignored, I sent a second email this too was ignored. As… Read more

the information wasn't forth coming I emailed them to cancel the order. The customer service staff member identified as Jayde on her signature block replied saying that the item had already been shipped so couldn't be cancelled. I checked the Australia Post website with the tracking number provided and saw that a shipping label had been generated but it hadn't been sent. I emailed Bicycle Store Customer service with this information which surprise.... They ignored. The frame is a 26 inch wheel version so no good to me and Bicycle Store has informed me that because it is clearance stock no refunds are given. I am now commencing action through Fair Trading. Avoid this company they are incapable of returning emails and customer service is non existent. They also trade as Velo Gear.

DO NOT PURCHASE ANYTHING FROM THIS BUISNESS – Product never arrived. Tell anyone you know that rides a bike to avoid purchasing anything from this business and shop with a reputable instead.

Extremely slow service – Took more than 2 weeks to receive my bike tyres despite calling. Very disappointing as I needed to replace a damaged tyre and could not ride my bike.

Do not buy here! You’ll end up purchasing elsewhere while you wait – Horrible communication, slower than slow order processing and posting. 4 weeks later, still waiting for delivery and none of my emails responded to. Honestly, don’t do it to yourself.

Cheap price, stuff arrived. Terrible communication – Pro: gear eventually turned up, was cheap Cons: ZERO communication, not even an order confirmation, no response to emails, my threat to contact the ombudsman elicited a ‘label created’ note from Auspost, still didn’t ship for days & still no email reply or order confirmation. The two items were in stock at time of order & still took 10 days to… Read more

arrive. Any of the usual alternatives would have been 3 days tops. I wouldn’t have been upset if they didn’t say on their website that it’d take 3-4 days

The service is hilariously bad, but I did get what I ordered & I guess they have to shave budget from somewhere to get the rock bottom prices. I don’t know if it’s worth it for me, but if you hate getting emails & like saving a few bucks then this is your shop!

Avoid – Sent goods after 7 working days after they had my money, not "generally the same day or sometimes 1-4 days". Don't answer their phone. Ignored my emails and my request to cancel as they had taken so long. Never again.

Slow Dispatch, slow delivery, wrong items sent and terrible customer service – Ordered a 24" tyre and tube on Mon 30 Jan. It wasn't sent until the following Mon 5 Feb. Arrived 4 days later Fri 9 Feb. On arrival I found they had sent a 26" tyre and a 24" tube. They would not send the correct tyre until I returned the one they mistakenly sent. DO NOT USE THIS BUSINESS if you want you items in a timely manner or if you want the correct items sent to you or you expect any consideration from their "customer service".

Lengthy delays, wrong product, terrible service, refusal to fix problem – I ordered a product, and didn't hear from them for a few weeks. Sent a follow up email, took awhile but the goods turned up. They are not as described - wrong size, wrong colour. Company is currently refusing to address this, and are insisting on multiple photos of their invoice etc. which of course is not consistent with Australian consumer law.… Read more

Given how many companies operate in this space, I'd recommend you shop elsewhere. Their service is absolutely terrible.

Bad bad bad – Ordered tube waited almost two weeks for a reply then nothing few days later said they didn't have my order tried to send a replacement that was completely wrong size like it meant nothing. Customer service a complete joke DO NOT USE THIS COMPANY!!

Excellent Service – Wow, placed order and paid Boxing Day. Then read the reviews. PANICKED. Recieve confirmation email for my order. 3 days later my email advised order despatched with delivery date of 4/1/24. Delivery arrived 2/1/24 Early. Would deal with this merchant again WELL DONE.

THIS WEBSITE IS A SCAM – Please read all the other reviews before you order. Do not make the same mistake I did. DO NOT order from them unless you want your money taken away really fast and nothing sent for a very long time. I had the same problems as everyone else in reviews. False advertisement with listed "in stock" items. Failure to deliver products purchased within timeframes promised on their website. Still waiting for my item now as I write this review.

Read the reviews first! – Ordered a bike lock...told it would be dispatched in 1-4 days. After a week I contact them which you can only do by email, ph doesn't work and their Facebook page is shut down. Anyway after a few emails I request the order to be cancelled. I think the only reason they actually did this was I had paid by afterpay and has put in a complaint to them as well.

Great Gloves – I ordered two pairs of my favorite Bellwether gloves last week as this was the only place in Australia that I could locate this particular brand. I received an immediate acknowledgment via email. The items were dispatched via AusPost the next day and I was provided with a tracking number by email. The items exactly as specified arrived within a week. No problem at all with this service. John

Good price and prompt delivery – Bought Shimano shoes . The price was good and delivery was reasonably quick . The only downside was that unlike other online stores there was initially no acknowledgment of the order after ordering and paying ( Afterpay ) . As other reviews have mentioned this lead to some doubt that the order had gone through. The shoes were however delivered… Read more

only 3 business days after ordering so maybe this is an area that needs review by this company otherwise no problems .