VacuumSpot

I’m very disappointed with my experience with VacuumSpot. I ordered an item almost a month ago, but it never arrived. The tracking shows it as “delivered,” yet I never received it. I checked around my property and with all my neighbours, but the parcel has disappeared. When I contacted VacuumSpot, they only sent me a delivery photo and refused to… Read more

provide any real help or compensation. Their responses were repetitive and dismissive, even though I paid for shipping and followed every step to resolve the issue.

This has been a very frustrating experience. Poor customer service and lack of responsibility — I would not recommend this company.

Exactly What I Needed! I’m very happy with my purchase. The vacuum part arrived right on time and was in perfect condition, just as described. It fit perfectly and worked like a charm right out of the box. Great quality and reliable service I’ll definitely order from here again if I need anything in the future Show details

Fabulous service has saved me hundreds of dollars – I can't stop singing the praises of vacuum spot! My vacuum was almost dead and buried, but after seeing vacuum spot's you tube clip, i simply did as instructed, replaced two filters, pulled the body of the machine apart and cleaned it, (just as easy as it looked on the video), and bingo! Just like new again! Wow wow wow!!!! I cannot believe what a… Read more

difference a couple of simple replacements has made to my dyson dc08 barrel vacuum cleaner. Oh my goodness it is unbelievable!!! The cleaner is so powerful, when it runs off the carpet and onto the tiles, the suction almost immobilises the cleaner! It's suction is so intense. It's so powerful you can see it lifting the carpet off the ground! And the amount of dust and dirt it now sucks up is just astounding. I have not stopped raving about this to all my dyson-owner friends (and anyone else who'll listen!). About 3 of them have similar problems and are now doing the same as i did. Alec's easy to follow you tube instructional video has saved me about $900 in a replacement vacuum, and i am so very grateful. To anyone who doubts the improvement changing the filters might make, or has any hesitation about dealing with vacuum spot, take it from me, you will be very happy with the result. As well as the result, the filters were considerably cheaper than buying from dyson, plus they were delivered in about 2 days. I've stopped taking my vacuum for a nice walk around the house; now it's actually cleaning again. I cannot recommend this company (alec) highly enough.

Thanks again, alec. I will definitely be using your services again. Very easy instructional video, prompt service, inexpensive, sound advice, and pleasant to deal with.

Outstanding Service !!! – Required a replacement hose for my old Rainbow vacuum cleaner. Contacted my Rainbow technician who said it will cost me $89.00 plus $15.00 for packing and postage, unless I pick it up from him, (35 kilometres each way). Total cost $104.00 (GST inclusive). Looked item on the net and came across "Vacuum Spot" web site. Found hose which looked… Read more

like the one I need for $58.90 plus shipping and handling fee of $10.15, totalling $69.05 (GST inclusive).

Not sure if hose fits my unit, I called Vacuum Spot and spoke to [name removed] for some advice. Within ten minutes, [name removed] was able to confirm that the hose will fit my unit; took my details on the phone, completed the order and organised every thing else for shipment from Melbourne to Sydney. Three working days later, the hose arrived at my place. Wow !!! Highly efficient, by my assessment. Very well done and keep it up.

Apart from a monetary saving of $34.95, [name removed]'s outstanding and exceptional service has made me change my belief that good customer service has become non existent, and is a thing of the past. [name removed] was very professional in her dealings with me; extremely helpful and patient.

In view of my above experience, I have no hesitation in recommending Vacuum Spot and the impressive customer service offered by [name removed]. Prompt, efficient and reliable.

Terrible communication, repeatedly – A bad situation could have been resolved so many times, but in all, I am dissatisfied with their service, sometimes a verbal sorry just doesn't cut it, especially when you heard that 2 weeks ago and still nothing has been done. Long story short after about 6 phone calls to try and get this sorted.... We ordered replacement parts for our vacuum… Read more

cleaner, which a month later I still have not received.

We expected delivery may take about 7-10 working days, so after this period we began wondering where the goods were. The original order verification had a Victorian phone number which always went to message bank, and calls to there were never responded to. We then found the Sydney number and got hold of a helpful apologetic person, who said our order had been missed somehow, very sorry I'll send it today. Apparently a server crash had messed things up. Cool, no worries these things happen. No offer to send it express. Two weeks later, still no delivery, I phone again, get same person, who is utterly confused as to why we haven't received it yet, says I'll get back to you right away. 2 hours later I phone again; you are who? What order? Umm, not good enough, you were supposed to chase it up and call me straight back. Turns out he had phoned Melb warehouse, to get them to follow it up. I speak to the person there, turns out it has not been 'in stock' all this time and just came in yesterday. I explain that I have a newborn baby, 2 dogs and a rent inspection and cannot be without a vacuum cleaner any longer! Please, the least you can do for me now after all these stuff ups on your part is send it to me express, nope it's just gone, snail mail. If I knew this a month ago instead of being lied to about delivery status, I would have cancelled the order and bought it locally. The money saved is totally outweighed by frustration & disappointment. A little communication between your warehouse and your ordering people would not go astray! This is ridiculous, I am not impressed. Please note I'm not normally one to complain or go to the effort of making it public, but I'm really not impressed. Polite, price Bad communication, wrong information given on order status time after time, took a month to get any action.

Perfect Part – Needed change over hose for my Dyson DC41. Part was posted promptly and whilst they are fiddley to install it all went well and my Dyson is working again. Show reply

Fast service, great price – I had a prize winning moment where I accidentally threw out the vacuum bag clip with my vacuum bag. I ordered the replacement from Vacuum Spot and received it three days later. Genuine Hoover vacuum part, great price, and fantastic service. Thank you so much! I would recommend them and use them again. Show details ·  1

Excellent service – I have a Dyson DC08 vacuum cleaner which was suffering with a serious lack of sucking power. As a pensioner with limited funds, I 'Googled' YouTube for help and Vacuum Spares caught my attention. Their step by step service video was informative and easy to understand. After ordering new filters (which turned up next day) and completing a self… Read more ·  1

service overhaul, the unit is as good as new again. Thankyou Vacuum Spares for your excellent service. Regards, Ken Baensch

Shocking – Ordered Three way multi head floor tool for my Nilfisk vacuum cleaner, also an attachment that slips into the top of the extension bar that goes into the floor tool. They sent me a two way multi head floor tool, and the attachment with hose. They were all brown in colour, mine are grey. They said return, and will cost you $20.00 I did that and… Read more

was charged another additional $25 for handling. I lost $45.00 for this experience, and got nothing..... and it was all their mistakes.

Terrible – I ordered 2 different chargers for 2 different Stick Vacuums...I was told one was not in stock and would take 2 -3 weeks to deliver. I was told to save on postage that the other item would wait until the charger arrived and both would be sent together. After 3 weeks I received the charger I was waiting for but the second charger didnt arrive. I… Read more

was told that it would be sent immediately. 3 days later the incorrect charger arrived. Now I have to deal with the cost of return postage and either a refund or wait for the correct item to be delivered and possible and extra postage charge.

Stay away – Ridiculously long time to post. Day after using their website card was used overseas. Their website is corrupted. Don’t use them unless you have no choice.

Most of order perfect one incorrect and fixed immediately – I received my order in good time, one part was incorrect I sent email and photo and promptly received an email followed by phone call. I was delighted by the above and beyond customer service. I highly recommend this company. Show details ·  1

Excellent Quality and Price – Vacuum Spot had excellent customer service who responded quickly and their prices were relatively good and the quality was excellent. They gave me a tracking order as soon as possible and notified me about changes and date of arrival.I recommend using Vacuum Spot.

Excellent Service – They supplied the wrong part due to a labeling error but fixing that was no problem. In less than a week the wrong part was returned and the right one delivered. AusPost was also very good. I have a 30year old machine so the part was expensive but otherwise I’d have to throw out a great machine - glad they still carry the parts. Definitely would deal with again. Quick, knowledgeable and great customer service.

Ten plus year old Dyson vacuum cleaner revived with help – Getting parts for Dyson can be a problem with older models. I bought two new filters, one being the wrong model. I rang to explain and the customer service could not be better. The lady knew the right product, and we arranged a return of the wrong one for credit. When you have a knowledgeable, cost effective source of spare parts, it's worth… Read more

sticking with. Prices are very good, as is product knowledge and service. The product was dispatched quickly and arrived in a couple of days. I couldn't ask for more. Dyson have the disconcerting habit of not marking their parts with spare parts numbers. It was anyone's guess as to which model our older machine was. Problem solved and I have a source for future, more regular filter changes. This is absolutely critical to the good running and longevity of these machines.

Very helpful & great pricing – Excellent over the phone help, quick delivery at a reasonable price, very competitive prices - hard to find cheaper anywhere else

Great. Inherited nilfisk working hard again – Great to be able to use my Nilfisk, I inherited it from parents home a number of years ago and was worried there would be no spare parts available. Now it's buzzing away. Thank you. And it arrived very quickly.

Unreliable website, be careful with you credit card – Bought a filter weeks ago, paid with credit card and two days later, unauthorised use appeared！someone used $1000+ in a cloth store in UK!!!!! I have never used credit card online for anything but this "VacuumSpot", so, go figure.

Vacuum hose spare part arrived very quickly – Ordered the vacuum hose online on Thursday and arrived the following day. Exactly what I needed as the vacuum was over 10 years old so hard to get replacement parts. Well packaged. Would highly recommend.

Vacuumed like new – Ordered new Dyson filter as original one fell apart so no suction. Ordered part on one Tuesday and it arrived following Monday. Vacuume. now has suction like it had originally. Would recommend them highly. Still waiting for Dyson to ring me back

Did not get correct product – Ordered from their website for DC07 model HEPA filter ...got something else to suit another model ...the diameter of the filter was too large to fit the DC07, had to return it (postage cost was mine). Ordered it via UK website and got the right thing. I was polite, yes I did know what I wanted, etc ...but they never acknowledged that they had got it wrong. Disappointing! plus a waste of my time and $7.50 postage to return.

Volta Vacuum cleaner Parts – Purchased the part in Oct 2016, reasonable price easy transaction quick delivery in Sydney region. Shipped by Aust post E-parcel.

New Motor M044 for Dyson DC08 – Burnt the motor out in my Dyson DC08. Was going to go to Dyson for help but decided to search youtube. Found VacuumSpot tutorials on dismantling and replacing the motor but most importantly putting it all back together. Ordered new motor and filters, 3 days later I had the vacuum all clean and working like a new one. Thoroughly recommend to anyone.

Friendly service and fast postage – Each time I deal with these guys the service is A+. Cant fault the great service and fast postage, the perfect business partner! Thanks.

Prompt service – I live in regional NSW. I ordered a vacuum on the Tuesday, and the company phoned me an hour later to confirm the order, and to advise that it would mostly likely arrive on the Friday. It turned up the next day (Wednesday). Could not have been easier if they had a shop in town.

Incredible service – Ordered product from a great range delivered 2 days later kept me contact at all times what the status of my delivery was HIGHLY recommend this company very professional.

AVOID - Take money for out of stock products – Placed an order with them, only to be notified the item is out of stock and they will ship when they get stock. They immediately took my money for the filters I ordered however cannot delivery the goods as advertised. PLEASE AVOID buying from these guys. Rather order directly from the manufacturer.

Delivered in full – Delivered in full. After initially receiving an email that there would be a short delay, the goods were dispatched the next day. All delivered and correct.

BAD SERVICE but took money – Ordered on line end of November. No mention of the goods not being in stock. Took payment straight away . Rang as goods had not arrived a week later to be advised stock not in and would be a week, rang a week or two later as goods had not arrived still to then be told by new manager items would now not be in till mid /end of January and yet they still had my payment.. Shocking service.. .THEY NEVER rang once...

Outstanding customer focus – This company prides itself on its customer service and from my experience puts significant effort into maintaining it. The dispatch was super fast and well packed. I found them flexible, prompt, responsive and generous with their interactions. this business is a cut above the rest. Would definitely deal with them again.

Excellent, the first place i'll go to in future for my bags – I couldn't find bags for my very old Volta Vacuum cleaner, not even from a very well known company, after nearly thinking i may have to throw the cleaner away i found Vacuumspot, they had what i needed, sounds stupid but it made me very happy to find bags to fit it. i'm very happy with them, and the service Vacuumspot provided me. AAA+ rating from me. Everthing, from purchase to delivery, spot on.

Perfect in every way! – My order has arrived already safe & sound (one day after ordering & out to the bush no less).....wonderful doing business with such a competent company & great products at amazing prices. This company answered all my questions with expert advise & did not hesitate to make sure if I had any problems to get back to them & my issues would be dealt… Read more

with immediately. But I have had no issues wotsoeva & am completely happy. Second to none.c Expert advise, supersonic delivery & great prices for licenced products.

Excellent service – I have purchased a couple of items from Vacuumspot in the last 2 years and I have no complaints whatsoever. I have a Miele vacuum cleaner and live in Far North Queensland, so the places where I can get genuine accessories and parts are limited here or they need to be ordered and can take ages to arrive. Surfing the net one day I came across… Read more

Vacuumspot and they had a part I needed for Miele - and it was cheaper than the shop too. To ensure the part would fit my model, I called the company and they were extremely helpful and knowledgeable which is refreshing nowadays. I bought also special bags and filters for my vacuum cleaner, everything is original, no fakes, good prices, great service and fast delivery. Will buy again! Service, range, knowledge, prices

Great Customer Service, Great Products don't bother with anyone else – Seriously cannot fault this company. Their product knowledge is outstanding, product range is fantastic, shipping costs are extremely reasonable in fact I reckon on the cheap side and their customer service is just brilliant. Honestly don't even bother looking around at other places just bookmark these guys and buy from them. They even have youtube videos on how to change your filters