WeBuyAnyCar.com.au

STAY AWAY! (It needed Capitals, Sorry) – Went to sell my immaculate condition Mini Cooper with 42,000k's on the clock and a researched resale value of ~$18,000 and went to this site. A chap called 24 hours later and after some awkward small talk and clarifying some details about the car, he told me that he had 'no data' on the vehicle make and model (which I thought was weird given it… Read more

was a fairly common car and you know, they're a used car purchasing agent). They asked me how much I wanted and I said $15,000-ish. A figure I thought they would haggle me down to $14,000-ish and they would make a 25% return when they sell it for $18,000-ish. Everyone walks away happy.

They offered me _$6000_.

Even as a low ball attempt it was laughable. The agent then started mumbling about trade in versus sale price, which I understand is a different, but given that I'd recently traded in a Subaru Impreza with 80,000k's on the clock in significantly worse condition for $10,000 on a car for my wife, I twigged that he had no idea. I said thanks for your time but you're clearly wasting mine and hung up. Now they're spamming me with messages saying 'I would love to buy your car etc etc'. They are terrible!

Rip Off – They suck you in by offering you a decent price on the Internet just to get you in then only offer you a fraction of that when you go t the yard. You know the saying....If it sounds too good to be true it probably is....Don't get sucked in by these rip off merchants

They are insolvent! and their website is still on!!!! – I sold my car on 16/06/12. after realising that getting my money was going to be difficult. I reported them to ACA, Fair Trading NSW and the CTTT (I have a hearing in two weeks). I rang almost everyday and very quickly I started to feel depressed. I was promised my money everytime I rang and last time I spoke to [name removed]I was told that I was… Read more

going to be put on their priority list. I also reported them to the police and tried three different police Stations, but they all told me that it was a civil matter and not a criminal matter. In the meantime WBAC continued their businees and more people got cheated. I feel so frustrated and depressed now and wonder if I'll ever see my money.

To the point/ Informative – I have had my VE SS Commodore for sale on Carsales for over a month and got pretty tired of 'tyre kickers' and scammers claiming they are oil rigs wanting PayPal accounts, so I thought give webuyanycar.com.au a go and see what sought of money they can offer. I found the staff very professional and didn’t waste my time with the usual car sales… Read more ·  1

tactics. Unfortunately they we unable to get to the price I was hoping for but I certainly have a better understanding of what my car is really worth in the market. If my car isn’t sold in the private market in the very near future I will definitely revisiting webuyanycar.com.au Informative, good customer service, professional Didn't match the price I was hoping for

I get it – I applied online for a quote for my mums VY commodore and was shortly followed up by a phone call asking me to come in. When I went in with mum we met a guy who came with us for a short drive and then we started negotiating. The price he offered us was lower than we were hoping for and we chose not to sell it. Reading other people's poor… Read more

reveiws of this business surprised me. With exeption of rude service or payment disputes I can't see what they are doing wrong. It was clear to me that the "quote" was a market evaluation and I assume that it's based on a Red Book value which is similar to what other used car websites use to give their customers an idea of what their car is worth. So incase you were not aware while you were sitting in the We Buy Any Cars office after having your car inspected and the staff member walked outside to make a phone call, he was calling a local used car dealership or an auction yard getting offers for your car. Obviously you are going to get a small offer! Used car dealers buy cars far cheaper than you or I can privately and do regularly and that is how they profit off them. Then of course, We Buy Any Car have to deduct their commission for the service which may or may not be fair but anyway there is your offer. It seems a bit unfair to criticize this business. After all we were taking the easy way! We knew that if we sold privately we would get more money, but we did not want to make the nessesary repairs for roadworthy, list a car online, receive the phone calls and visits (or not) from potential customers. We diddnt' want to wait, we wanted an easy sale and that is exactly what this business offers. So I'm giving We Buy Any Cars five stars to bring up their average score a bit because I see little merit in the complaints Iv read.

BTW I read one comment complaining about not getting a better offer despite having a tricked out exhaust, sound system and mags. These accessorys do not increase the cars market value. I thought everyone knew that. If you need a quick sale, this is a good option. Don't expect to be offered market value.

ring the customer payments section and have it sorted – Sold my car up in Brisbane on 11/6/2012 and after 10 days hadn’t recieved the money. Rang and got put through to their payment team. Spoke with Cass, she was very appologetic and payment was organized for the following day. They said that they were inundated with paperwork and were sorry and the funds appeared the following day. Be persistant and… Read more

get onto the customer payments section! Buyer i delt with was professional and everyone friendly payment over terms stated

shonky! – I sold my car to these guys on 1st July and they assured me I would get my $14000 in four days. They kept on delaying and eventually stopped answering calls and emails. I called again 7 Aug and got the message to call the liquidators. They said there are over 1,500 unpaid customers and it will take a long time to get a result...and I won't get much of my money back.

Feeling Stupid :-( – I too got caught by WeBuyAnyCar. I got the smooth talking, card trick playing salesman. I should've known straight away that it was a scam but I was desperate for the money. To make matters worse the ACA report aired the night after I 'sold' my car to them. Every form of contact with them has been removed so its car and money gone. I feel like… Read more

such a fool. :-(

The quoted price was wrong. My car's long gone and so is my money. Just about everything.

No Money – Sold my car to the currimundi branch on the 23rd June told 10 working days for the money its now the 3rd of August no money numerous excuses. Please Never Leave your vehicle with anyone before they pay for it! I have no idea what if anything can be done to recoup our money do we list it as stolen??

They are in Liquidation! – I am the same boat as well. I sold my car at the Strathfield branch in Sydney. I have been waiting for my money for a month now. I called the number and got told they are in Liquidation! I have to leave a message so that they can contact me but when? I just hope I will get my money or my car back.

They are now insolvent – We sold our Jeep on 21/06/12, never received the money we were promised. We made repeated contact attempts via email and phone. Complaint lodged with Office of Fair Trading. Promised call backs that never come. We have lost our Jeep and $6150. Emailed them today and received the message as follows: For information regarding WeBuyAnyCar please… Read more

contact Worrells Solvency and Forensic Accountants on [number removed]. Will we get our money? Who knows!

I Reclaimed / Repossesed My Vehicle after over 30 Days & No Payment!!! – I reclaimed / repossesed my vehicle a few days ago from this motor dealer! I went to their office with a letter of demand and a video camera and they returned my car to me within 3 hours - I waited over 30 days and received no payment! I later called the police and was adivsed that I could have made a report to the police as the motor dealer… Read more

had actually stolen the vehicle after not paying before the expiry of the consignment 10 day period. The police can help you get your car back.

If you want to know where your car is they acution them off at: Manihem Fowel Eagle Farm brisbane [name and address removed] call them and state you are the legal owner and search rego plate. If they dont then dont stress police will do if for you as its stolen property.

Call Highway Auto Group speak to [name removed] there and state that you think they might have recieved your car illegaly. [address and number removed]

When you sign the consignment contract its only valid for 10 days of date and then I was told by [name removed] they we can report the car stolen.

Also they transferred the vehicles rego out of my name without making payment first which is not allowed to be done - they have no right to transfer the rego without having ownership of the car. They will have to reverse the transfer of registration immediately. pls note registration does not mean ownership dont be told otherwise you are the rightful owner until its paid on the 10th day.

Best of luck to eveyone one who is in the same situation I went through! It is very stressful. Thought I sold the car then over 30 days later had to repossess it from We Buy Any Car due to their failure to pay!

Non-Payment, Breach of Contract / Consignment. Had to Reclaim / Reposses Vehicle.

Do not waste time with this company! – After a phonecall from 'We buy any car' asking that we bring the vehicle down for them to make a 'good offer' - (when advertising online for just a couple of days) - we discovered it was a total waste of time!! not only were the staff rude and unable to live up to the promise of actually offering any decent amount for our rare and collectable car,… Read more

saying "We couldn't even offer you retail price for it" although this type of vehicle now retails for much more than originally paid - they were so condesending that we walked out before they even had a chance to look over the car!

They are like vultures circling their prey on online classifieds waiting for the chance to pick what they can out of those who may be needing a quick sale on their vehicles (fortunately we are not in this position, and had we been we still wouldn't have wasted our time knowing what we now do about them).

It was entirely embarrassing even driving out of the place after we realised what type of business they actually are - do not waste your time with these guys!

Dont pay on time – I 'sold' my car to them on June 17, and gave them the benefit of the doubt, waiting until 11 working days before starting to chase the money. The first time I rang the lines were busy and someone will call you back. Rang again later that day to be told the phone lines to accounts were down (haha). Rang the accounts number directly only to get… Read more

message they were on holidays. 6 times back and forth between the 1300 number and the accounts number only to get the run around. Finally spoke to Wai who said would ring back in 72 hours - the payment is on the manager's desk and he is processing them. Still waiting. Rang, emailed and facebook posted again every day this week only to get the same BS answers.. this time the manager is overseas and processing payments remotely. The staff are very polite and can manage to keep a straight face with their inventive excuses but I am worried I will never see my money. Have now reported them to Dept of Fair Trading, contacted TV media and reported my car as stolen to the police.

dont pay on time, give you false answers, never return your calls

Not so good – They happily took the car but haven't payed for it despite numerous calls and emails. The website is no longer active and I haven't seen any recent ads on the TV. Another 'Cheques in the mail' scam I guess. My wife said the whole thing looked dodgy - I should have listend to her! They didn't pay for the car.

Terrible – I have the same story (same day same branch) of CM88 and have't got my money after 1 month later. I called them lots of times and texted to the sales representative many times. Generally they said this and that but no pay. The sales representative didn't reply any of my message only after 1 time of "promise to process ASAP" and after that he… Read more

didn't take my call. I will be reporting my car as stolen and have the police contacting them at this time.

Rubbish! – Sold my car 6 weeks ago. Have not received any money. send 2 emails and rang 7 times. Have yet to have anyone ring me back. Am constantly told that I am on the priority list and someone will get back to me that day but have not received a call yet. Luckily my car was not worth much but most annoying. do not return calls. do not pay....

Manager Never Available – I sold my car to We Buy Any Car one June 23. I was quoted on the Internet at least $10,200. They told me this data was 3 months old and the best they could do was $8000 plus 10% bonus for selling with in 7 days of booking my appointment. I was unsure so the manager waived the account fee of $50, not much but I caved. They told me I would receive a… Read more

cheque in 10 days. I kept calling and calling after the 10 days. No manager was ever free to talk and I kept getting promises it was posted. Today I found out the company has gone into liquidation and I Won't get my car back and I might not get all the money I was promised And it will take time! I've got bills to pay!

Terrible, didn't pay me for my car.

Dodgy operators – On the 15th June 2012 I took my car to spring wood branch of we buy any cars. We signed a contract that day and was told the money would be put into my account within 10 working days. After waiting 14 working days the money had still not went into my account. I then phoned the spring wood branch to be transferred to the accounts department only to… Read more

be forwarded to an answering machine. I rang back the branch, they took all my details and was told I would be called back by the accounts department. 2 days later I still hadn't been called. So I contacted the spring wood branch and they gave me the accounts department numbers. I got a hold of them and they told me they would investigate. On the 2nd of July I went to the branch and spoke with the manager [name removed]. He then used a tactic of having an email forwarded saying that the customer would have the money in their account in the next couple of days. He gave me a copy of the printout of the email and didn't realise he left the history attached. The title read, "screamer in showroom". The email went on to say, "what do you want me to tell this one". After over a week later still no money. In that time I was given the run around when calling them after my money. I then read all the reviews on this company and decided to contact the local police. I contacted them to tell them what I had done and the money was in my account the next day. This branch was clearly in breach of the contract and I suggest they are not dealt with. Avoid them at all costs.

Run away from WBAC – I am in the same situation as most. I sold my car to WBAC in the 26th June. Still waiting for my money. After numerous calls to qld and email. Getting pretty annoyed. I will be speaking to the department of fair traiding tomorrow as I had informed the accounts deptment. If my money is not received this week. Steer clear they are not worth the trouble.

Don't Do It – Like just about everybody else on this forum, I too have had a horrendous experience dealing with WBAC. I was gullible. I believed their promises. I waited almost a month to get paid. I called them, emailed them and complained to anyone who would listen, and in the long run I got my money. If you have already done business with them then… Read more

please, please, please keep making a nuisance of yourself via every method of communication you can.

Product Review is a great forum for discussing the terrible behaviour of WBAC and I wish I had found it sooner as it would have saved me a lot of anguish, frustration and money. I have a blog that is read by hundreds of people every day, so if you would like to reach out to more people and tell your story there please go to matthewgreen.com.au and look for the article Life Lesson Well Learnt.

Trouble getting paid, Inconsistent excuses, Do not return phone calls or answer emails

All Round Bad – I sold my sons EF falcon to this company on the 23/06/2012 for a minor $250, I have since had to contact them twice to find out where the payment was, the first time I was given a phone number of their accounts dept. in QLD. when I called they did not even ask me what I was calling for before starting to search for my details, to make matters… Read more

worse they kept me on hold for 30mins whilst I was on my mobile from Victoria, and then asked for my number and told me they will call back.

HaHa, they didn,t so then I emailed them, I got a phone call which I missed stating they would call back in the next 48hrs, Ha Ha Ha, they didn,t!!!!

So now its 26/07/12 and I still have not been paid for the vehicle that they have had since the 23/06.

My advise to anyone selling a car, even a wrecker is a better option, don,t waste your time for the worst possible price and service.

How to get your money from these guys – We had the same issues as many others in this forum, same excuses about why we hadn't been paid, and promises that that payment would be made next day. As recommended in these reviews we found our car was listed on Manheim We contacted them immediately and advised them that we were in dispute with webuyanycar.com.au as we had not been paid. They… Read more

were very helpful and not wanting to be caught up in the mess withdrew 'our' car from sale immediately pending resolution. They also went straight to the top of WeBuyAnyCar and had the situation hurried up from their end.

In the meantime, we went to PPSR and lodged a Security Interest against our car. This cost $7.20 and can be done immediately online, but it protects you legally and means that wbac do not have clear title to dispose of your car until you have been paid. We also lodged a Transfer Dispute with VicRoads. Would you believe that we then got paid the next day despite already waiting weeks for our money?!

I would advise anyone using this mob to go straight to PPSR and lodge your security interest as soon as you have done the deal with wbac.

Do not accept any excuses, promises, or 'screenshots' of receipts/proof of payment. Make sure the money is in your account before you remove the PPSR which can also be done on line.

Hope this helps someone.

They don't pay when they say they will, They make up excuses as to why they haven't paid, they don't return calls.

This business should be closed down – After a week of chasing payment from this company it appears i have possibly been paid. I got a phone call tonight from [name removed] to give me a receipt number for the outstanding amount due to my finance company. It was only after their director received a phone call from the brilliant lady at the office of fair trading today that anything… Read more

seems to have shifted. I had just followed her advice and paid the fee to ASICS to get the address of this company to lodge a letter of intent for legal proceedings against them.

I still wont believe that i have been paid until the finance company confirms this. The woman who rang me on the phone was rude and treated me as if I should be grateful to her!!!

Anyway, fingers crossed this payment will be made as i was half way through lodging the legal application. I would like to assist others in getting paid and have loads of helpful hints however im not sure if this forum will allow me to offer my email address or contact details. I might start a FB Page as the lady at OFT said they are very interested in this company and are seeking more people to come forward. I gave her this review site to visit as an example.

every step of the way

Stay away! – Stay away from WBAC. They will offer you half the online quote and then don't pay! Look around at the reviews from other people. It seems no one gets their money. I have lodged a complaint with Fair Trading. I have been waiting 5 weeks with no phone calls or emails returned. Very shonky operators. They don't pay up!

Get into it quick – My boyfriend sold his car to this "company" two weeks ago. On the day we sold it (after we sold it) I decided to do some research because the experience left me feeling unsure. It made me unsure beause when they were "calling car dealerships"staff were instead standing by chatting to each other. They didnt check the car out properly and only gave… Read more

us a decent price when we indicated that we knew how much the car is worth. So on that day I read all of these reviews and became very disheartened. The hardest part had been waiting the 10 working days and wondering if we too aren't going to be paid.

So, today is working day 10. No payment. I am not going to let them run us around for months on end. So I called them today and the girl I spoke to was very rude and condescending. I asked for the direct accounts number and got given a false number. I called back and threatened to report the car as stolen if we don't get any answers by the end of today. She "emailed" accounts for me letting them know to contact us. Before she "emailed" them, she did say that I'm unreasonable for expecting payment "so quickly" in the ten days (even though they are the conditions that THEY gave me) and also stated that I cant believe everything bad I read about them. I think I can believe it when we are experiencing the same problems.

Since I can't see us getting the money by the end of today, as of tomorrow they have breached contract. I would prefer to get the car back instead of chasing people for money. So we are going to the police station this weekend and reporting it stolen. I think the best way to go is to get onto it quickly otherwise they are going to try and convince me different. This is very annoying.

Are not being completly honest – Stay away from these guys! They are a very dodgy bunch. I got paid late. It is only because I made at least 20 calls and pestered anyone and everyone that I even got through to someone who was prepared to do the right thing and pay up. Be warned. Their game seems to be to take your car, wait until they have sold it and then decide to pay you… Read more

in their own time. Do not believe a word of the 10 day payment garbage they will spout at you. It is very unlikely that they will pay you on time. We’ve been in contact with A Current Affair who told us that these guys are being investigated in Qld, NSW and Vic. My worry is that they are going to collapse in a heap and anyone who has left a car with them will lose their money. Watch out. I’d suggest that if someone wants to buy your car and they are serious, they’ll give you a bank cheque on the spot or at least a deposit and a firm commitment in writing to pay by a given date. This bunch do not do that. Please heed my advice.

They paid late and did not deal in an honest and up front manner once they had our car.

What a joke – On the 15th June 2012 I took my car to sprindwood branch of we buy any cars. I signed a contract that day and was told the money would be put into my account within 10 working days on the condition that I left my car with them that day. After 11 working days I emailed the Springwood branch chasing my money only to be advised it had all been… Read more

handed to accounts of the 15th and the money would be processed in the following few days.

I waited again until it had been 15 working days and called the accounts department myself. During this call I was told that my payment was missed.

I called again the next day to ask what was going on with my payment only to be advised that Wai, you had advised me my payment was missed had actually been incorrect (or didn't have the guts to tell me) and that my payment hadn't been made due to the fact they had major banking issues the previous week. My payment has been marked as a priority and should be made that night. I continued to call daily only to hear the same BS. I continually asked to speak to a manager only to be informed "Tash" was in a meeting until 5pm and would call me prior to 6pm. Magically I am still awaiting a call back from the mystical Tash.

On Thursday of last week I received a call to advise me that my payment would be made in the next half an hour and they would call me back with my receipt. I never received the call. I called again on Friday morning and spoke to the same woman who then denied ever saying that, even though my whole office heard the conversation.

I will be reporting my car as stolen and have the police contacting them at this time.

They do no make payment per their contract and do not have the guts to say they aren't going to pay you.

Lousy price offered – Apart from the lousy price offered after bring offered a lot more to get me there. You do not get paid. Obviously they try to sell the car before paying for it. Part of Karland and Highway Group. Duds. Stay away, there are better ways, try large specialist consignment dealer.

Friendly service - got my money – Rang around to some wreckers about my 1990 VN Commodore automatic, wasnt going to get much more than $200 for it, and we buy any car rockdale was closer than any wreckers, so took it to them. The online valuation was around $850, I was only hoping to get around $350 anyway, so i went there knowing I wouldn't get much. Paint was gone, engine was… Read more

in great nick, had 5 months rego, only surface rust present, ceiling trim was drooping etc etc..

The sales guy said he'd give me $150, but I noticed there was a $50 fee, so I said if you give me $150 outright, I'll be ok, so they agree. Statements said 10 working days to get money, it took 5 weeks with 2 calls, but i got my money. Friendly staff - ease of service Takes a bit long to get funds. The online valuation is a bit much, should hit closer to the mark.

Shocking place. Terrible customer service – I just bought a new car as of 2 weeks ago and had to get rid of my old one. I wasn't expecting much as it is a 1994 model with plenty of K's on it. The Wreckers offered me $350 for it, which I was happy to take. But to make sure I contacted webuyanycar and they quoted me $1500. I thought this was a bit excessive because I would of been happy with… Read more

anything between $300-$500. So today I drove it an hour to the dealership. I had an appointment for 2pm and din't get seen till 2:50pm. My first impressions when walking in were. "Wow they just look like snobby sales people in flashy suits that don't know anything about cars". Well I wasn't wrong... They had no idea! i was treated terribly and only offered $200 for the car. They didn't even apologize for giving me a false quote or anything. Just said that's the price, take it or leave it. well you can shove that price.

Webuyanycar = Rude, stuck up, arrogant, misleading and didn't have a clue about my car. I would never recommend this place to anyone. Go to a Wreckers and take their money! Or try and sell it else where.

They don't pay!!! – It's been 4 weeks and keep getting told the pay was processed yesterday and should be in there but no money in my account. After numerous phone calls to these scavengers I've been trying to contact the manager for 4 days and the same excuse about "being in the city for a meeting". I threatened with the police to come and get my car and told them… Read more

to call me back in an hour to tell me to tell me my car is there and not even 10 mins later get a call back saying my car will be returned from Melbourne on the truck in 2 days at the Blacktown office and to come and get it. These blokes are dirty scum who should be shut down immediately. I thought it was just my payment until I found this review page and now I know it's heaps of us being ripped off!

They don't pay up!

What a waste of time – Decided to sell my car using We Buy any Car, thought it would be a good way to do it, not having to stuff around with potential buyers, Road Worthy Certificates and what not. Got the online quote of $6300 and thought that's not too bad and was prepared to drop $2000 from that. They offered be $2100 what a joke, staff were a pushy bunch of tools. I… Read more

drove 4 hours for them to tell me that my car was only worth $2100 and then when I said that I will keep the car and drive it 4 hours home they got really angry and even more pushy. I would like to worn everybody that this company are playing on the fact that you are already there offering sub wholesale market prices. I argued with the sales guy that their online price was [censored word removed] and he tried to tell me that it wasn't, I laughed in his face and walked out.

Do not sell your car with these people, they are rogues and by the look of the other reviews they will take your car and you will probably never see any money. I'm just glad I decided to walk away and retain my vehicle.

What a waste of time!! – I got an online quote from 'we but any car' of $9000. I drove all the way to altona (with baby in toe) and had to wait 30 mins after my appointment. The quote I got was $4500!!!! Half of what I was quoted! I was also made out to be a 'fool' for my high expectations of value - I know how cars are valued and recently the car was fixed for hail… Read more

damage, the repairs costs at least $6500 and the ins company didn't class that as a 'right off' - the car is definetly worth more than the measly amount 'we buy any car' offered me. Had they advised me that they offer the 'wholesale value' of the car OR they had given me the wholesale quote I would not have bothered making the 2 hr round trip!! Very disappointed!!

Terrible experience – Well wish I read this site before went there is just a lot of hassles dealing with this company anything but stress free after my 10 days I just had a feeling wasn't going to be paid so made a visit to the branch a demanded some answers and got some story and some phone numbers so rang them gave my details and said they would ring back which they… Read more

didn't kept ringing they all gave me the run around so went back to dealer and he gave me another number which he also said the money will be in the next day which didn't hapPen eventually the lady rang back from accounts and money was put in account after threats of reporting this company so in all a bad experience you will not be paid in time and expect alot of running around with this mob don't use this mob unless u can wait about 4 weeks

Didn't get paid in the 10 days they said