Verified Purchase

A company with professional people

4 out of 5, reviewed on Jan 16, 2017

Even though i had a few problems at the beginning, more professional people at the company took control of the situation and did their best to help us arrange our cruise plans. Especially Amanda is very professional, who seems to have strong work ethics. I recommend this company to everyone but please make sure that you are at the right department when you are booking your tickets/reservations.

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Travel Online Official

We apologise for the bump in the road at the beginning, but we appreciate your patience while we got things sorted for you. Thank you for your kind words, we'll be sure to pass on your feedback to ... read more »

Great service/support and quick feedback on any questions.

5 out of 5, reviewed on Jan 16, 2017

Overseas and all was done online, I had no issues with making any adjustments or changes.
Online feedback was great and even ringing wasn't an issue.
Will recommend your service to other that wish to travel and book online.

Was this review helpful? Yes

Comments
Travel Online Official

Hi Phillip, Thanks so much for your great feedback. We pride ourselves on our easy online booking process and the friendly high quality service offered by our travel consultants. We're so pleased t... read more »

  • 1 review
  • 1 helpful vote
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was great and its perfect

5 out of 5, reviewed on Jan 15, 2017

yes i booked on line was very easy and great would recommend to others also we did thailand trip was awesome will be booking again end of year enjoyed it very much cheers d\

1 person found this helpful, do you? Yes

Comments
Travel Online Official

Hi Kai, Thanks so much for your kind words. We are so pleased to hear you enjoyed your trip to Thailand and we look forward to helping you book your next holiday.

Excellent service

5 out of 5, reviewed on Jan 13, 2017

Booked online a five day trip to Fiji all inclusive. Was idyllic!!! Such easy, and reliable service. Thanks for efficient and quick responses to questions. Would recommend without hesitation to others.

Was this review helpful? Yes

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Travel Online Official

Hi Joanne, Thank so much for your kind review. We pride ourselves on our easy online booking process and the friendly and efficient personal service provided by out experienced consultants. We're s... read more »

Bega

  • 1 review
  • 1 helpful vote
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Faultless.

5 out of 5, reviewed on Jan 01, 2017

5 nights holiday on a resort island Malolo, off Fiji. Booked everything online through Cecilia and she didn't overlook a thing. The holiday was everything I had hoped it would be. Fantastic !

1 person found this helpful, do you? Yes

Comments
Travel Online Official

Hi Lin, Thanks a lot for your kind feedback! We pride ourselves on the friendly high quality personal service offered by our travel consultants. We're so pleased to hear that you enjoyed your exper... read more »

  • 1 review
  • 1 helpful vote
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Efficient booking; no issues

5 out of 5, reviewed on Dec 30, 2016

Very easy to book; amended booking with no fuss; holiday accommodation and inclusions exactly as advertised. Very happy with the service and will use again in the future for our travel needs.

1 person found this helpful, do you? Yes

Comments
Travel Online Official

Hi Stephen, Thank you so much for your kind feedback. We pride ourselves on our easy online booking process and the friendly high quality service offered by our travel consultants. We're so pleased... read more »

  • 1 review
  • 1 helpful vote
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Awesome!!

5 out of 5, reviewed on Dec 12, 2016

Holiday to Bali for our 30th wedding anniversary. We booked online which was so easy. The staff were very professional. I have booked through Travel On Line before and will use them again.

1 person found this helpful, do you? Yes

Comments
Travel Online Official

Hi Maree, Thanks so much for your kind feedback! We pride ourselves on our easy online booking process and the friendly, high quality service offered by our travel consultants. We're so pleased to ... read more »

Booked a week ago when arrived after two hours waiting the hotel said your room not available and th

1 out of 5, reviewed on Dec 09, 2016

Booked online a week before my trip deducted my money and room not available that's horrible
Arrived 10pm after 2 hours waiting just said your room not available very rude

Was this review helpful? Yes

Comments
Travel Online Official

Hi Ali, We are very sorry to hear that this was your experience. This is not the kind of service we expect from our suppliers or that we pride ourselves on. It is certainly something we would like ... read more »

Travel Online Official

Hi Ali, We have searched our systems and are still unable to find any bookings that match your last name. We have still yet to hear back from you with any additional information that will help us g... read more »

Verified Purchase

Great service.

5 out of 5, reviewed on Nov 27, 2016

Overseas trip was handled with ease. We felt comfy that Renae and team were handling every detail well as we were informed on each step. Felt we had good back up if needed.

Was this review helpful? Yes

Comments
Travel Online Official

Hi Dawn, Thanks a lot for the kind feedback. We're so glad to hear that you enjoyed your experience booking with us and that everything went seamlessly. We pride ourselves on our fast and friendly ... read more »

Great Holiday

5 out of 5, reviewed on Nov 26, 2016

Marleen Jones did excellent job finding the very nice accommodation with very short notice(2 hours) and saved the holiday for 6 people who needed to change all plans in one day.
Many Thanks from all of us.

Was this review helpful? Yes

Comments
Travel Online Official

Hi Alex, Thanks so much for your kind feedback! We pride ourselves on the friendly high quality service offered by our travel consultants - even in tricky or urgent situations. We're so pleased to ... read more »

Fantastic!

5 out of 5, reviewed on Nov 15, 2016

Booked a trip to Plantation Island and Sheraton Denarau in Fiji
Trip was booked via email and online
Communication with Travel Manager, Clare, was great - she and her colleagues were quick with responses and provided any information I requested.
They made booking this trip so easy! I would happily recommend them and will use them again the future

Was this review helpful? Yes

Comments
Travel Online Official

Hi Sarah, Thanks so much for your kind feedback! We pride ourselves on our easy online booking process and the friendly high quality service offered by our travel consultants. We're so pleased to h... read more »

Travelonline was just great

5 out of 5, reviewed on Nov 13, 2016

Booked a hotel in bali with travelonline and had no dramas even had free massages and couple of drinks from travelonline. Will be using this web site next time im booking a holiday.Very happy

Was this review helpful? Yes

Comments
Travel Online Official

Hi Rossco, Thank you so much for your kind words. Although we offer the convenience of an online booking service, we pride ourselves on our friendly consultants who offer first hand advice and can ... read more »

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Questions & Answers

I wish to travel to phuket for 6 weeks however there seems to be a 30 day limit. why is this? can this be changed?

asked on Jan 18, 2017

Answer this

Travellers with a current Australian passport valid for at least 6 months can travel in Thailand for up to 30 days without requiring a visa. This is a restriction imposed by the government of Thailand. If you want to stay longer you will require a visa. Visas can be obtained from the closest Embassy or Consulate of Thailand prior to departure. Information regarding visas change frequently so contact an Embassy or Consulate of Thailand to ensure the information you have is correct.

can you inform me if web jet exclusives is a reputable interne travel service

carole asked on Jan 15, 2017

Answer this

Hi Carole, Webjet is actually a competitor of ours so we are unable to comment on their reputation. We are able to assist you with booking your holiday and would be happy to help. Feel free to give us a call on 1300 883 887 or email info@travelonline.com

I have almost booked an independent 2 week walking tour to Japan in October 2017 for myself and my husband. I need to organise flights from Hervey Bay, and on the return trip stayover in Singapore for 3 days to relax a bit. Is this something you can help me with? Thanks in advance

Janita asked on Dec 22, 2016

Answer this

Hi Janita, We can certainly help you out with this. Please send all the details (including travel dates, number of passengers and any preferences you have for hotels and airlines) through to info@travelonline.com or call 1300 883 887. One of our experienced consultants would love to help arrange all this for you.

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