We’ve had a very positive experience with this strata company. They are professional, responsive, and consistent in the way they manage matters. Communication has been clear and issues have been dealt with efficiently. Overall, the service has been reliable and well managed, and we’re pleased with the level of support provided. I would be comfortable in recommending them.
Our committee has had a very disappointing experience with Whelan Property Group. There has been almost a full year with no meaningful follow-up after a major building defect report was received in September 2024. This lack of action and accountability has directly resulted in our insurance premium tripling, causing a significant financial burden… Read more
to all owners.
Apart from four or five letters sent to the builder in 2024, there has been virtually no follow-through or further correspondence for nearly an entire year. The builder was left unchecked, and no proactive steps were taken by Whelan to ensure the defects were rectified or verified independently.
Instead of providing professional advice and taking responsibility, the strata manager continues to ask the committee to make decisions without offering any expert guidance or recommendations — which is exactly what owners expect and pay a professional strata company to do. The communication with both the builder and insurer has been minimal, reactive, and ineffective, leaving the committee to chase updates that should have been managed properly from the start.
We are not trying to assign blame, but it is clear there has been a serious lack of diligence, accountability, and transparency from Whelan Property Group. Even after multiple requests for clarification, there has been no clear plan or ownership of the issue.
If this insurance matter is not resolved promptly and professionally, our committee will have no choice but to escalate the case to NSW Fair Trading and other relevant bodies.
We strongly caution any owners corporation considering Whelan Property Group to carefully review their record of communication, responsiveness, and follow-through before appointing them.
Reviews with attachments
outdated and unsafe car park in ermington – It has now been 7 years since the settlement of the buildings in Ermington yet the car park system remains outdated and unsafe. Drivers are forced to stop their cars at a steep slope at the entrance to swipe a fob, creating a hazardous situation where cars can easily reverse down the slope, leading to accidents. This is a serious safety concern… Read more
that has been repeatedly raised by residents. Many of us have requested that the fobs be replaced with remotes to alleviate the problem, but the only response we have received from the building manager has been a dismissive "difficult, difficult, and difficult." When ever we complaint the issues , the strata manager just know to defend their failed job in the excuse that it have to get approval from committee . but the residents have waited for 7 years for their approval , they still cant give us time frame for update remote in carpark entrance . The strata levy has increased dramatically , where the money going We request Implement an updated, safer car park access system, such as replacing the fob system with a more efficient and safer remote-controlled entry.
Stay clear of this Strata Manager – Stay clear. For a number of years Whelan Group has manage our strata scheme at The Gates on Third Avenue Blacktown NSW. The building is now in a state of disrepair and resembles the slums. Massive sink holes leading to cracks on walls reported 2 years ago and to date no action. This and a litany of other major structural and maintenance issues… Read more
have been left unresolved. Despite levies being paid on time since owning it we were then slug with a strata loan levy of 1.5M to pay for the work required for which we as owners have no idea on the true scope of work being tendered. A motion to terminate Whelan was over ruled by NCAT and further hearings is likely to bring fwd the motion. We hope all owners take notice and not sit back passively and let strata managers take our money and dictate how our valuable asset is being managed.
Highly recommended! Excellent Service and Professionalism – On behalf of my business, I would like to personally thank the Whelan team for their exceptional assistance and professionalism. The team's attention to detail is unmatched, and we are really impressed with how quickly you get answers. Given how difficult it is to locate reputable, high-quality Strata Managers in the market, I would have no difficulty in suggesting the services of their company.
Positive reviews
Thank you – Happy new year to all and thank you all you do for us . it is so refreshing to have a strata that understands and stays true to their word . thanks again
A far better experience than with the previously appointed strata manager – We have Whelan Property Group as a Compulsory Strata Manager. After 12 months I can report have had a good experience, with the company as taking the right approach and appointing subject matter experts to work to resolve issues of the rebuild of the strata complex. I have never had a bad experience with staff being rude and we get regular updates. It has been a far better experience than with the previously appointed strata manager.
Signed up again – My son recently bought a unit and with the support from Chris Whelan and his team we were able to sign up with Whelan Property Group. I have every confident that the professional and excellent service will continue as we have our two other properties with Whelan Property Group.
Negative reviews
Whelan Group a poorly managed office, lack integrity extremely unprofessional. No accountability of their fees, overcharge without transparency. Chris Whelan employees inexperienced staff who are incompetent, being charged for no services rendered. Our experience has been very stressful, treated with abuse, threats and intimidation. The… Read more
positive reviews are fake all posted by staff, or associated members who have a financial gain with the company. Read the poor reviews to base your decision as this is a correct and accurate description of a company that does not work in your interests. Do not sign any contract
Whelan's have been managing agents for our small complex for 10yrs, over that time we've had a dozen staff of which only one has been a competent strata agent. Each time they blame the previous one and say they'll improve but they don't. The high turnover, poor skill set, and lack of attention to detail is underwhelming. We have to remind them to… Read more
organise our AGMs, challenge incorrect fee charges, constantly follow them up about organising trades. Their advice is poor and at times incorrect. Would NOT recommend.
My recent interactions with this company for my investment apartment was very poor. Christopher Whelan never returns calls and is quite rude. Not happy with the service at all. I wish the body corporate would vote them out.
Recent reviews
Whelan Property Group is a friendly team of professionals who always strive to provide the highest standard of service to strata properties parties who are in need of assistance in maintenance. All strata properties are maintained in a timely manner and always with an assertive friendly attitude.
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Avoid buying property with this organisation as strata manager. They will collect huge levies and not carry out essential works or take care of the basics such as waste management or repair of water damaged, mouldy carpet in communal areas. They will lie to you and accuse you of 'illegal' activities (claiming that things such as our laundry… Read more
service delivery person leaving a clean laundry delivery in the lobby of the building near the post boxes is 'upsetting to all the people in the building') while at the same time doing crazy stuff like harassing tenants and family members living in the property and denying them access to the building. They have stolen keys, acted with aggression and I have now had to involve police. I cannot understate this enough - this organisation is utterly corrupt.
Unfortunately I could not give Whelan Property Group anymore than the one star. Treated my several attempts with a genuine issue with scant regard. And on a larger scale. The way the building of which I own an lot has been managed. Has gone past more than concerning. Like my experience individually of being ignored. So too with owners and the strata of the building. Lastly, this is both genuine and accurate.
problems of whelan strata – It s been 7 year since the settlement of Socorro royal shore Ermington . But the carparks in all 9 buidlings are still in pre -historic system . Drivers have to stop their cars at large slope at the gate and swipe fob . cars easily reverse down the slope cause accidence . residents complaint a lot and require to replace fobs to remotes but only… Read more
answer from building manager is difficult ,difficult and difficult . the strata manager seldom pick up the phone or reply email instantly untill see the negative review . When i wrote to her regarding a big fire in a unit in Ermington , following the accidence ,the Building management didn’t have any reaction to inform the residents about the accidents or remind resident awareness of preventing fire .she just said it s the matter of police .
The strata manager responded to our complaint in a haughty and defensive manner. She requested that I take down the Google review before I could assess how its service had improved. As a strata manager should be intelligent or having good skill to be able to communicate with her client I am wondering if she knows that the food on the her table or a portion of her pay may from owners’ contribution -our levy .
Excellent service – I had the pleasure of doing business with @whelanpropertygroup and truly say that I found them very professional and reliable. Thank you for all your help and looking forward to working with you on the future.
At low as it can get! – Update - Wheelan refused to service our complex after un-authorised repairs were reported to FairTrading. Note, compliance breach was confirmed by FaitTrading so please do not be afraid to report, if necessary. Small business contractor wasn’t paid after providing service. They are requesting Exec committee members to pay for courier to mail… Read more
the records. Out of pocket!
As a Treasurer of strata complex of 9 units with strata fees as low as $385 per quarter.
I have to review fees and charges and ask Accounts Team to cancel fees, if not per contract. Handling insurance claims is not covered by monthly fees. Lodging council application for tree pruning - not included. You name it, they say No. My question is what is included? Paying one garden maintenance invoice every 6-8 weeks and that’s it???? Providing overpriced quotes with charges 3-4 times more expensive vs direct engagement from Service Seeking. The insurance claim is still ongoing after 2.5 years, a few compliance breaches noted by strata committee, several complaints handled by committee, not strata, as apparently the service is out of scope, hundreds of emails back and forth. They just simply don’t care!
The only thing they care is to charge you on top of standard monthly fee. Feels like standard monthly fee is just a “free ride” so they MUST add as much as they can to achieve their KPI’s. No sense emails from trainees. Please mentor and uplift your trainees prior to letting them to respond to external emails. “Broken communication” - no responses for over 4 months, dozens of un-responded follow up emails and long waited response “the service is not covered by monthly fee and needs to be paid as additional fee”. Seriously, it is like unpaid full time job for me and just TOO MUCH to handle. Just nothing to say other than avoid them and you would not regret it!
Incompetent Strata mgt – Many people have had a negative experience with this company as they do not live up to expectations. If you are looking for a competent and reliable strata manager, I recommend conducting thorough research, reading reviews, and seeking recommendations from trusted sources to ensure you find a company that will effectively manage your assets and… Read more
provide the level of service you require. It is crucial to choose a company that is organized, responsive, and dedicated to meeting your needs. THIS IS NOT ONE OF THEM!!!!
Terrible building management company – Few of the unit owners requested several times for as built documentation due to few construction issues in the building. the property manager never provided the information.
Horrendous – I live in 155 Missenden road. Don’t move here. Burst pipes every week. No hot / any water as frequently as every few days. Power outages consistently. Strata don’t do much to actually repair it, always quick fixes that lead to the same problem.
Best Strata Manager – I have been working with Matthew Hus from Whelean Property Group for the last two years at one of the properties in North Ryde as a Building Manager. I find Matthew a very knowledgeable, honest, hard-working and customer-oriented Strata Manager. He has great problem-solving skills. Matthew always delivers the best customer service to the client… Read more
and works as a team member alongside the building management team. I wish him all the very best in his future endeavour.
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Ongoing excellence – Whelan Property Group has been my strata management provider for about 15 years. The relationship is one of trust and confidence. Our Strata Manager Amanda Lahood keeps things moving for the large complex of 56 units and for individuals as needed. Backed by a supportive team this helps us all get things sorted. And, if things aren't always easy or… Read more
don't work out as owners may want Whelan continues to push through and get things done. Thanks Amanda and Team
Highly Recommend Christopher Whelan and The Whelan Property Group – I have been working with Christopher Whelan and The Whelan Property Group for over 10 years, providing legal services and training. In this time it has been a positive experience working closely with both Christopher and the team. They are always a pleasure to work with and deliver their services in an efficient and effective manner. The team… Read more
works hard to always provide the best results for their clients and they demonstrate a real desire to be at the forefront of compliance, training and education, continually delivering a professional and personalised services. I would highly recommend The Whelan Property Group for strata manager services.
Absolutely outstanding service – Our experience with Whelan Property Group spans a couple of years and we can attest that the team is fair, honest, and highly professional. I highly recommend Christopher Whelan and his team to anyone in need of quality strata management. Their knowledge, professionalism, and communication are exceptional. They are prompt, helpful, and provide a… Read more
truly valuable service. We appreciate the long-term relationship we have built with them based on trust and always doing what's best for their customers. Thank you for your work over the last couple of years looking forward to it continuing.
one of the best strata managers in Sydney – one of the best strata managers in Sydney, they managed our strata plan in Lane Cove with a very high level of professionalism from settlement date all the way through to the end of the 6 year warranty period, whilst maintaining a great relationship with all owners and the developer.
Good teamwork – I am the Building Manager in the building where one of the Whelan Property Group offices is situated in Pyrmont. I have dealings with their Office Management, Strata Managers, Assistants, Compliance and Accounts Staff of Whelan Property regularly. Whelan Property manage 3 Strata Plans here which I am the Building Manager of. I find that Whelen… Read more
Property is a focused business and busy. They are insistent about getting things done and stay on track. I have found the staff friendly and helpful and always welcoming when I walk into their office. I recommend their services. JD
Outstanding Company – AG Thomas Valuers has conducted insurance valuations for Whelan Property Group since their inception. We have found them to be an excellent business partner. They have always been a reliable & efficient service provider. We would recommend then to other contractors in the Strata industry.
Professional Strata Management Company – I have been in the Strata Industry for over 20 years specialising in on-site residential and commercial building and facility management. Whelan Property Services Pty Ltd are an excellent, professional strata management company. They are hands on and very reactive including daily emails and reminders of outstanding works. I can really rely on… Read more
their support especially in today's fast pace responsive market. They are up to date with all building management softwares. There managers including assistant managers have always time to liase and provide any information. They not only ensure that the building they manage is professionally maintained in the present but also organise to improve all aspects for the future.
Dealing with a bylaw breach – Our strata manager at Whelans has been working closely with our committee and dealing with a real estate agent that is listing a property as a short-term rental. Whelans are going above and beyond in trying to stop them from breaking the bylaws. Our manager is also supported by a team leader that is happy to assist.
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