Browntown
Browntown
 

One of my top 5 WORST PURCHASES EVER!!! No wait, possibly top TWO – NOISIEST machine i've ever heard!!! Warranty service is terrible. Electrolux put everything back on the purchaser, whereby you apparently should know the problem before their service tech comes out. Instead of diagnosing the problem first, they scare you into the fact you'll pay for service when they find nothing wrong with it, rather than trying to understand the problem.

The machine is on a solid concrete plinth on the bottom floor of our house. We can easily hear it upstairs. I had a top loader in exact same spot, & couldn't hear it if i tried. (explained this to Electrolux, but "I can't answer that, it could be a number of factors..."), I personally think two washing machines in the EXACT same position is a perfect comparison of how the two sound against each other myself.

Now the machine is leaving spotty, grease like, marks occasionally on our whites. Apparently this is "caused by our washing detergent"??? The exact same detergent used each & every time. The same we've used for YEARS & never had a problem before. Also told it "could be the wash cycle we are using"??? Once again, the exact same cycle we use each & every time!!! These unhelpful answers are the norm for their warranty service techs, & are an example of them NEVER taking ownership of a poor product.

I strongly will discourage anyone I know from buying anything Electrolux in the future. Their products match their service. AWFUL.

Bad warranty service, NOISY, vibrates like a cheap motel bed, now leaving spotty stains on whites.

Electrolux
Electrolux    

Hi Browntown Maria M from Electrolux here. We are sorry to hear you are experiencing problems with your Electrolux appliance. If you wish to discuss this further please feel free to contact Maria M at customercare@electrolux.com.au

Thanks

Maria M

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