Broke down after two years - Poor Service originally but right area provided excellent goodwill – The actual product was perfect for what I needed, single guy washing once a week to once a fortnight. Although long cycle times I was happy with the results. The issue I have is after two years, 1 month and 28 days the machine has unfortunately broken down (Is there some sort of propgramming in it :)). On ringing the service centre was told, bad luck, out of Warranty and the call-out fee is $95 plus $35 for every 15mins ($140 per hour!) plus parts. Is this going to cost me $300, if so, I'd prefer to throw it out, given the experience with service.

Now I realise it is out of warranty but I would've thought that Electrolux would've stood by their product and brand a little more, rather than playing the hard line. I would be happy to contibute towards repair and did expect (hope) Electrolux would've taken in to consideration the minimal time it had been out of warranty, but no.

Speaking to Harvey Norman where I purchased it, they have been more helpful than Electrolux, they trouble shooted with me over the phone to ensure I had done all the checks and it wasn't something simple, Electrolux, no we'll get a service technician out at cost...

If you are intent on buying one I would recommend you to seriously think about purchasing the extended warrantry, but would recommend consider another brand and product.

*****Update - Marina from Electrolux has just contacted and offered the service in gesture of goodwill. She was very helpful. So obviously need to get in touch with the right area should you be close to your warranty expiry. Appreciated the prompt response from Marina, which I guess is what I sort of expected from the service centre. Thanks and has changed my opinion. Worked well for what I needed Long cycle times - broke down after two years, 1 month and 28 days - out of warranty and Elecrolux wouldn't budge on charges. They don't stand behind their brand/product.