eBay
ABN: 220862888883,247 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding eBay is mixed, with a notable volume of frustration concerning customer support and dispute resolution. While some users report positive transaction experiences, others highlight difficulties with shipping times, seller reliability, and navigating platform policies outside the standard guarantee window.
24 Years as a loyal buyer and seller, (100% feedback) this site has gotten ridiculous. It is not free to sell, that is a lie. Compulsory 'buyer protection' fee and you must buy postage thru us bs. I cannot use stamps or prepaid satchels any more. They have systematically made cash obsolete as well. Latest email says if you do not agree with… Read more
newest terms you should delete your account. OK, challenge accepted! Good riddance. This site is only full of amazon and kmart drop shippers now anyway.
Horrible experience ordering from eBay - not sure why this platform even exists. Called the support to ask why my payment is being declined and they suggested that I used a voucher. Yes, I used a voucher and it was accepted by eBay - then the order was rejected. The agent was extremely rude and hung up on me. Name was Tay. I’d rather take my business somewhere else than shop at eBay. Show details
Just deleted EBay! Been a member for 20yrs but now it’s a joke! Sellers are ripping us off left right and centre because eBay is basically unmanned! I put in a report on a seller who ripped me off and eBay sent me a email saying thank you but we don’t email you with the outcome of their findings and thank you! There’s listings for jarrah coffee… Read more
that you buy from supermarket for $8 and it’s $43!!! What is going on! EBay just pack it in because we’re all using Etsy and vinted! You are expensive with a high risk of customers getting ripped off, i would give no stars if I could
Reviews with attachments
I order a needoh I ordered the needoh nice cube and I didn’t get what I exactly wanted the needoh feels sticky and it’s not the needoh nice cube I would like a refund and then the packaging is destroy I’m not that happy thank you.
Got broken pram from eBays seller & no help from ebay .totally ripped off – Bought a pram from ( babyobay_ltd) from eBay. Got it on time with tracking details but after using it first time & tyres got stuck & after that it didn’t move , both tyres from back was not working . I complain to seller & he promised that he will send a new stroller but he didn’t sent me any tracking details & keep on lying that he send it but I… Read more
never got it . He was making me fool but complain about this to eBay & next day I received a message from eBay that seller has send u tracking detail but when I checked that tracking number was old stroller tracking number . That seller made eBay fool aswell by sending old tracking number. However I tried again to contact eBay but there was window or place wher I can message them or ask for help & I doubt they also deleted my purchase list , where no proof of buying that stroller . They cheated me
Unable to leave feedback eBay Australia – Purchased two faulty bags from eBay on 7 Sep 22, left negative feedback for the vendor imart-au, eBay removed my negative feedback for NOT reason. Show details
Very bad customer service – I recently sold a GPU on eBay the seller decided to return it claiming it's faulty I told eBay I took a video straight B4 sending it showing that it works and took another one after I received it and yet they charged me $66 between fees and postage and simply told me to relist it like I'm ever gonna use eBay again Show details
This is why many ebay AU sellers left ebay for good, constantly deleting your ad list coz of they are pushing for AI n insisted on their ways of doing things ! they are forcing on our throat !!! SACK your Ebay AU CEO please n ASAP !! Show details
After numerous hours attempting to get to talk to a human I gave up trying to get a refund Show details
eBay don't deserve one star even . Awful place to buy anything from . I did huge mistake and bought spices from eBay . Ended i received a bag of rubbish , big difference between the ad picture and what I received. Contacted the seller they didn't answer back as they knows eBay protect them . Report it to eBay . There is nothing wrong with it . If eBay people eat rubbish we not . So i am happily closed my account . Show details
- +1
I have been a regular and keen user of eBay for 24 years. I have recommended it to others. I can no longer do that. Ebay has now made some very dubious changes and, in my view, is indulging in false advertising with its "Free to sell" campaign. Their campaign is based on a process change such that there is no longer a charge to *list*an item… Read more
for sale. However, a mandatory charge is added to the cost for the buyer for 'protection' and eBay still take a commission, which is unreasonably large. So, it is NOT 'Free to Sell' only free to list - not the same thing at all. - I consider that to be misleading advertising.
A major change has been made in that eBay has now brought all payments in-house so that buyers now pay eBay (previously the buyer paid the seller directly) and eBay pays the seller once the item has been confirmed as received and as advertised. On the surface this may seem reasonable. Not only is their no alternative option to this but what's worse is that *now eBay requires a seller to provide bank account login details* in order to receive payment once an item sells. No alternative is offered and, if my experience is common, the company is not prepared to discuss the issue but simply continually sends emails that you must complete this process.
Although eBay say that this process is *safe & secure*, they use a third party to conduct the bank verification and given the vast number of online frauds, thefts & hacks that are reported, including interference even with government and major corporation computer networks, I don't accept that giving bank details to another company of which I've never heard is reasonable or sensible. In addition, this insistence is not necessary because there are other safe ways to verify a client and provide payment.
So, much to my regret, despite 24 years and a 100% reputation for buying and selling, I can no longer recommend eBay and will no longer sell there and probably not buy there any longer.
Do Not Buy anything from This Seller,as they will STALL YOU with excuses & then after 30days on ebay,NO RECOURSES Still Waiting for goods after nearly 6 months & they will no reply to any messages left on EBAY They OWE me $26.40 & EBAY is Useless
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Ebay like to accuse you trying to sell outside ebay, for years we have been listing the exact pick up address on our listing without problems until they have appointed the current ceo for ebay au, constantly false accusations n deleted listing we have posted, we have also lost lot of sales since they deleted our listings, wasting time n energy n lost many sales, stupidity is the only reason how they loved to destroy their ebay sellers!!! Show details
Ebay needs to appoint a new ebay au ceo, many no longer want to sell n buy thru ebay au, no… Read more (+1 reply)
I bought an item, a water jet flosser from a seller on eBay. They give only a 30 day period and offer no buyer protection once over 30 days even if the seller has multiple complaints about the seller ripping people off in the same way. AliExpress is a far safer platform and offer better buyer protection. And at least they take action on… Read more
disreputable sellers committing fraud. I did contact the seller who stated it had been lost in the mail. Did offer a refund or to resend. All stated to eBay and they could check the messages. They just no longer care about customers.
Their site made my listings hard to find and delete when I sold them elsewhere. This enables a buyer to buy a product that should of been removed but could not be found. As a result, they charged me higher fees around 23%. They protect the coin sellers selling over graded coins as well. They charged those 23% fees for postage as well to me,… Read more
making the buyer angry at postage costs and making it look like your making profit from postage. Don't sell or buy coins on eBay. eBay has lost my business for life. See the fee break down below. On top of all this they charged me around $27 per month for my eBay shop. Good bye eBay and you will lose many coin buyers and sellers.
I won an auction that ran its complete and full time. The page asked to be reloaded while it determined the winner, it reloaded and said I was the winner. I was very excited to have won the auction. As always I immediately clicked on the pay now link on the page. The page loaded a page of similar items (photographic gear) and not checkout. I was a… Read more
little bewildered at first but went to my eBay and refreshed the page to find no notification saying pay now and the auction not listed under my purchased items. Then I received a text from the seller Akashic -camera, a Japanese based seller saying the item had already been sold and the auction was running by mistake. LIAR. The seller obviously did not like the price the auction concluded for and reneged on his and eBays duty to fulfil the auction terms. I contacted eBay through the "Tell us what you think" link and told them what happened. I highly doubt they could careless and I highly doubt I will hear anything back from them. I replied to the sellers cowardly message and told him he was a coward and a liar.
Also to do with user trust on eBay I left negative feedback for a different seller who thoroughly deserved it (something I rarely ever do) and eBay removed the negative feedback when the seller had a little cry to them about it. I did not use bad language or anything of the sort, I just stated the facts of what the seller had done. I gather from this that eBay abuse their ownership of the platform to protect making them money against all else.
Thought I would give this "sell for free" on ebay after they straight up stole from me last time I used them. Well first sale and already lied and stolen from me. Sale $267 - payout - $183!!! Someone please explain to me, how is nearly $80 taken "FREE" PUK THIS STEALING COMPANY. of course I never hear back from them!!! Show details
I’ve felt this way for a while now, but eBay is an e-commerce platform that protects the seller’s interests far more than the buyer’s (consumer's). Even when the item I ordered never reached me and was delivered to the wrong address, simply because the seller provided a tracking number—even though it was for a wrong delivery—eBay made the refund… Read more
process incredibly complicated and difficult. What I’ve learned and experienced this time is that the platform has so many loopholes. (I won't go into detail to prevent other sellers from copying it, but) if a seller deliberately decides to scam someone, they can easily make free money by exploiting eBay's seller protection policies and system. Furthermore, if a plumbing part I purchased (like a shower hose) starts leaking in less than a year, the seller is completely off the hook as long as they choose to simply ignore my messages. For a seller to be held accountable, the product—which should normally last for years without any issues—would have to fail almost immediately after purchase. Even then, there is still no guarantee that eBay would protect the buyer.
Latest follow-ups
My outdoor table came in a flat pack, something that always makes me panic! However, it was surprisingly easy to put together with only 5 parts to attach to the table top. Clear instructions made it easy for this 75 year old woman to follow. The table itself it sturdy, beautiful and has a hole in the middle for an umbrella - big win!
Follow-up · Unfortunately the square metal piece under the table which holds the umbrella upright has failed and it did so within a few months. Not completely happy with that but the table is still strong and weathering well. I do love it, just sad it was let down by a tiny part of the construction which was not strong enough.
Thinking of selling on eBay to earn some money? Think again. 2 weeks prior to this review, I have listed an item and sold it in a relatively short time, item shipped the next day, delivered and all seemed OK. Now over $660 of mine are sitting with… Read more
eBay Australia who ensured I may never get it. I have been eBay client for over 25 years and have a impeccable star record. Some time ago, when this large corporation made very unfavourable changes affecting sellers, I stopped selling on eBay. Recent events led me back to sell one item on eBay. However, I cannot get paid because I am unable to change my payout banking details. eBay insists on getting my full OLD banking details before approving the change, therefore keeping my money indefinitely. As this account was closed (from memory) decades ago, I no longer have any of those details. This seems like a scam and a behemoth of a corporation like eBay is getting away with it. I wander what bonuses their legal advisor got to come up with this scheme. My advice is: avoid dealing with eBay like a plague. Despite being fortunate having 2 university degrees and being actively involved in computer User Interface Design, I had to use AI to help me to navigate through the eBay red-tape maize. "Spoke" via a type chat with 2 eBay agent to no avail, despite being identified via an SMS message and a code to my mobile phone.
Follow-up · After more than a month, we managed to dig out ancient paper record of the prehistoric bank account. That is something to be said about keeping paper records. A lot of money kept from us by eBay in this economic climate - we had no choice. We spent a lot of time trying to resolve this issue. We finally got the payment from eBay. I am in a process of closing my eBay account.
Atrocious. Have been occasionally using EBay for a decade or more. Recent changes damaging their reputation. The new EBay offers you the following.… Read more
No way to populate the Description field. No way to choose your preferred delivery method. No way to mark items as Sent unless you pay EBay for an address label. No way to add Tracking number Try contacting help. Sends you round in circles to FAQ pages. If you can get past their hopeless AI assistant (which blocks you from writing what you are after and only offers a set EBay chosen queries), if you get to chat to a person, they will ask you to pull some information from your listing. However changing screens to view your listing always ends a chat session even though they promise it will not. However much fun can you bear?
Follow-up · Items sent by normal method being Australia Post. Goods received by buyer months ago however eBay not releasing payment. Ebay not providing method to mark as sent since they changed the platform. No option to contact ebay support unless live chat however they do not acknowledge any issue Problems with ebay on-going.
Follow-up · Update Sept 2026. After a month ebay released funds. However when going to payout page there is no option to select how much to retrieve to your bank account. This is the same on IOS application and web application. Seems they do mot want you to… Read more
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Positive reviews
I have been on eBay as a seller and customer for years. Nothing but the best service if things go wrong. Mostly things go right! Nothing but praise for the setup for selling and ease of use being an ex IT analyst. Love this platform and so grateful it exists for honest sellers and buyers! Show details
Amazing site for buying and selling anything. For me the main issue with ebay.com.au is you have overseas sellers, with very long maximum delivery times, pretending they are from Australia, so when you order a product you receive it 3-4weeks later from a seller that claims they are in only in the next state. This is why you need to buy from… Read more
sellers that have max Estimated delivery date of less than 7-10days, anything longer is an overseas seller. They also have found a way to hide the overseas tracking information before it gets to Australia, so it says nothing for 2 weeks while its traveling overseas.
I recently purchased a 100ml bottle of Christian Dior Eau Sauvage Elixir from this Ebay supplier. It was at a considerable discount to normal retail as one would expect. However having purchased an Armani fragrance thru Ebay I wasn't anxious about authenticity. Delivery was slow but it duly arrived intact and in packaging that looked genuine. … Read more
On opening and trying it, it was immediately obvious that it wasn't the real article, in other words it was fake or counterfeit. The initial notes were faint and faded to nothing after a few moments. Given that Elixir is supposed to be very strong and last for hours this is nothing short of fraud. Efforts to involve Ebay corporate have met with a dismissive nothing that violates their rules response. As for aimer.au-99 the actual supplier, there's no response at all. This is a salutary reminder that the Ebay money back guarantee is meaningless. Even feedback which on this supplier is supposedly 92% positive is no guide and unreliable. Beware of this vendor people.
Negative reviews
eBay's invoicing process via Paypal when buying in a foreign currency is opaque and possibly deceptive. Their invoice shows one amount, what was charged to Paypal is another (higher) amount. There is no way to address this as they don't provide any meaningful support, and are trying to blame the seller - nothing to do with him! Show details
Ebay has gone massively down hill. After many years and successful transactions Om leving them t Sellers wont respond Agents arent available and the chat bot is usually down. I have tried to buy an item from 2 different suppliers now The first an obvious scammer no real help from EBAY they do their utmost to hide their contact numbers and wont… Read more
answer emails. just convoluted and difficult responses When /If they actually can be contacted. The second seller just will not respond to messages and Ebay appears to have their chat bot offline
In my opinion eBay is now dangerous to make purchases through. I had to return an item to a seller as "Not As Advertised" I printed out a return shipping label and found that ebay now use Parcel Point for returns. I had to drive 5kms to find a drop off point and was shocked that they DO NOT GIVE A RECEIPT FOR A DROP OFF PACKAGE. What? how can I… Read more
prove that I have sent the item back? Well the news agent said I could take a photo of the computer screen which I did. Now 8 days later and I tried to look up the return package and the tracking IS NON EXISTENT. THE PACKAGE DISAPPEARED. How can I get a refund when ebay's system still thinks I haven't sent the return package? ebay has devolved into a circular loop of AI chat bots that make no sense, offer no solutions and there are NO PEOPLE TO TALK TO..... Now I have 6 days before the system locks me out of a refund for not returning the goods because the tracking was never started. Never again. That does it. No more ebay purchases. This is just a scammers paradise and no one to help. Parcel point has no complaint process. No phone contact, No help. I now find out that the Internet is full of people complaining about Parcel Point. BUYING THROUGH EBAY IS NOW DANGEROUS IN MY OPINION.
ProductReview.com.au: The Parcel Point service holds a critically low rating (frequently around 1.1 to 1.3 out of 5 stars) across more than 4,100 reviews. A significant proportion of the 1-star reviews explicitly cite parcels missing tracking updates, items lost in transit, and "no latest scanning" on the system after drop-off.
Recent reviews
Tried to open an account to sell some old games on eBay. First listing flagged straight away. Was told to check messages for action to resolve the issues but that links me back to help page. A never ending circle and when I try their dumbBOT it just sends me round in circles with no end in site. No option for a human. Terrible site... Find somewhere else to sell. Show details
Sick and tired of having your AI rubbish forced down our throats. Yes, you want to move with technology that assists your business model, no one disputes that, but you know what else would also benefit your business model? Giving people the OPTION of opting out of your AI listing trash. That way EVERYONE can use eBay how they choose, eBay still… Read more
profits, and ALL your customers are happy.
Currently, you're only appealing to people who WANT to use AI rubbish.
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Not a Good Seller on Ebay