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Terrible service, the worst insurance company I have dealt with.
We have been insured with AAMI for just over two years, we currently have a claim underway for flood damage which was lodged in February 2022. We have had little to no contact from AAMI or our claims manager [Name Removed] regarding our claim despite hours on hold and upwards of 9 emails sent. We had sent them a quote for repairs, no reply and two weeks later an assessor turned up. 8 emails later asking for ANY information and still nothing back. Today I was on hold for 3 hours only to be hung up on, all we need is information as to what is happening but apparently that's too hard for the AAMI team. DO NOT USE THEM.
For the most part AAMI have been good in terms of customer service and claims
However, a major source of frustration is getting disconnected by their phone system, after waiting in line for over 20mins to talk about the leaks in my apartment from recent rain.
The Customer Service Rep and I were talking, then I was put on hold, and then disconnected. I'm sure it was accidental, but the call was 46mins in total by the time they cut me off - and it's not my mobile, as it doesn't happen when talking with friends, etc. So, it's very annoying ha...ving to get back in the queue again. Now I'm waiting another 20mins. Why can't their Staff call me back? They have my mobile. There should be a break between their incoming calls, so they can ring their customers back if the call is disconnected. I am logged on the website, but there is no recent update, so I had to ring. Very annoying. Another source of frustration was when they declined to cover my garage door remote which was damaged during a break in. They said it was Strata, but Strata said that it should be covered by AAMI. So, I was left with a whopping $1000 bill. The remote was not there when the building was built..and none of the other garages in the building have it, so it was clearly home and contents. Just that AAMI did not want to pay.
terrible, worse insurer I have been with. do not recommend
after the storm, we had a leaking roof, a leaking balcony, and a tree fell on our fence.
It takes waiting 2-3 hours each time to call, and the client manager never ever get back to you. So the only way is to wait 2-3 hours. had to call about 10 times. Then after 2 months, AAMI decided to reject all the claim for 'lack of maintenance'. Not sure how the tree falling on the fence is a lack of maintenance.
also it was impossible to go on the roof to clean with 2 months of heavy rain. Easy to get through when setting up, but impossible to reach when making claims. So Unlucky we are with AAMI
The worst insurance I have ever had
I have been with AAMI for 2 years.
This year, Queensland had a storm and flood. I was patient enough to wait for 2 months to let them get the bloody building estimator to process the claim.
However, the building estimator produced a wrong report and I requested a rectification. No one cared about my concern until I made a complaint to the Ombudsman.
The building company they used were the worst of all, Ambrose building. They damaged your home to a further degree. The employees were dishonest and nasty, always lie about things.
Half fence fix
Car knocked over fence. AAMI only repaired half stating other half was already knocked over (it was not). Hours arguing to no avail. Just finding ways not to pay. Avoid using.
48% increase on previous year
Our H&C insurance increased by 48% year on year despite no claims being made. This is on top of the fact we have numerous policies with AAMI (4) . When I requested a review I was advised that a $25 reduction could be made but the reason for my increase was due to having received discounted deals previously. Good way to lose business
Poor follow up on claims
Policy is easy to set up. Putting a claim in is easy but getting action done or even basic responses is hard.
Claims for strata policies cannot be tracked online and claim manager does not answer the phone.
Put a claim in 3 weeks ago due to rain water coming into the house. Felt reasonably comfortable a Make Safe would be done. As a landlord, I had no idea it was not done- only found out a week and a half later when I thought it was odd I had not received a call/ email. Couldn't reach AAMI's claim manager over the phone so found out the Make S...
Extra $500 payment
Was late to pay my insurance. Now are trying to charge me $500 extra. They also bump your payments up every year, so beware and have to check.
The customer service didn't even try to help and said they can't do anything.
They blamed the oil/fuel prices on $500 price rise nothing to do with insurance.
..hot on the heels of an increase in my car insurance, comes my home insurance renewal. Premium increase 38.9% (that's their words). Thought I would do the right thing and call to discuss. They tell me that I had a flooding incident 2 weeks previous from a creek that is > 5 kms away!!! You think I would know about something like that. My wife has lived in the same street for 60 years and never seen a flood!
The phone called dropped the premium to +20%. Just makes you wonder. AAMI unlucky and never again.
This shameless money grab has lost them 2 car, 1 house and 2 ctp policies not mention everyone that I am telling
Shoddy / non existent Service
Made a claim on 05 Mar 22, for storm damage, online. Easy process with aami immediately taking my excess. That's the last I have heard. Claims manager has never contacted me, despite messaging through their portal. This company is a joke, avoid. One star rating because it doesn't let you give a minus rating.
Avoid AAMI as an Insurance Option
AAMI didn’t care where the water came from that flooded our house. They just made sure they didn’t have to pay out our claim. The fine print will get you.
Absolute disgrace and dodgy
We have been with AAMI for years.
The earthquake caused paint to crack, floors to split and brand new plaster to crack.
AAMI did everything to avoid paying despite it being a new kitchen, clear photos showing no damage before, and less than three months old plaster.
I should mention they took months to get here.
We will be moving all our policies elsewhere as they are dishonest.
In speaking to neighbours with similar damage their insurance companies fixed and compensated.
Service was good.. But renewals are punishing
Have been with AAMI for over 10 years and multiple policies.. like all insurance policies, have had steady rises in renewals. I had made a claim in the last 12 months due to heavy rain that exposed work by a dodgy tradesman who damaged our roof. Anyway, the service delivery for repairs was timely and well done. The first time I made a claim in 10 years. Then my renewal came through and increased by 50%. Have to look around now and compare.. Has anyone else also suffered massive hikes in home and contents insurance recently ?
AAMI Home insurance
We had a storm that created a big damage to our property. Once I’ve rang aami they said someone from home repair will ring me shortly. They rang 2 days later just to orgenise an assessment which the earliest was 6 weeks later! After the assessor came finally and wrote his report I haven’t heard back from AAMI again. I had to ring them 7! Times, left messages, wrote emails but nothing. Almost 3 month later I still didn’t get any reply from them for when it will be fixed/paid off! Once this is finished I will never deal with them again!
Terrible service - online crashes, long wait times, wrong information
Tried to make claim on house issue over two weeks. On hold each day for more than an hour before i gave up each time. Tried to lodge online claim instead many times but each time website crashed - on two different browsers ('system error'). Website interface badly set up to not be relevant to all claims (but don't tell you that in the text). Tried the chat service and actually got through - then given information about excess and coverage, etc as per agreement. A few days later, finally got a real person only to be told chat information was wro...ng - the excess was well above what was outlined and aami wouldn't cover any of the claim after new information given. It took two weeks of frustration and appalling customer service to be told they gave wrong information, wouldn't help me at all (as I listened to how easy it was to claim online and how lucky I was to be with aami).
Questions & Answers
There is quite evidence that there is a lot of Home Insurance Policy Holders whom are very very unhappy with you AAMI, when is it you are going to hold up your hands and say your guilty and say sorry, You should go back to unhappy claimants even if you have settled with them through a Tribunal or not and give them another 50 per cent. You should also take out the unfair things out of your policy like ''We will repair the damage of your property 100% without giving you a Cash Settlement, with-in 14 days with No Excuses''. and charge a Fair Price on your policies because I have found a much cheaper good policy by a thousand dollars.
I need to repair the rising damp damage to the outside bricks of my house. Would this be covered by house insurance?
I'm not sure why i have this question, i don't work for AAMI, I am now a ex customer.
Would never recommend AAMI insurance to anyone.
Get an answer from our members and AAMI representatives
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