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Two and a half months later and still waiting!
We have been with AAMI for three years now and haven't made a claim. Then in January 2020, our house was hit with hail and the damage was extensive. AAMI sent someone to make our place safe. After that, we haven't heard from them. I have been in contact with them on three occasions, one time braving a 3-hour phone wait. Two and a half months after our claim was lodged, and we still haven't received a decision regarding their assessment. Not good enough, we need a report and to get on with repairs. We have broken windows, a ceiling that nearly caved in on us and disconnected lighting. AAMI need to pick up their game. I will be looking at other providers when our policy bill is due.
We have been AAMI customers for over 10 years with a home and contents.
If you google "aami covid19" they advertise "supporting customers through COVID19" but i called them last night and discussed what they offered it was very little.
I think big advertisement is deceptive and misleading.
- Verified customer
Flabbergasted and exhausted
Had a sewerage leak on 2nd January 2020, have had nothing but problems with miscommunication and staff getting things wrong all the way through the process, but it doesn't end there once they admit there has been error upon error they still make more errors, this is still on going. Even with my own evidence in the event of more errors being made they just dismiss it like its nothing. Also to be told by [name removed] (claims manager) he has other customers he has to deal with this implies to me that I am just not that important after all the errors that have been made. Fix this now please absolutely shocking! Ps there is a lot more complaints on this claim not just what I have written that need attending to.
Stellar performance after fire
We have been AAMI Insurance customers for 15+ years with only a small previous claim. Imagine my surprise, after reading so many negative reviews, when we had a fire on our property and our claims rep Melissa, handled everything quickly, professionally and empathetically. What a class act! I would recommend AAMI to anyone who would listen!
Cancelled home insurance. They took 2 payments at $660 . Abused hell out of them . Refunded 200 . Called back up into them again . Safe behind there desks telling us to bad . Argued pound of 200 refund . Saying 4 days cover is $130 . And the other payment is too bad also. Mutts clear and simple . Avoid
AAMI is amazing. I feel I am wise to choose AAMI.
to know an insurance company, it's not looking at it policy price, but to looking at how it handling the claims.
My claim process is easy, AAMI responds very quickly and assign a case manager who I can communicate with all the time. Which I think it's great and convenient.
I feel I am well cared for by the company and case manager Anastasia. She has guided me step by step in the whole process. I feel I am wise and lucky to choose AAMI.
AAMI has been my insurer for home and car for more than a decade. I will definitely choose AAMI for the future.
Unlucky You're with AAMI
Terrible insurer, when you need them most they just let you down. Had a burglary, came home to my front having been kicked in. Took an hour on the phone just to get through to AAMI. They promised my door would be secured as an emergency that night. Didn't happen, stayed up all night with a busted door waiting for the AAMI repairer. Called AAMI after 3 hours, not contactable, called the emergency repairer line, went through to a full mailbox! After spending a total of 4 hours calling and waiting on the phone in the 24 hours immediately after the...break in I finally got the door boarded up. After another hour waiting on the phone, I decided it wasn't worth progressing as AAMI just didnt care, (other than efficiently taking the excess immediately the claim was placed, which took two weeks to get the excess returned). I will take the loss and have paid to fix up things myself. My only claim ever and congrats to AAMI for such a shoddy service, worthy I think of review by the Financial Ombudsman. Seems a great way for them to save money and abdicate responsibility, could be a new business model. Now looking for a new, dependable insurer for home and car. Guess it was unlucky I was with AAMI.
Scam!!! Worst Company I Have Dealt With...ever!!!!
I have house & contents insurance, provided all paperwork & receipts for a serious plumbing problem. They made it impossible to get back any money, just to help cover abit of the cost. The whole reason you have insurance!!!!
One man even had the audacity to tell me I hadn't been with them long enough, when I have never had a claim before. Infuriating!
Worst insurance company ever!!!!!!
Sent our dodgy plumber trying to get extra jobs. Trying to make us fix things that weren't broken before they would repair issue. 2 claims have been seriously hard work and now cancelled the policy. Never again!!!
Still waiting for the list of works to be finalised 4 months after the claim I’ve been on the phone after holding and not getting hold of my case manager so many times I’ve lost count.
Next stop is the ombudsman to get some closure. Over it
On hold for over an hour and then hung up on!
Ive tried to call AAMI about 10 times each time Im on hold for over an hour! I get messages that they have tried to call but I cant seem to get through when I call back! Have emailed and no response! Just quite disappointed really. Pls respond. Its been months now of this phone tag.
AAMI CLAIMS DEPARTMENT
5 years with AAMI. Claim lodged for boundary wall. No response from AAMI. Follow-up, on hold for 48 mins and told claim closed. Claim reopened, quotes submitted. Status require quotes.
Unresponsive, apathetic and impossible to reach
I am so incredibly disappointed with Aami. Our place was flooded and there is no communication. I’ve called them at least 12 times nobody from the claims dept Answers. I did receive a message saying that they have tried to call me and I should call back however nobody responds when I call back. There is Only very vague communication. I’ve sent them emails begging for direction and a response to our claim but you just wait on hold with nobody responding to calls or emails. I appreciate that there have been many claims at this time in Australia however this is totally unacceptable!! I have numerous policies with aami for way over a decade and at times like this a company is tested. Aami has failed the test miserably
Been 17 days since flood claimed lodged, no progress with 3rd party restoration company Callais Group
lodged a flood claim 17 days ago, no progress whatsoever, they use a third party restoration company called Callais Group, this company basically lies to you with an expected date, then doesn't turn up or give you follow up phone calls.
1st lie: Callais Group lied about contacting me
2nd lie: Callais Group lied about contacting my husband ( which was in fact my husband called up to follow up with them, Callais Group used this phone record said they've been "in touch" with my husband)
3rd lie: Callais Group promised come out (i had to call aami ...
Wait times over 1hr and still have not gotten thought
I would like to cancel a claim and have tried 5 times and waited on hold for over 1hr on 3 of those 5 occasions but I cannot get through
My brother put a claim for first time with AAMI for first time. Due to his disability I help him, his roof collapsed as water got in from broken tiles. When I rang the consultant wanted me to pay access before builder even looked at job. They said builder will call in 24 hours to make it safe. Day 4 noone called. Water leaking in brothers. Lounge room. So since their builder didn't contact me. I got my own builder to make it safe for my brother. Now AAMI are giving me a hard time to process my claim cause I picked my own builder. Disgraceful service. Still waiting for their reply to get approval for roof to be repaired.
Premium goes up service goes down !!!!!!!!!!!
I have just renewed my policy to my regret. I need to speak to an actual person and I have been put on hold for one hour. My premium has gone up and up and the service has gone down .I am not a happy client....
Screwed for being a Loyal Customer
I have 4 houses (with landlord policy) and 3 cars insured with AAMI.
I have been with them for over 25 years.
I only had 1 claim back in early 2000 (no issue).
Last year (October 2019), the tenants damaged the property costing me over $8k in damages.
AAMI assessor came and only covered me for $2,350. Minus my excess -$1,500 = $850
AAMI is only going to pay me = $850.
On the final day of the claim to be settled (Feb 2020) , I get a call from the Claims department saying that I have to pay equivalent 4week rent (when claiming for malicious dam...
AAMI were fantastic when making a claim on our contents policy after the recent bushfires.
They were quick to assess, approve and pay all in 1 to 2 weeks once the claim was submitted.
Avoidance of Payment
I have 3 home building insurance policies and car insurance policy with landlord policies attached to 2 of them yet they are avoiding honouring my insurance as torn carpet is not impact apparently it must be magic then..
Questions & Answers
The building policy is replacement value
Can I request a cash payment in the event of a total loss policy is
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