Virgin Australia

A must for business – The lounge for domestic flights are so handy especially when you're going for business. There's unlimited free food and drinks. They have a decent variety. The bathroom and showers are great. Very clean and perfect for a quick freshen up. What I enjoy is the free wifi and the charging ports. I feel when I'm in the airport and not the lounge for… Read more

domestic or international, there is no comfortable place to work and charge. If there's charging ports, it's always broken. Whereas at the lounge, during non-peak hr, I can work comfortable and enjoy minimal disturbance as well as good food.

Going on the bus there was WAY to many people on it was discussing and very uncomfortable to the point everyone was shoved together this was not okay Show details

6 hour flight with nothing included. Smashed the corner wheel off my new Pierre Cardin suitcase and have offered me half of what it cost me. Show details

Horrible, overcharged and dirty. They charged us $240 for 2 guitars even after we paid for the extra kilos etc. we got on the plane and it was absolutely filthy on the seat and the tray table. Really underwhelming to be honest. Show details

Upon boarding our flight Brisbane to Airlie Beach on 9th Feb 2026 the crew noticed I was carrying my wedding dress & made a bit of a fuss then during the flight they surprised us with a glass of champagne & a chocolate each with a lovely note from the crew saying congratulations which was pretty special then as the plane landed we were told the… Read more

captain has a surprise for us & they escorted us to the cockpit where we got to sit in the pilots seats & wear their hats while they took our photo. It was such a beautiful experience & really made us feel special & made our day. We will definitely be flying Virgin again. Thank you so much crew it was amazing ❤️❤️❤️

I just flew on a domestic flight. I did not upgrade my seat, I didn’t eat anything on the plane and my carry on was 6.5kg so there is no reason for any additional changes and yet while I was on the plane I was charged $79.66! This is not in line with fair trade and therefore I have reported this company and will never book with them again! Show details

My wife and I recently flew from Melbourne to Denpasar Bali with Virgin Airlines, we had a very pleasant flight experience even though we flew economy, the seats were very comfortable, spaced well apart, plenty of leg and arm room , staff were friendly and helpful, after flying Jetstar for many years we won’t be going back to them anytime soon their new planes seating compared to Virgins is terrible and uncomfortable, thank you Virgin Show details

Did you know that you can be bumped off your flight at the last minute and someone else takes your spots? We bought our flights a year in advance to attend an Event , had checked in , were at the airport and then our seats were given to others and we were told we had a flight 5 hours later. Virgin policy apparently. Attached is a pic of us waiting for 5 hours after missing our event and waiting after having our flight seats taken from us Show details

Option to take earlier flight from Brisbane to Sydney - due to supposed airport closure in Sydney (weather) , 1635pm flight delayed 2 hours. All other Sydney flights from VA and Jetstar still departing on time. Very unimpressed with the explanation and will now review airline I use based on trust. Show details

Extremely disappointed with my recent experience. Virgin Australia cancelled my flight less than two hours before departure with no clear explanation and no reasonable alternative options provided. This left me stranded and scrambling to find last-minute travel arrangements at my own expense. There was no proactive communication or real support… Read more

from customer service – just a vague apology and the offer of a flight that didn’t suit my schedule at all. For an airline that promotes reliability and customer care, this was a huge letdown. I understand that cancellations can happen, but the lack of transparency, poor planning, and absence of genuine assistance made the situation much worse. Virgin needs to seriously improve how they handle disruptions if they want to retain customer trust.

Business class Cairns to Brisbane - old plane .. no USB .. no screens … wifi free for business class but pricey for economy. Food out of a TV dinner packet and no desert. Staff Ok Show details

Sitting at airport plane just never showed up. No announcements, no updates. Terrible customer service. I will stop flying virgin and go back to Qantas for my work flights Show details

I recently had a terrible experience with virgin airlines. The staff was rude and did not give us enough time to explain our situation. We were two people travelling, and one of our bag was slightly overweight. I was trying to move some documents to the other bag to balance the weight, but the staff did not listen and rushed us, saying we were… Read more

late. Our flight was at 20:30, but the boarding only started at 20:20. That delay was not our fault. I was also Very worried about my luggage. When i went to collect it, it was not on the regular collection belt. I asked the staff, they said it was kept separately because the zip was open. This made me really upset. What if i lost an important document. This whole experience was stressful and upsetting, I hope Virgin Airlines takes this seriously

We booked our flights over 3 months in advance. Brisbane to Melbourne Return. They have bumped us and our three children off the flight we booked at a reasonable time (3:10pm) to one 5.5 hours later, ridiculously late at night. Those flights are cheaper too. They’ve basically scammed us by overbooking. The flight we originally booked is still ‘on… Read more

time’, they’re still selling business class tickets. They have also separated our group after we paid to be seated together. When we rang the guest centre they had the audacity to try and make us pay to be seated together AGAIN. Had no solution to the predicament apart from offering to cancel our flights. Because we want to be stuck in Melbourne with no way home… Will never ever fly with Virgin again. This is profiteering at its absolute worst

I recently had a terrible experience with Virgin Australia, about 10 hours before my flight was to take off, I got a text message with an unsolicited change to my flight itinerary on June 30th, 2025, for a direct flight from Queenstown (ZQN) to Brisbane (BNE). My original booking was for flight VA118 departing Queenstown at 4:30 PM. I was… Read more

traveling with two young children, aged two and four, for whom a direct flight was crucial to ensure a manageable and comfortable journey. However, I received a text message informing me that I had been removed (kicked off) from this direct flight.

My new allocation involved a connection in Melbourne, which would have nearly doubled our total travel time and got us home at midnight. This was simply unacceptable given the ages of my children.

As a result, I was forced to opt for an earlier flight with a connection in Sydney. This change caused substantial inconvenience and disruption to my family. We had pre-arranged plans for the morning of June 30th in Queenstown that we had to cancel at the last minute. Furthermore, upon arrival in Sydney, we endured the added stress and difficulty of transferring from the international to the domestic terminal with two young children and luggage.

What should have been an approximately 5-hour direct journey ultimately extended to nearly 10 hours of travel time. This drastic increase was incredibly taxing on my small children, leading to significant upset and fatigue. The unforeseen and drastic changes to our itinerary severely impacted our travel experience and the well-being of my family.

When discussed with the lady on the counter at Virgin in the Airport, she literally couldn't give two hoots!