Bad – I have contacted Breville. They asked me to make sure I use espresso blend ground for espresso machines. I have tried one from the supermarket pre-ground and still no difference. My last resort is to go to a coffee place and have fresh beans ground. If this doesn't work I'll be sending it back. I use to have a stove top..only cost me $80 and it made a perfect cup of coffee without all this fussing around to try and get it right, but had to get rid of it because it kept rusting inside. I am so disppointed I have spent $350 on a machine only to get a watery cup of coffee. I really can't think of a pro for this machine except maybe the fact that you can keep your cups warm on top and the storage tray inside the machine I cannot, no matter how many different ways I have tried to produce a good cup of coffee, get a decent full flavour. It seems too watery.