Cover-More Travel Insurance

Covermore are a great travel insurance, we recently had no choice but to cancel our flights to Japan and Virgin Airlines refused to refund our costs even though we contacted them over 2 months prior to our intended departure date. Covermore insurance were able to cover the losses minus the insurance excess. My wife and i are so happy we insured… Read more ·  1

with Covermore and regard the services from customer service and the Claims Manager as excellent. We would rate the insurance very highly will be using them again for our future travels.

Regards

Mark and Debbie Sukkar

Cover-More communicated what they needed to know clearly and efficiently in the claims process. To have the rental car excess covered by the travel policy was cost effective and made driving in Europe stress free, well sort of. I hit the gutter parking the car when dropping it off at the rental car depot. Doh! Show details ·  1

I had to use my travel insurance due to a phone overboard while berthing on a fast ferry. The process ended up very positive! My phone was only a few weeks old, so I had all the documentation to support the event and its existence. I was pleasantly surprised by the claims process and am happy to share that I was reimbursed under the luggage portion of the policy. Will use Cover More again. Show details ·  1

We recently used Cover-More Travel Insurance for a family trip to Thailand where, unfortunately, both of our young children became quite unwell. The situation resulted in multiple doctor visits to our hotel room, significant medical expenses,… Read more ·  2

delayed travel back to Perth, additional accommodation and changes to our flights. By the end of it, we were approximately $12,000 out of pocket, so having the right travel insurance was incredibly important.

Throughout the experience, the Cover-More team were professional, patient, understanding and genuinely supportive — both while we were overseas dealing with two sick children and after we returned home to Perth. The people we dealt with were exceptional and showed a great deal of empathy during what was a pretty stressful experience for our family.

There were certainly some frustrations with the process. The online system for uploading documents was clunky and crashed on us several times. We also had two separate claims being managed by two different claims officers because both children were sick, despite everything arising from the same family trip. This resulted in some internal miscommunication, duplicated correspondence and made an already complicated claim process harder to navigate.

That said, whenever we spoke directly with the Cover-More team, they were extremely helpful and worked patiently with us to get everything resolved.

Ultimately, our claim was covered, which is exactly what you hope your travel insurance will do when something genuinely goes wrong overseas.

The systems and internal coordination could definitely be improved, but the people behind them were excellent. We’re very appreciative of the support and understanding shown to our family throughout the entire process.

Excellent service. Initially unable to lodge a claim on the online site. Immediately sent a hard copy of the application. I was promptly advised at all stages of the claims process, and the claim was finalised within 7 working days. Every indication of an ethical and efficient organization. Show details ·  2

Staff member [Name Removed] was one of the team members whose standard of service had raised some concerns in my dealings today (19/8/26). 90% of my interactions with this organisation has been negative and there are still rooms to improve! … Read more

Today's ineffective interactions started from the beginning:-

Inaudible greetings - volume was low & far away;

Lack of concentration - asked type of card I hold twice and misheard

Presumption of no middle name - left out middle name; and

Address: Proof check left out full street name.

I indicated to her that I will voice my opinions online to help her company grow..........and she understood!

Claiming submitted to Cover-More travel insurance is very easy and all can be done online Just need to answer all questions precisely and accurately with all documents attached as proof of why the delayand what expenses were incurred as the result of delay which is no faulty of your plus make sure you follow and within the Product Disclosure… Read more ·  1

Statement (PDS) of the insurance policy. I had no issue with this claim and it was my second time making the claim with no dispute

Highly recommend Cover-More Insurance! They handled my claim with excellent customer service and communication. The process was stress-free because they always kept me informed of the progress every step of the way. Five stars! Show details ·  1

After a theft on the Spanish rail system Covermore acted within 2 weeks of my lodging a claim, the speed was much appreciated. All items including Phone, ear buds, reading glasses etc that were in the bag were covered and payment made with no fuss. I would highly recommend Cover more. Show details ·  1

Claiming is very difficult. Qatar airway changed our flight with a small notification on the app. We had to pay for additional accommodation and meals while we waited for our new flight. We provided proof of our initial booking with the airline and the new booking with the airline. Cover more required a letter in writing from Qatar Airways… Read more

explaining why the flight was cancelled. Obviously, the airline won’t supply that information. Regardless of all other proof supplied, they would not accept the claim. This was one of the main reasons why we took off the cover as we were doing a large Europe trip with multiple destinations and wanted to protect ourselves from airlines and accommodation cancelling or changing flights.

I had a medical emergency which resulted in $600++ worth of payments and only got quoted $150 back from cover more, really disappointing, am trying to dispute this now. I understand people try cut corners, but for people like me who do the right thing, it is sad to not be compensated correctly Show details

I would strongly advise against using this travel insurance company. Our experience has been nothing short of frustrating, exhausting and incredibly disappointing. We submitted our claim over a month ago, and despite countless phone calls, emails and follow-ups, our evidence has still not been properly assessed. We have repeatedly been asked to… Read more

upload and resend the exact same documentation because they supposedly haven’t received it correctly. Each time, we are promised a response within 24–48 hours, yet these deadlines consistently pass without any communication.

Between the three people involved in our claim, we have spent countless hours chasing updates, often having to take time out of our full-time jobs to call and email. Rather than progressing our claim, the company has simply lodged a formal complaint on our behalf, with no meaningful action or resolution.

The communication has been appalling. Staff members, including Joel and Barry, have repeatedly provided conflicting information, leaving us confused about the status of our claim and what is actually required. We have received no clear guidance, no consistent answers and no genuine assistance.

We have also been asked to obtain extremely difficult documentation from the airline, despite already providing evidence supporting the circumstances of our claim. When the company offered to assist us in obtaining this information, their entire contribution over four weeks was a single follow-up email replying to correspondence we had already initiated. No additional calls, meaningful follow-ups or proactive assistance were provided.

What makes this experience even more upsetting is that we are currently thousands of dollars out of pocket and have explicitly communicated that we are experiencing financial hardship. Despite this, there has been no apparent urgency, compassion or willingness to help us reach a resolution.

We have repeatedly been told that our claim can be escalated, yet no meaningful progress has been made. Instead, we are continually given new timeframes, sometimes up to 10 days, only to receive the same information we were given previously.

At this point, it genuinely feels as though we are being sent in circles, with endless promises of action that are never followed through. We purchased travel insurance for peace of mind and support when something went wrong, yet the claims process has only added significant financial and emotional stress to an already difficult situation.

We are now considering escalating this matter to the appropriate external dispute resolution body, as we simply cannot continue spending hours chasing a company that has demonstrated so little accountability or willingness to assist.

Over a month of delays, conflicting information, broken promises and absolutely no meaningful progress.

I would not recommend this company to anyone. If this is how customers are treated when they actually need to make a claim, I would strongly encourage others to look elsewhere for travel insurance.

I found the claims form a little frustrating - didn't seem to save written material. A minor query was raised by the claims officer and when I contacted CV and spoke with someone seeking clarification they were extremely helpful in helping me finalise the claim. Process took a little longer than I expected but I appreciate matters needed to be investigated. Show details ·  1

Have made claim on overseas travel Insurance for cancellation on medical grounds. They required all travel and medical information, after they received all the information we have received a refund in a very timely manner. Show details ·  1

Have always used Covermore, came as a recommendation from a travel agent originally, always been happy. Prices are reasonable, terms are as good as everyone else, I've only made two claims over the years, but both time, no hassle at all. Highly recommend if you want to insure your trip without any stress. Show details ·  1

Lucky for me I ticked the right box when taking out Covermore Travel Insurance. In the past I had been very pleased with their service and I took out Travel Insurance again - but looked carefully at the boxes to tick and ticked "cover for cancellation" - reader please be aware and check that you tick the right boxes. I got a full refund of a… Read more ·  1

cancelled holiday due to an incredible sad event. My travel companions did not tick this box and got NO refund. It was a pleasure dealing with Covermore who were extremely helpful and sympathetic. I will definitely be using Covermore again.

The team at CoverMore were extremely helpful when I became sick in Vietnam. They were very supportive, advised us to get any treatment necessary and even covered pharmacy expenses from prior to the hospital visit. The claim was reviewed quickly and I would recommend covermore to anyone travelling overseas. Show details ·  1

After suffering a stroke close to the time of my “first cruise”, I was medically deemed unfit to travel. I was shocked that when I cancelled my cruise, my travel agent advised that the Cruise Line would refund only 4.5% of what I paid. Oh and I would have to wait for 45 working days (9 weeks) for the refund. I admit I was shocked. In addition they… Read more ·  1

advised contacting my travel insurance. I lodged a claim with covermore and they advised a 10 day wait and gave clear instructions. In 8 days they got back to me with a request for additional paperwork. After I sent it - I got a letter advising that they were refunding me in full - otherwise than the 4.5% would be coming to me….in 45 days. I have to say that covermore was excellent. I had a stressful and difficult time, but covermore acknowledged my situation and promptly reimbursed me. This company I will use for everything moving forward. Thankyou Covermore!

Excellent review and quick successful response to our claim for our trip to Japan including a cruise..It's allways advisable to keep detailed emails, copies of all costs/purchases and associated final receipts for your trip to ensure a complete and swift reply to a claim..Cover-More where very helpful in all aspects of our claim submission and successful outcome. Definitely recommended for any future travel insurance... Show details ·  1

I was unfortunate to be diagnosed with a rare type of blood cancer prior to an organized and paid for overseas trip to Europe. After receiving the appropriate medical cancellation refund from our travel agent we contacted Cover - More to inquire if we were entitled to a medical refund on the outstanding funds. After completing their application… Read more ·  1

form and providing the relevant information we were refunded the total outstanding funds less the agreed to excess. Throughout this stressful process Cover - More agents were very supportive and met all agreed timeframes with appropriate and easy to understand correspondence and we would not hesitate to recommend their services to anyone needing a thoroughly professional travel insurance agent.

Easy to claim. Timely communication. Very grateful to have purchased extra $ to cover possible cancelation of tour. Will definitely use Covermore next trip. Also cheaper rates for husbands health issues. Show details ·  1

The people at the Commonwealth Bank Credit Card Insurance were very helpful in progressing this claim. We had planned a lovely trip to Spain and Portugal which included a ten day cruise. Unfortunately six months before we were to take the trip my partner was diagnosed as having a cyst attached to her spine. This required an operation and the… Read more ·  1

surgeon recommended that she not travel for at least six months post operation. As a result we had to cancel the trip.

The claim was handled swiftly by Cover-More and we were reimbursed for our non refundable expenses, less the policy excess.

I am very pleased with the response and the handling of my claim for a health issue that I had whilst travelling in Sweden. I received every cent back on my claim (which consisted of 16 costs, for medical treatments, Uber/taxi rides to and from Hospitals, a nonrefundable cancelled accommodation, and for the cost of a changed flight from Stockholm… Read more ·  1

back to Sydney.) There wasn't a single query on my quite extensive and complex claim with all 16 different costs. Fantastic! I am happy to recommend CoverMore for anyone's overseas trip, and I will certainly contact them again for my next trip!

My claim took a long time before it was settled because I had to wait until my husband's claim was settled by another company but I am happy with the outcome as I received the full amount back( with what my husband received) that I paid for my cruise and am very happy about that Show details ·  1