AI reviews summary
Recent reviews for Woolworths indicate a widespread decline in customer satisfaction, primarily driven by consistent failures in the online delivery ecosystem and a perceived drop in food quality. While individual staff members are occasionally praised for going above and beyond, the overarching sentiment is one of frustration regarding price increases, unreliable logistics, and poor produce standards.
Pros
Cons
Verdict
Woolworths remains a viable option for in-store shopping where customers can hand-select produce and interact with generally well-regarded floor staff. However, the online delivery service is currently high-risk due to systemic logistical errors and poor quality control. Consumers are advised to check receipts and expiry dates immediately upon purchase to navigate frequent pricing and stock discrepancies.
I purchased the new woolies ready meal of Beef rendang for $15. The sauce in this meal was lovely, but the meat was terrible. It said it would feed 2 people but after discarding the inedible pieces of meat it was not enough for 1. Will not buy again Show details
Very unhelpful unbusy staff unfortunately. We had 4xitems & were turned away from the express lane. We advised the operator that we had $notes & coins. She had no customers waiting & refused to process our items due to having $notes & coins. The unfortunate noticeable thing is that she was not busy & wanted to stand at the checkout & do nothing.… Read more
The operator gets paid to provide basic customer service & process our items. We were in the range (under 10 items), apparently $notes & coins are still acceptable tender. I suppose where else can you get employment to stand around & do nothing....Woolworths Ormeau
Sending all the corporate jobs overseas to Asia would make you not want to shop at Woolworths. Something has definitely been going down, a lot of the stock has not been fresh for a few weeks, I’ve had to throw products out that already had mould on them and have had to go to Coles as their produce is fresher and they have better specials all round.
Reviews with attachments
They cut their seeded bread loaves down in size. Pitiful could not even hold a cheese slice. No price change
Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .
Doncaster 3128. I have switched to this store because they have cashiers and not self serve registers like the local Coles store. Also, they don’t use Palantir for surveillance like Coles do. Show details
Found a bit of metal in my pasta salad. I almost ate it..
I bought the mixed berries, but 90% were strawberries inside the bag. So sad, making so much profit but stealing our money every chance they get. Show details
Scams! If i can i add none stars. I am do shopping in woolwirth only because I find bread there that not have any nasty yeast. And I read contains few times rye bread always was without yeast with sourdough only. Yesterday bought same bread on label still say 35 hr sourdough mini dark rye. But in contains it staits yeast. It is terrible newer will buying bread there...
My experience has been rather odd as it seems to happen often, that is, price gauging, I generally have bought this to the Store Manager's attention and receive an honouring price. However this time I was shocked as the price of the product was not honoured. The manager said that it was 'human error' I don't think so the advertised special price… Read more
was $6.50 Please see the picture on the left of Attached The products was reduced $6.50, I was charged the price of the product on the right of the Attached picture $17.50! & was given a reduction of $6.50 that's not right! The manager should have honoured the price advertised. This is not a fair outcome and woolworths continuously gets away with it
The new chicken noodle soup home brand $4 is horrible...I have used this for 8 years and the "new" recipe is unedable...all you can state is herbs one dice sized piece of chicken,gluggy. I am so disappointed at the changes.Unfortunately will not recommend this to anyone,nor will I purchas
Purchase WW garlic bread slices for $3.30 in Feb 2026. Purchased again today for $6.50. Insane to think the price has doubled in 4 months. Complete rip off. How can bread double in price in 4 months.
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After paying over $6 for 4 brushed potatoes, you charge me $18 per kilo for a leg of lamb that is advertised for $15 per kilo. You really are a bunch of thieving crooks. Show details
- +1
What the hell Woolworths! Seriously I get the whole inflation thing but how much per kg has flour actually changed? You call this a burger bun? Where the hell is the rest of it? I haven’t made burgers in a long time, ordered them in my online shop to get home and find a burger roll now fits ONE slice of tomato ! Give us our Burger rolls back!!
Generally I'm very happy with Woolies and their approach, products and transparency around pricing. Online ordering is easy and efficient, and they already replace unavailable products with superior products. My only minor issue is, when slipping in store, is the change for old style shipping baskets to a newer, more cumbersome one. See pics… Read more
below showing most people also agree with me and don't like the new style.
Please go back to the old style.
- +1
Dear Woolworths Customer Service, I want to raise a serious concern regarding a product purchased from your store. I purchased a tube of Red Seal toothpaste, which my daughter has been using for approximately three months. On 1 May, we discovered a significant amount of black, dirt-like contamination at the bottom end of the tube. This was… Read more
extremely concerning and unpleasant.
Given that this is a product used for oral hygiene, I am worried about the potential health impact on my daughter after prolonged use. I would like to understand how this contamination could have occurred and whether there are any health risks we should be aware of.
I request that this matter be investigated urgently.
I look forward to your prompt response.
The staff and service at Macarthur square store are good; however, there seems to be an ongoing issue with not having enough counters open. It feels like a subtle push toward self-service. I also take issue with being charged for paper bags to carry groceries that are largely packaged in plastic. Bags should be provided at no cost, and major retailers should be doing more to promote alternatives to plastic packaging and containers.
Voltx S2200 Pro power station Buyer beware; The power station fans are very noisy. When the AC inverter is on there is also a very high pitch squeel, alongside the loud fan. I thought it was just an AC thing, but when I was charging via DC (at only 100W), the fan still came on and is like a vacuum running. Totally understandable for the fan to… Read more
run when inverter is running, or when it's being charged by AC, but I can't understand why it's necessary at very low charge watts?
Update: contacted by Voltx, and apparently the noise is normal. We are going to try to work something out in the van - put in a hatch with some sound proofing or something. If the noise was advertised I would have spent a bit more and bought a different brand. Unfortunately, when I purchased there weren't any reviews - however they are starting to pop up now.
If noise isn't an issue for you, then it's worth the buy..
**Interesting update... My 2 star review appears to have been 'removed/hidden' from the outbax website. I won't be purchasing any more Voltx products (this is my third product), as a company that seem to hide any negative reviews on their products sadly can't be trusted.
Latest follow-ups
Agreed to a Delivery Unlimited contract, which I paid an annual fee for. Now, months into the contract, I've been notified that Woolworths is changing the benefits associated with it 8 months prior to it being due to expire. If an agreement is… Read more
reached and paid for in full, it is unreasonable for Woolworths to retro actively change said agreement while providing no recourse to properly address this. I have contacted them multiple times, which has resulted in dismissive emails and chats that reply with a pre written which immediately closes, preventing me from raising my issues. It is this type of behaviour that solidifies the image Woolworths has appropriately earned, of being untrustworthy and unconcerned with the welfare of the population of Australia.
Follow-up · Since posting this review, our experience with Woolworths has gone from bad to worse. In the space of a single month, we have received three separate orders containing milk that was already past its use-by date. When I raised this with customer service, the staff tried to feed us false information regarding their legal obligations and store… Read more
Nescafe Blend 43 Espresso (500g), according to their catalogue on sale dated 29 April 2026 was $22.00. As the cashier scanned item, it was still the normal amount of $32.00! No changes made to their system of the correct sale amount. Price gauging to increase their profits.
Follow-up · Yes, issue was resolved with customer service. No, store staff did not explain the price difference. Yes, product packaging was the same as the sale ad.
Don't buy Austrslian Paradise Pears!!! Bought these yesterday from the Eagle Farm store. Already rotten and still hard, absolutely p#thetic. Show details
Follow-up · No Answer from either the supplier or Woolworths!! No surprise, delivers trash fruit to the table, no care about customer service, just a big monopoly that doesn’t give a sh#t
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Positive reviews
I did online order last Friday . I contacted customer service because I needed to return substitute I got. I did not have any idea to do anything those substitute I got. I talked with Customer Service Officer Haley and I requested her to stay the line until I could return the goods. Haley was very nice she stayed on the phone without disconnecting… Read more
and assured me I can return. She made my day so much better. The staff officer at the desk in the store at Shepparton( Cnr Archer St & High St. )was very helpful and quickly gave me the refund.
Why doesn't this store keep more LOR 13 capsules as I find it very frustration and because of this I think I may stop shopping here . Everyone loves the 13 and they buy them up in bulk leaving none for me . Please could you fix this issue . Coles don't have this problem ! Love this coffee and drink 6 coffee in our household each day . We… Read more
are locals also . Albany Creek store usually have them but we don't wish to drive there . Order more in your stock please
I was shopping in your Hope Island store today and was having trouble finding some gluten-free bakery items .I asked a lovely lady Eryn for some help.She went out of her way to take me to the section where I found a large selection of gluten-free bakery items. A massive thankyou to Eryn! I will definitely be back to your store and really hope I come across this lovely lady again !! Show details
Negative reviews
I wish there was an easy way to write a review on different products Woolworths sell. I went to the Woolworths app I made an account I checked google I checked YouTube I spent an hour trying to figure it out. I can’t find out how to leave a review and no one else has reviewed these products either. But I really like Woolworths same store my whole… Read more
life. I just hope a bot or something reads this review please update or add a product review system thanks.
What has happened to quality of WW Thick Cut Eye Fillet Steak? Been buying this for a number of years with no problems. My latest purchases have been rubbish, gristle, tough meat, tasteless. I have always cooked steaks the same way and can't believe the difference to what they used to be. Seems like WW sucked us in by providing a quality product originally only for the quality to drop and the price to rise. Anyone else found a difference?
I buy from both Coles and Woolworths online. Coles meat is so much better. Buy woolworths pork ribs and they cut the crackle off. Coles supplie a real rib. Coles meat is so much better. Like real butcher meat.
Recent reviews
Wouldn't it be nice to get some human interaction from Woolworths? Delivery driver dropped off half my items and now I have no dairy, fridge or meat items. I have no money to go buy more until they decide to refund me. If there was common sense, the delivery driver should be knocking on the door, asking us to check it's all correct so that this… Read more
doesn't happen. I can't get in touch with anyone to sort it out. But I hope whoever has $150 of free food this week enjoys it!
I came into Woolworths looking to buy some food. I went to the checkout and paid for my item. As I tried to leave, an undercover shopper came over to me and told me to come with him. he demanded that i remove all the stuff from my bag and said that he knew i stole it. I couldn't prove it since I didn't bother with a receipt since I only had one… Read more
item. I later found out that he had stopped three of my friends, though he only stopped my dark-skinned friend and let the others go. He showed receipts from when he bought them, since he was at Coles first. the man refused to believe him and wouldn't let him go. it got so bad that one of the staff members from our school had to come over and sort it out. this is absolutely disgusting and we shouldn't have to get stopped every time we go into a Woolworths by some undercover shopper who doesn't know what they are even doing
Extra Information
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So I call head office speak with customer care, then receive a call from the real 'Manager" of the… Read more