Tripsta

Dishonest and sneaky; hidden costs – One way Iceland to Dublin, booked online. I was directed to Tripsta from another travel site which definitely stated that baggage was included. The Tripsta booking process said nothing about baggage and gave NO OPPORTUNITY to add baggage. Then I get the confirmation email stating no baggage. Emailed Tripsta; very unhelpful response, unwilling to… Read more

do anything to fix it. Gave them opportunity to fix it again before I posted this review; no answer from Tripsta. Don't use this company. It's better to pay slightly more upfront with a company who tells you what you get. If you book with Tripsta, you may have to pay 100s more down the line.

Terrible service – Prices are misleading. I'm never using this website again. Definitely would not recommend it to anyone. Total waste of time and money. I regret using this service. You hit reservation button and extra money would be deducted from your card that is not mentioned anywhere else on the website.

Phone number – Wouldn't let me add my phone number and would not let me book. Cost me 45 min of my life and had to put down an incorrect. Umber to be able to book

perfect! – I booked a ticket By skyscanner to tripsta April International Ticket. After 10 mins.E-ticket arrived, and after few days they sent me invoice Will done tripsta. Saved money by booking with Tripsta, so thank you..As of now no changes no cancellation ..My flight is August so will write again a review after my holiday thank you again Tripsta.

Why not ! – Cant fault their service or the whole experience. Used them for 2 international trips so far. By far cheaper than anything else available in the market. They replied to my email in 24 hours Received confirmed e tickets with airline reference number within 10 minutes of purchase on both occassions. Gives you an understanding on how other popular websites have been ripping us of.  Show reply

Very good easy to use – Airline ticket which was booked online. It was an easy to use interface which is not usually the case when booking online. I will use it again when searching flights  Show reply

9 hour delay and not told at any stage – They didn’t inform me that my flight was delayed significantly, twice. Could have been a disaster. Melbourne to London. Could have informed me via text, email, call and nothing.

Total scam Stay away! – The cancelled my airline ticket and never told me.I have received no refund. Was stuck in Thailand with no money to buy another ticket home. How do they get away with this?

Scam – I had to canceled my flight ticket and never received any refund. There isn't any phone number to get in touch with then, just numbers that doesn't connect. The only communication it's through the website that, sometimes they replay but never actually solved the issue. Lost almost $2000.00. Never will use this company again!

Scam Company – They're not taking calls, not replying to emails, but they have told THY that my money has already been refunded (it hasn't). I really hope they get what's coming to them.

No answer phone cheaters – Tripsta no i have ticket flexible fare from mel to istanbul. I would like to change the date no one answering. I call the call centre The call 99 cent but no one answering.

Never use tripsta – I booked onto on [ 23/04/2018]. The flight was supposed to depart from [Casablanca Int. airport Morocco] at [01/08/2018 at 07:10],to [Phuket Int. Airport, Thailand 02/08/2018 at 14:05]. I paid 563.25€ I have committed a car accident , my leg and hand are broken. I have asked you to submit a claim for the 563,25€ that I paid, and I have the… Read more

right to entitled a refund

.You were unprofessional, I have had the right to refund my money. It is your job not mine since the refund procedure must be processed by you.And I have condition of money back guarantee. I advise you to never use Tripsta company.

TERRIBLE - STAY AWAY – TERRIBLE - stay away!!!! Got a text message about 7:30 pm the night before my flight to Indonesia saying the company had “problems issuing my ticket” and that my AM flight over had been cancelled and that I needed to contact the airline. I contacted the airline and they told me that tripsta had contacted them several weeks earlier to request a… Read more

refund for that ticket. Basically leaving me with a return ticket from Indonesia but no ticket to get over there. No refund given and impossible to contact. So basically was charged the price of a return ticket for a one way flight. On top of that had to now book a ticket over to Indonesia on short notice during peak season and paid a LOT more for the flight. Should ban them from skyscanner

If I could give -5 stars I WOULD!!! Lack's basic customer Service & Cannot Get Hold of ANYONE – I booked international flight online. I received email to confirm flight with eTicket. Then I received another email 3 months later to say that the flight departure time has changed from 16:25 to 16:05. Boy oh boy, am I glad that my first stint of the flight is with Qantas & I have a habit of checking in online. On the Qantas website it states the… Read more

flight actually changed to depart at 11:50am! On the Qantas website it had this message: "Your flight booking has changed. Acknowledge changes to all flights to continue." Usually you are able to scroll down and click a button to accept the changes; however, when you book through a "travel agent" (don't think Tripsta qualifies to call themselves that) you then get this message instead of the button: "Your flight has changed. Contact your travel agent to acknowledge changes." I off course immediately tried to contact Tripsta. However; there is no phone number, no instant message, no email address... just a contact form.

And in response to my message, I off course receive an automated email stating: " Dear Customer,

Thank you for your message. To immediately address your question, please note that this is an automated message which contains generic information regarding the changes to our customer service structure.

If you have an existing booking with us your tickets remain valid. If you need to make any changes, cancellations, or if you have any questions regarding your booking, please contact the respective airline directly.

Please note when speaking with the airline that you must provide your reference number provided by the airline (which can be found on your e-ticket) and not the tripsta reference number.

We are sorry for any inconvenience caused and we thank you for your understanding.

Best regards,

The tripsta team"

By the way, I submitted two messages on through their contact form, the other in regards to excess baggage - and got the exact same automated message sent to me about a completely separate topic!

I also tried to message them on Facebook and got another automated message "Hello, if you have questions related to an existing booking please contact the airline directly. They will be able to help with any change, cancellations, and refund requests. Thank you."

I then contact Qantas and they said that the travel agent has to accept the changes and issue a new eTciket. Qantas customer service could not accept the changes on their behalf and were limited to what they can do. Fortunately for me, I was able to explained the situation that I am unable to reach Tripsta, so Qantas has arranged for me to be able to get a new ticket issued at the Qantas check in desk.

SERIOUSLY don't use Tripsta... so unreliable.. the one industry where we really need human interaction is travel; so many things can change or go wrong. These people are in the wrong business... or maybe they are just the kind of people that don't care and just want your money for no service! Will definitely read reviews about agents before I book again.

Missing the flight- legal actions required! – We were not allowed by China southern airline to get inboard because we haven't been informed by Tripsta about necessity of having visa for using Urumqi for transit!!! We missed 3 back to back flights and bought another expensive tickets from Emirates. Tripsta's lines in Australia are not valid!!!! No one takes responsibility about the money and… Read more

time we are loosing!!! This is a terrible service. If I do not get any response from them, I will do legal action in Australia for sure!!! They are playing with customers.

August 8th 2018 Update: IATA's response!

I have reached IATA office in Sydney. The IATA membership number that Tripsta has provided is not valid. So, they are not registered at IATA.

I would suggest to block your bank accounts to prevent any further abuse and report them to the government as I've done so!

If we all do the same, we might be about to get the refund!

International Air Transport Association

Ste 801/ 55 Clarence Street, Sydney NSW 2000

(02) 9249 6866

No refund for cancelled ticket and can’t contact Tripsta – Booked on line via SkyScanner. Kona to SAN Francisco on Alaska Airlines. As a result of significant change to flight itinerary cancelled the booking on 22 June, still no refund. Contacted Alaska Airlines who advised refund has been processed and to contact booking agent. All phone numbers I have tried for Tripsta are disconnected and can’t contact on line as just get auto reply.

Fraudulent!! Cancelled my ticket. No reply for mail – Hi. You do you guys run a company when you can't reply for customers.. Show me atleast one good review. Reservation number - F102975501 Give me the reason why you contacted airlines to cancel my ticket.. Give my money back then.

Never ever will i do on line bookings – Tripsta company was directed to me through sky scanner, this is now a huge warning to all. If the fares are too good to be true then don't do it..go to a travel agent or similar pay that little extra, for peace of mind. I have lost a grand total of 8,900aud dollars due to this tripsta company. My flights were never real, airline comforted this, so… Read more

had to pay on the day for our seats, i got onto tripsta and they were saying yes your tickets are still valid, on our departure day i went on line to check us in and nope kept coming up invalid. I went to the airline service office showed them our e tickets and the email from tripsta. Was informed that they were cancelled and that the email telling me they were valid was a lie..so to get us back home i had to pay an extra 4000aud for 2 seats. Have constantly been emailing them but get automated response except for one where it states that yes my tickets are invalid and that, the only refund ill be getting is 60 dollars each ticket, after they take out there fees and charges, I had a go at them, as this is appalling and i said that they didn't even provide a service, so still waiting for a response to that, oh and i had to email them before the 20 July 2018 or there will be no refund...

Ticket cancellation without notice and no refund – I had booked a Jet Airways flight via Skyscanner website for my journey on BHX to BLR on 26-Jul and Return journey on 1-Aug. Yesterday all of a sudden I got an email Tripsta that my booking has been cancelled. They asked me to contact Jet Airways directly for refund/re-booking. But when I contacted Jet Airways customer centre over call, they told… Read more

me that Tripsta has cancelled this booking and they have been refunded.

Now I am in big trouble because Airline is telling that agent will refund and agent is telling airline. When I checked Tripsta website, it says that website is temporarily suspended.

I am unable to reach Tripsta over email, call or chat.

When we checked in multiple websites it looks like they have suspended all operations due to liquidity problem.

However it looks like because of company's liquidity problem they are cancelling customer's airline tickets, getting refunds from airline and they are not returning it to customer.

This is completely unethical as they are cheating huge money from innocent people.

If someone from Tripsta staff is reading this kindly help me to atleast get my hard earned money back.

Ticket Fraud/No Accountability – On June 20th 2018 i was due to fly from Dublin to Moldova after purchasing a ticket from your website. When I arrived at the airport the desk for Air Moldova told me you had not paid them and I will not be able to board the flight. It was not until I purchased another ticket that Tripsta decided to call me and say "sorry but looks like air Moldova… Read more

didn't take our payment for flights but we payed them...."after a healthy exchange of emails which I have for proof you promised to contact me and get my money back as what happened was against International Air Transit Association. I've been patiently waiting for a response from your company on the matter but I have received nothing, air, no response. It leads me too believe you are not doing anything as promised and you expect that I will not continue to get my refund. That will not be the case. I will be messaging you on every platform until you give me the response I deserve, the one telling me when I will be fully refunded.

do not close nothing with tripsta – Do not close nothing via tripsta!!!! The thieves tripsta, liars tripsta Stole my money..dont do my mistake,don’t close nothing with tripsta it will be ended without flight and without your money like my case I closed flight via tripsta to Tenerife south,2 weeks before flight and I still don’t get my E-ticket, Checks on the airline and hear from… Read more

them to my surprise that the flight was canceled.

All this time no update from tripsta on that canceled flight, I almost went to the airport to understand that flight was canceled. For the next two weeks I’m trying to get answer from tripsta but nothing, They lie to me that my refund depends on the airline company (tripsta was took the money from my account bank)

It has been two months since the deal was made with them and nothing happened since then and unfortunately probably won't happen.

If you want to hear more contact my to mail: bendakol100@gmail.com

Never ever booking with Tripsta again – I booked 2 international return tickets from Melbourne and had an emergency that we needed to change the return date. It is impossible to contact the company ! All you can do is to send a request and you get an automated response to contact the airline directly and the airline advised the way this company booked is not letting them change and we… Read more

had to contact Tripsta! Impossible to get in contact with their customer service I even emailed their corporate office and tried to call any of their international listed contact numbers in other countries with no use. I will never book through this company and be in this situation again waiting for ever!

Worst online website and customer service – I brought 2 airline tickets from tripsta .and for urgent matter i want to amend the booking i can't reach to them from Australia i sent about 10 email without any respond

WORST online ticketing system ever!!! – I've booked a flight from tripsta from Taiwan to Sydney. However, I've wanted to make a flight change for my back date. I've kept contact tripsta but no one reply. I've tried facebook, emails and phone calls. What a crap system is that. I have been waiting for a whole month and still no response. I have to purchase another flight ticket to fly… Read more

back Taiwan. The ticket that I purchased from tripsta is now useless. Do yourself a flavour, DON'T ever try this ticketing system. Worst ever!!!!

Avoid!!! – Avoid this service!!! I booked flight Japan-Poland 3 month in advance using Tripsa website. One week before my flight I got from them a reminder about my flight. However, 3.5 hours before my departure I got an e-mail form Tripsa that my booking was canceled, I was on my way to the airport!!! They even did not propose rebooking and refound. Avoid this crap!

Very Bad customer service by Tripsta & they look like a scammer – I booked tickets for my family on May 20th 2018 to fly on 6th July 2018 in Emirate through tripsta, on 3rd July came to know from Emirates that ticket has been cancelled by travel agent and requested for refund. Contacted Tripsta about the same but their response is very poor. They requested to raise dispute from credit card service provider and… Read more

refund the money. They told they will send the email for cancellation of ticket but still now i haven't received.

Update:

I have sent 5 emails, made a call five times no one responding to the call, very poor customer support. I have seen lot of bad reviews about the tripsta. Can anyone tell me whether they have got refund from the company. Worried whether i will my money back.

They ruined all my travel plans and they look like a scammer.

Is the company still exist? Big fraud company!!! – Canceled ticket last week 5 days before the flight, lucky got a person pickup phone and confirmed the refund has been made. However, still didn't see the money back even I purchased the gold package service which status should get refund <5 days. Now email with the only reply below: Dear Customer, Thank you for your message. To… Read more

immediately address your question, please note that this is an automated message which contains generic information regarding the changes to our customer service structure.

If you have an existing booking with us your tickets remain valid. If you need to make any changes, cancellations, or if you have any questions regarding your booking, please contact the respective airline directly.

Please note when speaking with the airline that you must provide your reference number provided by the airline (which can be found on your e-ticket) and not the tripsta reference number.

We are sorry for any inconvenience caused and we thank you for your understanding.

Best regards,

The tripsta team

Tried every number from https://www.tripsta.co.uk/customer-service with no answer at all!!!!

Avoid like the plague! – Terrible!!! Took three days to resolve a name change which I believe was their error in the first place. They stopped answering the phone and email communication was appauling and mostly automated. Very poor level of English too. Everyone would tell us something’s different - there is no consistency at all! At least it was resolved in the end, otherwise I wouldn’t have hesitated contacting the ACCC.

Tripsta is fraud – I have bought a ticket trough Tripsta. Two weeks before the flight I have been contacted by the airline company to inform me that Tripsta has not forwarded the payment to the airline company and my tickets were canceled. When I contacted the customer service at Tripsta the only answer was that they cannot do anything and I should insist that the… Read more

airline company to reinstate the tickets. The airline company informed me that all of the tickets through Tripsta were canceled as this company is a fraud. After numerous calls I was not able to receive any reimbursement and had to buy other tickets. Tripsta did not reply to any email afterwards. Please take care and don’t buy tickets through this company. It’s a fraud!