Reviewer Photos & Videos
Waste of money
Grandmother had insurance forever never claimed had major accident in house left lots blood on carpet in hall and bedroom AAMI said won't cover. All that money spent for nothing.
Smooth claiming process
We have been with AAMI for home and contents insurance for years now. In that time we have unfortunately had 2 claims and both times we were looked after in a timely Manner and the claim was settled promptly. I would highly recommend them for value and service so really surprised to hear others bad experience.
First claim was flooding so damaged home which was settled within 2 weeks.
Second claim was larger with storm damage, lost fence and some contents items. We did have to follow up a few times (due to the building company being slow) but still went through smoothly in around a month from initial contact.
Hopeless, don’t use a Suncorp company
Claim still underway after 5 months. Our roof ripped off in storm. Assessor did not even look at roof before starting to settle claim! AAMI don’t have the skills or staff to deal with storms( they said this) so they shouldn’t be allowed to offer home insurance. Spent literally days on the phone trying to get sorted. Nightmare. Policy not with the paper it’s written on.
- Verified customer
Made us feel like criminals.
Constantly moves the goal post. Made us feel like criminals.
Asked for personal information which had nothing to do with the claim.
Were slow to give an answer. (I.E It should take days and not Months!)
STAY AWAY from AAMI! No one is "lucky" to be with AAMI
After 20 odd years with AAMI, am looking elsewhere for all my insurance needs. Made our first and only building insurance claim after severe storm wreaked havoc across most of Sydney back in February 2020 and AAMI has been absolutely useless.
Storm damage claim initially rejected (co-incidentally same thing happened with a car insurance claim we made a few years ago where the OTHER DRIVER ADMITTED FAULT but AAMI still wanted to charge us the unlisted driver excess. We disputed and escalated that claim and they eventually paid. Initial claim r...ejection in our experience, seems to be part of their business model) but when we disputed the building inspection report, claim was finally approved 5 MONTHS, numerous emails and many phone calls LATER. Still in dispute over one aspect of the claim and have lodged a dispute with the afca. I will never get the HOURS I spent chasing AAMI during the 5 MONTH course of this claim, back. Service at every level of the AAMI food chain is non existent and absolutely nothing happens unless you chase them. AAMI's contractors are always late (sometimes as much as a day late), never call to advise they will be late and in our experience, have likely been briefed to reject/ refuse claims in the first instance.
Unlucky I am with AAMI
During the big storm in NSW in February 2020 my house ceiling was damaged and other damaged caused by rain water and until now, almost 5 months and they do nothing about it.
In the middle of a claim and concerned that the estimate for repairs has been redacted
What reason do they have to redact the cost of repairs?!
Also they have taken pictures of unrelated aspects of our house to include in the report (including our cat on the couch for some reason).
The contractor has included unrelated damage in the report to repair (ceiling "damage" which is minor cracking which existed prior to our purchase of the property when the washing machine only flooded the floor).
I am skeptical about the way our claim has been processed so far (despite the speed at which they had people non site to install drying equipment).
- Verified customer
Middle of claim and being treated like I am criminal.
Customer of 15 years and treated like I am criminal. Never felt so humiliated.
Garden shed blew over into my fence and damaged few things and been sent to fraud department.
Wanting phone records for call history seems very unnecessary.
Will be cancelling al 6 policy’s when I settle this case
Good recovery from a patchy start
Initially encountered some miscommunication issues and standard large company policy roadblocks, but to their credit they listened to my situation, understood the urgency and expedited the reimbursement.
Keeping in mind the workload from the fires and storms, I’m impressed and will stay as a customer.
Storm damage claim 19 Feb - Report for claim still not completed - still waiting
AAMI - absolutely hopeless
Storm damage 19 Feb
Claim - 20 Feb
Make good - mid March
Inspection for claim - 5 April
I have made numerous calls to AAMI. Nothing happens unless you call and call and call. I have now been told that the builders are busy! I have tradies who I trust who could do the work next week but no - have to wait. The rest of the claim is contents and that could be settled straight away.
Luckily I have refused to pay the excess until they process the claim and I know it has been accepted. Unfortunately my policy had to be re...
WHAT HAS HAPPENED TO AAMI???
My premium went up this year by $200. Average wait time between January to April 2020 was 1 to 1 1/2 hours. At one point I waited almost 2 hours, only to be hung up on without even speaking to anybody. I was assigned a client manager to handle my claim, though I'm not sure why given the fact that I've never actually spoken to her & that I've been the only one doing all the chasing with regards to my claim which has been active since January 2020. Despite all the phone calls, all the emails, including photos & a video & being told that someone w...ill get back to me, no-one ever has. Don't bother complaining either. I've lodged several complaints over the phone & via email only to be met with no response. I even spoke to a Technical Support Officer to see if that would make a difference, but I needn't have bothered. He told me AAMI are aware of their poor reviews/performance. If that isn't bad enough, the insurance company that AAMI assigned to look after my claim, Power Partners, isn't any better either. The lack of communication on their part has been just as bad as AAMI's. Do not recommend. Two thumbs down for both companies.
Beware of Aami
Happy to cover with a policy, absolutely terrible if you should have to claim. There does not appear to be any time line in place for claims. I lodged a claim in January for home Insurance and got a response in May. Not good enough. There are plenty of other insurers that offer a much more professional service in a timely manner. Street clear. Do not take a gamble with AAMI as I did.
EXTREMELY DISAPPOINTED, Don't trust to this company
I claimed for my phone (I lost my phone) They treated me as thief ,Several times they review my claim then they said we don't know what sort of person you are ? I still waiting for finalise my claim ,when I call AAMI just disconnecting my phone .Definitely I will cancel all my 8 policies with AAMI . please don't waste your money .
Very happy to take your money, that's it. Don't expect any service.
A very unpleasant experience. I've never made a claim in over 25 years. The assessor took too long to come and look at damage in bedroom, I was always the one chasing AAMI, they never made effort with phone calls or progress. The 2 girls I spoke with were very nice, but that does not help my problem.After 3 weeks of waiting, they decline my claim to to wear and tear. I will never use AAMI again for my home or car insurance, I dont care how cheap they are
Took nearly 5 months for non disputed claim
Made a bushfire claim on 1st January, assessed on 14 th January (good so far) then delay after delay, hanging onto phone listning to recordings for hours, finally settled today after nearly 5 months, unlucky I'm with AAMI.
AAMI is Fraud
AAMI keeps charging after the policy cancellation . Keep an eye on the transactions . They are charging it for past 4 months for the cancelled policy and you dont get your money back.
Home insurance - EXTREMELY DISAPPOINTED!!
My trade report reported facts about roof damage and cause. AAMI trade assessors reported that an 8yr old house damage to roof and subsequent mould in bedroom ceiling was attributed to "wear and tear" and refuted my report. Correspondence over 5 months only to be told "F..U.." ( not in those words! They are extremely happy to yake your money. This is my first cliam in 35 yrs. Instead I got a meagre payout for fixing my ceiling myself ( which does not even remeotely meet the actual cost. So sad to take advantage of my ignorance and trust. Disgusting!!
I claimed a claim for my ceiling it collapsed in the living room they wont cover it. Now I am thinking to get another insurance leave this insurance not happy I being paying them years my first claim I wont trust this company. I cleaned %95 of the insulations fell out from the ceiling. They only cleaned %5 so I hire carpenter got my own ceiling don with my own expenses. There engineers came take photos like tourists that's all there good for. This is there excuse for not covering I did not have wear and tear cover. I think this company will respond to wealthy people more. Don't trust them which I wont next incident I might have still wont be covered the only thing they say fake sorry .
Two and a half months later and still waiting!
We have been with AAMI for three years now and haven't made a claim. Then in January 2020, our house was hit with hail and the damage was extensive. AAMI sent someone to make our place safe. After that, we haven't heard from them. I have been in contact with them on three occasions, one time braving a 3-hour phone wait. Two and a half months after our claim was lodged, and we still haven't received a decision regarding their assessment. Not good enough, we need a report and to get on with repairs. We have broken windows, a ceiling that nearly caved in on us and disconnected lighting. AAMI need to pick up their game. I will be looking at other providers when our policy bill is due.
We have been AAMI customers for over 10 years with a home and contents.
If you google "aami covid19" they advertise "supporting customers through COVID19" but i called them last night and discussed what they offered it was very little.
I think big advertisement is deceptive and misleading.
Questions & Answers
I'm wondering if it is "normal" to redact a report so that the client cannot read the estimate for repairs...
I’ve only seen an incomplete list of repairs. No $, or work methods proposed. Needless to say, it’s still ongoing after 3 1/2 mths. I would ask for full disclosure.
From reading these reviews, who are the companies who do actually pay out claims for bathroom water issues ? Has anyone had success ?
My main complaint about AAMI is that they took well over 4 months to settle a fairly straightforward bushfire damage claim. OK they paid fully in the end but it was a long and tedious process which I didn't need on top of the stress from the bushfires. Their Ad's potray them as a caring and compassionate company, crap, they are looking after themselves; their shareholders and bottom line is all they really care about. Their advertising "Lucky I'm with AAMI" is just hypocritical, and they need to be called out for their cynical posturing.
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