Bad – CRAP!! wouldn't purchase anything with the Electrolux Emblem ever again and will let as many people as possible know their attitude to their customers after the initial sale has occured At first was a fantastic machine easy to load,could shorten wash time great till.................. Once the 2Yr warranty expired had nothing but problems.The machine would stick at the rinse part of each programme then reset itself leaving the clothes still soaking and the cycle unfinshed.
We contacted Electrolux's call centre and after being rudely told that the machine was out of warranty and we would have to pay for all repairs a technician came out and replaced all circuit boards.He told us this would solve the problem and went away,we turned the machine on and waited for the first wash to finish......it didn't the cycle stopped and exactly the same place.
We once again contacted the very un-helpful call centre and the technician was re-booked,he would take another week to turn up.He arrived replaced the same circuit boards and told us if this didn't cure the problem he was out of ideas!!!!!!
Well it didn't a 1400 dollar washing machine which lasted just over two years is a terrible product in our eyes.We will never buy an Electrolux appliance again and suggest anyone thinks long and hard about buying one too,also we think perhaps Electrolux should get their call centre staff to be a little more sympathetic to customers needs considering the prices of their products.We have now purchased an LG washing machine with a ten year motor warranty.
Hi, Marina from Electrolux here. We were sorry to hear you have experienced problems with your Electrolux appliance and would like the opportunity to discuss this further with you.
Can you please email me your contact details at customercare@electrolux.com.au attention Marina.
Thanks
Marina
I am experiencing the same problem and have sent an email to Marina from electrolux...Did Marina resolve this problem for you. It seems to be a common fault and a recall notcie should be issued on the electrolux website or something...
They just want to send you to a repair person that they approve of. I have had my machine at a place for months. Its is something to do with the circuit board. They replaced it but it did not help. They are still trying to figure it out because I have paid them and they don't want to give me my money back is my guess. In all honesty I would sell it for parts and get another machine. You are looking at a $400 bill for something that may not even work. The only benefit I have is, the repair place loaned me a machine that they will not be getting bad until the either give my money and machine back or fix it. It still should work on a couple of the other setting like delicate so try them just so you can wash your cloths. Trust me mate don't even bother trying to fix it.
In response to your question yes Marina did contact me, however once she realised that my review had been posted in 2010 she informed me there was nothing she could do, she offered me her apologys but that doesn't reimburse my 1400 dollars!! Mate if I were you bin it and do what I have been doing for two years give Electrolux the biggest bad name you can to everyone you meet,I even inform strangers in electrical shops and warn them not to purchase Electrolux items and once they hear my story most of them agree that they are out of order.Electrolux is a massive company whose attitude towards their customers is diabolical,they don't care,they have no real customer support, however they get away with it.If they cared this product should have been recalled ages ago and customers reimbursed but we all know that would never happen!!!
I am real sorry that others are having to put up with this terrible Electrolux product however, maybe if enough people speak up about Electrolux products and customer support perhaps just perhaps they may listen and start realising that to have a good name you need to look after their customers each and everyone
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I have the same problem as pwastie. I have not had anyone look at it and by reading this I might not even bother.