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TravelOnline

TravelOnline

 Verifiedtravelonline.com
TravelOnline
4.4

1,402 reviews

Positive vs Negative
90%10%
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Trip Completed ?Yes · No
Transparency ?
4.1
Customer Service
4.2
Ease of Booking
4.4
1,402 reviews
5 Jenny  · First time user of online booking. Travel online were fantastic. Everything ran smoothly during our trip.
5 Mel  · Fantastic process from start to finish, communication was great!! We will definitely book another holiday through Travelonline ..
5 Peter  · Excellent support and fantastic product - true value for money Couldn’t be happier - highly recommended
5 Anthony S.  · First time I have used this company and 10 out of 10 for service and value.
5 Uru  · easy to book and get all the information needed for a great holiday
5 Zana B.  · Excellent service and support. Really helpful staff that make booking a whole trip seem effortless. Will definitely book thru travelonline again
Deb
Deb
 

Another fabulous holiday booked with Emma at TravelOnLine. We loved our holiday in Raratonga, Cook Islands, & everything was organised efficiently & effortless for us. Will happily book another holiday with this great travel company Show details ·  1

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Sarah O.
Sarah O.2 posts
 

Second time I used Travelonline and just as good as the first First time was Bali and this time Fiji. Ease and convenience of everything being organized is the best. Website is easy to navigate with quoting and researching. Best prices. Great service. They're my go to for all travel now. Love the flight and accommodation combos Show details ·  1

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Lee
LeeNSW2 posts
 

Just got back from an amazing trip and had such a great experience booking everything online! The process was super easy, with plenty of options and clear information to help make decisions. Everything went smoothly from start to finish, and it really took the stress out of planning. Highly recommend for anyone wanting a hassle-free travel experience! Show details ·  1

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Reviews with attachments

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Adam
Adam16 posts
 

Travelonline is so easy cheap and reliable. We got a better deal than anywhere else when you consider included transfers and free day tour. Show details ·  1

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Nel
Nel2 posts
  Verified

Great service. Great suggestions and trustworthy. Thank you very much for helping us with an amazing relaxing holiday. Show details ·  1

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Andrea
Andrea
 

Easy Travelonline’s communication was exceptional. The holiday accomodation offered is of a high quality and also value for moneys Show details ·  1

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Sandy
SandyNSW4 posts
 

AMAZING experience- thank you Travel online and Emma B! All the hard work done for us Show details ·  1

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Kailash
Kailash4 posts
  Verified

We truly appreciate the excellent service provided by Emma B from TravelOnline in organising our wonderful Phuket holiday in September 2025. She managed everything seamlessly – from airline bookings and hotel accommodation to coordinating the package inclusions and follow-ups. The entire process was handled with great professionalism and care,… Read more ·  1

ensuring our trip was smooth and enjoyable. Thank you, Emma, for making our holiday experience so memorable!

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Georgina
Georgina2 posts
  Verified

Took all the stress out of booking the holiday to Shangri-La Fiji, from arranging flights, accomodation and transfers. Communication was excellent and requests for plan changes were sorted very quickly. Very happy to recommend TravelOnline. Show details ·  1

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Hayley
HayleyNSW
 

Travelonline was easy to book with. Any questions were answered promptly and the deals are all amazing. I will book again with this company. Show details ·  1

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Tennille D.
Tennille D.NSW
 

We had the absolute BEST holiday and the ease of using Travel Online was just so so worth it. Nothing was missed, just a simple email and the holiday was booked. Show details ·  1

Positive reviews

Gayle
GayleNSW
 

Highly recommend TravelOnline. We had a fantastic package with fantastic prices to Fiji. Lovely staff accommodated our last minute changes with no problem. We will definitely book our next holiday with them. Show details ·  1

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Paul B.
Paul B.ACT4 posts
  Verified

Very easy to book, with great communications all through the booking and haloiday experience. Communication in destination via Whatsapp, met by drivers at both ends of our holiday to conduct the transfer from/to airport was most welcome and saved us the hassle so we could simply enjoy the holiday from our hotel. Hotel was great, a good mix of young and old, but no really young families. Recommended for short, low cost holiday packages. Show details ·  1

Cheryl D
Cheryl D
 

Highly recommend always been happy with all the holidays we have booked through travel online . Staff very helpful if have questions about your trip . Easy to make payment on bookings and have some really great deals . Show details

Negative reviews

Casey
CaseyWestern Australia
 

Don’t request a quote- just book a deal if you see it. I enquired about a property with this company when I saw a deal that suited my family. When speaking to them they then told me they would speak with their manager and call me back tomorrow. I then rechecked the website the same day to see they had changed the deal after me contacting them and… Read more

no longer would honour the quote as it was an “admin error” which defeats the purpose of a quote. Apparently if you book straight away they have to honour it- I could have saved them multiple people booking at that price yet they still wouldn’t honour it.

TravelOnline
TravelOnline    

Hi Casey, Thank you for your message. I can see… Read more

Linda B
Linda B
 

Honoring Advertised Prices – Really dissappointed when questioned their promotion on line and wanting further clarification of prices. Told there was an error from their "Promotion" Department and they wont honor what was advertised! Wont ever be booking with this lot again.... Show details

TravelOnline
TravelOnline    

Hi Linda, We’re very sorry to hear about your… Read more

Kim.
Kim.VIC2 posts
 

Left in limbo – We made a booking request 4 days ago and are waiting for confirmation - the email we received stated confirmation would be received within usually 24hrs but up to 72hrs - it's now well past the 72hrs and nothing. 3 emails, 6 phone calls and nothing! We stand to miss out on flights and accommodation all together due to their lack of service. Have… Read more

given them until midday today to respond or we will book independently - I guess the old saying is true, if you want something done properly do it yourself!

TravelOnline
TravelOnline    

Hi Kim, Thank you for taking the time to share… Read more

Recent reviews

Kym
KymVictoria
 

Family of 7 for 7 nights in Phuket Travel Online is fabulous! Easy to book, no hidden costs, fantastic prices, no large family limitations where they expect your group to split into two bookings, easy to follow travel/accommodation details and so quick to answer when I had a query. Our accommodation was exactly as described and pictured, and the service was incredible. We'll be back again and again! Show details ·  1

Global Voyagers
Global Voyagers14 posts
 

The exceptional value of the advertised accommodation package initially attracted me to book our recent Bali family holiday with Travel Online. However, it is now the exceptional service we experienced together with this exceptional value that means we would definately book with Travel Online again. We were blown away with the attention to… Read more ·  1

detail and all the extras, like transfers which were included with our accommodation package.

Thanks to the wonderful Travel Online team for enabling such a special and afdordable family holiday

Roger B.
Roger B.WA
 

Booked a Maldives holiday which was amazing and great value. Our dealings with the Travel Online consultants was excellent and they responded to our needs promptly. Show details ·  1

Sally N
Sally NTAS
  Verified

Booked 7 day trip to Thailand (1 hotel) in 2024 & almost 3 weeks toThailand in 2025 (2 hotels in Patong & Khao Lak). Service was great, booking easy, accommodation impressive and transfers to and from airport/hotels very smooth. Thank you Show details ·  1

Booking Services

Find out how TravelOnline compares to other Booking Services

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Amir M.
Amir M.VIC
 

We were very satisfied with the services provided by the TravelOnline team, especially with the upgrade they made to our package (including FINNS VIP Beach Club access and credits), and their responsiveness, even on weekends Show reply

Suard
SuardWA3 posts
 

TravelOnLine were fantastic with our trip to Bali. Hotel at Sanur was the Maya and it was great - room was great - Impressive Nest Suite - breakfast included a fantastic array of good food. We also ate there for evening meal on occasion and that was great too. Whole package from TravelOnLine was fantastic and a good price. Will use them again. Show details ·  1

Rob
Rob3 posts
  Verified

Cannot fault. All aspects of our holiday were perfect, seamless in its delivery. Simply put it was like clockwork. Kristy and all the team we dealt with showed exceptional knowledge in the product and their suggestions were fantastic. I would highly recommend their services as we will TravelOnline for our future holidays Show details ·  1

mummabear
mummabearVIC2 posts
  Verified

Great company to deal with from start to finish. They follow your trip and amend things accordingly as flight times changed etc. could not fault this company and will definitely use them again ! Shout out to Kirsty who was very proficient I truly appreciated having you doing my organising . Well done! Show details ·  1

Daniele L
Daniele LWA
 

I was thoroughly impressed with my experience dealing with Emma Blackaby at TravelOnline. From my initial inquiry to the final details, she provided outstanding service. I requested several changes and had numerous questions, and Emma was always happy to assist, responding promptly and efficiently. She ensured I had all the information I needed… Read more ·  1

and followed up with me every step of the way.

Her exceptional service has led me to refer her to my family, and I will certainly be reaching out to Emma for my future travel arrangements. Thank you, Emma!

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Narelle V
Narelle VQLD
 

We found Travel Online very easy to deal with in booking our 10 night package to Graceland Resort in Phuket Thailand. The package was great value for money and the team at Travelonline were very responsive to our questions as it was our first trip overseas. Would highly recommend for any future travel plans. Show details ·  1

Julie D
Julie D
 

Booking with travelonline.com – Seamless booking from start to finish. Second time booking with travelonline.com and their packages are great value. I like that you can tailor the packages to suit your needs and get an instant cost straight up. Show details ·  1

Jacqui
JacquiVIC2 posts
 

Easy to use – Communication non harassing after booking like some. Tickets, vouchers, transfer pickup info sent before travel to Bali and followed through on. No complaints. Easy to use service. Show reply

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