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Reviews
DISGUSTED WITH AAMI HOME INSURANCE SALES TEAM
After being a loyal customer with AAMI for over 15 years, I rang this morning to question my 38% increase in premium. I asked if my loyalty could be taken into account and a lower premium price granted without a reduction in my cover amount or excess. The answer was NO. After declining to have the person give me a further quote on the basis of reduced coverage, I started to explain that I had obtained a cheaper quote for similar coverage and that in all our years of patronage we had only ever had 1 claim (lightning strike, 2010) and that the to... Read moretal claim amount would have been less than $10,000. The person hung up on me before I had finished speaking. Is this the procedure present managers in AAMI instruct their staff to adopt rather than attempting to persuade the customer to change their mind. How arrogant.Over 70% increases in premium in two years??????
I have had my house and contents insurance with Aami for over 18 years. Unfortunately they have increased the premium buy over 70% in two years. No longer insured with them for obvious reasons. My advice is do not do what I did and trust there loyalty. Show detailsDisappointed beyond belief
We have been aami customers for 20+ years, never made a claim until storm damage in 2021. A tree fell on our house and we have had nothing but trouble with aami and the claim process. It has now been coming onto 3 years since our claim and our house and property are still left in a mess, we are still waiting on a finish date. It has been a struggle and constant battle dealing with aami and the incompetent tradespeople that the builder has on site. Firstly aami wanted to cash settle, if we had done so we would have been out of pocket by more t... Read morehan $150,000. When we took the claim to AFCA, aami used the excuse that we did not cash settle, blaming us for the delays. Every step of the way there has been delays and excuses. My husband has been checking the work done and has picked up so many things that needed to be fixed. We were told that the bracing of the walls was done but upon checking with inspector, these were not done and timber wall fixings had to be pulled down again. Our septic system was broken due to machinery used to move fallen trees. Our drive way made into slush by machinery going up and down our driveway. Our garden and paving destroyed. I cannot reiterate how disappointed and frustrated the whole process has been and still is.Don't make the same mistake that I did!
After being insured with AAMI for around 20 years, I made a claim for storm damage that has still not been resolved 20 months later!!! AAMI keep insisting that I take their 'pittiful' cash settlement offer which is not enough to even cover a small percentage of the damage. Unprofessional time wasters that are only interested in taking your money for increasing premiums but won't be there at all in your time of need. AVOID!!!!! Show detailsPremium increase
Premium went up skyrocket , cancelled and got half price deal elsewhere.Are you closing down and trying to rip people off before that ?? Shame.. will be cancelling all the insurances with you . Show detailsPremium gouging
Our premium has gone from $2260 to $5282 in 2 years, an increase of 137%. I’ve made no claims over that period for either building or contents. I’ve been with AAMI for many years for both home and cars but loyalty obviously has no meaning for them. OK, so they actually had to pay out a lot of claims last year because of the floods but it would seem that they intend to get it all back by the end of 2024 – just plain greedy as far as I’m concerned. They won’t be getting my money. Show detailsSubcontracted to Home Repair who sub contracts to a foreign call center
Been 1 1/2 months no movement on my house repair. Random foreign based call centre calls me every now and then and tries to convince me it's been resolved. They only sent the inspector last week. Show detailsIncrease in Home Insurance Premium 37.6%
Received the Home Insurance Renewal. Premium has increased by 37.6%. Fully understand the cost of Materials and claims have increased. However, for a policy holder who has never claimed in 40 years this is not acceptable. Show detailsInsurance company that doesn't help
Second claim on property in Cairns also rejected.First bathroom damage due to water leak from Shower cubicle. House ten years old, cubicle failed & claim rejected due to poor maintenance. If it fails isn't this what insurance is for? Second claim collapsed fence after recent cyclone, assessor advised termite damage but provided no evidence. Recent pest inspection advised no termite damage.
They will use any excuse not to pay & try & drag you through a long dispute resolution process, & defeat you by delay.
Horrible company do not use them. Show details
30% increase - no explanation and no help
I have never made a home or contents claim in 30+ years and have been with AAMI for most of that time. My premium went up 33% this year so I tried to contact AAMI - they say they are quick to answer - they are not!When I could not negotiate a better rate I tried to cancel, but they couldn't do that either, because my insurance had just been paid and had not processed yet. Fair enough, so I asked for a reference number or email to confirm that I attempted to cancel today and they flatly refused. "We don't offer that, however we record all c... Read more
alls". So can I get a copy of the recording? Not likely. The whole process took about 1hr. I would hate to see how hard it is to actually make a claim, but given that they were almost 100% more expensive than the alternative RACV quote I got, I don't think they will ever get the chance to stuff me around.Pathetic and disappointing!
20 plus years of home, content and car insurance to be denied my claim for the lifting of floorboards in my kitchen area and to be utterly dismissed, pathetic !After 6 experts attending my home over 2 months( Ambrose Building) , and no idea as to why the floorboards raised, the engineer in own words said that “without removing the cabinetry, there’s no way of knowing”. The cabinetry was never removed. Next thing I get an email from [Name Removed] from AAMI saying the claim was denied due the benchtop seal being non compliant, causing the dam... Read moreage, as per the engineer’s report. My response regarding a request for an internal review resulted in [Name Removed] once again referring me to contact the Australian Financial Complaints Authority. Door closed, no accountability, no professionalism, no understanding, pathetic. The floorboard removal has made the area hazardous and unsafe. AAMI aren’t concerned with the unsafe area, utterly dismissed. AAMI your KPIs for claim denial are more important than looking after your customers.
AAMI Live Chat - Customer Service misunderstood the concerns
I was on a live chat with John F, about my insurance premiums going up. But here's the weird part—he's asking me the same questions I answered when I first signed up. I told him it was irrelevant, and all he said was, "Oh, I see." Talk about rude customer service. I bet this chat is coming from overseas or something because of the response. Show detailsFraudulent Misleading AAMI Policies NOT WORTH $1.00
AAMI the biggest scamming fraudulent misleading insurance company selling insurance products by deception and con to Australians. Every time a policy has been bought for home or car or landlords policy, these scamming thives have conned the claims process by deceitful misleading lies NOT PAY and tormented the customer. Time and time again, policy after policy AAMI cons, have defrauded the system and harrased the customer not pay, lie after lie, just conning and scamming customers. AAMI must be shut down or exposed in every way for the inside ... Read morefraudulent misleading conduct by AAMI staff and filthy management who are trainedto con and lie. DO NOT SPEND ANY MONEY WITH AAMI, AS WHEN YOU HAVE A CLAIM THESE CLOWNS FRAUD THE CLAIMS SYSTEM AND PROCESS. first they send lost adjusters men who act like thugs to bully the customer and intermediate women. then these paid thugs write a false misleading deceptive fake reports to AAMI in the favour of AAMI, to find Every opportunity NOT TO HONOUR THE CLAIM. these thugs territories and harrase the consumer so the customer walk away AND THIS IS WHAT THESE FRAUDS AIM AT, TO AVOID REPAIRS.This is sickening scamming thuggery the ongoing con by this fraudulent misleading incompetent , inapt distrustful clowns AAMI. WHEN YOU SPEAK UP AND HOLD THE FOOLS AT AAMI ACCOUNTABLE, AND RESPONSIBLE, THEN THESE FOOLS CANCEL YOUR INSURANCE POLICY, AND THIS IS HOW THESE FRAUDS OPERATE DEFRAUDING THE PUBLIC AND MAKE MONEY! MY ONLY HOPE IS AAMI BE DISTROYED BY HACKERS AND WIPED THEM OUT COMPLETELY FOR GOOD !!! THIVES OUT AND OUT !Lazy customer service personnel
I've been with AAMI for over 20 years. I called this morning to speak with someone about my insurance policy. After speaking with a customer service person for a while I was cut off. They didn't call back to complete my enquiry. This is just lazy or incompetent. Show detailsMy premium DOUBLED in two years
My premium went up 40 % last year.This year it’s gone up 60% to just under $6,000. Doubled in two years!
No claims. Been with them for ten years for home, twenty plus for cars.
When I called they give you the nonsense. We do not live in any flood or fire or natural disaster area. We do not have crime. There is no “data” to justify this increase. Why am I penalised for others by this amount?
The girl on the phone said “car accidents affect the premium” oh brother! I said oh really, how is that possible? Isn’t that what affects car premiums?
I h... Read moreave taken one car away and will be taking another two away and my home and contents. This just totally unacceptable. Plus you can never get a hold of anyone. You’re on hold for almost an hour. And they don’t reply to emails. Absolutely the biggest rip off! Look elsewhere!
Questions & Answers
do you cover air con units in any of your [policies
Does AAMI have restrictions insuring country properties ?
No
Hi, I live in my own Unit and only two units build. Aammi says it doesn't cover units. They can only offer content is this real.
Details
Category | Home and Contents Insurance |
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Other Insurance Types Offered | Business, Car, Health, Home and Contents, Income and Life |
Manual | Download manual |
Contact info for AAMI Home & Contents Insurance
Mon | 8:00 am - 7:00 pm |
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Tue | 8:00 am - 7:00 pm |
Wed | 8:00 am - 7:00 pm |
Thu | 8:00 am - 7:00 pm |
Fri | 8:00 am - 7:00 pm |
Sat | 8:00 am - 7:00 pm |
Sun | 8:00 am - 7:00 pm |
- ABN: 48005297807
Extra Information
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When you challenge these thives and fraudulent trash AAMI, sooner these fools realise "not all customers are fools like the cons who are employed to work at AAMI". THIS IS FRAUD AT ITS HIGHEST ", BY ... Read more
AAMI SCAMMING THE PUBLIC ONCE MASSIVE INSURANCE BILLS ARE PAID ", THE INSURANCE CERTIFICATE OF CURRENCY IS NOT WORTH $1.00". ... the CEO IS PAID MILLIONS OF DOLLARS, WHILE HIS CUSTOMERS ARE DEFRAUDED LEFT RIGHT AND CENTER.... DO NOT PAY ANY MONEY TO AAMI, STOP BUYING AND PRODUCTS AND INSURANCE FROM AAMI, GIO, SUNCORP, TERRIE SHEIRE, INSURANCE AS THESE POLICIES ARE FLAWED UNJUST AND CURRUPT ABUSING OF TRUST IN AN INSURANCE COMPANY.