Cover-More Travel Insurance

For years I had an excellent experience with this insurance company. From the beginning, the team was professional, friendly, and very helpful. They explained everything clearly, answered all my questions, and made the whole process simple and stress-free. I highly recommend this insurance company to anyone looking for reliable service, professionalism, and peace of mind. Thank you to the entire team for the wonderful experience! Show details

Our case may have seemed routine but most that revolve around a medical issue, are not and, as a consequence, there is always stress around the outcome of a claim. The online claim form was straightforward, and We were promised resolution within ten days of lodgment of our claim and that was spot on. We have used CoverMore many times for travel internationally and domestically and will do so again. Show details

COVER LESS !!! This company uses Philippineo call centres. They speak poor English and can not comprehend customers that speak English. All they do is quote word for word from the PDF statement. Infuriating and useless. Go elsewhere. Show details

A very quick response and speedy settlement. A good value policy and recommended insurer. Since turning 80 I regularly use Cover More and have two future policies with them. Have not had a previous claim. Show details ·  1

Created claim Online, easy to follow to attach all required documents. Received notification within 9 days on approval of claim. Awaiting settlement to be received within 5 days. Show details ·  2

My Covermore Insurance claim experience – I had a laptop stolen in Hamburg Airport. I reported the incident to the Airport Police and was able to provide a copy of that report to Covermore. I also provided Covermore with a copy of my laptop purchase receipt and a full description of the… Read more ·  3

events and circumstances concerning the theft. I also provided Covermore with proof that our holiday had been paid for with our Combank travelcard. The laptop was never recovered but I'm grateful that the full value of the stolen item, less excess, was paid by Covermore insurance. This type of travel insurance is much cheaper than other options and obviously works when needed provided you are able to provide all the information necessary to process the claim.

Do not purchase travel insurance with this company. I purchased an upgraded policy prior to a trip to the USA. Following a traffic accident and injury, which Cover-More has agreed did occur, I had surgery and 6 months off-work. Cover-More's Commitment to Customers policy gives them 9-10 working days to reply which drags-out the claims process.… Read more

However, at one point, I had not received any reply for 33 business days (even after prompting them) and started the complaints process. A very quick claim denial occurred after this. Hours of time by myself, GP and Surgeon was spent jumping through every extra request for documentation that Cover-More required, for them to ignore e-mail contact and then deny the claim once I began to formally complain. I have never made a travel insurance claim before but for a company to agree as part of their claim denial that I had a policy, was seriously injured, had surgery, and had loss-of-income to then deny the claim on a technicality is unethical and immoral. From my experience, I highly recommend not purchasing travel insurance with Cover-More.

I have recently had an insurance claim approved by CoverMore via my CBA complimentary credit card insurance. When taking out the policy, I declared several pre existing medical conditions. Most were accepted without additional fee. However 2 were subject to what I considered a reasonable surcharge. Unfortunately prior to departure on a recent… Read more ·  1

trip, one of my pre existing conditions flared up, and required immediate treatment.

Two years prior I also had to cancel travel plans, and submit a claim with CoverMore, which was also promptly approved once they received all medical reports that were requested.

For the recent claim, I received a phone call from Greg S who was the claims officer managing my claim. Greg immediately put me at ease and explained that he had approved the claim, but just needed to clarify a couple of matters, one of which that I had understated the refund due to me for cruise tickets. Greg amended the considerable amount in my favour. Greg’s sincerity and empathy alleviated the stress that I may have otherwise experienced.

Just a couple of tips. Declare all pre existing conditions, and don’t fudge or overlook any. CoverMore’s website easily allows you to accept any surcharge, or elect not to have the condition covered. Also to avoid having a claim delayed, ensure you forward all relevant documents, including medical reports, when submitting the claim.

Congratulations again CoverMore 10/10, and thank you.

The CBA Credit Card Travel Insurance was taken out when we booked our holiday. Unfortunately, about a week before we were to fly from Australia to the UK, we needed to cancel the trip. The medical factors were outside of our control and while we were extremely disappointed, medical problems are best sorted out in Australia rather than in… Read more ·  1

unfamiliar countries in the middle of a guided tour.

After putting our claim in, Cover-more Travel Insurance were in constant contact with us and kept us informed about the progress of our claim. There were more medical documents required and again after submitting those, Cover-more were contacting us every week or so keeping us updated whilst the claim went through the process.

Once the medical team had assessed all of the documents sent through, we were informed that our claim had been approved. The insurance money was received within a day or two of the notification.

Traditionally insurance claims are normally a fight, however our experience was extremely smooth with constant contact from Cover-more via emails and phone calls, ending with a justified outcome. I can certainly recommend Cover-more Travel Insurance and will definitely continue to use this company for travel insurance in the future.

Regards Jeff Newcastle. NSW Australia

The process was seamless, and the outcome was more than fair as I thought one of the items that was damaged would be depreciated, as it was 5 years old, but they paid the full amount. Will definitely use again Show details ·  1

We have used Cover-more as our travel insurer for several years now. On the occasions we have had to make a claim they have been efficient and quick with a response and payment. Will use them again. Show details ·  1

Covermore asked me the appropiate questiond to fulfill there obligations to finalize my claim. My expenses were fully reimbursed. It was done in a professional and timely manner. I would highly recommend Covermore to use for your absolutley necessary travel coverage whilst offshore. Covermore has been our preferred travel insurer for many years. Thankyou Covermore Ray D Show details ·  1

Staff member [Name Removed] was one of the team members whose standard of service had raised some concerns in my dealings today (19/8/26). 90% of my interactions with this organisation has been negative and there are still rooms to improve! Today's ineffective interactions started from the beginning:- Inaudible greetings - volume was low & far… Read more

away;

Lack of concentration - asked type of card I hold twice and misheard

Presumption of no middle name - left out middle name; and

Address: Proof check left out full street name.

I indicated to her that I will voice my opinions online to help her company grow..........and she understood!

I happened to speak to three individuals during the process. One was very good other is not even waiting for me to complete the sentence. Response depend on individual unfortunately. When I send many attachments to an email they only read the first one and asked of something which is already sent. So I sent them again and again. I did not complain. Eventually I received the money which I claimed. Show details

I have used this company many times over the years but have never needed to claim. I went on a Xmas trip with my partner to NZ. On the 4th night on returning to cabin I opened the heavy door & tripped on a metal strip across doorway & broke my… Read more

humerus on left arm. Cruise doctor/nurse put my arm in a brace until next day then sent me by ambulance to hospital. I needed an operation but because it was Xmas holidays no one was available but I was put in a special brace until I got home. When I returned home I had to find a surgeon , I got operated on 13th Jan. 17 days after the accident. I know the claim would be accepted if I was operated on in NZ but no one was available at the time. Trying to contact help through the app was very difficult & not successful.

We registered for insurance via our credit card. We missed a connecting flight at Frankfurt due to unforeseen delays at the airport on our return travel to Australia. Our claim was processed and has covered all our additional expenses including re-booking cost taxi, hotel and meal. This has been a welcome conclusion to what had been a traumatic conclusion to a European vacation. Thankyou Covermore! Show details ·  1

Clear, but detailed, online claims process. Response in 14 business days, not 10 as committed too. That aside, a positive experience and acceptable outcome in line with policy conditions. Show details ·  3

I always have travel insurance but I have never needed to claim on insurance before. I was grateful how easy it was to claim for emergency dental treatment . The claim was approved quickly . Thank you to the claims team for great service . Show details ·  1

Our policy was free of charge due to benefits from using the Comm Bank. The claim we made was paid in full . CoverMore was professional and thorough with claim settlement taking approximately three months in total. All emails from us were replied to promptly with acknowledgment of receipt and followed up with a more detailed reply. Show details ·  1

3 weeks before our depature for Europe, my wife was diagnosed with a possible cancerous leision. It was operated on 4 days before our departure. The doctors were unsure if the lesion was cancerous and needed to wait a week for the biopsy. We rebooked the flight for 6 weeks later at extra cost. It turned out to be cancerous so the flight was… Read more ·  1

cancelled altogether. I then made an insurance claim tied to our credit card. A month after the paper work was submitted the claim was paid in full. I was stunned and delighted. Thanks CBA- Cover-more.

We were assisted by Peter who assessed our claim promptly and followed up. Once provided with additional information the claim was settled quickly. I could not want for anything more from an insurer. I could not recommend Cover-More more highly. Thank you, Peter and the team. Show details ·  1

An honest result with the minimum of fuss. Their assessor phoned me for a brief chat after he had examined most of my claim for theft of my camera gear and a couple of items while on a holiday. Within a couple of hours Cover-More had approved the full payment. Highly recommend this company for Travel Insurance Show details ·  1

The policy cover was excellent value. The claiming process although requires a lot of details, was thorough. I highly recommend Cover-More for travel insurance. Show details ·  1

Really smooth experience with Cover More Travel Insurance. Easy to get hold of the team, the claim process was straightforward, and everything was handled without any unnecessary hassle. Just follow the process, provide the requested documents, and let them do their thing. Communication was clear and the overall experience was simple and stress-free. Very happy with the service and would definitely recommend Cover More for travel insurance. Show details ·  1