8,396 reviews
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- 1-2 weeks
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AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Youi Car Insurance is mixed, with a strong divide between highly satisfied customers and those experiencing friction. Many policyholders praise the responsive local customer support and notable cost savings achieved during policy setup and renewals. Conversely, some users express frustration with the mandatory phone-based quoting process and occasional delays or communication challenges during major claims.
I am a long time customer with Youi and recently had to make some changes to my policies - Carl was absolutely brilliant to deal with. Every time I contact Youi, every team member I encounter is outstanding! Your customer care is second to none! Show details
Just phoned to updater my car insurance policy and look into saving money. I had an amazing customer service young man. So very helpful in reducing my policy without losing the cover I really need. Thank you Show details
asked for car insurance quote. the quot given was atleast $25.00 a month more than one i had obtained, told the representative that and said I wold go with the other company which I told him. Unfortunately after that I had a barrage of phone calls and emails for 3 days, Very annoying, Just accept you are not the cheapest Show details
Reviews with attachments
- +3
OMG they have been amazing. I was in a minor accident (other drivers ploughed through a give way sign). YOUI organised my repairs. They have kept me updated on everything, I was unaware but with my compulsory insurance I’m entitled to a hire care & free roadside assistance. Show details
Great people from start to finish. Had an incident and i was supported all through. The claim was settled within 2-3weeks Show details
From the very first phone call, I was put in touch with incredibly helpful people who guided me through the whole process with exceptional courtesy and efficiency. I would definitely recommend YOUI to anyone, not just family. Thanks for your exceptional service. Regards, Ken Smith Show details
Liz was great with getting an assessment for my car and letting me no that I would not have to pay excess , For the insurance company thanks to young guy for being so nice and Liz from youi keep up the good work.only been with youi for 2months Show details
- +2
I had a very good experience. Customer service team were professional and prompt. The entire repair time to have my car back in my hands in new condition was less than 2 weeks. I am very pleased with the process and outcome. Thank you. Show details
- +2
A claim was made by one of your customers who had hit my car while I was not there and my hushand was driving. She had not looked going through a round about, resulting in our Toyota Kluger Grande being deemed a write off. When you client would not make a claim you were kind enough to contact her and ask her to do so, which she did. We we provided… Read more
with a hire car so our son could continue getting his hours up to get his licence as he is starting university an hour a way soon. We had that car for 4 weeks. The payout settlement was nothing spectacular but much more than we expected. The customer service provided by Maree was outstanding! She was so happy and cheerful on the phone, extremely helpful and explained everything every step of the way, making a stressful situation far less stressful. Thankyou Maree and the claims team for such a positive experience
I can't thank YOUI enough for how incredibly easy they were able to organise my claim after my car was rear-ended in early February (2026). I also had forgotten to book a rental car in advance on the day I dropped off my car for repair. I was worried I may not be able to get a rental car at short notice, but with the help from Tim at YOUI,… Read more
after communicating with Hertz, I had a car within half an hour.
I can't thank YOUI enough for such great efficiency. One of the best decisions I've made in recent years was choosing them as my car insurer.
I was involved in an unfortunate accident with a Kangaroo on the morning of the 11 March '26 at 1:20am. Fortunately, I believe he/she managed to survive it, but can't be said for my car. I lodged a claim with Youi on their app at around 11:00am. No more than one minute passed before I received a call from a customer service agent, who then swiftly… Read more
arranged for my car to be assessed the following morning. This morning I took it in for assessment at 9:00am. I have just received notification of the claim being accepted and the car can be booked in for repair. That is terrific service, greatly appreciated and no red tape to deal with.
Had a fantastic experience with Sierra today! She was very polite, patient and accomodating to finding the best deal on my car insurance. Previously I have been with AAMI which has historically given me a great rate for my car. Sierra went out of her way to assess how to bring my premium down, was patient with me checking in with AAMI, and… Read more
provided a call back later at my time. Sierra was able to provide a better product that AAMI (third party fire and theft with $5k cover for my car (which is enough) at approximately $60 cheaper than AAMI! $60 cheaper sure beats the loyalty tax I was paying with AAMI for the last 4 years. I hope Sierra is provided some commission for her outstanding customer service skills, including being empathetic to my current financial circumstances.
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⭐⭐⭐⭐⭐ I rang Youi today to add an L-plater to my comprehensive car insurance and honestly expected the premium to skyrocket. I was pleasantly surprised to find that not only did it cost very little to add the extra driver, but after the consultant reviewed my details my insurance actually decreased by $80. The service was excellent, the assistant… Read more
was helpful and thorough, and the price was brilliant. A really positive experience and great value for money.
There was a minor accident while parking and Youi insurance took care of the claim very well. I would like to specially call out HAWKESBURY ACCIDENT REPAIR CENTRE who did an amazing job and the car looked like new. Though there was a slight delay due to the delivery of an additional part but when I looked at the professionalism and the way they… Read more
handed over the car, I am ok to excuse the delay. This was my first claim ever and they did a great job, thank you!
Three caveats. ONE: this is the second time I’ve tried to get a quote from Youi. It was some years back so maybe they’d changed? TWO: this review is based more on what didn’t happen, than what did. So it is based on a lot of extrapolation from what (IMO) “ought” to have happened, but didn’t. THREE: (as below) I don’t have the breadth of… Read more
information that would be needed to make a partial “star” rating. Hence I’m left with a binary choice of true/false, good/bad, yes/no (or in this case 5/1). Hence the one star.
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My car insurance is coming due and my insurance company wants to apply a “loyalty tax” by increasing the premium by around 10%. So I (re)started looking around, with Youi high on my list as I’m retired and near shops and hence don’t do much mileage.
The Youi site asked all the normal insurance questions, so they had the same amount of data that all insurance companies use to determine a premium. However, unlike all of the other companies that I’d checked, they didn’t throw up a screen with my quote, they didn’t email me a quote. Instead, they phoned me, which left a message on my computer screen when I didn’t answer. I’m effectively deaf (which is why I didn’t answer), so I responded by text asking them to either message or email.
Black hole. Nothing.
So .. Youi had the same (and extra) data that other companies used to issue a quote, but insisted by their actions that they require a salesperson talk to the potential customer.
Extrapolation - pure conjecture on my part so take it with a (large) grain of salt. The only reason I could come up with is that their business model is based on the sale being closed by the salesperson, not by the actual cost of the product (despite their current advertising campaign claiming it to be low cost). That implies that their sales team is staffed with (tongue in cheek here) “used car salesmen” (working mainly on commission?).
I don’t want to be worked over by a salesperson, and I consider the business model of requiring that I do so to be unethical, hence the low star rating.
Car was damaged at the repair shop Youi appointed to us(only option). When complained, Youi refused and blamed on us as the normal tear and wear, where the damage was clearly marked new and fresh. It took them 6 weeks to respond. It seems the company does not care much about their customers, and they pick dodgy repair shops with sub standard workmanship for better financial gain. Definitely not recommend. Show details
YOUI tried to scam me last year my ctp was $331 this year it jumped to $580 so I done a compare website with all my details an YOUI came back with $431 I contacted them an was told no $580 no help at all anyways I found it for $390 so happy days. Update i put in a complaint an I was told they don't have to honour the quote you get from them on a… Read more
comparison website so shop around people i saved $190 not using YOUI they are over charging an don't care I'm a pensioner an they think $250 a 75% increase from last year is reasonable total scammers stay away from YOUI
Latest follow-ups
WOW! THE TV ADDS ARE TRUE. Just purchased our new Forester and went to my old insurer to renew cover. Following a disjointed conversation and ridiculously high quote I contacted youi and spoke to Frank. Not only was he professional, informed and… Read more
personable, he gave me a comparable quotation which was 25% less than "THEM". Needless to say I'm now a youi customer and happy to share my experience.
Follow-up · Renewal time! Well, I dutifully carried out my research as recommended by all the "gurus", navigated the minefields of marketing doublespeak and then spoke to Taylah at Youi, who reviewed my file, ably assisted me with variations of cover and came up with a premium quotation which, although not the cheapest, represented overall good value and which I accepted. Thank you Taylah.
You have to be patient as the customer service person re asks all the questions that you previously answered on the form. Then there is a great deal of talk. But I saved $504 which makes it a very cost effective 1/2 hour Show details
Follow-up · The online form was fine. I really couldn't understand why they asked the same questions again, unless it was aiming at undertaking a further assesment
We have not been with Youi but our insurance is due. After completing the Youi form online received a phone call regarding our car insurance. Neither my husband or I could understand a word the woman was saying. Youi needs people who can speak English that we understand. Show details
Follow-up · The woman was impossible to understand by my husband & myself. Yes we went with someone else.
In-depth reviews
I would like to share my experience with Youi insurance and not recommending anyone to go with them. On the 18th of May I’m towing my caravan from Sydney to Melbourne, that morning I saw a cracked on chassis and called Youi to send out a truck to tow the caravan to nearest repair shop for fixing. My policy with Youi said I’m entitled for towing. I… Read more
called Youi and they said there towing service is for car only not caravan. I have read what it’s advertised on website and my policy to the consultant he then said they don’t have anyone available. I told them I need to get my caravan at least home because I’m blocking people driveway. In the end I have to towed my caravan home unsafe while on the phone with another consultant I told him the caravan could fall off and kill someone as the chassis is broken. The consultant said if can’t towed anymore then call them back. I was forced to towed my unsafe caravan home by myself with no help. I got home safe but the whole caravan collapsed and fully broken, tool box came off and chassis fully snapped. I have to organise a tow truck out of pocket to take the caravan in for repairer to have a look. The repairer spoke to assessor and engineering that Youi send out explain that this is accidental damage No manufactured defect or failure.
the assessor said that we lucky to got home safe as very dangerous and could be in more accident. Assessor said it’s a total loss under accidental damage and engineering report said tight turning make chassis broke in first place but keep towing unsafe make things worse. I called Youi every few days chasing up. It’s been 3 months and not going anywhere. One consultant said on the phone they have a look at the report, even report on my side but they will try to find a way to declined my claim such as saying I’m overload, however I know my caravan and I never overload since having caravan for 10 months . In the end I have contacted AFCA for help and hope this will be resolved soon.
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This was my first time using YOUi Insurance. I only recently became aware of the company through a TV advertisement, and I hadn't planned to get a quote for my comprehensive car insurance today. I was pleasantly surprised by how simple and easy the online quote process was. After answering a few straightforward questions, I received a message… Read more
saying that a customer representative would contact me. To my surprise, within a minute I was speaking with a real person.
These days, it's quite rare to be able to speak to a human so quickly. The representative was friendly, professional, and made the whole process easy and efficient. They answered my questions, took the time to understand my needs, and helped me complete my quote without any hassle.
The best part was the outcome—I saved over $400 on my comprehensive car insurance policy compared with my renewal premium. That made the experience even more rewarding and confirmed that it was well worth taking the time to get a quote.
It was one of the best customer service experiences I've had in a long time. I was so impressed with the service that I will definitely contact YOUi for a home insurance quote when my current policy is due for renewal in two months.
Thank you, YOUi, for your exceptional customer service. It was a genuinely positive experience.
We would like to provide this follow-up review of the experience with our Youi Car Insurance Claim that was submitted back on 1st November 2025. The process of getting to where we are on the final repair of the vehicle has been somewhat like the mating of elephants. It has been done on such a large and mammoth scale, with a lot of roaring from… Read more
both parties to the conception, and lastly, time taken approximately of 9 months to produce offspring. The birth of our repaired vehicle is truly amazing. It certainly has been well worth the grief, heartache and angst, to date, throughout this conception process. Our extreme thanks and appreciation, goes out to Gavin from Youi, and Jefferson, from ADR Hail Specialists at Darra Qld. We cannot speak more highly of the effort, service and quality of repairs provided by the staff at ADR. Further to the previous reviews provided throughout our experiences to date, the actions by Gavin and Jefferson has restored our faith in the products and services that Youi continue to offer. To reiterate, many thanks to all concerned on a deserved job well done.
Positive reviews
Exceptionally good customer service, I was looking to move insurance companies due to rising cost of living, however with a bit of time on the phone and negotiating terms and conditions, we were able to bring the policy back in line of affordability without compromise of overall cover, clarification of details of vehicle use etc makes all the difference Show details
Did a quote online, and was called from a member from the team in around 30 seconds. Tom was absolutely great and felt like I was talking to a friend rather than an insurance company! First impression with Youi and I have been convinced to stay there for a while! Great deals, even better staff! Thanks guys for saving me almost $200 per month as a provisional license holder, a savings of over $2,000 per year!!!! Show details
Absolutely awesome service! The whole process was quick, easy and stress-free. The staff member I spoke with Candice, was friendly, professional and genuinely helpful. Everything was explained clearly and I felt really well looked after. Fantastic customer service — thank you Youi!” ⭐️⭐️⭐️⭐️⭐️ Show details
Negative reviews
Youi wanted to charge an extra $300 above their renewal invoice because I had demerit points on my licence. The infringement was 3 years ago & I paid the fine but Youi were happy to take my money for last year. I chose Allianz which was $300 dollars cheaper than Youi even with demerit points. Show details
Did a quote on line and halfway through the quote I was told Youi would call me to finish the quotation. A consultant called in a few minutes (very thick accent) and asked me the same questions as I had supplied on the on line quote. He then proceeded to almost read the Policy Wording to me. I had to quiz the consultant about excess free… Read more
windscreen cover which he increased the quote. He finally got to offering a quote which was about $17 per month than my current insurer ( $200 annually) with a higher excess. I said not to worry about it and he then came back to me offering me a special discount. I asked why the best price was not offered in the first instance and then hung up. All of the Youi advertising means nothing and I believe nothing which is portrayed. DONT WASTE YOUR TIME
Absolutely not value for money having a comprehensive insurance. Replaced a flat battery for RAV4 for $480. Youi uses third party that overcharged at least $200. Won't use them again and likely switch the insurance too. Show details
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