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Poor Customer Service
Very poor customer service, take hours to answer the phone , same with their contractors, keep you going circles without any result. Not happy planning to switch insurance company.Very unlucky customer
The worst. Go anywhere but AAMI
I had an inspection on the 12th of April, for water damage.
I was assigned a client manager...who has done nothing.
I am unable to get through to anybody ever on their phone lines.
I don’t think they have anyone answering any phone ever.
No one replies to emails. And meanwhile I am left stranded.....do not know the outcome or any thing.
I have been with AAMI for decades with my cars and spend a lot of money on home insurance for zero customer service. My advice to anyone is to avoid them like the plague.
You can’t find one frigging person there to talk to.
The ACCC need to look into this, which I have now reported them to.
Doubled my quote
I've been with aami over 40yrs,except 4 last year. I went to change bac to them,and they hav gone from a quoted 1700 dollars last year,to over 3000 this year.i had one claim for approx 1000 for hearing aids about 3years ago.they are double every other insurer I tried
They've lostt me.and my other insurances
They have Hidden Charges, Never tell you the truth. Don't use them
They have so many hidden charges which they will never tell you on call or email. But once you ask them for a refund they come up with all the stupid reasons. All lies.
Easy claims process and very efficient service
It seems like only customers with a bad experience have been leaving reviews, so I thought we'd chime in with the opposite. We recently had a flooding issue on the downstairs level of our house, and AAMI were extremely helpful, efficient and generous in their handling of the claim. 'Make Safe' emergency drying was sent out within hours of our call, and the building repairs were completed within a few weeks and to a high standard via Ambrose Building. AAMI even put us up in very comfortable temporary accomodation while the house was being dried ...out and flooring replaced, and offered to send a team to help us sort damaged contents if we needed it. Of course, when dealing with so many different people and contractors, there were a few mix ups and miscommunications, but ultimately it was a very positive experience and stress was kept to a minimum. We are very pleased to have had such a positive experience with an insurance company, and do hope AAMI can extend the same level of service and compassion to others who seem to have had more distressing experiences. A special thank you to Nicole from the Brisbane team and Simon from Ambrose Building for their friendly and efficient service throughout.
Beware : never choose AAMI
AAMI is busy working on claims trying hard to get away from fixing damages, going to great lengths to show that the damages are pre-existing. AAMI is pocketing the money on our Complete Replacement Cover policy saying the internal cracks in the house is due to movement and not related to hailstorm when we have a Building Inspector’s Report. 5 months since hailstorm hit our house and we are still waiting on the Scope of Works. Roofers, plasterers, painters, carpenter, electrician, none of them have been here yet to fix any damages. They are forcing us to take a cash settlement while we want our house to be re-built stating its in the PDS. Beware of AAMI, stay away from AAMI.
25% premium increase!
I have been with AAMI for 21 years. I know increases in costs are inevitable but 25% is a little to much to handle. I have only ever made one claim when a drunk driver went through our front fence about 8 years ago.
The area I'm in now doesn't seem to have much crime nore would I say it is subject to flooding..
It is a townhouse in a small complex. Other units are well cheaper to insure then mine..
I just find it unacceptable.
Very Deeply Distressing Claims Ordeal
I have been with AAMI Home Insurance for numbers of years and a Twirly Wind sucked up my roof tiles in a storm and rain water came inside my house and the ceiling gyprock came down in two rooms and wall frames were wet, I called AAMI and the only best thing they could do is clean it up with-in 3 days time they refused to repair the damage because of the state of the property and my master builder said there was nothing wrong with my house and after 45 days AAMI decided to agree with to compensate me but half of what the damage would cost to rep...air it myself because the state of my home but again I said to them my builder said there was nothing wrong with my house and you agreed to Insure my old house, the complaint went through FOS and the whole cruel ordeal went for 7 months just for a $4000 job which could of been repaired by AAMI in 5 days and AAMI agreed to only give me money which was the right amount to repair it but they just did this to avoid in giving me there Life Time Material and Labour Warranty. So be precautious and get written evidence from them before you buy a Home Insurance with them that they will agree to get there builders to repair the damage because it looks like they will not get there builder to repair the damage and only want you to run around and get your builders to repair the damage and still now my rooms are not painted because my builder does not do small jobs and I got a plasterer to do the job and he does not paint rooms and the painters were very busy for 3 months. Anyone who has a AAMI Home Insurance problem or other Insurers problems should write a strong complaint letter to ASIC about these worms and complain about there cruel horrible Insurance business practices and say to them that you want AAMI to get there builders to repair the damages as soon as possible because FOS is paid by the Insurers and they are on the Insurers side, they are really not Independent.
Ridiculous premium increases every year
I have been an AAMI customer for >20 years and am rapidly getting fed up with their business model.
My family have 2 properties and 3 cars insured with them and this year every premium has increased by a huge amount. One small vehicle eg had the market value reduced by 30% and the premium increased by 20%. My recent home renewal increased by 24.9%. I just spent 20 minutes on the phone and they ''graciously'' reduced the premium by $90 even though it had increased by nearly $300. The very nice AAMI person explained that it only looked as though ...
Happy with the service
Lodged a claim for something which was lost at work on my contents insurance. All and all the claim went through quickly with minimal fuss and I have no complaints.
Maybe not so lucky we are with AAMI..... 5 times the price of NRMA!
We are building a new house in an estate. I received an email from the lender that its time to set up home and contents insurance. Our business cars are with AAMI and our in laws suggested them as well so we thought, why not keep it all together. Well, I can tell you why not - a quote for a new brand new HEBEL home not in a flood area, low BAL rating (12.5) came back at.. $4700.00!!! Which was actually a discounted quote for us LOL should have been $5000 a year or $500 a month!! Our in laws were shocked as they pay $1000 a year. I called AAMI b...ack and was told they could not lower the cost. Luckily, the estate has a Facebook group and I asked what others in our area were paying. Everyone came back between $900 - $2000. I called AAMI again to ask why ours was so high? I was told that its the system, because there isn't much info on the area (yet there are long term established houses in the estate), that it was a high risk flood area (our estate is inland and not a flood area) and to look at other company's. So I did. First one I called - NRMA came back at $875 a year!!! with a $5000 excess or $1200 with a $2000 excess. I was in shock, disbelief that the quote was 1/5th of the price of AAMI!! The girl at NRMA told me while AAMI used to be a big competitor to them, I wasn't the first person where they were significantly cheaper. But 1/5th of the price?? I called AAMI to let them know, spoke to a manager but they just gave a heap of excuses and told me that their system was correct. Well, whatever old non-updated system you guys are using is a scam. I feel sorry for anyone who thought that's what they should be paying. If we had gone for your quote, we would have over paid $20,000 EXTRA to AAMI over the period of 5 years. Imagine what you could do with that money.. really, really disappointed and I would seriously get other quotes before going with this company. We are moving all our business cars off now because it just makes you wonder what else we have been overcharged for with them...
Very unhelpful after storm damage to home. They assigned Johns Lyng Group who basically ruined our house through using incompetent trades. We got told our contents would be completely paid out then we had to fight to get 80% of the funds to replace our belongings. Should have been a 6 month job and we are now past 9. Won’t match tiles and colours throughout the house and won’t match new windows with existing ones. It’s one thing to find a cheap policy but very different to have a policy that will repair your house properly.
We had our roof independently checked when we bought our house. soon after purchase there was a hail storm that caused damage and leakages. 4 different roofers said the roof had been damaged in the storm and needed to be restored or replaced. AAMI refused and said that it was a dodgy tile but I should get it fixed at my own expense. they then underquoted the repairs required in order to dismiss the claim. When I disputed the claims person became aggressive and legally threatening with our valid case. This has been going on for 12 months so far.
Worst insurance company.
Have been waiting 4 months now with no resolution to my claim. I call every week to get anything moved along. There is zero customer service. They will do anything to get out of paying a legitimate claim.
BEWARE of AAMI
Reading other reviews appears I'm not alone with my disappointment in the way AAMI operate.
I inquired about making a claim to a damaged floor, (my first claim after 8 years) only to be told my policy did not include " accidental damage". When I said I had never been offered this level of coverage I was told it's just been "added" and I would of been offered extra coverage when my policy was up for renewal. The accidental damage was made available last year ( for a new policy ), my question is why was I not contacted then and offered this cover...
Never trust AAMI Insurance
I had 6 properties insured with AAMI and i got 5 cars insured with AMMi
Ithere was storm damged to the perqula and it was big damage to the fascia boards and Eaves and ut was expensive cost which AAMI did not accept that and they said it is wear and tear
Which two builder came and checked the damages and they were agreed with the storme damaged
Please be careful and don't deal with this company
AAMI spent money to avoid paying for the storm damage
I have multiple home and car insurance with AAMI for the last 5 years or more without any claim. Last October the storm hit one of the suburb which I got an investment house. When I submitted the claim, AAMI only willing to repair the external damages but not the water that leaked inside the house, which damaged the ceiling and etc. I made a complaint about this. They then sent out an engineer to identify faults in the construction and blamed that the damaged to the ceiling was a results of this. Even though the house has been constructed nearly 20 years ago.
Is any one experiencing the same issue like this. I would like to know before I switch insurer.
Would never recommend AAMI
I lodged a claim, only to find out my specified item was not covered at all as it was nit lost at my home...
To get told I would only receive $1000 well $900 after excess.
Then send my vision to be reviewed....
Insured with AAMi for 7 years, lodged a claim last year, my first ever claim, for water damage in bathroom was declined, then my premium went up over $200 a year.
Phone to cancel and they was adding on extra fees from 7 years ago when you get your cover note.
Customer service is so poor.
I shopped around and saved nearly $500 a year on my new insurance & much better cover.
It's time consuming but shop around, AAMI are not worth the money you give them .
Unlucky I’m with AAMI
Paid these criminals over $25000 over the years. Made my first ever small claim of less that the excess I have to pay.
However they bend over backwards to make exclusions of what they will pay. Their PDS is vague and overly complicated to confuse and. Is lead people. And who will go with a fine tooth comb over the PDS if you never had any experience with you might actually need I the event of maki g a claim?
Worse than banks. It really sure it is actually worth paying insurance at all.
Questions & Answers
There is quite evidence that there is a lot of Home Insurance Policy Holders whom are very very unhappy with you AAMI, when is it you are going to hold up your hands and say your guilty and say sorry, You should go back to unhappy claimants even if you have settled with them through a Tribunal or not and give them another 50 per cent. You should also take out the unfair things out of your policy like ''We will repair the damage of your property 100% without giving you a Cash Settlement, with-in 14 days with No Excuses''. and charge a Fair Price on your policies because I have found a much cheaper good policy by a thousand dollars.
I need to repair the rising damp damage to the outside bricks of my house. Would this be covered by house insurance?
I'm not sure why i have this question, i don't work for AAMI, I am now a ex customer.
Would never recommend AAMI insurance to anyone.
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