Impecable 5 star service and product! There is no other choice. HIGHLY RECOMMENDED – I have done a lot or research into blenders. Sad to say we bought a Nutri bullet, which blew up on first use, with grey matter coming out of the bottom of it, excitement turned to being deflated and the hassle of shipping it back. Thankfully they refunded it and no one was injured. But this meant we had vegetables and fruit ready to go and ate them for a week, no smoothies for us! I then decided to do a lot more research online and through speaking with friends. Froothie, has a great - online chat - in which I was able to ask questions. They were knowledgeable, friendly and experienced. With a good sense of humour! I didn't feel like I was talking to someone with a call centre script. The blender itself is stylish, easy to use clean and durable. Delicious smoothies, my kids love gelati and chickpea soup works a treat. I can't remember having a better all round experience and would recommend the Optimum 9400 and Froothie hands down. Thank you!