1 photo
AAMI Home & Contents Insurance

AAMI Home & Contents Insurance

1.8 from 401 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by AAMI

Reviews

  • Value for Money
    1.7 (130)
  • Transparency
    1.7 (117)
  • Customer Service
    1.9 (131)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (9)
    • 2-4 weeks (14)
    • 1-2 months (10)
    • 3+ months (53)
  • Claim ApprovedYes (43) · No (40)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Georgina M.
Georgina M.South East Queensland, QLD

Terrible service, the worst insurance company I have dealt with.

published

We have been insured with AAMI for just over two years, we currently have a claim underway for flood damage which was lodged in February 2022. We have had little to no contact from AAMI or our claims manager [Name Removed] regarding our claim despite hours on hold and upwards of 9 emails sent. We had sent them a quote for repairs, no reply and two weeks later an assessor turned up. 8 emails later asking for ANY information and still nothing back. Today I was on hold for 3 hours only to be hung up on, all we need is information as to what is happening but apparently that's too hard for the AAMI team. DO NOT USE THEM.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
PrincessCattibrie
PrincessCattibrieSydney, NSW
  • 6 reviews

Some frustration

published
Value for Money
3/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
bouldydash
bouldydash
  • 3 reviews
  • 1 like

terrible, worse insurer I have been with. do not recommend

published

after the storm, we had a leaking roof, a leaking balcony, and a tree fell on our fence.
It takes waiting 2-3 hours each time to call, and the client manager never ever get back to you. So the only way is to wait 2-3 hours. had to call about 10 times. Then after 2 months, AAMI decided to reject all the claim for 'lack of maintenance'. Not sure how the tree falling on the fence is a lack of maintenance.
also it was impossible to go on the roof to clean with 2 months of heavy rain. Easy to get through when setting up, but impossible to reach when making claims. So Unlucky we are with AAMI

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Rex
RexSouth East Queensland, QLD
  • 2 reviews
  • 1 like

The worst insurance I have ever had

published

I have been with AAMI for 2 years.

This year, Queensland had a storm and flood. I was patient enough to wait for 2 months to let them get the bloody building estimator to process the claim.

However, the building estimator produced a wrong report and I requested a rectification. No one cared about my concern until I made a complaint to the Ombudsman.

The building company they used were the worst of all, Ambrose building. They damaged your home to a further degree. The employees were dishonest and nasty, always lie about things.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how AAMI Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all

Half fence fix

published

Car knocked over fence. AAMI only repaired half stating other half was already knocked over (it was not). Hours arguing to no avail. Just finding ways not to pay. Avoid using.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Joe
JoeGreater Melbourne (Inner), VIC

48% increase on previous year

published

Our H&C insurance increased by 48% year on year despite no claims being made. This is on top of the fact we have numerous policies with AAMI (4) . When I requested a review I was advised that a $25 reduction could be made but the reason for my increase was due to having received discounted deals previously. Good way to lose business

Value for Money
2/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Poor follow up on claims

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.12 Jan 2022
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Dan
DanPerth, WA
  • Verified

Extra $500 payment

published

Was late to pay my insurance. Now are trying to charge me $500 extra. They also bump your payments up every year, so beware and have to check.

The customer service didn't even try to help and said they can't do anything.

They blamed the oil/fuel prices on $500 price rise nothing to do with insurance.

Value for Money
1/5
Transparency
3/5
Similar opinion? Write a review on ProductReview.com.au!
Graham
GrahamHunter Region, NSW
  • 9 reviews
  • 26 likes
  • Verified

Fat Chance!

published

..hot on the heels of an increase in my car insurance, comes my home insurance renewal. Premium increase 38.9% (that's their words). Thought I would do the right thing and call to discuss. They tell me that I had a flooding incident 2 weeks previous from a creek that is > 5 kms away!!! You think I would know about something like that. My wife has lived in the same street for 60 years and never seen a flood!
The phone called dropped the premium to +20%. Just makes you wonder. AAMI unlucky and never again.
This shameless money grab has lost them 2 car, 1 house and 2 ctp policies not mention everyone that I am telling

Value for Money
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how AAMI Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
NIGEL
NIGELDarwin, NT
  • 6 reviews
  • 1 like

Shoddy / non existent Service

published

Made a claim on 05 Mar 22, for storm damage, online. Easy process with aami immediately taking my excess. That's the last I have heard. Claims manager has never contacted me, despite messaging through their portal. This company is a joke, avoid. One star rating because it doesn't let you give a minus rating.

Incentivised Review No
Coverage TypeHome & Contents
Similar opinion? Write a review on ProductReview.com.au!
Matt
MattGreater Melbourne (Outer), VIC

Avoid AAMI as an Insurance Option

published

AAMI didn’t care where the water came from that flooded our house. They just made sure they didn’t have to pay out our claim. The fine print will get you.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
John J.
John J.Greater Melbourne (Inner), VIC

Absolute disgrace and dodgy

published

We have been with AAMI for years.
The earthquake caused paint to crack, floors to split and brand new plaster to crack.
AAMI did everything to avoid paying despite it being a new kitchen, clear photos showing no damage before, and less than three months old plaster.

I should mention they took months to get here.

We will be moving all our policies elsewhere as they are dishonest.
In speaking to neighbours with similar damage their insurance companies fixed and compensated.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how AAMI Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
SomeDudeWhoIsUsuallyNice
SomeDudeWhoIsUsuallyNicesydney
  • 12 reviews
  • 6 likes

Service was good.. But renewals are punishing

published

Have been with AAMI for over 10 years and multiple policies.. like all insurance policies, have had steady rises in renewals. I had made a claim in the last 12 months due to heavy rain that exposed work by a dodgy tradesman who damaged our roof. Anyway, the service delivery for repairs was timely and well done. The first time I made a claim in 10 years. Then my renewal came through and increased by 50%. Have to look around now and compare.. Has anyone else also suffered massive hikes in home and contents insurance recently ?

Value for Money
3/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!
Alex M.
Alex M.Greater Melbourne (Metropolitan), VIC

AAMI Home insurance

published

We had a storm that created a big damage to our property. Once I’ve rang aami they said someone from home repair will ring me shortly. They rang 2 days later just to orgenise an assessment which the earliest was 6 weeks later! After the assessor came finally and wrote his report I haven’t heard back from AAMI again. I had to ring them 7! Times, left messages, wrote emails but nothing. Almost 3 month later I still didn’t get any reply from them for when it will be fixed/paid off! Once this is finished I will never deal with them again!

Value for Money
2/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Terrible service - online crashes, long wait times, wrong information

published
Value for Money
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

David T
David Tasked

There is quite evidence that there is a lot of Home Insurance Policy Holders whom are very very unhappy with you AAMI, when is it you are going to hold up your hands and say your guilty and say sorry, You should go back to unhappy claimants even if you have settled with them through a Tribunal or not and give them another 50 per cent. You should also take out the unfair things out of your policy like ''We will repair the damage of your property 100% without giving you a Cash Settlement, with-in 14 days with No Excuses''. and charge a Fair Price on your policies because I have found a much cheaper good policy by a thousand dollars.

No answers
Lynn W.
Lynn W.asked

I need to repair the rising damp damage to the outside bricks of my house. Would this be covered by house insurance?

1 answer
Michelle
Michelle

HI Lynn,

I'm not sure why i have this question, i don't work for AAMI, I am now a ex customer.
Would never recommend AAMI insurance to anyone.

siga2net
siga2netasked

Does AAMI home insurance cover the subsidence, land settling or collapse?

2 answers
streak
streak

Don't know. Read the PDS.

Paul
Paul

Hi There,
Sorry I can't help you on this, If I were you I would stay away from them....

See all AAMI Home & Contents Insurance questions

Get an answer from our members and AAMI representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Health, Home and Contents, Income and Life
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.