Return faulty Samsung S3 – I sent the phone back to Shopping Square.
The Aus post tracking number 60001238385091 and it has arrived there on 30/05/13. SQ has no update of what happen to my phone and I am still waiting. I have read some bad feed back from others and I see mine is 3 weeks long, this is not as long as 6 weeks from someone. However this is not acceptable, their warranty service is very bad.
SQ, please response to my issue or I may seek help from ACCC to resolve this.
bad warranty service.
Hi SQ, I purchase the Samsung S3 from you on 05/04/2013 with Order Number: 61121144 via PayPal, Payment Reference No: 4VB82108V4919234E. The phone was sent back for faulty on 30/05/03 with APUS Technical Support: RAN11358.
Since I sent the phone back to you, I just received messages from you such as "we are now arranging our technical support staff to be testing the item. which is alot of rubbish. DONT give ME this, we would be updating the status with you very shortly". I have read other reviews and it seems that you people dont care. I do not know how you define your term 'shortly", but I have been waiting for my phone more than one and a half month. And all I know is that you have received the phone after I have sent you many messages.
I live in sydney, i can pick up my phone or a refund. I have reported this to consumer affairs. I demand you response to request with in nex 4 business days, my next step will be to contact channel 9 current affair or channel 7 today tonight and have your dodgy site aired on TV.
Minh Dinh
HI Minh Dinh, Thank you for your reply. We understand your frustration and we are now in contact with both our Technical Support Team and Supplier for an update with your phone. Please kindly allow sometime for the update. We are definitely going to provide you a solution shortly.
Once again, we deeply apologise for any inconvenience caused.
Regards,
Team of shoppingsquare
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Hi MinhDinh, Thank you for your message. Please kindly provide us with your order number (or any reference number) so we can have a look on our system for you.
Looking forward to your reply.
Team of Shoppingsquare