Great mower but it didn't go the distance – I had a BR 34LI for just about 15mths. I like that its light and fast to move. It wasn't so great when I let the grass get long, or if it was wet. At the 11 month mark, it started to cut out. I took it back to Bunnings and waited 2 weeks to be told nothing was wrong. It was fine for another 1 month and then again started to cut out, and refuse to restart for long periods. I thought it was overheating but discovered that it would restart only when I applied downwards pressure on the battery. Eventually, even that stopped working. Light and easy to use. Service department wasn't very thorough in my opinion
Downward pressure on the battery would suggest there is a continuity problem between the terminal and the plates of the battery. I would suggest tying another battery to see if that works..
I agree about Bunnings customer service - my Masport mower broke down after about 3 uses - took two weeks to repair and broke down again after one use - Bunnings wanted to repair again - I wanted my money back - they blamed me for using the wrong petrol (which I hadn't), putting in too much oil (oil was put in by the repairer), failing to change the spark plug (which didn't need changing) - I told them to get the manager after which I got my money back - I won't be shopping there again either
Don't agree about Bunnings. I had problems with Pope Premium hose (expensive) and Bunnings bent over backward to fix the issue. Great customer service.
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Bunnings are the worst company in the world when it comes to customer service, I will never shop there again...