Had the great mis fortune to ask 2 agents in Beenleigh about renting out the property we currently live in and i called ray white and was on the phone for 5 minutes and came back to me asking the address again!! I still didn't get thru to anybody after 6 minutes. Just hopeless!! Then i called Harcourts and the same thing again and was waiting for somebody to answer my questions. Just hopeless.
What a great recommendation we can make for Petar Djeparoski and Steve Chesterton from Ray White, South Morang! As clients we couldn't be happier with the outcome of our sale. We were kept informed after every inspection. Their guidance to us was exemplary and is a credit to their expertise in knowing "their product" and how to present it accordingly. Thank you, Peter and Steve.
Very disappointing experience dealing with this agency in Wentworth Point at the end of my tenancy. After vacating a 1 bedroom apartment, I was threatened with excessive bond deductions including $750 + GST in alleged cleaning costs despite the apartment being returned in a reasonably clean condition. The handling of the dispute was equally… Read more
concerning. I received an email at approximately 5pm demanding a response by 6pm the same day regarding significant proposed bond deductions. During a follow up phone call, it became apparent the matter had not even been properly reviewed prior to contacting me.
The property had already been leased to new tenants whilst still occupied by myself, clearly demonstrating the apartment was considered suitable and presentable when securing a new tenancy.
Would strongly recommend tenants in Wentworth Point carefully document everything throughout their tenancy and during vacate.
Reviews with attachments
Seda Erdem has a glowing description in her own Bio.... however l found none of these attributes are correct, l found her to be Totally Dishonest. Seda was sent videos and photos of water overflowing from a broken evaporative tray, the constant flow of water seeped though the grout line of the apartment above myself that she managed and then… Read more
through my balcony ceiling that caused severe damage. Seda obtained an electricians report that stated "Everything is working correctly" and advised she has meet her obligations to investigate reports of a leak, and everything is "Accurate and Correct" Once l mentioned VCAT she said she will happily go to VCAT even though she had seen the video evidence to totally support my claim. They were given a time limit to pay for the damage to my ceiling, and of course she backed down because of the false claims made, and it was put through their insurance. I advised Seda she should check the "Code of Ethics" "Professional Conduct" and "Acting Honestly with Integrity" I would Not recommend this company as this woman is a team leader with 10 years experience however thinks she can treat people like this with NO Respect and get away with it.
- +2
receive payment not deliver the work, no refund – Ray White Glenroy asked me as a neighbour and received payment from me ($1135) for installing new fence sharing into her trust account on mid-June. He promised using his own contractor and finish the work in a week. But no work is started after six weeks and I chase Ray White who say my full payment in the trust accounbt under his control is gone… Read more
with the contractor. Yes, he said his used contractor is disappeared before starting the work. So I asked for refund as no work is delivered by Ray White Glenroy.
On 12 July, 2023, the manager of Ray White Glenroy promised to take responsibility and settle it in 7 days. After two weeks, he is still not refund the money. I went to Ray white Glenroy office for meeting, or text him many times. I still do not get the money refund from Ray White Glenroy. He said that his director has not approved it.
Being a landlord and have three properties managed by Ray White Glenroy in Dallas 3047 area, I gave this rental team a high recommendation or review before. But this case seems the money inside the trust account is misused or stolen from the client using an excuse.
So I believe the quote is a fraud and the phone on the quote is fake when I call. Is it a serious corruption or misuse of the client's money case within this company with the contractor disappearing with the payment before starting the work. I asked strongly why my full payment will be disappeared before the contractor started working. Ray White repeatedly replied he was a used contractor before.
But I just wanted to get refund and get a new fence installer to deliver the work. Is it a cheating to the neighbour's money with a fake quote? Very disappointed for Ray White Glenroy not deliver the work promised and not refund the payment quickly.
On 31/07, The manager of Ray White Glenroy text me to repeatedly state that the fully payment was disappeared with their used contractor. I asked him why Ray White Glenroy mis use the client's money to fully pay his selected contractor without the start of the work and without authorization from the client?
Also, I request a meeting with other property owner who Ray White Glenroy received payments to install the share fence. But the manager do not consider it is necessary. I want to ask the other owner if he gave Ray White Glenroy's authorization to full payment the fence before the work is delivered?
I want to investigate this fraud with the other property owner together and ask the manager to coorperate to organise it tomorrow ( 01 Aug) to resolve this issue as a good team.
Why do the client's money in Ray White Glenroy's trust fund will be disappeared without the client's authorization in this case?
***************************************************************** From the similar bankrupted agent Austpride stealing the client's deposit in trust account for $220,000 on 2012, the court reported that
“I echo the magistrate’s comments that this case seriously undermines public confidence in the real estate industry and shows the dangers of money held in trust being used for purposes other than what the funds were intended. “These funds are being held on behalf of clients, and agents are required to ensure that their business practices protect the money from theft or misuse. Unauthorised use of the trust account funds will always be discovered and offenders will face the full force of the law.”
Zero stars for the marketing campaign. Unaddressed junk in my mailbox despite instruction to the contrary. Show details
I sold my property at 23–25 Bagot Road, Elizabeth South, through Ray White, and it was a terrible experience. Before I signed with him, the Agent gave me a certain price expectation. During the whole campaign, he rarely communicated with me directly; most updates came through a junior agent. On auction day, instead of supporting me, he pressured… Read more
me, telling me I had to sell for around $150,000 below what he originally promised. He pushed me to decide on the spot, demanded I pay marketing costs immediately, and said there would be no more effort to sell.
This was my first property sale, and I felt trapped and forced to sell under pressure to end the ordeal. What’s worse, after the sale, there was no proper follow-up, no apology, no care, only a focus on collecting their money.
As someone who owns six properties, I deal with many agents and value professionalism. However, this experience showed me that Ray White is only interested in getting a quick sale and their fees, not in acting in the best interest of the client.
I will never use Ray White again and strongly warn other sellers to avoid Ray White if they want a transparent, professional, supportive selling process.
Relentless spam from multiple agents in the last few months - mostly Ray White. As soon as I unsubscribe one I must be letting them know I exist, and immediately I get another one from someone else there. I bought my property a year ago and regret using my regular email for viewings. From now on when looking for property I'll give them my rarely used email. Absolute pests. Show details
Latest follow-ups
Tenants Beware!!! – Wanted to share our experience with an agent called Connie from Ray white in the upper north shore office.We had another agent first and then Connie took over from her. My first interaction with her was an email from her, where she mistakenly sends… Read more
me a mail meant for the landlord, where she tells the landlord that the rent for our property has not been increased for a while and it could be increased to X amount keeping with the current market rate. When she realized her mistake she sent me another mail telling me to ignore that earlier email. I felt this was really inappropriate and careless of her. She just typed up something and blindly sent it without thinking & was being over enthusiastic to appease the landlord. Then I get another email as if nothing happened, informing us that as part of a rental assessment our rent has gone up. That was our first experience with her. Our apartment was one of the buildings which had serious renovations and maintenance because it had combustible cladding and living there was a nightmare as the whole building was covered with a black covering. There was no sunlight and access to the balcony. We had a newborn at the time. There was so much noise from heavy drilling from7 to 5. We were in the apartment right above the main entry to the building and where all the work took place meaning we bore the maximum brunt. There was immense dust from the maintenance work. We couldn't open the windows due to the dust and noise. If we didn't open the windows there would be mould. From our bedroom windows we could see the men walking up and down the scaffolding spreading dust everywhere into the apartment. We didn't raise any issues as we knew the current rental market scenario and we suffered in silence. Finally we left that apartment and we arranged a cleaner and did the end lease cleaning and our experience with this lady was just horrible. She gave a never ending list of cleaning issues. Some of the issues which she pointed out were, dust on toilet roll holder, dust on fly screen, fly screen dusty,BIR - dust on top shelf etc. This was a building where serious maintenance was happening every single day and we were battling with dust because of all the work & she inspected the place a few days after we did the cleaning. Was that our fault? If she doesn't want dust ,she should ask the maintenance work to stop completely . The rest of the issues which she pointed out were pre existing conditions, as when we moved into the apartment there was a lot of mould, marks on windows, doors, cupboards etc. There were normal wear and tear issues as well & she was overlooking that fact & normal wear and tear in any place was allowed even by fair trading. Marks on carpet are normal wear and tear after 4 years . She wanted everything to look brand new. Finally she took 500 dollars from our deposit and overall we lost more than 1000 dollars in terms of cleaning that apartment from hell. I would advise tenants to beware of this agent lady as she is totally unreasonable and thinks only one sided and just tries to please the landlord.
Follow-up · We found out that later that the apartment was let out to new tenants and we were told by Connie to leave as the owners want to move in. We asked her for few weeks time and she declined it. She reduced 500 from our bond which was outrageous. She lied outright to us. We had to move out quickly with our new born
They deserve -5 stars. Ray White Carnegie has continually failed to uphold the tenancy act. They support their tenants, no matter how many times they breach the tenancy act, intimidate other residents and damage common property. Do not work with… Read more
them under any circumstances. Their lack of inaction causes pain, damage and increasing costs for the OC. They do not act in the best interest of anyone but themselves and their disgustingly behaved tenants.
Follow-up · There continues to be no outcome, despite putting in writing that they will be lodging a vcat order to evict the tenant the day after the least had expires. They do not uphold the tenancy act and do the least amount of work to make their own lives easier. There is no regard for the impact this is having on the 40 odd residents in the building. We… Read more
Positive reviews
Kelly Savin from Ray White was very professional and personable at all times in the selling of our 5 care block of land. She knew our area well and advised us positively at every step of the process. We are extremely happy with the sale price of our property. We would happily recommend Kelly to anyone selling their property. Kelly made the whole process a pleasant one. Show details
Best House Selling Experience Ever! From the day we decided to interview agents to sell our property to the day we sold our property at auction on the 7th Feb 2026, Tim Latham from Ray White was simply the best. When we interviewed a couple of agents back in Oct 2025 for our sale it was Tim's very honest, very clear, evidenced based presentation… Read more
that sold us on Ray White. The campaign Tim planned including the photo shoot and that absolutely fantastic video had me wanting to buy my own home. The costs that Tim presented gave us very clear options from which to choose in planning what was a very expeditious and cost effective selling campaign for our property. Tim's discussions with us about prospective buyers and their disposition to make genuine offers left no doubt in our minds as to Tim's veracity and the buyer's intent. This is the third house my wife and I have sold and I would have to say this experience with Tim Latham from Ray White was second to none. Thanks Tim for every thing you could not have made the selling of our home easier, more enjoyable and to be sure more successful.
Find out how Ray White compares to other Real Estate Agents
Know better, choose better.
Had a fantastic experience with an agent recently! Jett in the Beenleigh area was very professional and friendly, he helped us get information faster than we could ask for it and he was always free and open for a chat. We didn't end up buying but we will definitely be recommending Jett and his services! Thank you! Show details
Negative reviews
Worst Property Management company ever. Dodged doing anything about a tree from a property they managed that ended up damaging our pool. Just delay after delay until they could sell the property for the landlord. Show details
We listed our property with Ryan Milligan at Ray White Southport in November 2025. Without our consent, the agent felt entitled to set a backend search price a full tier below our agreed expectations — the only price indication visible to buyers as our property was listed without a selling price. We issued written instructions on two separate… Read more
occasions to correct this. Both times the agent called to oppose our request rather than action it. The property sold after a single open home at exactly the ceiling of the tier he set against our wishes.
Following a formal complaint, Ray White head office admitted in writing that applying a backend price below vendor instructions is their standard industry practice. A formal complaint has been lodged with the Office of Fair Trading citing breaches of the Property Occupations Act 2014 including underquoting and failure to follow lawful vendor instructions. If you have experienced similar conduct from any Ray White agent please reply to this post or contact me.
Awful awful experience. Message me if needed. Entrusted our house on the Gold Coast to Ray White TMG & after a rejected insurance claim from storm damage, which was attributed to incomplete maintenance, they continued to ignore our reaching out to discuss it, even for the last 2 months recently ignoring us altogether until I reached out to the… Read more
principal, who didn't seem concerned with staff's arrogance or dismissing it all. Tenants told us they were told about management handover late last year, but we never were. Please don't put your faith in this team. Worse because my family had a history with them & I'd trusted them. Times have really really changed :(
Recent reviews
We did not enjoy the experience marketing our home with Ray White Franchise and would not recommend them. Initially they tried to engage us with massive offers for our home, then once we marketed with them they conditioned us to accept that our home was worth far less and when we tried to terminate they would not agree. The tactics were subtle yet… Read more
devastatingly negative for the eventual sale of our home for less than its potential. Communicating with them was difficult. We regret not using a boutique agency with a more individualized and positive rather than negative marketing experience. Advertising was also very expensive and didn't represent good value for money in our opinion as it seemed to be used to promote Ray White more than the house. Even in the final calculations for commission mistakes were made. It was a stressful experience that has left us unable to recommend this agency to any of our friends and relatives seeking to market their home.
I would absolutely not recommend Ray White Southport. I feel they let me down badly as an interstate landlord and basically ignored all correspondence I supplied. They also made statements which were incorrect. I would never recommend them. Show details
I recently bid on a property listed with a Ray White office through an online auction. My offer was well above the listed price. I am suspicious that the agency placed a very high bid and desperation led to it being beaten in the final stage. I would prefer to bid through a genuine auction as this system feels secretive. The agent never called to… Read more
acknowledge my offer during the process. It took over 2 days for a staff member to call me to say it was won by someone else, which I already knew as I watched the bids. If they don't care about you as a buyer, they only care about the transaction $
Ray White Real Estate COBURG: We are a landlord and were poorly treated by their rentals staff ([Name Removed]) who constantly lied and manipulated us for 3 months. Sent a formal complaint to the Director/Owner Franchisee of Ray White Real Estate Coburg, [Name Removed], however we received no response. We had to deal with [Name Removed] and [Name… Read more
Removed]. There is obviously an issue with a person(s) who continuously lies and attempts to manipulate you. Do NOT recommend these cowboys. In fact, beware of them.
Sick of spam calls from this unprofessional company. All their numbers are blocked, but receive sms messages saying I missed a call. Not interested in selling my property at this time, but I know I will never deal with these lowlifes. Show details
Find out how Ray White compares to other Real Estate Agents
Know better, choose better.
Ray White COBURG - a disgrace. [Name Removed] , in our experience, lied and manipulated us for almost 6 weeks. He and is colleague [Name Removed] (rentals) did not meet their legal obligations to replace a renter during a break lease placing the former renter in financial stress and us the landlord being continuously lied to and manipulated by… Read more
this unprofessional id*ot. His Director [Name Removed] was not interested in our disgraceful experience. Beware of Rat White COBURG
Choosing Ray White was an EXPENSIVE MISTAKE! Worth reading for ANY SELLER who consider appointing Ray White!! - Quoted $4,984 marketing fee (5x more expensive than other agent) - with no result (see detail below) - Asked for 3% commission (other agent around 2%-2.2%) - Claimed all these will achieve a higher selling price ($400k for my property) … Read more
Result after 10 open inspections: - Total inspectors: 17 (average 1.7 per inspection) - Offer received 10% below expectations (max $360k) - and the agent has no ability to negotiate higher!!
If I sell with Ray White: paying $15k for marketing + commission while losing $40k of my apartment value. I will lose $55k with Ray White! Which is almost one person’s annual salary.
Summary, they claimed themselves as premium, but this is the reality: - Diligent in open inspection, but LACK of ABILITY to be a good salesman - Diligent in sending buyer match and communication, but unable to convince a buyer of the real property value - Claimed premier ads reaching more people, but number inspections prove the strategy doesn't work!
Don’t be deceived by their claim of being a premium! They just use all the expensive advertisement service, hoping someone will just match the price.
A GOOD REAL ESTATE AGENT is the one who can convince the buyer why the property match the expected price! Not just waiting for someone to show up to buy.
Worst ending: when I decide to withdraw from their service, the agent gave me a WRONG INFORMATION. He said I have 6 months to pay off the marketing fee if I withdraw. Based on his advice, I withdrew the marketing campaign. The next day, the marketing agent kept chasing after the payment from me, saying it is due now!
When I contacted Ray White again and again to ask them to be responsible, they just tossed me to the admin guy and take their hands off their WRONG INFORMATION. The least thing you can do is to acknowledge and apologise. But they didn't! SUCH UNPROFESSIONAL
Ray White Gawler managed our property portfolio for around four years. We were satisfied with the service until our long-term property manager (who we had followed from another agency) left, after which communication and service standards declined noticeably. We were not directly informed of the change in manager and later experienced limited… Read more
personalised contact. Errors occurred in lease documentation, and most concerningly, we were notified via an app message (rather than a phone call) on 23 December that one property lease had expired almost a month earlier, despite landlords typically being provided 90 days’ notice. This was unexpected and disappointing, particularly given the lack of a phone call, apology, or clear accountability when the issue was raised.
When managing significant financial assets and investments, experience, accuracy, and proactive communication are essential. We encourage others seeking a property manager to research carefully before committing; ask about individual property managers’ experience and credentials, and ensure the agency provides a high standard of service and genuinely values its clients and the portfolios they have worked hard to develop.
Have an issue with one of their Tentents dogs that barks continues all day, on weekends & night time, it starts from when they leave to when they come home, various people of up to 5 or 6 neigboures have made complaints to real estate over 2 years, tentants have been told directly aswell. Im a tentant & a dog owner, neighbours all have dogs, its… Read more
a mixer of owners & tentants, but these tentants are arrogant, say its never their dog, we have audio & video of dog barking at nothing & now we have to take the matter future with council, u get no peace of mind to think, work or rest up in your own home & its sad when no neighbours can enjoy their own back yards as the dog gets agressive & barks when i hang cloths on line, play ball with my own dog or mowing lawns. I would not recomend them to manage properties & a big thumbs down for resolution to resole for all involved
After being lied to and gazumped we have made a number of complaints to Ray White over the past 8 months. Their complaints department just keeps giving us claim numbers and say they will contact us shortly. I believe trust, honesty and ethics are lacking in the Ray White organisation and I would certainly not recommend them to any potential buyers. Show details
Had a fantastic experience with Cassie, Holly and Ben. We bought and sold through them. Communication is the key to a good relationship and they all went above and beyond. Nothing was too much trouble. They explained the process in depth and were readily available to answer all our questions no matter how trivial. The conveyancer they recommended was also brilliant (A+ conveyancers). Going to miss them they were that good. Show details
Our experience with this property agent [Name Removed] of Ray and White Kingsgrove was very disappointing. The dealing was extremely unprofessional and unfair from start to finish. There was no transparency or honesty in the communication, and commitments were not kept. Instead of helping to make the process smooth, the agent made it unnecessarily… Read more
stressful and confusing. I would not recommend this agent to anyone looking for a fair or reliable property transaction. Professionalism and integrity are the least you expect in such dealings, but unfortunately, both were missing here.
Akshay from Ray White Sandringham was very easy to deal with. He was professional, a very genuine down to earth person which is very rare to find in this industry these days. I would thoroughly recommend Akshay if you are looking to buy or sell. Show details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.