Transdirect

Pretty terrible, the courier delivery times on the website are massively inaccurate. They also say they can pick up from address but the actual courier contacts you later to say they can't and you need to drop the parcel off to them. I'll never use Hunter express again either, they're incredibly slow. My parcel has been sitting at Perth airport for 11 days now. Show details

Absolutely the worst company I have ever delt with. Failed to collect items, and I had to call multiple times to organise collection (they do not have a system that automatically collects the following day) delivery was then delayed further. Customer service took 20+ minutes on the phone, and they did not respond to emails. I would never book with them again. Show details

My item has been in sydney not collected called 3 weeks straight and they say tomorow every day but still no collection been weeks not happy wouldnt recomend the service here Show details

They are trying to charge me extra weight at 300kg over the actual weight. I sent a 20kg package and a 5kg package both around 1m x 1m. I’m disputing it at this moment but they’re being very delayed and seems like they’re going to try and take my… Read more

money. They stole it from my account without my permission. If you see this review, get in touch with me immediately via phone call. You have my number.

JEMMAH Absolute stunning customer service i have delt with many courier services including AustPost over the past 35 years yes they can get it wrong BUT its who and how they fix it good work Jemmah Show details ·  1

I was charged a $16.59 “oversize adjustment” on consignment [Details Removed]. I measured the freight at dispatch (90×50×50 cm ×2 = 113 kg charged… Read more

weight). Transdirect later billed 124 kg but, after multiple written requests, couldn’t provide any images, measurements, or scan data from the carrier to substantiate the change.

Their emails state they don’t hold imagery or measurement records and asked me to supply my own photos/specs instead. In my view, if a surcharge is applied, the carrier/broker should provide verifiable proof.

What I asked for: dated photos or dimensional scan/weight records. What I received: none.

I’m disputing the charge as unsubstantiated and have escalated externally.

Date: 5–12 Nov 2025 Amount disputed: $16.59 Contact: – Invoicing invoicing@transdirect.com.au (email chain available)

Summary: Transparent evidence should accompany any post-delivery fee. In my case, no proof was provided.

I have been using Transdirect for over 10 years. Even though we have had a few mishaps along the way, never like this one before. I booked with Couriers Please on the 02/03/26 and it is now 10/3/26 and the parcel still has not been collected. Every single day, l have rebooked the parcel on the system, emailed them to tell them they have not… Read more

collected, and repeated this every single day. NO RESOLUTION. Tomorrow will be another day waiting to see if they will collect. I have asked Transdirect to escalate the booking, with generic emails that they will collect tomorrow by 5pm. New customer has been waiting now for their FIRST ORDER, and what a poor experience because of them!

I paid $250 upfront for shipping through Transdirect. The parcel was physically inspected and accepted at pickup and delivered successfully with no issue raised at collection. After delivery, I was charged an additional $265 — more than the original cost — allegedly due to a 15% discrepancy in measurements. The item was an irregular shape, yet… Read more

they claim to measure from the “absolute widest points”, which can significantly overstate size for non-box freight.

No revised quote was issued and no approval was requested before debiting my PayPal account.

Charging more than double the original agreed price after the service has been completed, without customer consent, is not reasonable. Very disappointing experience.

We entrusted this company with a time-critical pallet delivery from Melbourne to Sydney. The pallet was collected on Monday with an ETA of Wednesday. What followed was a week of frustration and complete operational failure. There was no delivery. After multiple phone calls and repeated attempts to obtain accurate information, we were given vague… Read more

assurances but no concrete update. By Friday, the pallet still had not arrived. We were then informed - only after we called them yet again - that delivery would not occur until the following Monday.

This shipment was required for a conference event on Saturday and Sunday. The failure to deliver on time compromised over six months of planning, preparation, and investment. As a direct result, we were unable to proceed with one of our scheduled events. The reputational and operational damage caused by this delay cannot be overstated. They then had the audacity to charge a redirection fee to send it back to Melbourne, despite failing to deliver the item in the first place.

Time-sensitive freight requires reliability, transparency, and accountability. Unfortunately, Transdirect demonstrated none of these qualities. The lack of urgency, poor communication, and failure to meet a straightforward interstate delivery timeline between Melbourne and Sydney is entirely unacceptable.

I would strongly caution anyone relying on deadlines or critical event logistics to consider alternative providers.

AVOID AT ALL COST! they took extra money out of my account claiming my product is 164cm long and its longer than what I claimed. I freakin dont even sell things that big! obviously its an error, they refuse to send me proof and refuse to refund me the money, you people are scammers!!!! Show details

Transdirect has been one of the most frustrating logistics experiences I’ve dealt with. Packages were not delivered as promised, and when issues arose, there was no meaningful escalation, no ownership, and no urgency to resolve the problem. Customer service is essentially a loop of generic responses with no real action. Problems are not escalated… Read more

appropriately, follow-ups are poor to non-existent, and you’re left chasing updates for days while your deliveries sit in limbo.

For a company whose entire purpose is to manage deliveries, the lack of accountability is shocking. Delayed or missing packages, no proactive communication, and a complete failure to take responsibility when things go wrong.

If you value reliability, transparency, and basic customer service, I would strongly recommend looking elsewhere. This has cost me time, money, and unnecessary stress — and I would not trust Transdirect with important or time-sensitive shipments.

I used this service a lot in the past, but the past few years there were too many delayed pick ups, missed deliveries from the address not being read properly, orn issues with their quotation system that meant there were follow up charges for cubic weight (despite correct measurements being submitted). In a situation where courier costs are… Read more

included for a client, the result is a doubling of service costs post invoice - which means Transdirect are not a workable solution for any business, and likely not for any individual. Look elsewhere.

Abysmal customer service! Driver claimed couldn’t find the address. Didn’t attempt to call me. I called customer service twice and never called me back. During the third call that I made to follow up I was advised I could collect the package today from the Melb airport depo (1 hour away from my house) I pairs to have this couriered to me as I… Read more

needed these parts today. Now I possibly won’t receive till Monday. I asked to speak to a manager and she wouldn’t transfer me. No attempts made to resolve! It’s on me to wear this incompetence! Do not recommend!

First time Using This Company, So far Quite Impressed With How Simple It Was To Get Quotes And Make Bookings, Lots Of Good Companies To Choose From Clearly Stating Prices & Delivery Times Prices Are More Than Competative With Aust Post Plus They Pick Up From Your Premises Show details ·  1

Placed an urgent booking at 10.30am to receive next business day delivery. I received an email at 12 to ask for a photo of the item which was immediately sent. After sending multiple emails all afternoon for updates I called at 4pm. Nothing had been actioned and my delivery was not picked up as stated. I now have to wait the entire weekend for it to be picked up on Monday. Never again! I have no confidence it will even arrive. Show details

Communication between TransDirect, Hunter Express and myself was very poor. I waited all day for Hunter Express to collect as instructed, but the pickup failed despite me providing updated details. The collection was rebooked, yet Hunter Express again failed to collect, saying no courier was available in my area. Neither company proactively… Read more

communicated updates — they should contact customers with timely information.

I was then charged $70 because one of eight boxes was underweight (under 2 kg). I checked online and this did not change the quoted shipping cost. After waiting several days for collection, I was disappointed to receive an unexpected invoice. I would not recommend their services.

"I have used Transdirect for many years, but my recent experience has been a total disaster. They misdelivered my parcel to the wrong address, and despite reporting it immediately, the follow-up has been non-existent. It has been over two weeks, and all I get are empty promises about 'management escalation' with zero actual updates. It’s clear… Read more

they don’t care about recovering lost items or keeping long-term customers. Extremely disappointed and will be looking for a new service."

Book an TNT delivery, the quote is $45 for a 48cm*43*34 box (8kg actual weight), after 2 weeks, they charge me $145 more for the delivery and saying the charge weight is 33kg not 18kg.... i dont know how this charge weight come up!!! Show details

Probably the worst delivery service I've ever experienced. Transdirect refused to deliver product to my door as there were stairs (12)!! They offered for me to go way out west to their warehouse to pickup my item after I paid $350 to transport it from Melbourne. Or they offered to deliver it curbside- ie dump a large piece of furniture on the… Read more

roadside because they only employ one person for the delivery of a 90kg item, the weight of which was indicated on the request for a quote form. Appalling service and an absolute nightmare to deal with. DO NOT use.......

Two non-collections for the same delivery in one week. Transdirect don’t actually manage your delivery, you need to follow up on everything yourself. They make AusPost look reliable, which is saying something. Show details

ABSOLUTELY PATHETIC CUSTOMER CONTACT - can't use the word "service". 1300 number takes FOREVER to be answered, and then they can't solve the problem because they CAN'T pass you to a REAL PERSON who can assist! Relying on emails is NOT CUSTOMER CENTRIC and there is no-one TO TALK WITH about missing delivery's or any other issues - like account detail changes etc etc etc ABSOULTELY PATHETIC BUSINESS STRUCTURE - DON'T USE! Show details