Love it! – My husband had a Hoover top loader and although I hated it, I never bothered to change for years as it worked okay. Then we got this 2nd hand Miele and during the first wash after we had it, my husband kept checking if it was working because it was so quiet. Our Hoover made so much noise, walked while it's working and scraped our wall in the process, and didn't clean clothes as well as should. Miele is really quiet, just a bit of noise during spin cycle, and it's so sturdy it still stands where we first put it. My husband loves the result of Miele. He's a chef and his worn uniforms always smell of kitchen with splashes of colorful sauce on. Hoover never could get rid of the smell after wash, and sometimes our hot water ran out during the wash. Miele uses cold water but the machine heats the water up which means the water remains at your desired temperature the whole cycle. His chef jackets come out clean, white, and with a smell of fabric softener rather than kitchen odor. My clothes also last longer. I love the delicate and hand-wash programs. I no longer hand-wash anything! And it saves me a few trips to dry cleaner too. (I didn't want to risk my clothes with Hoover, if the label says dry-cleanable i'd take them to dry cleaner :)

after reading a few reviews about how disappointing their service is, I'll probably be buying a new one if it breaks down. Although the previous owner didn't look after the machine - my husband and I had to clean the inside and the detergent drawer for hours before we could use, it still doesn't show a sign that it needs service. I always switch the machine off after it finishes each wash, it's just that I don't want to pull damp clothes from the machine when it has current - so the default setting of cotton 60 degrees doesn't bother me as it's expected anyway.

Overall, I really love my Miele and would buy a Miele again in future. clothes come out clean. doesn't ruin the fabric. the buzzer to alert me when finishes (cuz it's so quiet I sometimes forget). timer - love the timer. bit pricey.