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90 listings

China Southern Airlines

International AirlinesChina Southern Airlines

4.7 from 4,350 reviews

Latest review: I booked two tickets via AuntyBetty website to fly out to Kunming from Sydney and stopover in Guanghzhou on 14/10/2020. Due to the Pandemic, Australian citizens are not allowed to leave the country.

  • Transparency
    4.0 (57)
  • In-Flight Service
    4.7 (88)
  • In-Flight Entertainment
    4.4 (84)
  • Food
    4.4 (86)
  • Seat Room
    4.4 (88)
  • Value for Money
    4.3 (93)
  • Wi-Fi
    5.0 (1)
Korean Air

International AirlinesKorean Air

3.9 from 44 reviews

Latest review: I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice

Japan Airlines

International AirlinesJapan Airlines

3.6 from 43 reviews

Latest review: Japan Airlines have no direct customer service available for changes made by them. They cancel your flight and ensure they are not contactable nor interested in assisting their passengers. Many

  • Transparency
    2.1 (9)
  • In-Flight Service
    2.9 (10)
  • In-Flight Entertainment
    2.7 (10)
  • Food
    2.9 (10)
  • Seat Room
    3.2 (10)
  • Value for Money
    2.3 (10)
  • Wi-Fi
    1.3 (3)
Singapore Airlines

International AirlinesSingapore Airlines

3.0 from 405 reviews

Latest review: Singapore Airlines were always by preferred airline of choice pre COVID-19. This won’t be the case anymore. The deceitful actions they took to try and avoid refunding my airfares, and the fact that I

  • Transparency
    2.5 (60)
  • In-Flight Service
    3.3 (42)
  • In-Flight Entertainment
    3.4 (38)
  • Food
    2.7 (42)
  • Seat Room
    3.0 (44)
  • Value for Money
    2.5 (65)
  • Wi-Fi
    1.9 (8)
China Airlines

International AirlinesChina Airlines

3.4 from 38 reviews

Latest review: Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online

  • Transparency
    4.1 (7)
  • In-Flight Service
    4.2 (6)
  • In-Flight Entertainment
    3.7 (6)
  • Food
    3.7 (6)
  • Seat Room
    4.3 (7)
  • Value for Money
    4.3 (7)
Royal Brunei Airlines

International AirlinesRoyal Brunei Airlines

2.8 from 122 reviews

Latest review: I first contacted Royal Brunei on 2/4/20, via their website, requesting a refund for my cancelled flight in May. I shouldn't have had to contact them at all, but did not receive any proactive

  • Transparency
    2.0 (7)
  • In-Flight Service
    3.0 (13)
  • In-Flight Entertainment
    2.6 (12)
  • Food
    2.9 (11)
  • Seat Room
    3.1 (12)
  • Value for Money
    2.1 (16)
Hawaiian Airlines

International AirlinesHawaiian Airlines

2.9 from 102 reviews

Latest review: We had flights to Honolulu & beyond booked for September 2020, but due to Covid-19 the flights were cancelled. After receiving their email I contacted the Hawaiian Airlines help line seeking help to

  • Transparency
    2.1 (8)
  • In-Flight Service
    1.8 (9)
  • In-Flight Entertainment
    2.1 (8)
  • Food
    1.3 (8)
  • Seat Room
    2.1 (9)
  • Value for Money
    2.2 (10)
Virgin Australia

Domestic Airlines and International AirlinesVirgin Australia · includes 2 listings

2.4 from 954 reviews

Latest review: I have booked a December holiday on Expedia to Hamilton Island back in June, Covid has made this trip very unlikely due to border closure so I canceled and instead of getting a refund of my $840 due

  • Transparency
    2.1 (121)
  • In-Flight Service
    2.4 (100)
  • In-Flight Entertainment
    1.9 (83)
  • Food
    2.1 (92)
  • Seat Room
    2.5 (102)
  • Value for Money
    2.0 (134)
  • Wi-Fi
    1.8 (31)
Cathay Pacific Airways

International AirlinesCathay Pacific Airways

2.5 from 151 reviews

Latest review: Full marks and much appreciation for a prompt and full refund of our unused flights due to Covid 19 from Paris to Hong Kong and Hong Kong to Sydney. We had a refund in our account just 12 days after

  • Transparency
    2.2 (29)
  • In-Flight Service
    2.3 (23)
  • In-Flight Entertainment
    2.7 (21)
  • Food
    2.4 (23)
  • Seat Room
    2.8 (21)
  • Value for Money
    2.3 (32)
  • Wi-Fi
    2.3 (8)
Air New Zealand

International AirlinesAir New Zealand

2.4 from 227 reviews

Latest review: My luggage arrived at Auckland while I waited to board my flight to Sydney. The flight itself was fine, but the baggage checks at the airport stole items out of my bags. Brand new pairs of socks in

  • Transparency
    1.7 (38)
  • In-Flight Service
    2.2 (22)
  • In-Flight Entertainment
    2.6 (17)
  • Food
    2.3 (18)
  • Seat Room
    2.3 (22)
  • Value for Money
    1.8 (39)
  • Wi-Fi
    4.0 (1)
Vietnam Airlines

International AirlinesVietnam Airlines

2.5 from 73 reviews

Latest review: I would advise not booking Vietnam Airlines. Due to COVID we have not been able to travel but after 6 months of asking for a refund of $16,000, we still haven’t received one, despite recent p

  • Transparency
    2.4 (19)
  • In-Flight Service
    3.4 (15)
  • In-Flight Entertainment
    3.4 (14)
  • Food
    3.3 (15)
  • Seat Room
    3.1 (14)
  • Value for Money
    2.3 (20)
Thai Airways

International AirlinesThai Airways

2.4 from 148 reviews

Latest review: It all started when we booked the flights in February, and our credit card was debited $5797.85. Thai airways then cancelled our flight on March 25. I initially waited 48 hours for someone from Thai

  • Transparency
    1.6 (17)
  • In-Flight Service
    2.1 (15)
  • In-Flight Entertainment
    2.7 (12)
  • Food
    2.0 (14)
  • Seat Room
    2.1 (14)
  • Value for Money
    1.7 (22)
  • Wi-Fi
    1.8 (5)
Emirates Airlines

International AirlinesEmirates Airlines

2.2 from 385 reviews

Latest review: Booked a 4 flight itinerary which cost us $1600aud pp took 1 flight and were offered only $178aud refund requested refund review in April no reason given no refund

  • Transparency
    1.9 (49)
  • In-Flight Service
    2.7 (46)
  • In-Flight Entertainment
    3.1 (42)
  • Food
    2.7 (45)
  • Seat Room
    2.7 (46)
  • Value for Money
    2.1 (59)
  • Wi-Fi
    2.3 (15)
Delta Airlines

International AirlinesDelta Airlines

2.4 from 59 reviews

Latest review: We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ) Then we booked with d

  • Transparency
    2.0 (3)
  • In-Flight Service
    2.3 (4)
  • In-Flight Entertainment
    2.3 (4)
  • Food
    2.8 (4)
  • Seat Room
    2.0 (4)
  • Value for Money
    2.3 (3)
  • Wi-Fi
    1.0 (1)
REX

Domestic AirlinesREX

2.2 from 117 reviews

Latest review: I am terrified of flying and every time I fly with Rex they have been amazing. Super friendly and helpful. Made it heaps better for me and I was more confident the next time I

  • Transparency
    2.3 (11)
  • In-Flight Service
    3.3 (12)
  • In-Flight Entertainment
    2.0 (4)
  • Food
    2.7 (9)
  • Seat Room
    2.8 (10)
  • Value for Money
    2.3 (15)
British Airways

International AirlinesBritish Airways

2.3 from 53 reviews

Latest review: The current Covid 19 pandemic is driving everyone nuts. Today is 22nd April 2020. I booked a return flight to Heathrow back in October 2019, flying 30th April.....next week!! Talk about bad timing.

  • Transparency
    2.5 (4)
  • In-Flight Service
    3.0 (2)
  • In-Flight Entertainment
    3.0 (1)
  • Food
    3.0 (1)
  • Seat Room
    3.0 (2)
  • Value for Money
    2.8 (4)
Qantas

Domestic Airlines and International AirlinesQantas · includes 2 listings

2.0 from 1,382 reviews

Latest review: I had my tickets cancelled WITHOUT notification from Qantas. I asked for a refund and someone told me they were going to send me a refund email. After 25 days and 9 emails with NO RESPONSE, I don’t k

  • Transparency
    1.6 (235)
  • In-Flight Service
    2.4 (161)
  • In-Flight Entertainment
    2.5 (134)
  • Food
    2.1 (145)
  • Seat Room
    2.3 (168)
  • Value for Money
    1.6 (266)
  • Wi-Fi
    2.0 (40)
Qatar Airways

International AirlinesQatar Airways

2.0 from 238 reviews

Latest review: I bought a ticket from MEL - TLL from Qatar airways, which was cancelled twice without any notice! After being able to rebook the flight for the third time I was on my way. Half way to Stockholm,

  • Transparency
    1.7 (55)
  • In-Flight Service
    3.2 (54)
  • In-Flight Entertainment
    3.2 (47)
  • Food
    2.9 (49)
  • Seat Room
    3.0 (52)
  • Value for Money
    2.2 (67)
  • Wi-Fi
    2.9 (16)
Virgin Atlantic

International AirlinesVirgin Atlantic

2.7 from 23 reviews

Latest review: Virgin Atlantic was amazing Check in staff friendly, helpful and professional. On board service and food excellent. Seamless connection to México with Delta airlines and again superb staff in the

United Airlines

International AirlinesUnited Airlines

2.0 from 163 reviews

Latest review: United Airlines has shaken my faith playing with my health during COVID 19 and patience. Never again after being loyal for years loyal and supportive. I started looking for a more respectful airline

  • Transparency
    1.7 (6)
  • In-Flight Service
    2.0 (5)
  • In-Flight Entertainment
    3.3 (3)
  • Food
    3.0 (4)
  • Seat Room
    2.5 (6)
  • Value for Money
    1.9 (7)
  • Wi-Fi
    2.0 (2)
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