WoolOvers Questions & Answers
Does anyone know if there is an Australian arm of the company that can be served with claims? The british people are just giving me the run around.
I see that Woolovers Ltd has an Australian ABN. Does anyone have a corporate address for them?
I have worn my woolovers jumper 5-6 times and it is so.pilled that iv is virtually Unwearable. So disappointed in this and another one, I probably sadly won't purchase again. Margot McLachlan, Victoria Harbor
Has anyone bought a Woolovers pure wool jumper that hasn’t pilled? Would love to know the name/brand Thank you!
Are ALL WoolOver products made in China. Not that I am against Chinese made in general, but is the quality as good as advertised? Thank you.
I used to buy regularly from Woolovers and the quality was excellent. I stopped 3 years agoas my payments were converted to British Pounds. I only bought once a year ago and found the cashmere jumpers to be shorter than they used to be and the texture of the cashmere very light. I returned them. Sorry, I am unsure of other items.
Thank you. That is very helpful.
Why have I ,in Australia, been charged an International Transfer Fee by the bank, when I bought from your Australian catalogue and paid with my Paypal Visa account in Australian dollars! The bank tell me you processed my money in UK? I have been buying from Woolovers for years and since you opened your Australian warehouse I have never been charged this fee. I was very disappointed to see this on my bank statement.
I asked the same question and was told all payments are processed in the UK. Very deceiving as we pay in Australian dollars and through Australian PayPal. I think the exchange rate is very much in the UK’s favour so the head office (in UK) make even more margin. I no longer buy there. Just be aware your bank will charge fees.
Hi there, l have received my jumper, delighted but l need a larger size, unfortunately l see you have sold out, oh! Dear. I have posted it back to you, l don't want a refund but will hang out for a larger size, large or so thank you Helen x
I am looking for an emerald green jumper please advise?
Try Trenery "chevron stitch knit". It's merino wool and comes in green.
Aren't the wool over cardigans/jumpers etc made in UK, then sent in bulk container loads to Sydney, where they are then mailed to Australian buyers ???
Hi Ray, I understand that yes the products are made in the UK and sent over. This prompted me to have a look at their labels as I expected "Made in England or UK" . All I found was their trade name. .com website address and washing instructions etc. on their garments.
Perhaps you might want to check with this company yourself.
Cheers,
Widge
I have a white silk and cotton jumper. How can I wash it as being white it is slightly stained with makeup?
Hello Nelly, I did a Google search and came up with two sites that seem helpful. external link https://www.persil.co.uk/stain.../how-to-remove-foundation-makeup-fro... The Persil one is quite handy as it offers help for all sorts of stains and a variety of fabrics.
Good luck!
How long would they be delivered to Canberra, Australia?
I really don't know as I don't live in the ACT, but if I remember correctly delivery took about 3 weeks.
Thank you!
Is the sizing accurate? I'm usually a 14, which equates to a L here in Australia. A little nervous about ordering a medium as their site would suggest. Particularly given wool tends to shrink ...
I ordered 1 female jumper and 1 unisex jumper. The female one was fine but the unisex was super huge even though I ordered xs ( i usually wear Au 8).
Hi Jolpt, I agree with April, the unisex sizing is huge so go 1 or 2 sizes down, but the ladies sizing is pretty accurate. I'm from England originally and UK sizing does tend to be one size smaller than Australia. So i normally buy a size 10 UK but have to buy a Aus 12 here. I haven't washed my jumpers yet but the washing instructions seem pretty modern - 40 degrees so fingers crossed for minimal shrinkage...
Just be aware it does take a while for the clothes to get here - took 3-4 weeks for my order.
Hi. All the styles are different - but they do provide accurate measurements for every style. I make sure I always check those first.
Are their products made in Australia?
Hi Lucia, I'm sure the garments aren't made in Australia because of the prices. I looked on the lables of one of my jumpers and it does not say where they are made. I assumed they were made in England because they are just so beautifully made and in all respects...perfect. Hope this helps.
Thank you!
The garments are very very cheap wool definitely not British rubbish don't bother ordering from them
The garments are very very cheap wool definitely not British rubbish don't bother ordering from them
How scratchy is the cashmere/wool? I have very senstive skin
Extremely soft and smooth. Not at all scratchy and I find it's very comfortable worn directly against the skin (though I've got typical bloke's skin so not very sensitive).
I have worn wool against the skin on my arms and legs but never straight on my body. I always have a cotton undergarment of some kind so I can't help you with that. I find the cashmere adds a lovely soft touch to the wool and I love the cashmere/cotton as well.
my cardigan is 30%cashmere 70% wool and it is pretty soft. I can wear it against my arms and not feel irritaed.
I have one jumper which is a cashmere/cotton blend, it's super soft on my skin. However, two jumpers in British wool are scratchy and a bit coarse - not as soft as Australian wool. These jumpers are very attractive and stylish, but I'll have to wear something underneath!
How long does delivery take I am in Australia?
I have waited 11 days and 3 weeks
Hi! My first order took longest and was about 3 weeks but after that everything came in 2 weeks or a bit less. Definitely not a matter of months!
I'm in Sydney and the three I ordered only took about 10 days to arrive.
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