Vodafone Mobile

I have been a Vodafone customer for almost 9 years, but my experience has been very disappointing. I have repeatedly faced network coverage issues while living in North Sydney. When I contacted customer service to change my plan, the communication was poor and the plan update was not explained clearly. As a result, I was unexpectedly charged an… Read more

additional $100 due to the miscommunication. Overall, the network performance and customer service have been frustrating. Based on my experience, I would not recommend Vodafone.

vodafone kills access to all vodafone data customer accounts – the new vodafone account log requires link sent to SMS , once you put the sim card in the 4G modem you cannot receive sms and therefore you cannot top up your account Show details

I've never thought I'd say this, but Vodafone has managed to be worse than Optus. I rarely get more than two bars anywhere in Sydney, and on trains or the Metro there’s often no usable connection at all. Even in Westfields or major supermarkets, the internet barely works. I’ve been stuck in this 24‑month contract and can’t wait for it to end next… Read more

year. Once it does, I’ll be switching providers with my friends and family and I won’t be coming back to Vodafone.

Cannot even change an email address after 6 weeks of trying, on myvodafone, email, in person and on the phone. My email address administrator is about to close down. I changed my email address to a new one on my vodafone-Emails still sent to old… Read more

email address I emailed Vodafone customer service multiple times over 3 weeks. Multiple emails back to the old email address to say the problem was resolved. A couple of phone calls -Emails still to old email address. 2 instore visits in which Ive been assured the problem is resolved. Emails still to old email address.

There is a serious problem with Vodafones IT service if email accounts have been updated yet billing and all emails are sent to the wrong email address and cant be resolved.

Bill to the wrong email address again today. Had a link "Update your details" The link is broken. Nice work Vodafone :(

Terrible customer service , tried to get another phone from another company prepaid plan over to Vodafone was like pulling teeth the customer service is terrible and your Chatting then they leave very unreliable was told ld get a call nope ! Go elsewhere if need help best go into vodafone store they do it all for you Show details

[Content Removed]! Their [Content Removed] internet (so called service), the problems are just ongoing! I lost $4000 usd on shares, because the internet dropped out and I couldn't close my position. I had to use google maps today to go to… Read more

hurstville, when leaving this morning, google maps wouldn't work because, (Guess), No Internet connection! Waited nearly an hour. Finally worked, made it to Hurstville, when returning home, internet dropped out, had to find my own way home, which took an extra 40 minutes of travel! It would be good if Vodafone was a single person, so I could [Content Removed] the [Content Removed]

Went to Vodafone Castle Towers to organise mobile prepaid. The man I spoke to told me to do it via computer. However, Vodafone website down for maintenance for many days now. Went back to the Vodafone store and spoke to Yulan. Very helpful. She organised prepaid plan for me immediately. Yulan was extremely efficient, pleasant and courteous. Show 2 replies

Needed to call Vodafone today to try to see if they could give me a better deal on my mobile phone. Luckily for me they did. I'm so glad as I've been with Vodafone for a very long time and I didn't want to go somewhere else. Congratulations to Vodafone for an excellent service and for training your staff to listen and be helpful. I'm extremely grateful Show details

My first time to have switched to Vodafone. I am quite impressed by the quality of customer service dept - the staff is professional , caring and result oriented to make me feel satisfied . I would like to thank the team and mr Aakash particularly. Show details

This review is not about the network, but my recent frustrating experience with Vodafone's shipping process. TLDR: - Ordered a SIM card online. StarTrack attempted delivery but I was not at home. Parcel sat at the depot for days (and has been for over 2 months now) - Contacted StarTrack who confirmed they could not intervene as the parcel is… Read more

marked in a way that cannot be redirected to a collection point. This actually goes against Vodafone's own shipping policy.

- StarTrack also confirmed I would not be able to pick it up at the depot even with proper ID. Called Vodafone twice for assistance - not helpful. Lodged dispute with PayPal. PayPal contacted Vodafone who did not respond. PayPal ruled in my favour and refunded me the full amount.

Lesson to be learned - never purchase a SIM card online if you cannot be at home to sign for the parcel. Always buy with a credit card or PayPal in case you need to do a chargeback or lodge a dispute.

Full story:

Ordered a SIM card from Vodafone Australia on 17 May 2026. Delivery was attempted on 19 May, but I was not home at that time. Normally the parcel would be redirected to a nearby post office for me to pick up. However, this time the parcel sat at the post office depot for days without movement.

I contacted StarTrack (part of Australia Post) twice, via online form and by phone. On both occasions StarTrack confirmed that they were unable to intervene. This is due to the arrangement between Vodafone and StarTrack - the parcel was marked in such a way no redirection is allowed. On the phone StarTrack confirmed that even if I turned up at the post office depot with proper identification I would not be allowed to pick up the parcel.

I called Vodafone twice.

The first time Vodafone advised I could buy a $2 SIM card and they can put the value of the original SIM card I bought onto the $2 SIM card after I transferred my number. But this is not helpful as I don't need my number transferred immediately. Additionally, the staff member told me she was unable to dial out to call StarTrack to authorise them to redirect the parcel and asked me to call StarTrack AND include Vodafone in the call. How am I supposed to do that?

I had already given my date of birth and address to the staff member during the call. I don't understand why Vodafone could not just contact StarTrack and authorise them to redirect the parcel to the nearest post office and allow me to pick it up in person. StarTrack confirmed they needed authorisation from Vodafone to allow this and clearly Vodafone is unable or unwilling to help here.

The second time I called Vodafone, they advised I need to wait till the parcel (SIM card) is returned back to their warehouse before I can request a refund. This is unacceptable for two reasons:

1) there is no timeframe as to when the parcel will be returned to Vodafone's warehouse. 2) I have never come across a carrier that does not allow a SIM card to be automatically redirected to a nearby post office/collection point for pick-up later.

I have a PO box but Vodafone does not deliver to PO boxes. Further, according to Vodafone Australia's website, if the customer is unavailable to sign for their order, it will be taken to a local collection point (refer - https://www.vodafone.com.au/delivery?accordion-id=do-i-need-to-sign-for-my-device-when-it%E2%80%99s-delivered%3F).

The fact that Vodafone instructed StarTrack not to redirect the order actually goes against their own delivery policy.

At least I received a full refund. Otherwise I would have written to the office of TPG's CEO.

Is there a zero rating I can make? If yes, Vodafone deserves that!!! We changed the plans from the other company to it lately, and we are very frustrated with this experience. Their customer service is inconsistent with frequent false promises and lies. The operators transfer your call frequently when they don't have a solution to your problem.… Read more

When they want to hook your business, they offer discounts and promises, but the discount is short-term and soon after the term ends, they increase the price significantly. You have to be really careful when the discounted plan expires and renegotiate a deal. Yes. It is negotiable - It does not feel like a decent company any longer!

Very bad company steeling money by saying late payment but when you call them they say sorry mistake and we will send another bill and second month again they send wrong bill and this steeling continues...

Needed to change from Telstra to Vodafone Prepaid. Tried the website for 5 days - message said website down for maintenance. Just checked and it is still down so now almost two weeks. When will it be up again. Very bad image for Vodafone.

Horrible company, rude and indignant customer service. Stay away from Vodafone Australia and all their resellers. They maintain their own list of "Approved mobile devices", and even if your device is compatible with Volte/emergency calling and listed as such by Telstra and Optus - they will block your IMEI rendering you unable to use it with… Read more

Telstra or Optus.

They actually have the audacity to report your IMEI as stolen to AMTA. So you can't use your phone period. In this case, rendering my $1,000 phone as a brick.

I reached out to Vodafone and they refused to help. I have filed a TIO complaint.

List of Vodafone resellers to avoid: iiNet Kogan Mobile Lebara Mobile LycaMobile Moose Mobile Pivotel Swoop TPG

Avoid all like the plague.

Son signed up with Vodafone after getting confirmation that they provided full coverage in our area. Has cancelled this after finding multiple black spots with no coverage in suburban area. Waste of our time.

This is hands down the worst customer experience of my life, I buy pay and go, it does not take money out of my account for texts, I buy an add-on, it doesn't work I get told it's only for international texts(not advertised as such) I get it refunded in "My Credit" assuming the PAY AND GO purchase will use it to PAY AND GO, it doesn't, my money is… Read more

gone, if I want to recharge I have to spend 10 dollars on more my credit because for some reason I can't use card and my credit, genuinely awful. nationalise telecom providers.

I am new to Vodafone and the customer support experience has already made me question this decision. Getting through to a representative takes a minimum of 30 minutes on hold — and that’s just to speak to someone. Then, more often than not, you get put on hold “for two minutes” and never hear back. The call just dies in silence. This isn’t a… Read more

one-off. It’s a pattern. If you value your time and sanity, think twice before relying on Vodafone for anything that might require support down the line. Beyond frustrating — it’s agonising.

Worst customer service ever. I've had a 12 month plan for a security camera. I new it was coming to an end soon so I tried to login in. No go it said my details didn't match. Jump on chat to get sorted. 1 hour later still could not get in. They could not find me and said they needed a code off the sim card. Even explaining 5 times it is in… Read more

a security camera at another property they said put it in a phone and ring someone. Chat GPT was better help and told me to give the ICCid number and they will have my account. I rang them this time and explained the whole not being able to login in and gave the ICCid number. Well then she wanted me to drive a 4 hour return trip, as Vodafone is not in my city, just to verify me as she wanted to change something? When I asked to put to the complaints department she said Vodafone doesn't have one. I said get me a manager she said she couldn't but could get one to call me. That was 3 days ago.... So I can't tell if they are going to bill me again or cancel my account. Simply the worst in customer service.

I have worked in Telco Industry for the last 15 years...If youre in charge of customer services Australia...You need to get all your frontliners trained proper...they so pathetic that they cant even speak right let alone serve the loyal customers with a smile...Like Who Asked You To Come To Work Today....Ridiculous and Gabbage Customers Service...N.Z, Fiji Vodafone serve way better then these Grubs...Absolute Disgrace

Got a flyer in the mail saying vodaphone now does opticomm. Went to sign up to their services and had issues with their online site. Got on the phone to someone and they helped put my order through however they came across an issue so they said they would call back. No one called back. I called back and after a 50min phone get told no order has… Read more

been done but that they can start the order process again. Never in my life have I ever tried to purchase a service and the process has taken so much time and gotten no where. Hours of my life wasted for nothing. Don't waste your time with vodaphone

I have Vodafone 12 months prepaid plan for which I paid around $300. This has been the worst-decision I have ever made for mobile service since ever. Vodafone 5g service doesn't work as there is no coverage and 4g is hit and miss at times. The download speed of data is horribly slow like dial up days. Their mobile support service 1555 or 1800 number doesn't work. I am asking to refund my money so i port to another provider.

You get what you pay for with Optus, I suppose, given they sit at the cheaper end. The problem is the whole model these companies run on: every incentive points toward winning new customers rather than looking after existing ones. So the onboarding is genuinely great, but continuity is awful and network reliability has been woeful. I'd like to see… Read more

proper investigations into holding mobile networks accountable for the actual quality of service they provide. For context, Vodafone has been the scum of the earth equivalent for me. The only reason I left Optus was so I could eventually go back as a 'new customer' and get a proper phone deal, since that seems to be the only way to be treated well. My recommendation: don't join Vodafone if you can avoid it.