AAMI House and Content Insurance – Having recently claimed for house & content for the first time since we took out insurance 10 years ago, AAMI left us disgusted and frustrated with the length of time and the outcome of the claim. Depsite the claim being no fault of our own, AAMI added to our stress levels. We continually had to call them to find out the state of our claim, we hardly ever spoke to our Claims Manager but was put through to several different people in which we had to retell our story over and over again. We were living in a hotel for a total of 7 weeks and the claim took 5 months to resolve, in which we are still out of pocket by $13,000. We have since taken our business else where. If AAMI took better care of their customers when they need it most, we would have no issues and would not change insurance companies. The ads may be good, but do not rely on AAMI to provide you help when you need it. TV Ads Customer service, time it took to process the claim, continuous mistakes we had to ring and fix.