Electrolux UltraOne

WORST VACCUM EVER – Worst Vaccum EVER PURCHASED!!!! ANOTHER issue. Vacuum is turning on then stops after 3 seconds and flashes 2,3,4 over and over until it restarts. I've changed the filters and bag. Still not working. What's wrong now? Seriously worst vacc ever. In the 3 years we've owned it its had that many problems. Wish we had got anything else. Show details

Oh my god – This is best vacuum cleaner I ever got thanks elektrolux. I’m using at home and it takes even carpets off . I don’t understand why people don’t like it. I don’t have any problem with it and it’s not noisy at all Show details

Outstanding Vacuum -better than my old dyson – This is the best vacuum I have owned. It surpasses my old Dyson easily. It's suction is fabulous, it's not too noisy and the start button on the handle is an excellent feature. The 3 in 1 attachment on board is very convenient. I love the extra long power cord as I don't need to change power points. I would definitely recommend this machine and am a bit bewildered by any negative review.  Show details

Perfect Little Vaccum – Purchased this vaccum from JB Hifi, and it has been a dream, has very very powerful suction to the point where it nearly cant be moved off the floor! Thats impressive. Not sure why other users have rated this low, as it comes with three different feet, and an all in one tool, and for 2 years now nothing has broken or missed a beat. 5 stars from me.  Show details

Worst build quality ever – The hose have wires inside going to the handle and on to the powerhead - the break - when they are broken the vacuum wont start. The handle breaks. - I have never owned anything that is so bad. .. You cant even use an unoriginal handle because the machine wont start.  Show details

I'll never buy another Electrolux vaccum ever again – I write this to warn other consumers. We purchased this machine from Harvey Norman in Auckland and luckily we took out an extended in store warranty because in it's troubled life it has gone through a power head repair and a replacement of the complete power head and hose assembly. Small things like the plastic clip holding the handle upright… Read more

whist not in use broke earlier on as well. Now a the replacement power head has died after 3 years of occasional use and recently the dust bag cover won't open any more and is jammed closed to the extent that we have broken the 3 in 1 compartment lever off trying to get the bag compartment lid to raise.

To cap it off the power switch has failed and only puts power on for a few seconds before shutting the unit down requiring a reset by turning power off at the wall switch to repeat the process. It still does it with the hose unplugged and the Hepa filter removed indicating a more serious fault.

As it is now out of extended warranty we won't be investing any more money on this expensive piece of rubbish or any of it's successors..

No thanks – Paid quite a bit of money for a product that doesn’t live up to the sales pitch at all, it worked great the first two times but after that it lost suction and emitted an awful smell (electrical), I Could vacuum and go over with a lesser priced model of vacuum and still pick up a large amount of dirt  Show details

Disappointing costly item – We purchased our Z8871P in July 2011 because our son had been diagnosed with dust allergies. Unfortunately the power head (our reason for spending so much) started with intermittent problems about one year later. It stopped working altogether at about the two year mark. We continued to use the cleaner with the other head but the plastic handle… Read more

started cracking at the joins about 4 years in. I taped it up but eventually it just fell apart. Was online looking at replacement parts when I stumbled across this review page. Definitely won't go there now. Instead I will use our 18 year old Eureka cheap cleaner that still works. Funny how a cheap cleaner can have parts that last 3 times longer than an expensive one. I don't know what other electrolux products are like but I won't be purchasing them after this experience and I will continue to share my experience with others if the conversation comes to vacuums. Disappointing costly item!

Absolutely the worst $700 ever spent – Awful product and service help abysimal. Purchaced brand new in 2005 and within 2 months the s-bag access lever had snapped off. Ok fine, cannlive without it. Then the side hang for the vaccum head snapped. Aggrivating but not the end of the world. However the constant "random" stops, loss of suction, broken holders for the brush head, and the… Read more

2 hour cut out time it needs after vacumming one room is rediculous.

Elextrolux authorised service centre basically said suck it up, must be your fault. Local repair man said he has never seen a more pooly constructed machine. DO NOT BUY.

Died just 2 months after the 2 year warranty finished! – we have carpets in only 2 bedrooms of our home. Initially we were very impressed with how well the cleaner vacuumed especially when the motorised head was activated. We even purchased the expensive replacement filters believing that this expensive machine would be more durable than the previous Electrolux vacuum cleaner if we followed the product… Read more

insert recommendations

Alas, just 2 months after the 2 year warranty ran out the vacuum cleaner died! Close to $500 was spent on this crap!

Curiously, the first Electrolux vacuum cleaner, also with a 2 year warranty, lasted only 5 months past the warranty expiring!!

Designed to fail - what a load of rubbish – Terrific vacuum and powerhead, when they are actually working. Mine just died again (3 months out of warranty) and looking back through the maintenance history I see ... * broken handle on hose - hose replaced under warranty * broken connector in telescopic wand - wand replaced under warranty * bristles fell out of floor brush - brush replaced… Read more

under warranty

* floor brush broke at the neck - refused warranty repair (I forget the reason given, but it was crap)

* handle on hose broke again - taped it up with gaffer tape (makes it stronger - very poor design)

* won't start - power up, 2 red lights followed by auto light, then all off and it won't go.

It's out of warranty and I'm reluctant to spend any money on it because I know it will just keep breaking. Cheap plastic parts all over it that just will not last.

My mum had 2 electrolux vacuums, that lasted maybe 50 years. They were capital Q Quality. Not any more.

Poorly made – Pretty much the same experience as everyone else here. First the powered brush stopped working because a flimsy rubber belt inside snapped and now the handle snapped in my hand. I wasn't pressing hard so it is a design flaw. I used to see Electrolux as some what of a premium brand but no longer.  Show details

Frustrating!! – This vacuum is fantastic when it's working but it consistently needs to be repaired. The hose wires seem to disconnect and break costing me lots to repair. The powerhead is fantastic and sucks up everything in sight but it always breaks down and once again needs to be repaired or even worse I need to get a completely new one at an awful price of… Read more

NZ$209, just for the powerhead!!! This vacuum would be great if it didn't always break down. Apparently my powerhead needs a new motor which pretty much means I need to buy a new one, I just bought one nine months ago!!!! About four months ago I had the hose replaced due to all the wire connections, I've had that done so many times. Oh and the accessories are hopeless, they broke the first time I used them whilst trying to vacuum the car. Dum.

Awful. Constantly not working – This vacuum cleaner works great. When it is working. But the powerhead constantly stops working, and when that goes, the performance is terrible. I've had to get the powerhead fixed many times while under warranty, and now that the warranty has ended I'll need to buy a new vacuum cleaner. And it certainly won't be an Electrolux.  Show details

Don't buy another – I Concur with everything this customer has to say. My Z8871P also broke down down under warranty, replacing the hose complex was the answer to that. Now just on three years old the circuit boards have gone..$290.00 to replace. Had that home and going for five minutes only to have the cleaner stop again....back to repairer. who now tells me I… Read more

need a new motor!! I also was an avid Electrolux fan, but will not buy another one. Way to go Electrolux!!

A money pit of repairs. Will NEVER buy Electrolux again! – I also bought an Ultraone vacuum with a powerhead that cost me over $800. I have only ever owned Electrolux vacuums and have been more than satisfied with their performance. Not this one though. It broke down twice during the warranty period which caused me great concern as it was shorting out the circuit board. It then broke down again when it… Read more

was out of warranty with the same issue, this time costing me approximately $250 to once again replace the circuit board that had shorted. My vacuum broke down yet again within a month of that repair which them prompted me to write to Electrolux customer complaints (after speaking with Consumer Affairs regarding my dissatisfaction & ongoing failure with this product) to request a total refund of my machine and the repairs I had outlayed up till then citing that it was a lemon and that I had lost complete faith in the product. Needless to say this did not have the desired effect either. I was instructed that my only option at this time was to have it repaired yet again as the repairs done previously meant it had broken down during this short warranty period. Much to my frustration it broke down again. Same issue. This time my husband called and spoke with Electrolux senior management regarding the ongoing issues we were experiencing only to be told that the machine was now more than 3 years old and that they would not refund but rather offer a discount on a new machine. Thanks but no thanks! My husband proceeded to have this machine repaired yet again at a further cost of approximately $250 despite my warnings not to do so. Guess what? 6 months later and it has broken down again. I will never buy another Electrolux again.

Great vac, but accessories are total rubbish – Purchased ours 4 years ago. Initially great experience but as of last year the plastic parts on the handle and the tubing are completely gone. Very brittle, just fell apart one day in my hands and here we are.. Masking tape and all.. What, a $600 vacuum and plastic parts look like came form a dollar store. The unit itself is very good: quiet and manoeuvrable! Not sure where to from here: customer care PLEASE HELP!

Don't buy Electrolux again! – We paid nearly $700 for an Electrolux UltraOne and within a year it developed an intermittent fault with the powerhead rotary brush which the supplier then took over a month to repair. It's now out of warranty and the hose attachment to the motorised handle is coming apart which is pretty shoddy given the cleaner is not exactly a heavily used item… Read more

in our household. Apparently it cannot be repaired so will require a costly replacement, which means unbudgeted expense for us and a pile of junk going into a landfill. We reckon this is a poor advert for Electrolux especially given that the UltraOne was sold to us as being a quality item. Wish we had bought the much cheaper vacuum we originally intended to get, which wasn't an Electrolux.

Heap of rubbish – Bit late on the scene with this review. Brought an Electrolux because I thought they always stood for good quality. Did not work from day one and had to be returned to be fixed. Dealer was not all that interested. Even after being repaired things went wrong with the powerhead. I brought a refurbished powerhead as the cost of new one was… Read more

astronomical. Then both the floor brush and powerhead cracked at the join to the hose then broke altogether. Not like it was used for anything other than cleaning the house.

Will never buy Electrolux again!!

Piece of junk – I totally agree with the person who has spent heaps of cash on parts and repairs. This vac is a piece of crap, full of brittle plastic and constant issues! Every time I replace or fix something, something else breaks or fails! Even with the extended warranty purchased through Harvey Normans, ive still had to pay a fortune!!! Don't buy Electrolux!!!

Wish i had never bought it. Horrible terrible usage – useless components, difficult usage , very heavy body. Never thought my carpet is really cleaned. Terrible ergonomic hold. Cheap and useless brush. Extremely difficult usage. No hard floor nozzle is given. You have to use power brush on all surface so difficult to maneuvre. My hand's skin aways irritated. Just a good accessoire in my room. I… Read more

bought a new cleaner. So cheap and powerless brush. There is a plastic line under the nozzle that may cause to break your arm. Never suggest. Even do not touch.

Brittle – We purchased the Electrolux Ultra One a few years ago from Harvey Norman - Castle. Initially it survived us very well - great suction and much quieter than our previous Vac but it did not take long for the accessories to break. piece by piece every plastic part has broken. Contacted Electrolux, [name removed] eventually contacted me but have… Read more

playing an endless game of phone tag without there is still no solution or message of help - just call me back.

Their spare parts agent in Seven Hills Sydney has been promising me the broken handle (connects the wand with the hose) before Christmas - I called today to be told Electrolux will not be supplying him till the New Year!

Thanks for nothing Electrolux.

Have not been able to vacuum the house in weeks and have to wait till New Year - What am I suppose to do now?

Electrolux Quality Takes a hit – I have always associated Electrolux with high end quality products. Their reputation has been totally destroyed in my mind with the UltraOne vacuum. I have had mine for 3 years. It has quit 4 times, each time related to poor quality components i.e. circuit boards and wiring. Trust is lost, I will never buy the Electrolux brand again.

Picks up more dust than any other vacuum I've EVER had! – Im really confused about the other reviewers comments, cause this would have to be the best vacuum I've ever owned. My aunt has one too and she loves it. First of all it's the lightest vacuum ive had, and having a bad back this really is a huge advantage. I usually have the vacuum on suction 4 because level 5 is too powerful, it sometimes lifts my… Read more

carpets! I also love the fact that the controls are on the handle. i dont have to bend down and turn it off every time i need to move something. I have a very small laundry so i like that i can store it upright and the handle slips in to a slot behind the machine. The cord sometimes gets stuck but i pull it out slightly and it retracts easily. What vacuum don't you have to do that for!?

I use the little tool that comes with it to vacuum my cupboards, bathroom (all the hair), fly screens, blinds and even my indoor plants (on level 1).

Ive had this one for 1 1/2 years now and my aunty has had hers for over a year too.

I would definitely recommend this to anyone looking for a completely dust free home.

Crack plastic handle, power motorise head stop working & brush head fallen apart – Bought the vacuum from thegoodguys based on the electrolux salesperson recommendation and good experienced from the early years. Sadly the electrolux is not the same vacuum from the early years. They use cheap plastic that crack easily and the motor head is a joke, I don't often use the motor head but yet it stop working. Making matters worse,… Read more

the normal head is also falling apart. Looks like electrolux no longer focus on product quality

. However they position the product at a premium price.

turn on problem easily fixed – The power head stopped working some time ago but recently the machine would start up for a few seconds and then cut out. Then it wouldn't start up at all! I contacted Electrolux and they denied this was a common problem with this model and said those posting on the internet were the exceptions. They wouldn't fix our machine for free but offered a… Read more

discount on a new one. Well I didn't feel like buying a new Electrolux that's for sure! Luckily I kept googling for an answer on how to fix this machine and found one on fixya.

http://www.fixya.com/support/t6122912-electrolux_ultraone_today_when

If you have basic soldering skills, or know someone who does, this is a very easy fix. A wire had come off one of the three prongs on the end of the hose which plugs into the vacuum cleaner. Looking at the quality of the soldering I believe there is a manufacturing problem - the soldering is not of good enough quality to withstand day to day use. It comes apart too easily. It might last a couple of years but after that its a problem just waiting to happen. Once soldered back the machine works very well (except for the power head of course) but I expect one of the other wires in the hose to come off in the future. Only thing is next time I will know how to fix it.

Worst buy – We bought this vacuum on the advice of Harvey Norman instead of a Dyson. We should have bought the Dyson! The power head that sold us on this vac has broken more times than i can count. The first head was repaired and modified by me as i gave up chasing Harvey Norman and electrolux. I modified and repaired myself as parts are like hens teeth but i… Read more

gave up thinking it's bad luck and bought a new head. It lasted 2 weeks! This time the drive shaft for the pulley broke. Again i can't find spares including electrolux site so I'll be making a new drive. $700 for a vac that is not fit for purpose and i feel ripped off. Funny you need a maintenance fitter to re engineer a simple piece of kit as a belt drive.

Ticks alot of boxes – After looking around and a lot of research this vacuum seemed to tick all the boxes but despite some positives it has turned out to be a costly mistake. PROS: Quiet. Great suction. Good value compared to a Dyson. Well know brand. Features. Power Head hasn't broken yet. CONS: Cord only retracts fully sometimes. The vacuum… Read more

body doesn't have enough ground clearance to run over the cord without getting stuck and dragging on it and when you try to lift it over the cord it then drags on the back of the body.

The remote on the handle is finicky and you will either press the wrong button, turn it off by accident or have to wait for it to react and realize you've pressed it too many times.

The included combination tool is only good for odd jobs at best.

The hose requires an adapter if you want to use any tools with it and even then good luck trying to vacuum the car as the handle is too big and awkward.

The handle doesn't feel like it's in the right place (too high) and is too weak and flimsy for use with the heavy power head(put the power head on, extend the handle to its full length and lift the head off the floor by just the handle).

The hose is an odd length so that its just long enough to get twisted around and put pressure on the already flimsy handle.(needed to be slightly longer or shorter)

The top compartment is too flimsy/flexible so it takes a few goes to line it up so that it will close properly.

The hard floor tools plastic joint stretches and will come apart after a year or so of use($80 to replace or you have to buy an adapter and a generic one).

The cost of spare parts.

Poor customer service.

I bought this vacuum in 2012 for $600 and only use it maybe once a fortnight. I will also add that I have treated it carefully. My previous vacumm was a $99 Hoover and it lasted 7 years.

Oh and if the handle breaks like mine you need to replace the entire hose because of the cable for the power head at a cost of almost $250.

AVOID

Poor plastic design, and not fit for purpose – Since purchasing this, the power head, 3 in one tool, and cover have all broken. It's not engineered for appropriate domestic use. The motor seems fine it's just the plastic casing. Would recommend you reed casings and challenge the 1year warranty on the product to make sure that the company honours consumer law obligations, and don't just pump out products just designed until the end of warranty.

All up its worked well – Had this vacuum for 5 years and gets used once a week(ish). It's worked pretty well, no complaints. The turbobrush is great for picking up dog hair, we leave it on most of the time. Hair does get caught in one section of the tube (bit of a design fault) so you just need to have a look in there every so often.The 3-in-1 tool broke but that's… Read more

because I tried opening it the wrong way, but still I'm surprised it broke. The turbohead brush stopped last week but somehow it picked up a piece of glass which got wedged in there and stripped all the cogs, so can't blame the machine for that one. Looks like its pretty easily replaceable.

Not the same Electrolux my parents worshiped – This vacuum cleaner sucks. and not in a good way. I grew up with Electrolux, my parents had their vacuum for 15 years. I went to Harvey Norman specifically to get an Electrolux, and thought $710 was the price to pay for quality. It turns out that's the price to pay for suckers. In the last 4 years I have replaced many parts multiple times. The… Read more

quality of the UltraOne is let down by cheap brittle plastic. The catch that holds the dust bag cover has broken twice ($15 each), the plastic that holds the extension tube where the electrical contacts are for the power head have broken ($88 for a new tube). Two power heads have just "stopped working" ($240 each), The plastic where the handle with the switches joins the extension tube has cracked and after replacing the whole suction tube/handle (which cost $170) and now the dust cover has broken a third time and there must be a broken wire or something in the suction tube because the buttons on the handle are intermittent and hardly ever work and causing the vacuum to just turn off. This is going to cost me another $180!! AGAIN!! I can buy a whole new vacuum cleaner for that much!!

I will say the first 6 months or so were great, then it gradually fell to pieces.

I've spent $710 for the original vacuum cleaner, $768 on repairs and now need to pay another $180 ??

Harvey norman customer service is rubbish. They said the Electrlux UltraOne was the best cleaner they sell when I bought it. They laughed at me for not buying their extended warranty when it failed out of warranty just over a year later. Now Harvey Norman say Electrolux are so unreliable they don't sell them any more.

I would avoid Harvey Norman because of bad sales and support. And avoid Electrolux because the only thing premium about their products is the "look of them" and the price. The actual quality is worse than the cheaper Japanese/Taiwanese products. At least with those you get what you paid for. I could have purchased a brand new vacuum cleaner every 6 months and still been ahead.

Very disappointed.

Rubbish model and brand – Purchased an Electrolux based on past experience , they used to make good vacuum cleaners. This model was expensive, but is very poorly constructed. Issues include cord return does work, hose will fall off handle, handle has broken at weak point and both heads have needed to be replaced. Would have given zero stars if possible

Worst vacuum cleaner – I own different vacuum cleaners in many houses a week and empty bag or tub regularly and clean them after used. This is the worst expensive vacuum cleaner I've never seen. Bad suction that it doesn't even suck hair or flour, Very heavy weight that make you back pain if you have to carry upstairs to use, doesn't rotate that requires push/pull/turn… Read more

manually, too big useless accessories to vacuum narrow places, remote control is located on the spot on handle where actually need to hold on, very expensive defect vacuum cleaner that is cost $650 in Goodguys 2 years ago. Now the machine come up error on the main machine where auto button keeps flushing and doesn't work after turned on a few second. The warranty has finished and needs repair.

Take everything apart and disconnect the auto unit and fixed temp.

Never buy this again.