Disaster unprofessional stuff hopeless company to deal with!!!
3 months after we lodge the claim still going they treat us like we are criminals they asked us to provide some documents which we did provide in record time and there no problem at the time with the documents and 2 weeks after that they said they can't accept those documents for X reasons.
Took 12 months to approve my claim and with a fight
I had a leaking water pipe in the wall of the kitchen and when it was discovered the assessor determined that one cupboard needed to be replaced and a mold treatment done. Ok no worries. That happened but we could still smell mold, so I contacted AAMI and the assessor came back and determined that we just needed another mold treatment in the kitchen. I explained that the smell was still very strong and there was clearly still mold there.
AAMI sat on it for ages, and I had to follow them up, on one particular call the female claims consultant ...was really rude and condescending and I was so upset by the way she spoke to me. She essentially insinuated that I was trying it on and spoke to me like a child. They agreed to send the mold treatment company out again, who he himself lifted some boards and looked himself and the whole kitchen was riddled with mold! He obviously went straight back to them with his photos because the next week I was having the claim approved for a new kitchen. When the old kitchen cabinetry was removed there was black mold everywhere! So no AAMI, I wasn't trying to make a false claim. In my opinion you need to use better skilled assessors because clearly it was his advice that was so totally incorrect, and you need to be more polite and respectful to your clients who pay you for a service.
Disappointed- terrible experience with Aami. Beware of this insurance company.
We had a water damage at our house in February 2019.
It has been 7 months now and they still haven’t started fixing the house
They took 6 months to do the remediation process which could have been done within 6 weeks.
When I asked the reason for delays.
They started to bullying us blaming that all delays happening due to us entering the property occasionally. That was totally rubbish.
Every question I was asking, their answer was against me.
They treated me as if I am a criminal
They been bullying us a lot asking us irrelevant questions.
This is the first time in my entire life when I felt hopeless and fully stressed.
Is that what we pay them for ...
Always re-quote every year
Our renewal for home and contents insurance was $1800 this year so I thought I would go online and get some new quotes.
I also went back into the AAMI website to requote with our exact same details only to find the quote was $400 less!
I gave them a call to question this and they said they can start a new policy for me with the new quote. So moral of the story is to not only shop around with other insurers each year but also to shop around with your existing insurer.
Very poor, Deteriorating services of AAMI
I have been with AAMI for for ten years continuously and missed my annual payment in July 2019. They were in rush to cancel my existing policy and trying to sell a policy as a new customer with an additional $200 added to the premium. It was a real disappointing situation considering the fact that I had just one claim for all these 10 years. Feeling ripped off by AAMI.
Prior to that I had a vehicle claim (not my fault) which I removed from AAMI due to very bad handling (did not response) so I had to talk to the other person's insurer myself and arranged to fix my vehicle. Prominent deteriorating services. Just interested in getting money. I am now going to remove all other policies I have with AAMI. I was very unlucky to be with you AAMI!
home and contents claim
Multiple policies with AAMI for over 20 years no claims made.My claims manager based in NSW Chris Hardy was extremely courteous,fair, responsive,prompt,intelligent,proactive,warm,delightful,down to earth,empathetic,understanding and a refreshing pleasure to deal with at all times, in our interactions of progress on my claim. A great asset to his new role within AAMI. Appreciate all your work. Mrs.G. 22.8.19
Scam artists stay away from AAMI
I’m currently in dispute with them.
I got hit in the back while I was on a complete stop. Their client had paid his premium and on the same day of the accident he paid his excess.
Now being the scammers that they are they want to give me a second hand bumper bar that has already been smashed before.
My car is 9 yo, I got it brand new and it’s got all new original honda parts. I expect nothing less. They have taken their money and now they don’t want to pay. STAY AWAY FROM AAMI!
Good Coverage But Getting Expensive
Have been with AAMI for many years and have had a few claims. Good service each time I have claimed.
Unfortunately looking elsewhere as cost is rising way too much in comparison to competitors.
Worst ever customer service!
Loyal contents and vehicle insurance customer for years. Recently missed direct debit payment and policies were about to be cancelled. I caught and paid in time. Few weeks later made a claim on a broken mobile phone that was covered under the policy. So far its been weeks no outcome, they told me today I have to do a recorded interview and my claim is under review as it is 'suspicious' as it is a 'new' policy. Tried to explain it is not a new policy but no, was told that 'thats the process... I only do my part...' . Made a time for interview o...nly to be told, 'no, you're not allowed to be driving at the time' (um, I thought I was an adult and could legally multitask, but apparently no) I'm happy to answer any questions, and accept if they reject the claim, but jerking loyal customers around and treating them like fraudsters is a great way to lose business. I want out and fast. Unprofessional and inefficient service ... Run away I say!
No complaints from me
Back in 2007 there was a fire in the kitchen of my rental house. You don't know how good your insurance company is until you make a claim. I could not fault AAMI, they went above & beyond my expectations. For me it was a fast, smooth, hassle free experience. Not only did they repair the kitchen, they also replaced the carpets & curtains in half the house due to smoke damage. Their premium is about $300 more per year than other insurers though. Ya get what ya pay for, I guess... & hope.
Could be easier
Revised the original review as AAMI finally finalized the claim with a reasonable resolution. The process could have been a bit easier but overall, appreciate their assistance in finalizing the claim.
No Stars For This Company
This company is appauling! Daylight robbery. I have held insurance with these guys for around 4-5 years and not a single claim and yet every year my insurance policy goes up and up and up. This year the increase is A THIRD again on the total premium. Disgusting considering I am a no claim client!!!!
BEWARE! I have been with AAMI for car & home insurance for many years only just realised that despite insuring the same home they took it upon themselves to take off cover for ducted heating and cooling systems. When I brought this to their attention they agreed to reinstate cover for these systems but insisted on increasing premium even tho they had been on original insurance. Very underhand.
Slow Non-caring Arrogant Pathetic And More
Claim in for hail and storm damage for four months repairs needed for garage roof rang home repairs a number of times to enquire when work would be started standard reply received ‘will ring you back” never happened ‘ contacted aami head office threaten to take the matter to the australian financial complaints authority within days work was started and completed within three hours by one person. Excess had to be paid on the claim no matter if my car was exposed to the weather with other items of value and having no storage for an extended time.
House and Content Documents
Internet down for days needed documents for loan re insurance over house, apparently unable to print and fax a copy, offered to obtain via the app, need security code via email, obviously cant get when email down, no alternative provided, just as ypy appreciate the internet is down. Not quite sure how this is the customers fault nor problem and unsure why resolution via fax of the documents is apparently available, need a back up when internet is down!!! Very disappointed in putting the blame on the internet then the customer rather than problem solving.
Amazing service and went above and beyond.
We have been insured with AAMI and recently experienced a burst pipe. AAMI were really wonderful in arranging all repairs and keeping in touch and even paying out for electricity used by fans which were used to dry out the walls and carpets etc. All repairs have been carried out now and we would highly recommend AAMI, following our experience.
Absolutely pathetic and slow
My home was damaged by hail storm and the ceiling collapsed as a result. 4 months later my ceiling, carpets, etc still have not been repaired or restored. AAMI outsources to home repairs who are the most pathetic group. Whenever you call them they say things take time - yeah 4 months and we are still living in a rubble - seriously I will never insure with AAMI home and contents again. In fact I will be lodging a complaint with Financial Services Ombudsman. This insurer should be closed down permanently.
Happy a Very Quick settlement
Made a claim on line , sent required information as requested, police report etc , received call to clarify couple of things in online claim , informed claim accepted , all done (2 days) well done .
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Questions & Answers
am i covered for smoke alarm [ battery operated ] and fusion for bore pump and motor policy # hpao79265370 thanks
My son threw a toy accidentally cracking the tv screen.. am I insured for this accidental damage ?
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