Best Airlines
Based on 26,272 reviews
China Southern Airlines
4.7 (4,372) Summary
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Jenny NSW
They lied about the free night hotel accommodation in ChinaThey lied about giving a free night accommodation in Guangzhou. They say in the website that economy tickets get a free night accommodation if stopping for more than 8 hours intercontinental. They're denying me and my husband... Read more a hotel even though we have 18 stopover because they said my tickets were class "N". This is impossible for customers to know when purchasing tickets. I have no option of choosing one specific class cabin other than economy or business. This is just an scam. Very disappointed and will never fly them again. Avoid
Korean Air
3.7 (49) Summary
Howard P. 2 posts
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Very good serviceThe flight from sydney to south korea was good, service was good and food was actually better than most airplane food! Show details
China Airlines
3.3 (44) Summary
Paul T.
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Beware airline has changed there baggage allowanceWould fly regularly to nzwith China airways Taking fishing rods with me. Always under my weight allowance. Just booked in and was charged $75 for 1.5kg of extra baggage!!! Was still under weight allowance but had extra bag. So $75 payable. Show details
Royal Brunei Airlines
2.8 (136) Summary
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Emily R. 2 posts
VerifiedExtremely limited customer service skills and didn’t offer good adviceRoyal Brunei Whatsapp chat agent has extremely limited customer service skills and didn’t offer good advice. My husband was hospitalised for two weeks for Covid in Rome. I was alone in a foreign country and having fever. I wa... Read mores extremely stressed and having a headache! I requested a refund for my flight from DXB to BWN but the chat agent asked me to email their call centre. The call centre ignored my emails. The agent could have advised me to reschedule my flight so it will remain active and I could change it for other destinations or transfer to another traveller by paying a fee. They were absolutely unempathetic. Ill trained agent and unresponsive call centre!
Japan Airlines
2.9 (68) Summary
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Mercedes P. SA
Child and father separated on the planeVery disappointing my husband is flying back in a few hours from Malasia ( stop over coming from Japan) to Adelaide, my son aged 12 is not seating next to him. Won’t be flying back with them again. Show details
Rex Airlines
2.5 (638) Summary
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Allie T.
Best flight in yearsStaff were professional and accommodating, flight was smooth and on time, other customers were polite and friendly, food was great. Show details
Hawaiian Airlines
2.6 (123) Summary
Matt Bentley
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Worst flightBoarded flight at midnight, cabin crew served dinner at 1am (??? we just wanted to sleep! It was a 12 hour flight, serve us breakfast in 8 hours).
At around 2am they still had the lights on in the cabin (???) so I asked them ... Read morewhen they were going to turn it off so we could all have some well-deserved REST. 5 minutes later they turned it off. Then at 2:30am the screens in front of every seat turned on bright white and then showed an advertisement for duty-free products, the lights came on in the cabin and the crew came down the aisle with duty free products. I got out of my seat and asked the staff what the heck they were doing, we all just wanted to REST. They said okay and about 15 minutes later turned the lights off again. About 5 hours into the journey there was unexpected severe air turbulence and I honestly thought we were going to die because if the pilot was as stupid as the cabin staff... we're all dead. We didn't die, but on arrival in LA I was traumatised. I informed Air Hawaii about the trip and they offered me to stay in their first class lounge. Didn't offer me anything other than that. Over the phone to them I asked for some compensation, they sent me a $150 flight voucher to be used within 3 months, which I had no use for and could not be used on existing flights or transferred to another person. So it was a worthless, meaningless gesture and I suspect they knew it. Since that day I've had difficulty flying, and have had panic attacks on 2 flights. All due to the incompetency, hostility and lack of empathy and compassion from the air hawaii staff. It took me 10 years to tell this story.
At around 2am they still had the lights on in the cabin (???) so I asked them ... Read morewhen they were going to turn it off so we could all have some well-deserved REST. 5 minutes later they turned it off. Then at 2:30am the screens in front of every seat turned on bright white and then showed an advertisement for duty-free products, the lights came on in the cabin and the crew came down the aisle with duty free products. I got out of my seat and asked the staff what the heck they were doing, we all just wanted to REST. They said okay and about 15 minutes later turned the lights off again. About 5 hours into the journey there was unexpected severe air turbulence and I honestly thought we were going to die because if the pilot was as stupid as the cabin staff... we're all dead. We didn't die, but on arrival in LA I was traumatised. I informed Air Hawaii about the trip and they offered me to stay in their first class lounge. Didn't offer me anything other than that. Over the phone to them I asked for some compensation, they sent me a $150 flight voucher to be used within 3 months, which I had no use for and could not be used on existing flights or transferred to another person. So it was a worthless, meaningless gesture and I suspect they knew it. Since that day I've had difficulty flying, and have had panic attacks on 2 flights. All due to the incompetency, hostility and lack of empathy and compassion from the air hawaii staff. It took me 10 years to tell this story.
Singapore Airlines
2.4 (680) Summary
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Gaye Hodges 4 posts
Excellent!!!In the last 2 weeks I have flown with Singapore Airlines return from Brisbane to India. The staff on all flights were absolutely amazing, they were so
professional, hard working, so pleasant with all passengers.
On my last ... Read moreflight to Brisbane, an employee named Leslie was exceptional, especially to myself and another elderly lady sitting opposite me, I could not have had better service! I also love seeing the young ladies in their traditional uniforms, please don’t ever change them, they all look so lovely. Singapore Airlines for me forever now!
professional, hard working, so pleasant with all passengers.
On my last ... Read moreflight to Brisbane, an employee named Leslie was exceptional, especially to myself and another elderly lady sitting opposite me, I could not have had better service! I also love seeing the young ladies in their traditional uniforms, please don’t ever change them, they all look so lovely. Singapore Airlines for me forever now!
Xiamen Airlines
4.0 (10) Summary
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Shakthi VIC
Melbourne to Osaka Japan via XiamenWe recently booked a trip to Osaka from Melbourne with xiamen airlines economy. We were sceptical booking this as we havent travelled via this airline before and the reviews from many flyers wasnt very positive. However we go... Read moret very reasonable prices and decided to choose our own adventure and so glad we did! The flight had good seat space, leg room, in house entertainment, great meals, very good service by very polite crew members, very punctual, not long queues or waits to check in, board or offboard. Since we had overnight stay in xiamen, we were also provided transit hotel with 2 rooms (as we were a family of 4) at no cost that included really good buffet breakfast and also were arranged shuttle transport to and fro at minimal charge. The rooms were very clean, spacious, had a scrumptious breakfast and we had just the rest we needed between the flights. We had such a great flight and would definitely recommend and travel with xiamen again. Need more airlines like this
PS: written by a genuine traveller with a limitless passion to explore.
Vietnam Airlines
2.2 (121) Summary
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Baron K.
VerifiedLuggage damaged beyond repairMy luggage was damaged beyond usable condition. After all the fuss, I got the claim report and I asked how to proceed with the claim. The staff only said I can do it by myself without much explanation. No matter how I search ... Read morein google or by email, there was no further resolution as days passed by. It been 28 days since the incident happened. I suggest to all re-consider again when you are looking at their airline. Their insurance may not be as effective due to their service level.
Cathay Pacific Airways
2.2 (214) Summary
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Mitch 16 posts
VerifiedMixed - yet overall okI've just returned from flying Cathay Pacific in Business from Perth to Taipei.
It was the tail of two stories from both a service and a plane perspective.
It was the tail of two stories from both a service and a plane perspective.
Perth to Hong Kong and return are on a Boeing 777-300ER , from a p... Read more
lane perspective it is tired, very tired, the in flight entertainment is old and the screen is both unresponsive but also grainy. The seat is tired and the seat is fiddly to get into a lie flat position. It pales in comparison to a Singapore Airlines flight. The service on the flight to Hong Kong is overnight and the staff are pretty hands off. The meals like on any flight that leaves near midnight are at terrible times.. eating after midnight and breakfast at 0600.. nonetheless the food was pleasant and tasty but nothing blew me away. The return flight was a complete contrast. The staff were fantastic and the meal options were brilliant. The Soup, the wonton noodle main and the desserts were brilliant. The burger before landing , I kid you not was amazing. I could of eaten two I was so impressed. Now Hong Kong to Taipei and Return is on a Airbus A350 and whilst I still think the business class looks tired and dated the seat and in flight entertainment were infinitely better than a 777-300. The tech is easy to use and the seat is newer and the mechanics of the seat work alot better. I'm no aviation expert but why the hell they don't use this on the longer leg to Perth amazes me. Service was excellent on both flights and despite being only a 90 minute flight the meals were excellent again and prompt. Lounge Reviews - Perth Lounge is through a third party and whilst acceptable you'd far prefer to go in the Emirates, Qantas or Singapore Airlines lounge in Perth. Hong Kong - The pier is brilliant, I truly loved it. The Noodle bar is amazing and having fresh noodles dishes made is just brilliant. The coffee corner and having a barista made latte is also great to burn some time. The seating is also extremely comfy and the view into the airport is great to watch. Taipei - the Noodle bar here is just amazing. Serving Taiwanese beef soup is just delicious. Outside the Noodle bar it's comfy yet sparse compared to Hong Kong but that makes sense. I read today that CX is updating it's 777 to it's new Aria Business class... This is is exactly what is needed to make it a worthy airline choice to Asia, North America or Europe. Perth urgently needs to be updated to a A350 in the interim is my opinion. Otherwise go Singapore Airlines to Asia or Singapore , Qatar or Emirates to Europe. Food 7/10 Service 7/10 Planes 777 5/10 A350 7/10Delta Air Lines
2.3 (69) Summary
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Alex Brennan NSW 3 posts
Worst long haul flight of my life3 hour delay, unfriendly and unresponsive staff, toilets were filthy and the food was disgusting. I will never fly Delta again. Show details
Bonza
2.0 (276) Summary
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Dom W.
Customer Service terribleNeeded to reschedule a flight due to illness. App would not allow a change beyond March for first flight.
Went onto live chat. After 1.15 min waiting in a queue we are about to give up.
I tried to find a way to give them direct feedback & I couldn’t find anything.
Lost trust in Bonza now & don’t believe they have an acceptable customer service. Show details
Went onto live chat. After 1.15 min waiting in a queue we are about to give up.
I tried to find a way to give them direct feedback & I couldn’t find anything.
Lost trust in Bonza now & don’t believe they have an acceptable customer service. Show details
Link Airways
3.2 (14) Summary
Julie
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Great serviceExtremely friendly staff - it was nice to be treated like I mattered. Well done Show details
Emirates Airlines
2.0 (524) Summary
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lis t.
Grade dropped, Never fly again with EmiratesIf i could give a 0 stars i would
i flyed with Emirates in 2023. They seemed a really good airline and told others that too .
Differet story when i went to Europe in Febuary,2024.
Looks lik... Read moree Their grade has fallen terribly. On the way back from Europe, Flight Left nearly 2 hours late. Food and drinks took approx 2.5 hours too come , and many were complaining as people were waiting and flight was late leaving. We were told too relocate too the front of the plane about 1 hours prior too landing in Dubai-so we could run and get our connecting flight in Dubai. Got too Dubai, and we could not get any updates as I couldnt get internet on the Plane and we landed -there was someone holding a sign, but he wouldnt speak.,so we did what cabin crew asked and ran too the next flight . Told by Cabin Crew , that there were others for Australia bound and they knew we were getting a connection so they would wait. Got too the boarding gate -they already had us on another flight, so they reissued our original tickets. Boarded and they gave us seats nearly 30 rows apart. I paid extra and told the supervisior. Could see our seats empty , but she refused too give my seats i paid for. We got up the back theeen near the toilets and not the seats we paid. Got to Australia...Our lugguge was missing and looked for a few hours, filed a report. One bag turned up nearly 2 days later and another over 5 days later. Customer service is disgraceful,i have too wait too hear back. Never again will i travel with Emirates. They destroyed my trip The airline hostess asked too report it, so doesnt look real good
i flyed with Emirates in 2023. They seemed a really good airline and told others that too .
Differet story when i went to Europe in Febuary,2024.
Looks lik... Read moree Their grade has fallen terribly. On the way back from Europe, Flight Left nearly 2 hours late. Food and drinks took approx 2.5 hours too come , and many were complaining as people were waiting and flight was late leaving. We were told too relocate too the front of the plane about 1 hours prior too landing in Dubai-so we could run and get our connecting flight in Dubai. Got too Dubai, and we could not get any updates as I couldnt get internet on the Plane and we landed -there was someone holding a sign, but he wouldnt speak.,so we did what cabin crew asked and ran too the next flight . Told by Cabin Crew , that there were others for Australia bound and they knew we were getting a connection so they would wait. Got too the boarding gate -they already had us on another flight, so they reissued our original tickets. Boarded and they gave us seats nearly 30 rows apart. I paid extra and told the supervisior. Could see our seats empty , but she refused too give my seats i paid for. We got up the back theeen near the toilets and not the seats we paid. Got to Australia...Our lugguge was missing and looked for a few hours, filed a report. One bag turned up nearly 2 days later and another over 5 days later. Customer service is disgraceful,i have too wait too hear back. Never again will i travel with Emirates. They destroyed my trip The airline hostess asked too report it, so doesnt look real good
Virgin Atlantic
2.7 (23) Summary
Angie M Melbourne 5 posts
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Excellent in every wayVirgin Atlantic was amazing
Check in staff friendly, helpful and professional. On board service and food excellent.
Seamless connection to México with Delta airlines and ag... Read more
ain superb staff in the air and on the ground. I will definitely use Virgin for any future trips overseas.Asiana Airlines
3.1 (14) Summary
Aiden N. NSW 3 posts
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A lot of delayed and cancelled flights with Air AsianaIncheon airport is good. Been here many times but Air Asiana has so many delays and cancellations, be mindful. I missed by connecting flight (also Asiana) the first flight from Sydney was delayed. I got a $11 voucher.. lol. I ended up missing christmas with my family.
Never again will I fly Asiana. Show details
Never again will I fly Asiana. Show details
Air New Zealand
1.9 (404) Summary
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Travel NSW 4 posts
AppaullingMy flight was cancelled from syd to auck, moved forward a day and cancelled again with no flight available on that day!!!
Employees tried to be helpful but one did hang up on me.
After jumping up and down during several calls(time wasters) i was finally moved to another carrrier. Not a good start to a holiday and extra expense.. Show details
Employees tried to be helpful but one did hang up on me.
After jumping up and down during several calls(time wasters) i was finally moved to another carrrier. Not a good start to a holiday and extra expense.. Show details
Nexus Airlines
4.0 (8) Summary
Anita Western Australia
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Highly recommended!Nexus have been nothing but accommodating and caring. They have helped me process a booking easily when flights were missed and their staff were friendly. Thankyou Nexus! Highly recommend this airline! Show details
Thai Airways
1.9 (246) Summary
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IM-Melbourne VIC 5 posts
Tried it for the first time. Definitely my last time as wellWhere to start - the flight from Kolkata was late at night (1:55 am) and of course taking a late flight with a teo years old can be challenging. Yet, the ground staff didn’t make it easy at all and instead of offering priorit... Read morey boarding (which is quite common all over the world when you are flying with a toddler) didn’t let us board till everyone else had boarded. Of course, by that time our little one was tired and didn’t enjoy the experience.
Then, the flight got delayed due to heavy fog and low visibility (fair enough) and we didn’t depart till 4:20 am in the morning. All the while we waited from around 1:30 am till 4:20 am inside the aircraft the crew only kept serving water and didn’t serve the supper till the aircraft was in the cruising altitude at around 5am in the morning.
Now, it’s been three weeks since we have arrived at Melbourne and discovered that we have left a jacket in one of the flights. I have emailed their Kolkata office, Bangkok office as well as the Australian office three times (14th, 19th and 23rd January) without any response. Mind it, we are talking about a full paying airlines - not some cheap budget airlines.
Also, did I mention the uncomfortable seats and the lack of legroom? It felt like we were flying some cheap budget airlines.
Air China
2.3 (39) Summary
Roman NSW 2 posts
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Horrible Company Web-SiteOnline check-in is a huge challenge. Website does not work properly. No response on phone calls or online requests. Unfortunately, cannot put rating 0. Show details
British Airways
2.0 (74) Summary
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JnC
delays + horrible communication for re-booking connecting flightsI will never be flying with BA again. This is my first and last.
I was flying from Singapore, transit at Sydney and then to Auckland, my destination.
Firstly, there was an hour delay for the flight from Singapore. That was ... Read morefine, I received an email in advance and could just head over slightly later. I confirmed with the staff at Singapore that I'll make it just fine for my connecting flight since it was just an hour delay vs a few hours in transit. I arrived in Sydney, the flight was fine and the BA staff were decent. I knew that it was close to my boarding time and so I rushed through the checks to get to my international transit flight. I was tired, nauseous (common symptom for me post-flight) and dehydrated but I was determined to get on the flight and then rest. I made it in time and was queuing alongside the passengers. We were ushered downstairs to catch the shuttle bus. After queuing for such a long time, they scanned my boarding pass and said that I was taken off this flight (I was not notified prior) and had to find the transfer desk and request for a re-book of my connecting flight. I rushed over as quickly as I could to waste no time. The lady who was a Qantas rep told me that I needed to speak to a Menzies rep about this matter. She gave me instructions to find a Menzies rep. Again, I rushed to the boarding gate of an Asiana flight to speak to a Menzies rep but they were busy boarding the passengers (understable). So, I waited by the side for all the passengers to board, only to be told to head to ANOTHER transfer desk to re-book my connecting flight. There were other disgruntled passengers when I arrived. The next available flight was at night. This meant that I arrived at 8+am at Sydney and had to wait for close to 12 hours to get on the next flight. As I did not have an Aussie visa (did not need one as per my booked flights), I was not granted a day stay and was given a meal voucher and was sent off to hunt for a good place to rest/sleep/nap. Many cafes and restaurants rejected my meal voucher by the way but I finally got food. Ultimately, my re-booked flight was delayed AGAIN by another 30mins. The stress, anxiety, fatigue and hassle caused by BA's poor re-booking system... I've filed a formal complaint and request for compensation and we're waiting to hear back. Wish me luck!
I was flying from Singapore, transit at Sydney and then to Auckland, my destination.
Firstly, there was an hour delay for the flight from Singapore. That was ... Read morefine, I received an email in advance and could just head over slightly later. I confirmed with the staff at Singapore that I'll make it just fine for my connecting flight since it was just an hour delay vs a few hours in transit. I arrived in Sydney, the flight was fine and the BA staff were decent. I knew that it was close to my boarding time and so I rushed through the checks to get to my international transit flight. I was tired, nauseous (common symptom for me post-flight) and dehydrated but I was determined to get on the flight and then rest. I made it in time and was queuing alongside the passengers. We were ushered downstairs to catch the shuttle bus. After queuing for such a long time, they scanned my boarding pass and said that I was taken off this flight (I was not notified prior) and had to find the transfer desk and request for a re-book of my connecting flight. I rushed over as quickly as I could to waste no time. The lady who was a Qantas rep told me that I needed to speak to a Menzies rep about this matter. She gave me instructions to find a Menzies rep. Again, I rushed to the boarding gate of an Asiana flight to speak to a Menzies rep but they were busy boarding the passengers (understable). So, I waited by the side for all the passengers to board, only to be told to head to ANOTHER transfer desk to re-book my connecting flight. There were other disgruntled passengers when I arrived. The next available flight was at night. This meant that I arrived at 8+am at Sydney and had to wait for close to 12 hours to get on the next flight. As I did not have an Aussie visa (did not need one as per my booked flights), I was not granted a day stay and was given a meal voucher and was sent off to hunt for a good place to rest/sleep/nap. Many cafes and restaurants rejected my meal voucher by the way but I finally got food. Ultimately, my re-booked flight was delayed AGAIN by another 30mins. The stress, anxiety, fatigue and hassle caused by BA's poor re-booking system... I've filed a formal complaint and request for compensation and we're waiting to hear back. Wish me luck!
United Airlines
1.9 (197) Summary
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mike s
Verifiedworst flight experience ever1. The Flight from PIT to ORD pushed back from the gate, but then the pilot said there was an issue with the brakes. So we went back to the gate an sat there for 90 minutes. The plane was in PIT all night long – why wasn’t so... Read moremeone checking out the plane and making it sure it was ready to go first thing in the morning?!
2. They let us get off the plane in PIT, and we tried to book another route to HNL that day (via NWK), but then United customer service told us to get back on the plane, because we could still get to ORD and make our connection. But there more delays once we got back on the plane. It finally took off 2 hours late, and there was some small hope that we could make the connection in ORD. But then there were air traffic delays in ORD (which United SHOULD HAVE SEEN AHEAD OF TIME!)
3. When we finally landed in ORD we ran to the nearby gate for the connection to HNL only to learn that the flight had departed ten minutes previously. There were 20 passengers making the connection from the PIT flight to the HNL flight. United could have easily held the flight for another 15 minutes (the flight was scheduled to land EARLY in HNL as it was!!) to allow all of us passengers to make the connection. Your failure to do this demonstrates your complete lack of care regarding your customers.
a. Your customer service options totally suck.
b. We tried to use the kiosks in ORD to rebook a flight, but they were not working.
c. No one answered your customer service phone line.
d. The line at the customer service desk was over 50 people long – yes, I counted them.
e. I tried to use a Day pass to enter a United Club near the gate, but they were not accepting Day Passes. WTH?!
4. We walked to another United Club and I used a Day pass to enter and get help from the customer service agents there. While the agent was helping , she was providing options, and I needed to discuss them with my wife who was waiting outside. I went to get her so she could help make a decision re rescheduling our route to HNL, but the women at the front of the United Club would not let her in without a day pass – even though we did NOT want to use the facilities, did not want to stay, and only wanted to get our flights rescheduled. I demanded to speak with the manager who took his time coming to speak with me, and then he was a complete corporate tool and would not let my wife in for 5 minutes to help with this rerouting, either. Such terrible customer service, for what was already a bad experience, was completely absurd and unacceptable.
5. We got rebooked on a flight to SFO and then on the HNL, but when we went to the gate for the flight to SFO, it was delayed by 3 hours!! So we would miss the connection to HNL! (that flight was eventually delayed by 6 hours total. Can United not keep your planes in working order?! Seriously?!)
6. So, we got rebooked again on the flight to HNL the next day – missing an entire day of our vacation in Hawaii. Thanks a lot United!
7. The agents that rebooked us for the next day arranged a hotel voucher at a not very impressive hotel in a sketchy part of Chicago, and gave us some food vouchers. But they did not tell us that the food vouchers were only valid inside the airport. Even though the vouchers say they work like any prepaid credit card, they do not! They only work at airport locations. This isnot helpful when we are going to a hotel at noon and need to wait until the next day at 10 AM to fly out – we are not going to stick around and eat at the airport – we needed vouchers that would work anywhere. I tried to use the vouchers at a grocery store and at a restaurant near the hotel, and the vouchers did not work at either location. So, What the Hell? Your vouchers ended up being worthless to us.
8. On the following day, we returned to the airport, and tried to check our bags at the curb but the bell caps said they could not check our bags and we had to go inside. Inside, the kiosks would not allow us to check in or print bag tags and we had to speak to an actual agent. After waiting in line for half an hour, the agent could not figure out how to check us in, or check our bags, because she said the system showed us as having left the previous day on our original flight. Clearly NOT TRUE! We had printed boarding passes for the upcoming flight, with assigned seats, but she could not find us in the system. Your computer systems are also terrible.
9. The agent eventually called some people who got it figured out so that she could check our bags, but she changed our seats to much worse seats than we had on our boarding passes. She said that there was nothing she could do about it – that’s how the system works – and we would have to speak to an agent at the gate to try to change our seats there. Ridiculous.
10. We did manage to change our seats to ones similar to what we had expected at the gate. This flight was only delayed by half an hour.
11. On our return trip, we arrived back in ORD on time, but the connecting flight to PIT was delayed by 90 minutes, again for a mechanical issue. Three mechanical issues out of 4 flights? I am now scared to fly on United – why can’t you keep your planes in working order?!
12. We eventually made it home, and I now have time to document this debacle of an experience with United Airlines. This was the most egregious example of poor customer service I have ever experienced with an airline in 40 plus years of flying. I run my own businesses, and if any of my teams ever provided a customer with an experience even close to what my wife and I experienced on this trip, I would fire people and then reconsider my processes and our ability to remain in business.
Virgin Australia
1.8 (2,244) Summary
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Peter B. 2 posts
DomesticCheerful people happy to assistStaff at Virgin were fantastic, friendly and helpful. Especially after another airline cancelled our flight and left us with very poor options to get back home. Virgin stepped up and saved the day, with a smile. Show details
China Eastern Airlines
2.1 (52) Summary
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Ernesto B.
No customer serviceI purchase a ticket premium economy , they swap the aircraft from Shangai to Rome and no premium economy available anymore. No communication to advice that no premium economy available, didn’t make any effort was made to upgrade to business, no any responsibility for they own mistakes and pore communication . Show details
Garuda Indonesia
1.9 (118) Summary
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Haidy K 2 posts
Horrible airlineWe had a flight booked to Bali, they emailed us a few hours before our flight saying that our flight was delayed by 10hours! I can appreciate that flights may need to delay for a couple of hours or so, but 10 hours is ridiculous! Never flying with garuda again Show details
Qatar Airways
1.7 (489) Summary
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Ange QLD 2 posts
The experience I had with the airlineMy flight was delayed at Gatwick airport on 29th February and I missed my connection at Doha airport to Brisbane. On arrival at Doha I was told we would not be flying to Brisbane until the following evening but be given a hot... Read moreel. After being told to have a meal and come back in a couple of hours at midnight, when I returned to the transfer desk I was told there were no rooms and return at 6am. It was impossible to book anything independently at that’ point. And I was traveling on my own. After a sleepless and uncomfortable night there were still no rooms! There was no support from customer care and I’m still waiting on the compensation. Not happy with Qatar Airlines.
Fiji Airways
1.7 (131) Summary
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Noel NSW 34 posts
AwlfulOne word-don’t. Flew business class to San Francisco via Nadi in new A 350. Great plane but they still managed to stuff it up. Business class recliner 18K on slight out of San Fransisco didn’t work on both legs. Imagine payin... Read moreg for business and having to sit upright for 15 hours. You can’t select seats on line. They rip you off for taking snow skis and now at baggage in Sunday waiting 30 minutes for our bags to arrive. The true bullashitta aitline
Malaysia Airlines
1.6 (508) Summary
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Sibu Joy
IrresponsibleI booked two tickets for my mother and my sister to travel from chennai to New Zealand. They came to NZ without any problem, however, there was no wheel chair assistance given. When going back i called Malaysia Airlines to as... Read morek them to cancel my sisters ticket and keep my mothers ticket as it is because only she will be travelling and i made sure i booked a flexi ticket so i can cancel anytime. When i spoke to the agent she said she has cancelled the ticket for my sister and had my mums kept as it is. But two days before my mothers travel i went online to check the ticket i found that her ticket was kept on hold. So i called the Airlines and they said its been cancelled. I asked them why and they said I requested it to be cancelled. After a day of fight with them and language barrier of them not understanding English properly they found out that its was the 1st agents mistake as she cancelled both the ticket instead. So, i had to rebook the ticket just one day before the travel which was so expensive. And my mother couldn't be in NZ as she was in visitor visa and had to leave the country in a day. Now the airlines knows that its their mistake and took the compliant but they are not refunding the excess money i paid because of the last minute tickets which would be close to $700 to $800 NZD. Its been three months now and they said they will get back in 40 days which was in the beginning of January to be exact 4th of January. We would have made numerous number of calls to the airlines and no one are able to give a proper answer and they kept saying their manager would call back which has not happened till now.
Air Canada
1.6 (149) Summary
Emma 4 posts
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Ripped offBooked a flight for two using air Canada website. Transition was declined. Booked again and was then accepted. Payed through PayPal for both transactions. Was charged for two booking. contacted PayPal and aircanada and was re... Read morefunded one of the bookings. Two weeks later was refunded the other booking and was left without any flights to Canada. Rebooked but was $400 more. Contacted Air Canada they gave me a discount code but even with using the code put me out $500 dollars to book flights. What a joke!!