Screwed for being a Loyal Customer
I have 4 houses (with landlord policy) and 3 cars insured with AAMI.
I have been with them for over 25 years.
I only had 1 claim back in early 2000 (no issue).
Last year (October 2019), the tenants damaged the property costing me over $8k in damages.
AAMI assessor came and only covered me for $2,350. Minus my excess -$1,500 = $850
AAMI is only going to pay me = $850.
On the final day of the claim to be settled (Feb 2020) , I get a call from the Claims department saying that I have to pay equivalent 4week rent (when claiming for malicious dam...
AAMI were fantastic when making a claim on our contents policy after the recent bushfires.
They were quick to assess, approve and pay all in 1 to 2 weeks once the claim was submitted.
Avoidance of Payment
I have 3 home building insurance policies and car insurance policy with landlord policies attached to 2 of them yet they are avoiding honouring my insurance as torn carpet is not impact apparently it must be magic then..
Fraud at its very best
Unlucky due to a disputed claim over 3 months to have our home roof totally repaired instead of half of it.
The end outcome over 3 months of this disputed claim eventually came to an agreed settlement with acknowledgement they were at fault for not evaluating our claim correctly in the first place.
So unlucky to be with AAMI !!!!!
Terrible: won’t support customers
Currently in dispute with AAMI
Skylights were “repaired” by replacing them with polycarbonate/ alsinite sheets. This is not fit for purpose.
AAMI “lost” the records during a transfer/ update of computer claims system. This resulted in “skylights” failing in hail storm. AAMI won’t honour “lifetime repair warranty” as a result.
Sent an engineer to assess. He damaged valuable fully mature ponytail palms with a cherry picker. We have photographic evidence date and time stamped showing evidence of damaged palms with cherry picker up. AAMI have chos...
Caused damage during claim process and won’t fix it
I have been with AAMI for 15 years. This was my first ‘my fault’ claim...not a very pleasant one....
I had a leak in the waste pipe in my bathroom I called AAMI to see if I was covered, which was confirmed (as long it wasn’t happening for a ‘long’ time. I wasn’t sure I should claim as my excess was $1500, the consultant on the phone suggested that I start the process and if it’s cheap to fix myself then I could chose to once I was aware of the costs.
The resto guy and the plumber came out the next day (about 4 pm). Apparently the plumber wasn...
High Cost of Monthly Premiums
As I do each year I tested the water for home and contents insurance. I am currently insured with RACV. AAMI were much cheaper on an annual basis but as I pay by the month I was surprised to see that the difference in monthly premium was a mere 5 cents. This was because RACV charged an effective interest rate of 4.5% to pay by the month while AAMI was charging 16.6%. As a consequence I stayed with RACV. AAMI wanted an extra 2 months worth of premiums to pay by the month. I do not know how they can justify that
I claim the rangehood and cooktop renew from AAMI. They requested technician attend my house to measure the rangehood space twice! When they come to install the items, only one person came, and told me they are not fitted. They cannot do anything. And AAMI's case manager hung up my phone. AAMI is very very unefficient. I already wait two months for this.
No words to describe how bad AAMI are
AAMI repairers caused more damage than they fixed. Each time tradies were sent back to fix the problem they left a trail of destruction damaging things that weren't part of my claim. My home has been left in a mess for over 4 years and it is now falling apart due to AAMI ignoring the extent of the damage on my initial claim. They also blamed me for a break-in that occurred and left me with a door held together with tape and bits of wood for two months and 3 days, whilst the perpetrator stalked me around the clock. Then they slandered me to ever...y tradesman they sent out and the tradies then caused more damage to my home. Then they undercut me on a lot of the items that were stollen so that i couldn't replace most of the stuff. I could go on and on about the abuse this company have subjected me to, but I will save it for the media and change.org as this company have traumatised me and wrecked my life. They should be shut down.
Tried to charge for insurance after paying already
Tried to charge for insurance after paying already. This isnt the first time these thieves have tried this on. Beware. You would think this 2 bit company could tell when people have paid. Take your money, leach some more.
December 1st 2019 Update: Paid for insurance online. They want a double payment. Thieves
Paid for insurance online. They want a double payment. Said they didn't receive. Received an email. I said i need a phone call due to fraud emails. They said bad luck. So they have a stolen $ 1000 for no product. Sham
Time to LEAVE!!!! after being a loyal customer for many many years!!!!
Been with aami for my various properties insurance, they used to be GOOD! now not so much. Have had a $2000 necklace insured with them for 7+ years now, sadly this has been misplaced, i gave them all images of it, but had no receipt as its 10 years old now, they basically were willing to pay for not even half of what its valued, but they were happy to take the extra premium off me to cover for this....Shop else where, im seeing a lot of other bad reviews now for AAMI maybe its changed of ownership, back in the day they were non greedy, cheapest and best around now not so much....now time for me to move my insurance elsewhere and never return!!
AAMI wasting your money paying this insurer
Damage to bedroom after water came through roof after broken tiles. Paid excess as mould was discovered and high mositure in walls. Trades people came multiple times, removed parts of wall, carpet and skirting.
After many appointments and negotiations in getting their contractors to actually work, we arranged for three days for work to begin. No scope of work sent.
On the day of starting work the workmen arrived three hours late after calling twice. Then stayed as then had no equipment or resources even through they had taken away in previous...
Extremely unfair, negligent an irresponsible insurer
13 Month since accident and they choose to settle with a 1/3 of actual provided as a fair settlement by Lawyer. Yet AAMI won't provide dignity. Quick to advertise, promote irresponsible in a fair settlement.
One claim in two decades and it was rejected.
Very disappointed. We have been insured with AAMI House and Contents for many many years. First claim ever and it was rejected. No attempt to keep our business, so I'm assuming this is their business model, take your money for years then when someone claims, reject it and send them elsewhere whilst keeping the thousands of dollars paid in premiums. Claim was for carpet damage.
Disaster unprofessional stuff hopeless company to deal with!!!
3 months after we lodge the claim still going they treat us like we are criminals they asked us to provide some documents which we did provide in record time and there no problem at the time with the documents and 2 weeks after that they said they can't accept those documents for X reasons.
Took 12 months to approve my claim and with a fight
I had a leaking water pipe in the wall of the kitchen and when it was discovered the assessor determined that one cupboard needed to be replaced and a mold treatment done. Ok no worries. That happened but we could still smell mold, so I contacted AAMI and the assessor came back and determined that we just needed another mold treatment in the kitchen. I explained that the smell was still very strong and there was clearly still mold there.
AAMI sat on it for ages, and I had to follow them up, on one particular call the female claims consultant ...was really rude and condescending and I was so upset by the way she spoke to me. She essentially insinuated that I was trying it on and spoke to me like a child. They agreed to send the mold treatment company out again, who he himself lifted some boards and looked himself and the whole kitchen was riddled with mold! He obviously went straight back to them with his photos because the next week I was having the claim approved for a new kitchen. When the old kitchen cabinetry was removed there was black mold everywhere! So no AAMI, I wasn't trying to make a false claim. In my opinion you need to use better skilled assessors because clearly it was his advice that was so totally incorrect, and you need to be more polite and respectful to your clients who pay you for a service.
Disappointed- terrible experience with Aami. Beware of this insurance company.
We had a water damage at our house in February 2019.
It has been 7 months now and they still haven’t started fixing the house
They took 6 months to do the remediation process which could have been done within 6 weeks.
When I asked the reason for delays.
They started to bullying us blaming that all delays happening due to us entering the property occasionally. That was totally rubbish.
Every question I was asking, their answer was against me.
They treated me as if I am a criminal
They been bullying us a lot asking us irrelevant questions.
This is the first time in my entire life when I felt hopeless and fully stressed.
Is that what we pay them for ...
Always re-quote every year
Our renewal for home and contents insurance was $1800 this year so I thought I would go online and get some new quotes.
I also went back into the AAMI website to requote with our exact same details only to find the quote was $400 less!
I gave them a call to question this and they said they can start a new policy for me with the new quote. So moral of the story is to not only shop around with other insurers each year but also to shop around with your existing insurer.
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Questions & Answers
am i covered for smoke alarm [ battery operated ] and fusion for bore pump and motor policy # hpao79265370 thanks
My son threw a toy accidentally cracking the tv screen.. am I insured for this accidental damage ?
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