?
? !
1 photo
AAMI Home & Contents Insurance

AAMI Home & Contents Insurance

1.8 from 362 reviews · View Statistics

Reviews

  • Value for Money
    1.8 (94)
  • Transparency
    1.8 (85)
  • Customer Service
    2.0 (98)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (6)
    • 2-4 weeks (10)
    • 1-2 months (5)
    • 3+ months (41)
  • Claim ApprovedYes (34) · No (30)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
kalidasan ramdas

kalidasan ramdasSydney, NSW

  • 2 reviews

Poor Customer Service

published

Very poor customer service, take hours to answer the phone , same with their contractors, keep you going circles without any result. Not happy planning to switch insurance company.Very unlucky customer

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Caz

CazSydney

The worst. Go anywhere but AAMI

published

I had an inspection on the 12th of April, for water damage.
I was assigned a client manager...who has done nothing.
I am unable to get through to anybody ever on their phone lines.
I don’t think they have anyone answering any phone ever.
No one replies to emails. And meanwhile I am left stranded.....do not know the outcome or any thing.
I have been with AAMI for decades with my cars and spend a lot of money on home insurance for zero customer service. My advice to anyone is to avoid them like the plague.
You can’t find one frigging person there to talk to.
The ACCC need to look into this, which I have now reported them to.

Incentivised ReviewNo
Coverage TypeHome & Contents
See all answers
Similar opinion? Write a review on ProductReview.com.au!
stefan

stefanGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Doubled my quote

published

I've been with aami over 40yrs,except 4 last year. I went to change bac to them,and they hav gone from a quoted 1700 dollars last year,to over 3000 this year.i had one claim for approx 1000 for hearing aids about 3years ago.they are double every other insurer I tried
They've lostt me.and my other insurances

Incentivised ReviewNo
Coverage TypeHome & Contents
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how AAMI Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Jake

JakeSydney, NSW

They have Hidden Charges, Never tell you the truth. Don't use them

published

They have so many hidden charges which they will never tell you on call or email. But once you ask them for a refund they come up with all the stupid reasons. All lies.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
JJT

JJT

  • 7 reviews
  • 4 likes

Easy claims process and very efficient service

published
Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Hahe

HaheSouth East Queensland, QLD

Beware : never choose AAMI

published

AAMI is busy working on claims trying hard to get away from fixing damages, going to great lengths to show that the damages are pre-existing. AAMI is pocketing the money on our Complete Replacement Cover policy saying the internal cracks in the house is due to movement and not related to hailstorm when we have a Building Inspector’s Report. 5 months since hailstorm hit our house and we are still waiting on the Scope of Works. Roofers, plasterers, painters, carpenter, electrician, none of them have been here yet to fix any damages. They are forcing us to take a cash settlement while we want our house to be re-built stating its in the PDS. Beware of AAMI, stay away from AAMI.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Bernie G.

Bernie G.South East Queensland, QLD

25% premium increase!

published

I have been with AAMI for 21 years. I know increases in costs are inevitable but 25% is a little to much to handle. I have only ever made one claim when a drunk driver went through our front fence about 8 years ago.

The area I'm in now doesn't seem to have much crime nore would I say it is subject to flooding..

It is a townhouse in a small complex. Other units are well cheaper to insure then mine..

I just find it unacceptable.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
David T

David TSydney, NSW

  • 2 reviews

Very Deeply Distressing Claims Ordeal

published
Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mike Escher

Mike EscherGreater Melbourne (Inner), VIC

  • 10 reviews
  • 19 likes

Ridiculous premium increases every year

published
Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how AAMI Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Tim

Tim

  • 2 reviews
  • 1 like

Happy with the service

published

Lodged a claim for something which was lost at work on my contents insurance. All and all the claim went through quickly with minimal fuss and I have no complaints.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Michelle Louise

Michelle LouiseSydney, NSW

Maybe not so lucky we are with AAMI..... 5 times the price of NRMA!

published
Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Unhelpful

published

Very unhelpful after storm damage to home. They assigned Johns Lyng Group who basically ruined our house through using incompetent trades. We got told our contents would be completely paid out then we had to fight to get 80% of the funds to replace our belongings. Should have been a 6 month job and we are now past 9. Won’t match tiles and colours throughout the house and won’t match new windows with existing ones. It’s one thing to find a cheap policy but very different to have a policy that will repair your house properly.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Dishonest service

published

We had our roof independently checked when we bought our house. soon after purchase there was a hail storm that caused damage and leakages. 4 different roofers said the roof had been damaged in the storm and needed to be restored or replaced. AAMI refused and said that it was a dodgy tile but I should get it fixed at my own expense. they then underquoted the repairs required in order to dismiss the claim. When I disputed the claims person became aggressive and legally threatening with our valid case. This has been going on for 12 months so far.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Frankie R.

Frankie R.Greater Melbourne (Metropolitan), VIC

Worst insurance company.

published

Have been waiting 4 months now with no resolution to my claim. I call every week to get anything moved along. There is zero customer service. They will do anything to get out of paying a legitimate claim.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Steve

StevePerth, WA

  • 2 reviews

BEWARE of AAMI

published
Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how AAMI Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Shane

Shane

  • 2 reviews
  • 2 likes

Never trust AAMI Insurance

published

I had 6 properties insured with AAMI and i got 5 cars insured with AMMi
Ithere was storm damged to the perqula and it was big damage to the fascia boards and Eaves and ut was expensive cost which AAMI did not accept that and they said it is wear and tear
Which two builder came and checked the damages and they were agreed with the storme damaged
Please be careful and don't deal with this company

Incentivised ReviewNo
Coverage TypeHome Only
See all answers
1 comment
AAMI
Customer Service S.AAMI
Similar opinion? Write a review on ProductReview.com.au!
son

sonSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

AAMI spent money to avoid paying for the storm damage

published

Hi all,
I have multiple home and car insurance with AAMI for the last 5 years or more without any claim. Last October the storm hit one of the suburb which I got an investment house. When I submitted the claim, AAMI only willing to repair the external damages but not the water that leaked inside the house, which damaged the ceiling and etc. I made a complaint about this. They then sent out an engineer to identify faults in the construction and blamed that the damaged to the ceiling was a results of this. Even though the house has been constructed nearly 20 years ago.

Is any one experiencing the same issue like this. I would like to know before I switch insurer.

Thanks

Son

Incentivised ReviewNo
Coverage TypeHome Only
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Julie B.

Julie B.Perth, WA

Would never recommend AAMI

published

I lodged a claim, only to find out my specified item was not covered at all as it was nit lost at my home...
To get told I would only receive $1000 well $900 after excess.
Then send my vision to be reviewed....

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Michelle

MichelleLaunceston, TAS

  • 3 reviews
  • 1 like

Avoid AAMI

published

Insured with AAMi for 7 years, lodged a claim last year, my first ever claim, for water damage in bathroom was declined, then my premium went up over $200 a year.
Phone to cancel and they was adding on extra fees from 7 years ago when you get your cover note.
Customer service is so poor.
I shopped around and saved nearly $500 a year on my new insurance & much better cover.
It's time consuming but shop around, AAMI are not worth the money you give them .

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
HEG

HEG

  • 2 reviews
  • 3 likes

Unlucky I’m with AAMI

published

Paid these criminals over $25000 over the years. Made my first ever small claim of less that the excess I have to pay.

However they bend over backwards to make exclusions of what they will pay. Their PDS is vague and overly complicated to confuse and. Is lead people. And who will go with a fine tooth comb over the PDS if you never had any experience with you might actually need I the event of maki g a claim?

Worse than banks. It really sure it is actually worth paying insurance at all.

Transparency
Customer Service
See all answers
1 comment
AAMI
Customer Service S.AAMI
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 19

Questions & Answers

David T

David Tasked

There is quite evidence that there is a lot of Home Insurance Policy Holders whom are very very unhappy with you AAMI, when is it you are going to hold up your hands and say your guilty and say sorry, You should go back to unhappy claimants even if you have settled with them through a Tribunal or not and give them another 50 per cent. You should also take out the unfair things out of your policy like ''We will repair the damage of your property 100% without giving you a Cash Settlement, with-in 14 days with No Excuses''. and charge a Fair Price on your policies because I have found a much cheaper good policy by a thousand dollars.

No answers
Lynn W.

Lynn W.asked

I need to repair the rising damp damage to the outside bricks of my house. Would this be covered by house insurance?

1 answer
Michelle
Michelle

HI Lynn,

I'm not sure why i have this question, i don't work for AAMI, I am now a ex customer.
Would never recommend AAMI insurance to anyone.

siga2net

siga2netasked

Does AAMI home insurance cover the subsidence, land settling or collapse?

2 answers
streak
streak

Don't know. Read the PDS.

Paul
Paul

Hi There,
Sorry I can't help you on this, If I were you I would stay away from them....

See all AAMI Home & Contents Insurance questions

Get an answer from our members and AAMI representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Health, Home and Contents, Income and Life

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.