Webjet.com.au

I didn't experience any additional fee, i had booked my flight a return ticket to Fiji and the price was veru reasonable it worked according to my budget. I would definately book through webjet for future travelling with accomodation as well.

Love the how easy to book bundle packages online. Doing this for years! Love it and won’t do it any other way because it is reputable and safe and real since there are so many scams online

Very easy to use platform and great how it quickly scans across multiple airlines and flights for a whole day and then clearly presents the best value, with flight details shown in summary. Show details

Absolute crooks. Fraudsters!!! Don't use them. They have no conscience!!!! I had to cancel my trip to India because of safety reason. I only received 10 percent refund on my booking!!! I urge you don't use them. This is not a fake review!!! Show details

We tried to change our flight, web jet staff stated that it was an airline issue. Airlines are transparent and for a fee you can change the flight they were very disingenuous. I will never use them again and would recommend that others give them a wide berth Show details

Read the fine print. Do not get sucked in by car insurance they offer we hired a car in Tasmania for one week and the took a deposit fee which was not clearly stated as Webjet fee and offered car insurance and said we had to pay the balance at car… Read more

hire place. On arrival we were told no monies for either were sent to car hire so we paid the full amount for car hire and insurance because we thought webjet had not communicated properly Unfortunately we were wrong because of the fine print and incorrect assumption Will never use again and a 277$ lesson was learnt

First time my children flew on their own and it was seamless. Rockhampton to Brisbane - Brisbane to Melbourne. Can’t fault the trip from regional QLD to Melbourne return. It’s a 10/10 from me. Thank you Webjet! Show reply

Needed to travel over and back from Adelaide to Sydney in one day to say goodbye to a mate who died the next day. Including an hour's car travel before and after the flights Webjet enabled me to fulfil my personal task in 12 hours. Show reply

The website was easy to navigate, and the notifications and emails were clear and helpful. The flight went smoothly, and everything that was booked and organised was delivered as expected. Show details ·  1

We used webjet for two bookings in Indonesia, and both of them had issues that we had to resolve during our holiday. Even though we were able to make contact with webjet through their chat, they did not resolve the issue or get back to us. I wouldn't use them again, and unfortunately the hotels x 2 were left to deal with the error and costs, … Read more

rather than webjet who should have taken responsibility. I will book directly through the hotel next time rather than webjet.

Webjet also couldn't tell me how much I would be charged in local currency, so I was left to guess how much we would be paying - not very upfront or transparent.

Mess Up by Webjet. I escalated to [Name Removed], [Name Removed], [Name Removed]. Doesn't seem to get response. I booked ticket with webjet for me, my wife and 6months old son in March for our trip to LA in June. Initially it was booked as infant without seat and then when we contacted webjet in March. Contact centre team person booked a seat… Read more

for our son with a different booking number. Yesterday when we were checking in at Melbourne airport Fiji Airways did not allow us to keep that booking and they created a new ticket for my son as Infant in lap. We had to pay extra for that and our original booking was cancelled because infant was booked as adult.

I raised this with customer support but not getting proper response. We are now travelling with baby in lap instead of a separate seat.

We haven't slept in 24hours and now next 14 hours ahead are not going well as I cannot book additional seat with Fiji Airways now.

I also have return flight but this is going to be same issue. Now start of our journey this has given our whole family a lot of mental distress.

Need some urgent review from your end. I tried getting managers escalation process hold but there is nothing as per customer support.

If I could give a zero rating I would. What a joke this company is… tried to change my flight, the lady ([Name Removed]) gave me initially flight options. Then said the fare was booked and then told me it was available and then booked again. I looked at their website and they had 9 options to get me home tomorrow, apparently none of them she could… Read more

book. The only flight option she was able to get me on was a business fare conveniently close to $1000 in fare difference? What a joke and a rip off. Don’t give these fools any money and book direct with the airline. The only reason I was booked through Webjet was through work we have since changed our travel policy. [Name Removed] was rude, refused to help or transfer me and was almost laughing. I was polite the whole way through out 32 minute interaction.

Easy to book tickets on this site! This probably isn't WebJet's fault, but being an infrequent traveller, I had no idea that on a two-stop trip with different airlines, you need to collect your luggage at the carousel and check-in again before boarding the second flight! I flew from Canberra to Melbourne (Jet star), before flying to Darwin… Read more ·  3

(Qantas). My luggage was left in Melbourne, causing huge stress, as I was going on an 8 day outback tour. Luckily I got my luggage next day, thank you Qantas! So, in future, could WebJet make it obvious when booking under these situations to give a reminder to passengers to be aware of this? That would be wonderful!

Booking flights both to Australia and return to UK as well as flights within Australia everything done for us and it met all expectations making our trip stress free. Show details ·  1

I have always found Webjet to be very reliable and easy to navigate. Excellent communication leading up to the flight and on the very rare occasion I had had to contact, I got through to someone who could help very quickly. Show details ·  1

Staff were fantastic! I had to change my booking a couple of times due to last minute work commitments and a forgotten surgical procedure! Thank you for your professional and prompt response to my dilemma, much appreciated! Show details ·  1

Simple ‘follow the prompts’ model. I was not able to use my Velocity membership with the app, this perhaps should be included so points are not missed. Otherwise Webjet is a user friendly and reliable source for booking flights! Show details ·  1

The website was so easy to use and gave enough time to process it all before it timed out. Also having baggage added already with the option of choosing your seats top tier. Show details ·  1

The return flight from Manila to Hanoi was easily booked and confirmed. Unfortunately PAL cancelled the return early afternoon flight and we were shifted to a 1.45am flight 11hours later. This timing became increasingly inconvenient as we could not meet times for commitments in Cavite, following arrival from Hanoi. I contacted Webjet by online… Read more ·  1

chat and she worked hard on our behalf to search for suitable alternative options. None was available so we were stuck with difficult timings on arrival into Manila. None of this was Webjet’s fault. Indeed we were really grateful for the efforts made by your agent in our behalf.

Awful experience with WebJet. My family and I booked a holiday package to Port Douglas recently. We unfortunately made a mistake when booking our room we required. There were many long phone calls to multiple different third party companies trying to simply swap our room for something else and pay the difference. The final outcome was essentially… Read more

that we couldn't change anything or even cancel or we would loose the $4000 we paid. Future holidays will always be booked direct with the airline and hotel accommodation.

I had an absolutely terrible experience with Webjet and will never use them again. Because of their poor service and lack of accountability, my cousin and I missed our flight, which caused a huge amount of stress and disruption to our plans. What made it even worse was trying to get help—every time we contacted them, they just passed us back to… Read more

the airline instead of taking any responsibility.

There was no clear support, no ownership of the issue, and no real effort to help resolve the situation. It felt like we were being pushed around with no one willing to actually assist.

Extremely disappointing experience. I strongly recommend booking directly with airlines instead of going through them.

The worst experience ever with Webjet. Absolutely unacceptable customer service. Because of their mistake, I missed my flight and ended up paying hundreds of dollars out of my own pocket. What’s even worse is that they advertise 24/7 support, but when I called on a Sunday, I was told they don’t actually operate then—and that their “emergency”… Read more

line is only for medical situations. That is completely misleading.

No accountability, no proper assistance, and no solution offered despite the inconvenience and financial loss they caused.

NEVER AGAIN with this company!!

If i can give Zero stars i will!!! I booked international tickets through Webjet for a holiday from Australia to the UAE. On the day of departure, our connecting flight from Shanghai to Abu Dhabi was cancelled by the airline, and we were sent back to Melbourne. From that day, I was in constant contact with Webjet for over a week. Initially, they… Read more

claimed they couldn’t make changes because their system wasn’t updated. Later, they said cancellation wasn’t possible and only rescheduling could be done. Despite repeated follow-ups, no clear answer was given until less than 48 hours before my return flight from Cairo.

At that point, they quoted a ridiculous $7000 to change the ticket — while the same flight could be purchased online for $700. This is completely unreasonable and shows a lack of transparency and support.

On top of that, every call or chat involves waiting for at least 1–2 hours.

Very poor customer service. Once they have your money, you are completely on your own. I would not recommend Webjet to anyone.

If I could give no stars I would. They are the worst company to deal with, for T and Cs. If you manage to have a flight credit, it will be worthless. in my case the flight on their site was quoted at 208, I asked for my flight credit to be added, so they did supposedly (I had a 235 flight credit), and they claimed that due to low availability they… Read more

reserved the right to charge a different price. Despite adding my flight credit, they quoted me 649.20?! For one fl8ght available for 208 on their website still after talking to them. Like are you serious!! Don't even bother, go thru the flight company directly. Beyond dodgy! Never ever again. Ever