Youi Car Insurance

Strong engagement with the representative over the phone. Was very helpful and thorough throughout the process. Unfortunately the quote was ~$800 pa more than the renewal that I received from my current insurer. So whilst the service was great, the offer was poor in comparison and in these tough times, not something I would progress with. Show details

From the very first phone call, I was put in touch with incredibly helpful people who guided me through the whole process with exceptional courtesy and efficiency. I would definitely recommend YOUI to anyone, not just family. Thanks for your exceptional service. Regards, Ken Smith Show details

Liz was great with getting an assessment for my car and letting me no that I would not have to pay excess , For the insurance company thanks to young guy for being so nice and Liz from youi keep up the good work.only been with youi for 2months Show details

I had a very good experience. Customer service team were professional and prompt. The entire repair time to have my car back in my hands in new condition was less than 2 weeks. I am very pleased with the process and outcome. Thank you. Show details

A claim was made by one of your customers who had hit my car while I was not there and my hushand was driving. She had not looked going through a round about, resulting in our Toyota Kluger Grande being deemed a write off. When you client would not make a claim you were kind enough to contact her and ask her to do so, which she did. We we provided… Read more

with a hire car so our son could continue getting his hours up to get his licence as he is starting university an hour a way soon. We had that car for 4 weeks. The payout settlement was nothing spectacular but much more than we expected. The customer service provided by Maree was outstanding! She was so happy and cheerful on the phone, extremely helpful and explained everything every step of the way, making a stressful situation far less stressful. Thankyou Maree and the claims team for such a positive experience

I can't thank YOUI enough for how incredibly easy they were able to organise my claim after my car was rear-ended in early February (2026). I also had forgotten to book a rental car in advance on the day I dropped off my car for repair. I was worried I may not be able to get a rental car at short notice, but with the help from Tim at YOUI,… Read more

after communicating with Hertz, I had a car within half an hour.

I can't thank YOUI enough for such great efficiency. One of the best decisions I've made in recent years was choosing them as my car insurer.

I was involved in an unfortunate accident with a Kangaroo on the morning of the 11 March '26 at 1:20am. Fortunately, I believe he/she managed to survive it, but can't be said for my car. I lodged a claim with Youi on their app at around 11:00am. No more than one minute passed before I received a call from a customer service agent, who then swiftly… Read more

arranged for my car to be assessed the following morning. This morning I took it in for assessment at 9:00am. I have just received notification of the claim being accepted and the car can be booked in for repair. That is terrific service, greatly appreciated and no red tape to deal with.

Had a fantastic experience with Sierra today! She was very polite, patient and accomodating to finding the best deal on my car insurance. Previously I have been with AAMI which has historically given me a great rate for my car. Sierra went out of her way to assess how to bring my premium down, was patient with me checking in with AAMI, and… Read more

provided a call back later at my time. Sierra was able to provide a better product that AAMI (third party fire and theft with $5k cover for my car (which is enough) at approximately $60 cheaper than AAMI! $60 cheaper sure beats the loyalty tax I was paying with AAMI for the last 4 years. I hope Sierra is provided some commission for her outstanding customer service skills, including being empathetic to my current financial circumstances.

⭐⭐⭐⭐⭐ I rang Youi today to add an L-plater to my comprehensive car insurance and honestly expected the premium to skyrocket. I was pleasantly surprised to find that not only did it cost very little to add the extra driver, but after the consultant reviewed my details my insurance actually decreased by $80. The service was excellent, the assistant… Read more

was helpful and thorough, and the price was brilliant. A really positive experience and great value for money.

There was a minor accident while parking and Youi insurance took care of the claim very well. I would like to specially call out HAWKESBURY ACCIDENT REPAIR CENTRE who did an amazing job and the car looked like new. Though there was a slight delay due to the delivery of an additional part but when I looked at the professionalism and the way they… Read more

handed over the car, I am ok to excuse the delay. This was my first claim ever and they did a great job, thank you!

The service was processional and caring and very quick and only been with youi since March Show details

The service was solid, but what really made the difference was Emily. After I submitted my details, she gave me a call almost straight away. She was easy to talk to, knew the product inside out, and explained things clearly without any fluff or pressure. It wasn’t just a sales call. She actually helped me understand things I wouldn’t have picked… Read more

up on just reading online. Her approach was calm, thorough and professional, which made the whole process really smooth.

Coming from a service business myself, I respect that kind of effort. I had my certificate of currency within five minutes and everything just worked the way it should.

On price, it stacked up well too. Even after factoring in the online discount, it ended up 25 dollars a month cheaper than my old policy and included roadside assist.

Because of the service I received, I’ll also be moving my second car policy over to Youi.

I've been a long-term sceptic of insurance, car, home, travel or life, but certain things are required at certain stages of life. Today, I went shopping for comprehensive car insurance for a new Tesla Model Y. I was not hopeful as I stopped buying comprehensive car insurance some 15 years ago, meaning I don't hold any no-claim bonus ratings....I… Read more

tried all the big names, Allianz, QBE, NRMA, Zurich, Budget Direct, Coles, Woolies, AAMI.....all had exorbitant premiums ranging from $1640 to $2400 per year...even with a $1200 excess. Completely by accident, I filled out a quotation from YOUI, and a representative called me. You see, I Googled NRMA, and the search yielded YOUI at the top of the page. It said. "Start a Quote" so I did. Lo and behold, a very pleasant person called, and enquired, "I'm ringing you about an online quotation, may I assist"? Well, after a most engaging conversation, I was given a quotation that was easily the best of the previous bunch. Without giving too much away, it was around $250 under NRMA (the next best), and I'm a 50 year Gold Member! Now I know why my son is with YOUI. Note, photo is my test drive car, but my one comes in a week!

After experiencing a stressful car accident, I was initially overwhelmed by the claims process. However, Youi turned what could have been a nightmare into a calm and well-handled experience. Their team was professional, responsive, and genuinely supportive throughout the entire process. From the first call to the final settlement, everything was… Read more

clearly explained and handled with care. I truly felt looked after. Thank you, Youi, for making a difficult time feel manageable and for going above and beyond.

Youi is simply the best – I’m incredibly grateful for their support and service.

Approximately 12 years ago, we had a claim after someone drove into our caravan. I must say, the entire claiming process was surprisingly smooth! Youi organized everything efficiently while we were visiting Western Australia, which made a potentially stressful situation much easier to navigate. Recently, we purchased a new caravan and, without… Read more

hesitation, chose to go with Youi again. Little did we know that we would need to rely on your services once more! In January, we were involved in an accident that resulted in our caravan being written off. Thankfully, the damage to our car was minimal—a small issue with the bumper where the stone guard had made contact. I was truly impressed with how quickly we received the payout for the caravan and how Youi assisted us with the contents cover, which greatly alleviated some of our stress during this difficult time. Having only one excess for both vehicles, since they were insured with Youi, was another plus!

However, just a week after having our car back, we found ourselves in another unfortunate situation. A young driver merged into us, resulting in yet another claim—only about six weeks after the first accident. Much to my surprise and delight, I spoke to the same consultant, Tim, who had helped me with the first claim. His support and compassion throughout the process were commendable. Tim did an outstanding job arranging tow trucks and managing the logistics for us.

Youi also organized hire cars for both accidents, a process that was seamless and hassle-free. Just a note to self for the future—I must remember not to leave some of my keys in the hire car! However, I did encounter an issue with the first repairer we used. They disconnected my dash cams and did not reconnect them. We later found out about this when I needed footage for the second incident. It was disappointing to hear the repairer blame me rather than accepting responsibility. I would have appreciated a simple acknowledgment of the mistake and reassurance that it wouldn’t happen again. Unfortunately, this experience led us to choose a different repairer for the second incident.

After the write-off of our caravan, we ordered a new one. Since we live in our van while traveling, I was initially disappointed to learn that I wasn't eligible for the travel accommodation aspect of our claim, given that the caravan was our home. Thankfully, after appealing, I was granted the benefits, but the $1,000 maximum for accommodations didn’t go very far, especially after losing so much. In the future, I plan to increase our contents coverage, as we need to repurchase many items and take inventory—photographic evidence will certainly help streamline the claiming process! It's important to know what you have, instead of brainstorming on brands/items and invoices for purchase or photographic proof.

My only significant disappointment lies in Youi’s inability to insure our new van due to its high value. I truly wish to insure it with Youi as I value the excellent service I have received, especially during difficult times. Your team has made navigating these experiences much more manageable, and I would love to continue our relationship if possible.

Thank you for taking the time to read my feedback. I appreciate your service and the support that Youi provides.

YOUI tried to scam me last year my ctp was $331 this year it jumped to $580 so I done a compare website with all my details an YOUI came back with $431 I contacted them an was told no $580 no help at all anyways I found it for $390 so happy days. Update i put in a complaint an I was told they don't have to honour the quote you get from them on a… Read more

comparison website so shop around people i saved $190 not using YOUI they are over charging an don't care I'm a pensioner an they think $250 a 75% increase from last year is reasonable total scammers stay away from YOUI