Heaven Leigh
Heaven LeighSA9 posts
 

Extremely unprofessional and rude – Nothing but problems when dealing with Ray White Plympton. They do not answer or return phone calls or emails and basically ignore you. We never got sent a renewal of lease form, despite my calling many times, they said they were lostin the mail. Finally got one emailed to me after calling over ten times in three days. They said they never received our notice of our intent to vacate the property.

When wr moved out we never received a return of bond form, even though they had our forwarding address and I had called and emailed, again with no response.

When we sent our own form to the rent tribunal, they realised they never sent us a water bill and decided to take it out of our bond. We never got a copy of the actual water bill even though legally it is our right and when we asked, we were told it was sent to our old address, even though we were not living there. The agent is extremely patronizing and rude. I would never rent through Ray White again and I would discourage potential landlorda from doing so. Disgusting behaviour.

Everythimg. No communication, forms made up with incorrect details, rude agents, I could go on for days.

Ray White
Ray White    

Rental Tenant, I would like your permission to discuss this substandard experience with the relevant individuals at the Plympton office. If you're happy for me to do this, and to talk to you more about your experience, you can send me your details to feedback@raywhite.com. Lyndsey

Heaven Leigh
Heaven Leigh   

I emailed Lyndsey back and received no response. She never asked for names of the 'relevant individuals' or the property address. This response was just for show. Head office do not care what their agents do. Look at the reviews from tenants and it is clear that nothing gets done, regardless of complaints. If you are selling a house, I am told they are quite good but as property managers, their conduct is abysmal and unethical.

Ray White
Ray White    

Hello. We do care :) I would be very keen to locate your original email and ensure that this is followed through for you. I can be contacted at feedback@raywhite.com. If you reference this post when emailing I can be sure to match them up. Thank you. Amber, Ray White corporate

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