Really Disappointed feel ripped off – We bought our machine four years ago. We are anal about looking after our possessions so the machine is like brand new. There is only myself and my husband so the usage of the machine is low. It broke down over a month ago. It has just been fixed and cost $1200 to fix. The meile repairer would not say it was caused by a power serge so we could not claim it on our fusion insurance. Miele said they would help but nothing has happened yet. While the machine was out of action I used a 21 year old Hoover that we had with all our three children then my daughter used it with her four children and it is still going. Thank godness for the Hoover! We would never buy Meile again they are not what they say they are. 4 years is a joke for such an expensive item. Unless we get some satifaction from Meile we will do our best to spread the word about Meile washing machines hoping to save others the same grief and exorbitant cost. Not happy at all!! washed clothes well, good when it does work bad warranty service, had to wait over a month for the repair, cost half the price of a new machine for one part