Reliabity problems ruin the whole thing, see me previous 2 reviews – It was a great vacuum cleaner. The powerhead and powerful suction got my carpet so clean, however reliability was the downfall with this appiance. Looking at the reviews on here for Electrolux products, all their products seem very unreliable! Powerful suction with auto power control. It got even the most ingrained dirt and dust out. The synthetic bags lasted a long time before they needed replacing. The 3 in 1 tool was handy, it also came with a hard floor tool which was great for wood floors. Notice how I'm writing all of this in past tense? Well... Reliability let the whole appliance down. For third and last time it has broken down. The powerhead has stopped working, and only works when you press the powerhead release button! The first time it broke the motor would randomly cut out, the same with the powerhead. Also the 3 in 1 tool broke. The second time the 3 in 1 tool hatch and bag compartment button broke off, and the 3 in 1 tool broke again. The tool can just not withstand heavy use when cleaning a car or vacuuming stairs. I'm taking it back and demanding my money back and then going to by a Miele. For something that cost NZ$787 it should not break down 3 times in just over a year! Consumer NZ rated Electrolux 'below average reliability' across the board for their range of appliances. They may seem well designed and functional at first, but their appliances cannot withstand day to day use. Friends of mine have had bad experiences with Electrolux products also, and the reviews on here tell me alot more people have too. AVOID AT ALL COSTS!