1,316 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
Formerly trading as Woolworths Mobile.
Help Please – If you would like to die at an early age, sign up. 15 minute wait to chat online to someone. Then they take 5 minutes to respond to each message.
I've been a woolworths mobile customer for over two years. I use the 12 month pre-paid plan. The first & part of the second year included the 10% off shopping once per month. About 8 months back they wiped that, then some months back they also wiped the one year plan meaning the only option was $25 per month! This doubled the annual cost. It… Read more
was move to another provider or stay with Woolworth (Telstra) as there's Optus providers at half that with an annual prepaid. I stayd with Woolworth believing to 10% off shopping per month was okay. After the change over I found out that does NOT apply for 45 days. What a joke, I've been a customer for almost three years! What an insult to loyal customers. I'm considering changing to a plan under $150 per year as I DO NOT need data. A dissatisfied customer.
Hi Krusty, Thank you for your… Read more
The data only plan is priced great , I was paying $40 for 120GB. But guess what? It’s useless because the coverage is terrible. In most places, you can’t use the data at all , you literally can’t open anything! So i used it for a month then was back to my original service provider! Show details
Hello Ay, Thank you for reaching… Read more
Reviews with attachments
No brainer if you shop at Woolworths – I have been with Woolworths Mobile for nearly 2 years at this point. I run two services. One which runs my security camera and one runs my main phone. I was really surprised to read all the bad reviews. I haven't had one complaint with coverage since beginning with them. I live roughly 15kms from Perth CBD and travel all over metro and regional… Read more · 1
for work. I have a dual SIM phone with the other SIM being full Telstra but that's my secondary work sim. Apart from a small stretch of road in regional WA I've had the same coverage , which I was aware would potentially be an issue being an MVNO.
As I mentioned I run a EUFY camera off the cheapest prepaid SIM and in the time I've had it, I've never had a dropout.
The ability to data share is great as well - if either my partner or I is running low we do a quick transfer.
When tethering for work or whilst travelling,i often get 80-120mbs download speeds.
Where Woolworths mobile really shines is the 10% off, once a month in store. It's a no brainer - now everyone's financial position is different , I get that ... But I buy at the start of the month all the non perishables for the month I know I'll use. If you're able to scour the catalogue and identify your most used products you can really make some large savings.
Typically this shop is $350-400 and the saving of $35 or $40 pays for the mobile phone bill once a month.
If you're a truly savvy shopper and know the time of the week stuff gets marked down , you can truly save some money.
Fundamentally I can't make the case to switch to as others have mentioned Aldi mobile.
If they allowed delivery or direct to boot again as a minimum I'd never consider an alternative. Pragmatically it's still unbelievable value.
- +5
Good fast regional 4G mobile coverage, initial hiccup – This is my review for Everyday Mobile from Woolworths. I selected a plan and bought a SIM with 4G service, Prepaid Long Expiry from their website, mobile.everyday.com.au. This is for my personal use (not business). My order took 9 days to arrive in the post. The SIM and a letter were enclosed. The letter was headed, "Thanks for choosing Everyday… Read more · 1
Mobile from Woolworths. In just a few steps you'll be up and running so let's get started".
Well firstly, I tried to do Step 1 online for the activation of my SIM plan service on a computer using two types of desktop web browsers and I discovered that the url they provided only works on a mobile web browser, everyday.com.au/activate It returned "Access Denied" (while using various desktop browsers). This was because they didn't specify that the url in their printed letter only works on a mobile and not on a computer.
I used my own devices and searched online on a desk top web browser and found the correct url page to activate my SIM card.
The correct or complete url should have been printed as, mobile.everyday.com.au/activate
After I completed and submitted my personal information the service was activated in the same morning during a week day. It took 45 minutes for the service number to be active, so that didn't take long although they do advise that, "it can take up to 24 hours to activate your service. To track the status of your activation, please login My Account or the Everyday Mobile from Woolworths app".
The mobile SIM service plan I selected was Everyday Mobile with 4G service and VoLTE. (Everyday Mobile also offers 5G SIM only plans).
I was presented with a new mobile number contained in an email message. ( I did not ask to transfer my existing number). Although from the very next day of receiving this Everyday Mobile number I have had spam calls and spam SMS everyday since. I wonder if EM Woolworths has given to me someone else's old discarded number and why I'm receiving so much daily spam calls ? This kind of incessant spam calls should not be happening so soon.
I conducted a 4G mobile internet speed test using the app, Speedtest by Ookla and I'm providing you with the breakdown below. This was done in the early afternoon during a weekday and it returned the following readings:
The mobile internet download speed was 122 mbps - good, fast. The mobile internet Upload speed was 8.21 mbps - not good.(A good download speed is at least 100Mbps, and a good upload speed is at least 10 Mbps). The ping rate (or latency) 28 ms - very good. Download ping rate 87ms - average. Upload ping rate was 712ms - has some lagging (this may be relevant to online gamers). Jitter was 10ms - good.
I also did an internet speed test on the desktop browser with my mobile hotspot Wi-Fi on speedtest.net and the speed test reading was much lower. The Download internet speed test was shown at 84.97mbps. The Upload speed test was 8.19mbps. The download internet speed was still fast.
Now the real test on streaming videos. I'm using the Wi-Fi hotspot on my mobile phone to connect to my computer, Apple MacBook Air. I've selected to watch a free video from YouTube in HD resolution 1080p and 1440p. A 1947 movie which had been remastered in high resolution. The video loads fast enough and I didn't experience any lagging, it played smoothly. The grey line shows the progress of buffering. The video downloads a small portion ahead of the current point at a time to ensure the video continues to play smoothly.
Next, I also connected the mobile Wi-Fi hotspot to Chromecast on my TV set and I was able to watch the same movie in HD 2160p, 4K without lagging. Keeping in mind that this is mobile internet off peak time on a weekday in the early afternoon. (4G Mobile data download speeds can be reduced due to congestion hitting lowest speeds in the evening for customers on all three of the country's main mobile networks).
I also used Chromecast to watch Australian Idol on the Seven Plus app. It played fine without lagging. I'm using this mobile SIM service in regional Victoria. Everyday Mobile use parts of Telstra’s 5G, 4G and 3G mobile networks. My nearest Telstra mobile tower is only about 350 meters from my home, so it's very close. Your mobile data speeds and mobile signal strength will be different from mine and it will also depend on the terrain, your distance from a Telstra mobile tower and the time of the day or evening.
Their app Everyday Mobile Woolworths (Android version) is very good offering good interface, dashboard to view with Data used, MMS left, Days left, Data bank byte left etc and various other information and options as well as setting up my own Auto recharge, save cards and payments or allows me to make changes to it as well as seeing the Recharge History. EM app can even detect and display that I'm using a "Dual Sim" smart phone. In my opinion this app is way ahead of the Telstra app. It doesn't offer chat messaging option for customer service but you can do online contact with Chat from their website although their customer service is limited to business daytime hours. Online contact Chat closes by 4.30pm and telephone contact by 5.00pm and they're Closed on Sundays i.e. Customer Service is not available in the evenings.
(Their app icon is too vague and difficult to identify. i.e it only mentions the word 'Mobile'. They need to improve it or include the letters EMW or at least mention which network it is so it's clearer for the user to identify).
I am pleasantly surprised with the Everyday Mobile 4G coverage and fast speed in my regional town in Victoria. (Everyday Mobile 5G coverage appears to be very patchy in some regional towns so I didn't choose to buy it). The 4G download internet speeds have been fast in my area. I don't know exactly how fast or reliable it would be in other parts of regional Victoria or large cities. I would need to travel to other regional towns and see. Although the EM web page, 'Our Network' map shows that it has widely spread good 4G mobile coverage across much of Victoria and eastern Australia (to eastern parts of NSW and QLD). You would need to go to their Coverage page and check your coverage address or place. As far as that 'Thanks' letter with the incomplete url information printed on it, Woolworths needs to be more careful and need to improve with such information they provide to their customers. (see my attached copy and screenshots). I have not made international calls yet.
Good coverage in Tassie due to using Telstra network – Note: I do not have any 5g devices so I have not tested 5g experience only 3g and 4g. For use of the 3g and 4g network in Tasmania I recommend the prepaid Woolies plan to friends and family over Telstra as it is cheaper for what you get and uses the Telstra network so coverage is pretty good, even outside towns and cities where other networks… Read more · 1
struggle.
I am on the $30 (for a month) prepaid plan. Which gives me 32gb of data (Unused is rolled over up to 500gb) and unlimited calls. I use my phone for calls, wifi hotspot for my laptop, streaming music and watching stuff on YouTube (pretty much all day everyday).
Things I like * Offers: 10% off a Woolworths shop every month. I typically use it to do the large shop for nappies, washing powder, dishwasher tablets etc. I tend to try and do fewer big shops each month and usually save between $10-$20 using this! * $30 Plan: I watch a lot of YouTube and pretty much constantly play YouTube music. Yet I still have 16Gigs per month to donate to the shack sim card. Unused data can also be rolled over/banked up to 500GB. * Long Term plans: I also use a 365 day mobile plan (rather than data plan) for the shack then gift my and my wife's spare data to it each month. It was cheaper than doing the data plan and seems to work well! * Coverage: Good coverage even in rural areas - though Telstra users seem to get priority at busy times they pay more for their plan so it can be forgiven! * Unlimited call to abroad (for 26 countries): My wife often calls back to the UK to chat with relatives. Telstra used to have it but they dropped the UK and France which is pretty much all she called! It even works to overseas mobile numbers (at least it does for UK mobiles) * Prepaid: The price for prepaid always seems to work better than the post-paid plans if you are bringing your own device!
Things I don't like ------------------- * Customer support: Pretty useless - However, I would say the same about for Telstra, Optus and Vodafone who I have all previously used! * Website: The website can be very cumbersome and slow. Not quite as bad as Optus's website but still pretty rubbish! Two factor Authentication: This is slow and required every time you log in. There is no way to allow a device ongoing access for example. * Chat support: The technicians are very unknowledgeable and pretty useless. If I have a problem, I do my own research and just tell them what I want them to do. Seems to work best.
Account creation issues, charged multiple times, generally poor support – 2023-03-18 - 9pm: Purchased a sim pack for my mother-in-law, entered all details correctly. The system refused to accept payment on 4 different credit cards (all with ample money available and in good standing). I restarted the process presuming maybe the session had been locked for some reason, re-entered all of the details correctly (again) and… Read more
it still wouldn't accept any of our cards. After giving up, and being unable to contact any support due to the time of night (8pm on a Saturday), I've checked my internet banking and can see multiple pending transactions (see screenshot). It's likely my mother-in-law's card has also been charged, so it's possible they've thus far charged us $150 for a $30 plan, and haven't even activated anything. Now I have to wait until Monday to waste more of my time trying to sort this out, and probably pay Vodafone for another month of their plan since the rollover is tomorrow. Very poor effort Woolworths.
2023-03-20 - 3pm: Spent 6 hours dealing with various chat support over the day, when ringing in their phone staff couldn't hear me and would hang up. The "live chat" staff confirmed I was charged 6 x on one card, at least 1 x each on two other cards, and 3 x on my mother in law's card, for a total of $330. They have reversed all the holds, but have indicated my cards have been blocked for 30 days due to "too many attempts" (despite their system being the one to tell me to 'try again with another card' - and it being what rejected valid cards in the first place).
2023-03-20 - 4pm: Advised by Woolworths mobile complaints department staff member to purchase a $30 card from a Woolworths store so as to avoid the need to input credit card details during sign up. It's absurd to resort to a prepaid card when we have never had any problems with any of our cards, in 16 years.
2023-03-20 - 8pm: Purchased a $30 card from Woolworths and attempted again to create the account as advised on the phone. The online account creation system still requested a credit card to do a $1 pre-authorization. I used a different card, not used previously, and yet it was still rejected. I have absolutely no idea why their system cannot create an account, nor have they been able to give me a valid explanation. We're subsequently left with absolutely no way to create an account, and they've taken yet another $30 of our money. The Woolworths store that we purchased the card from is now refusing to give us a refund, despite Woolworths Mobile's own legal documentation mentioning that all you need to do to get a refund is take the card and receipt back to the place of purchase. The product was misrepresented on the phone, is not fit for purpose and the "no refunds store policy" is illegal according to Australian Consumer Law.
2023-03-21 - 9am to 2.30pm: After dealing with many support staff across several departments of Woolworths, I was able to get a refund on the money wasted on the day before, so at least that's fixed. I will still need to confirm longer term, that there aren't any erroneous transactions on our cards. Throughout the day most of the support staff were of very little help, some even just dropping out of chats entirely. Some tried very hard, but were of a low enough level that they simply couldn't help, the majority just pushed the line that we would need to wait 30 days, or 3-4 business days for someone to get back in touch with me.
2023-03-21 - 3pm: Eventually I was put through to the complaints staff member that had been helping me the day before, and they were able to point out what had gone wrong when we'd previously followed their instructions, and how we could resolve it by following some very precise steps. We were able to purchase a different $30 card from our local Woolworths and when used in a very specific way, with a very specific product, were finally able to successfully create my mother in law's account. It's extremely unfortunate that it took two entire business days of my time to resolve, I wouldn't wish it upon anyone, but I'm glad that it's finally seemingly behind us.
Dear Nathan, Thank you for… Read more
Ported in 10 min from Vodafone, half-price 18GB deal not honoured, wrong base & bonus data amount applied – Coverage & speed seems great but I've only tested it from my home atm from Beverly Hills. (It uses Telstra 4/3G network, 4G in my area). I was a bit skeptical after reading reviews from this site, but I had a recent horrible porting experience going from Vodafone to Kogan Mobile (they use the same Vodafone network), whereby I waited 6 days to… Read more
port, despite ringing Kogan 5 times and Vodafone twice, my details were all correct, it was some system glitch (https://www.reddit.com/r/australia/comments/c917et/kogan_boost_mobile_port_unsuccessful_twice_used/), so any way, down with that, I got a $10 starter pack Woolworths sim yesterday (9 July 2019) during their half price sale, but was unable to claim the $20 18GB plan at $10 on the activation site.
While I appreciated the quick port in (something that Kogan.com Mobile failed to do over 6 days porting from Vodafone despite ringing Kogan 5 times, and Vodafone twice) I was faced with:
******Additional $10 charge Applied when 18GB Plan was $10 Half Price Ending 9 July 2019 Last Day******
I purchased the $10 starter pack sim for the 28GB data bonus yesterday (9th July when your HALF PRICE offer was still meant to be active but it wasn't on the Woolworths Mobile Activation page (this was before 8pm yesterday); upon activating my $10 SIM, the site said I needed to upgrade to the $20 version >:( , so I had to folk out another $10 on top of that (misleading marketing - it was also stated on one of the reviews here https://www.productreview.com.au/listings/woolworths-everyday-mobile).
Please reimburse me for this incorrect deal activation. (The 18GB plan above was advertised for $10, I should have been able to activate that without any additional charge because I had already purchased a $10 SIM starter park from in store at Hurstville yesterday).
******Incorrect Base & Bonus Data Amount Applied******
ON TOP of that, when I activated my $20 plan last night, I only received 15GB bonus data, NOT the stated 28GB bonus data upon first activation. This goes against your "1st bonus data applies when Starter Pack is activated between 27/5/19 and 25/8/19" term. >:( Also, my base data is only 3GB, not the stated 18GB I was required to get. I'm left gobsmacked at what I've experienced so far, please fix this teething issues.
Please deliver the right amount of data your customers are paying for and have clearer marketing, it's highly confusing and deals are not being honoured on your mobile SIM website.
I signed up a second time, but still didn't get the 10GB bonus data unless I contact support for 5GB bonus data only ASAP and then 5GB if I recharge a second month the guy said over the phone, very confusing but I try not to max out my plan's data.
Woolworths response:
"Dear Stefan,
Thank you for taking the time to contact Woolworths Mobile, we have attempted to contact you regarding your complaint via Social Media.
After investigation of your complaint, we can confirm the $10 Starter pack is a credit to use on any Woolworths Mobile Plan as mentioned on our website (https://mobile.woolworths.com.au/Shop/Plans/Woolworths-Phone-Plans/c/postpaid?default=starterpackplans)
The 28GB bonus data is if you do select to move to the $30 Recharge as mentioned on the website, the reason you were given 15GB's bonus data is that the amount selected was the $20 Pre-paid. If you had selected the $30 Plan. Your base data amount is mentioned in the Critical Information Summary (https://mobile.woolworths.com.au/content/dam/Woolworths/Mobile/Legals/CriticalInformationSummaries/Critical%20Information%20Summary%20-%20Pre-paid%20Mobile.pdf) also as stated on on website it does show 'Includes 15GB bonus on the first two recharges.'
All the above information can be found on our website, please reach out if you require further information or would like a further explaination.
Kind Regards, Roselynn"
Went to Woolworths to pick up the Everyday Mobile plan mentioned in this article (https://www.canstar.com.au/budgeting/woolies-kills-off-cheap-prepaid-deal/), but no the price is now $250 nearly a month earlier than the timeframe mentioned in the article. BUt it is still a good deal that's if you can find it on the rack. This is not the first time… Read more
I have found no stock of the product that undercuts the market (ACCC should investigate - but big retailers get away with murder, just look at the price of fuel). So now we have to buy a $2 SIM and a $250 recharge. Try to get this activated and its like pulling teeth, their process is so slack, half way through they ask you to connect your Woolworths Rewards and there is no way back. The entire system is so poorly designed. So I called Everyday Mobile customer service - simultaneously hopped onto the chat on my phone and started a chat on their website - none of them came through in the first 20mins that I restarted the whole process and managed to activate the SIM and start the rollover of the number. They could not make this any more difficult - looks like the three lil pigs were incharge of their design and development team. Or maybe they are supporting some Palestinian cause to have their digital assets built - it really make sme nervous to give Woolworths any information - buying groceries is as far as I will go with them, their security of data is a concern.
Hello Ray, Thank you for… Read more
If you are traveling oversea, avoiding adding their oversea package. It does not work, and the app will not tell you whether purchase has been made. I was only aware after the billing coming through. After checking with their team, they only insist it is CUSTOMERS fault not theirs. A classic situation on treating customers like [Content Removed]… Read more
who never travel internationally.
Attached the conversation. They even claim they can help me troubleshot so they are not giving me back the credit (when I was oversea and has no internet connection????)
Dear Elise, Thank you for… Read more
Latest follow-ups
MISLEADING ADVERTISING Bought a $35 sim pack. Could not activate because they MUST HAVE your credit or debit card details. I do not share such details with a mobile company. Contacted EVERYDAY MOBILY PTY LTD which is the company that runs the… Read more
service for Woolworths. They could not confirm if a refund would be provided.
Nowhere on the packet does it say that you require a credit debit card for activation
Took 45 minutes to contact the agent on the chat and it was a waste of time
Had to complain to the Ombudsman
KEEP AWAY FROM woolies mobile
Follow-up · received this : Top follow-up questions readers have asked about your review: Did you use a gift card? What payment methods were available? Was cash an option? It seems like some dumb AI generated question. Most humans would have found the original review complete You cannot activate any prepaid woolworths sim cards (except the $2 one) without… Read more
Hi Lamper, Thank you for your… Read more (+2 replies)
I contacted Everyday Mobile asking for help in replacing the Sim card installed on my phone with a recently purchased replacement card. I found the Mobile app seemed to be for new customers porting their Sim not for existing customers wanting to… Read more · 2
replace an installed Sim. After a battle getting past the ' bot l finally talked to Rexona who was a pleasure to deal with and swiftly resolved my issue. Top marks to Rexona!
Follow-up · My Sim issue began with my new phone ( purchsed 10/24 ) issuing notifications "please install Sim- you are off line " every few weeks. Removing and checking Sim for damage by the supplier and later myself restored service but didn't stop the notification and loss of service. I accidently found that restating the phone had the same effect, and… Read more
Find out how Everyday Mobile from Woolworths compares to other Mobile Phone Service Providers
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Positive reviews
I found them good. The plans good & data. On Telsra network.. lf called them staff are nice..Most family members with them now. I would recommend them. Can trust to called 000.. Show details · 1
Very professional staff . Friendly and understanding with a lot of patience . Peace of mind knowing I am looked after if something goes wrong . Been with everyday insurance for many years now . House and car Show reply
I signed up to Woolworths mobile back in 2023 and I’ve found their coverage is really good! My father also is with Woolworths and I think that it’s great that data can be gifted to each other. If I’ve ever had an issue with my account, there has always been an easy and efficient resolution Show details · 1
Negative reviews
I have been with WW mobile for years. they are now changing the game which is their right BUT. they are not letting people staying with WWmobile rollover their data this is not right. for client who have been with them for so long to loose their current rollover data is ridiculous this perk was the reason I stayed with WW mobile its not ME changing the Plan its YOU! what do u think?? Show details
Dear Ros, Thank you so much for… Read more (+4 replies)
Billed me for two months. Customer service ignored my requests. Changed from a 4g plan to 5g. Was billed for both 4g and 5g plans simultaneously for one month despite the 5g plan only activating a day ago... Unbelievable they expect me to pay the 5g plan in advance on a post paid bill. Customer service is non existent. Tried twice to contact… Read more
support through the app and got no reply the first time for over a day. Second time only replied many hours later, totally missed the issue I was experiencing and ended the chat when I didn't reply straight away resolving nothing. And their response on productreview.com.au was unacceptable. I provided a way to contact me via email and they refused. Funny because when I filed the complaint with the Telecommunications Ombudsman straight after this interaction the Ombudsman was more than willing to contact me via email. So frankly no excuse from Everyday Mobile to reject this method of contact.
Dear Martin, thank you for… Read more (+9 replies)
I have lost my phone and I just need the QR code to reactivate the sim and its now 10 days every time I call them they are making excuses sometimes they say 3 hr to 24 hr and if I say them its already completed the time now they are asking there is an issue in my email , my email have no space now .I don't know why they behave like that and always… Read more
want to say its my mistake ,if my email has an issue how should I verified them everyday from past 10 days giving the otp , apart from this I have been hold exactly 1 hr for them to sort it but still noting has been sorted , worst experience ever , never transfer your sim to everyday mobile just for cheap plan as there customer service is so horrible once you lost sim you have to wait 10 day or maybe more oi don't know whether I get my sim back or not
Hello Sankalp, Thank you for… Read more
Recent reviews
I have lost my phone and call them to reactivate the esim and i have been fed-up now from last 7 days my sim has been closed and you know its hard to survive without the primary sim and everytime i called them they say it take 1-2 business days and sometimes they say 5-6 i don’t know just need the qr code and they are making mess out of it worst service ever . Show details
Hello sankalp p. Thank you for… Read more (+2 replies)
I had trouble with this crowd months ago. STILL having trouble. I have a business phone that was just cut off cold. No SMS to let me know there was any problem. I've lost 2 days of business and am also in the process of buying a new house. There is no way to contact these clowns. All you get is a bot. They say it's AI. It is definitely artificial… Read more
but there is certainly no intelligence about it. It fails to answer even the most basic questions. If you want to speak to an actual human, you're told you're number 863 in the queue. Very likely one person on the customer service team. Time for a new phone company.
EDIT: It turns out that the Woollies Mobile system failed to accept a payment I had made.....via the same method that I have made all my payments since inception. They are, however, "very sorry for any inconvenience." I wonder who gets to pay for my two days lost business due to not being able to contact any support service.
Hello Geoff C, Thank you for… Read more
I wanted to transfer my eSIM to new device, used there app to do the transfer on a Sunday. My old eSim got disabled right away but never received a new eSIM QR code on email. On Monday I tried calling but customer support was on a long wait like 2 hours. Tried chatting from there app, still no response. Ended up buying another provider Sim but… Read more
cannot port the number until everyday mobile does not enable my number to receive porting SMS.
No network connection since last two days. The customer representative keeps saying they have sent the QR code and I should check my junk or bin. But do not want to investigate.
This is just bad service and customer care.
Hello Parashurama, Thank you for… Read more
Find out how Everyday Mobile from Woolworths compares to other Mobile Phone Service Providers
Know better, choose better.
Everyday Mobile are discontinuing their $170 yearly plan and offering those customers a $20 per 30 day plan. That's over a 40% increase. I understand prices go up but over 40%? The $170 plan was perfect for people who don't need a lot of data but want calls included. They are offering a bit more data to people who don't need it. The $170 plan was… Read more
probably used mostly by pensioners as they use home wi-fi but now Woolies have hit them with a huge increase. The message they have sent out doesn't even give you full details of what is included. How many sms, does it include mms, does it include any overseas countries etc, etc. Nothing online to check for more details. Their coverage is patchy at best. It works in some areas of our house but not others. When will these greedy companies realize they can't target vulnerable people in our society. Back down Woolies! That is just too much of an increase for people to absorb. Easiest way is for everyone to check yearly contract specials each year and change to cheapest offer that suits.
Hello R.A. Thank you for your… Read more
Customer service is non existent. I need to make a change (that can't be done online) after they discontinued the long expiry plan. I have been messaging the online chat asking to speak to a human since midday Thursday.. it's now 9am Sat and still no one has been in touch. (Yes I have notifications on). I've been on hold on the phone for 1hr and… Read more
still no luck. No other options to get in touch. Terrible, and non longer cheap, so not even worth it. Avoid this place at all costs!
Hi Ali, Thank you for reaching… Read more (+2 replies)
They saying i can no longer be on the $170 plan i am on. I must upgrade to $240 ($20 a month) if not ill lose all my data ive been banking over the last 4 years. They gave me no other option and even though they are forcing me to change won't let me keep the data on the plan i want to pick. Horrible customer service. Stay away Show details
Hi Jordzii, Thank you for… Read more
Worst customer service. I have been trying to get in contact with them by ringing, sending emails and even the chat robot was leaving a message but no one ever replies. So far 26 mins on hold. Woolworths you make loads of profit pay for people to do the job. Show details
Hi Sam, Thank you for reaching… Read more
I’ve been a customer of Everyday Mobile, but my recent experience has been extremely frustrating and disappointing. Everyday Mobile recently sent an email saying Mum’s long-term plan (previously a $75 six-month plan) is no longer available and has been moved to a $20 per month plan. This has significantly increased the cost for a service she… Read more
barely uses.
I pay for Mum’s mobile service using my own credit card, yet I’m unable to access the account online to view or manage these changes. Logging in now requires two-step authentication, with the verification code sent only by SMS to Mum’s phone. Mum does not speak much English and is partially blind, so she cannot read text messages. There is no alternative option to receive the code via email or another method.
Each time I need to log in, I have to contact a family member to physically go to Mum’s house to read the code to me before it expires, which is completely impractical and unreasonable. Despite being the person who pays the bill, I am effectively locked out of the account.
Mum only uses her mobile phone for emergencies. She cannot see small numbers clearly, which is why I specifically purchased her a large-number phone. Removing the affordable six-monthly plan and replacing it with a higher monthly cost makes no sense for someone with such minimal usage.
Overall, the lack of flexibility, poor accessibility options, and forced plan changes have made Everyday Mobile very difficult to deal with. The system does not accommodate elderly or vulnerable customers, nor the family members who manage and pay for their accounts. I would not recommend this service based on my experience.
I contacted Everyday Mobile via online chat to ask about changing the 2-Factor Authentication to my… Read more (+2 replies)
Run away from Everyday Mobile - Absolute train smash, number transfer process is designed to drive you insane and fails every time - call centre has it seems has no staff and they asks for your patience - treat you as a fool, dont understand their own service or process and cant solve simple problems - from the "fresh Food People" who brought you… Read more
Mouldy Carrots and Dead Lettuce this service is probably the worst - and I thought Vodafone was bad - sorry Vodafone i'm coming back !!!
Hi, thank you for your feedback… Read more
everyday mobile pathetic service they keep the customers on hold over the phone for an hour sometimes longer. Don't you realise people will leave or don't want to do business with that sort of attitude and ethics. Look at their negative scathing reviews absolutely appalling
Hi Alex, thank you for your… Read more
WW cut off our service as we used to many minutes, Ok. We have not been able to make calls on this service for over 6 months. The link they sent to follow to fix the problem ends up in an endless loop in google. I have given up with the service on the app. 6 months no phone call you be the judge. Show details
Hello beach house, Thank you for… Read more (+2 replies)
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Hi Nick, Thank you for sharing… Read more