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Best Airlines
90 listings
International AirlinesChina Southern Airlines
Latest review: Have a flight booked with China Southern next week. The route has not flown now for 2 months due to the corona virus; however, they refuse to cancel the ticket without a huge surcharge and have
- Review Summary
- Transparency 4.1 (55)
- In-Flight Service 4.7 (88)
- In-Flight Entertainment 4.4 (84)
- Food4.4 (86)
- Seat Room4.4 (88)
- Value for Money4.3 (92)
- Wi-Fi5.0 (1)
International AirlinesKorean Air
Latest review: I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice
International AirlinesJapan Airlines
Latest review: I booked a Japan Airlines ticket via Travelgenio.com for a flight from Singapore to Los Angeles via Tokyo on 4-5 April 2020. I got an email from Travelgenio on 01-Apr-2020 that the schedule of the
- Review Summary
- Transparency 2.7 (6)
- In-Flight Service 3.4 (8)
- In-Flight Entertainment 3.1 (8)
- Food3.4 (8)
- Seat Room3.6 (8)
- Value for Money2.6 (8)
- Wi-Fi1.5 (2)
International AirlinesSingapore Airlines
Latest review: Despite SA cancelling a flight to Europe weeks ago it kept showing in the app as confirmed. Finally an email to me cancelling it. I had previously requested a refund (non refundable ticket) as
- Review Summary
- Transparency 2.5 (50)
- In-Flight Service 3.2 (38)
- In-Flight Entertainment 3.4 (34)
- Food2.6 (38)
- Seat Room2.9 (40)
- Value for Money2.5 (56)
- Wi-Fi1.5 (6)
International AirlinesChina Airlines
Latest review: Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online
- Review Summary
- Transparency 4.1 (7)
- In-Flight Service 4.2 (6)
- In-Flight Entertainment 3.7 (6)
- Food3.7 (6)
- Seat Room4.3 (7)
- Value for Money4.3 (7)
International AirlinesRoyal Brunei Airlines
Latest review: Tried to get refunded in March for cancelled flights , they are trying to take processing fee and oblivious to the fact they can’t honour the flight due to the restrictions of Covid 19 ( yeah!) Been
- Review Summary
- Transparency 2.2 (6)
- In-Flight Service 3.0 (13)
- In-Flight Entertainment 2.6 (12)
- Food2.9 (11)
- Seat Room3.1 (12)
- Value for Money1.9 (15)
International AirlinesHawaiian Airlines
Latest review: We had booked flights to Honolulu in June, the pandemic hit and we thought we had lost our airfares. We contacted HA through their Facebook page, received a quick response through Messenger advising
- Review Summary
- Transparency 1.7 (7)
- In-Flight Service 1.8 (9)
- In-Flight Entertainment 2.1 (8)
- Food1.3 (8)
- Seat Room2.1 (9)
- Value for Money1.9 (9)
Domestic Airlines and International AirlinesVirgin Australia · includes 2 listings
Latest review: I have to use a wheel chair and need help getting on and off the flights. Staff have always been attentive , can't do enough for me, I'm so thankful. A great airline and staff and sad if we lose
- Review Summary
- Transparency 2.2 (110)
- In-Flight Service 2.5 (96)
- In-Flight Entertainment 1.9 (80)
- Food2.2 (90)
- Seat Room2.5 (99)
- Value for Money2.1 (123)
- Wi-Fi1.9 (28)
International AirlinesAir New Zealand
Latest review: Air NZ cancelled my flight to London via LA weeks ago and have been trying to force me to take a credit instead of a refund despite US law stating they must refund people. I explained I'm currently
- Review Summary
- Transparency 1.9 (30)
- In-Flight Service 2.2 (21)
- In-Flight Entertainment 2.6 (16)
- Food2.2 (17)
- Seat Room2.2 (21)
- Value for Money1.9 (32)
International AirlinesVietnam Airlines
Latest review: Have travelled with VN airlines several trips both international and domestic. We are satisfied with their good service, friendly and attentive, good meal menu, wide selections of in flight
- Review Summary
- Transparency 2.5 (13)
- In-Flight Service 3.4 (13)
- In-Flight Entertainment 3.5 (13)
- Food3.2 (13)
- Seat Room3.1 (13)
- Value for Money2.5 (15)
International AirlinesThai Airways
Latest review: Since 20/3/20 I have been endeavouring to cancel or redate my flight to Norway after the border was closed. My flight was due out 25/3/20. After literally hours on the phone I got to 2nd and the
- Review Summary
- Transparency 1.7 (14)
- In-Flight Service 2.3 (12)
- In-Flight Entertainment 2.8 (11)
- Food2.2 (12)
- Seat Room2.5 (11)
- Value for Money1.8 (19)
- Wi-Fi2.0 (4)
International AirlinesCathay Pacific Airways
Latest review: 1.terrible check-in at Mumbai airport.. 2.flight crew unfriendly and unhelpful 3.no soap in business bathroom after one hour of flying . Worst Business flight ever... and I travel several times per
- Review Summary
- Transparency 2.0 (24)
- In-Flight Service 2.1 (21)
- In-Flight Entertainment 2.5 (19)
- Food2.2 (21)
- Seat Room2.6 (19)
- Value for Money2.0 (27)
- Wi-Fi1.9 (7)
International AirlinesEmirates Airlines
Latest review: Applied refund before they stopped flights due to family emergency but still not refunding. Even fare we paid was higher and fully refundable clearly stated on ticket. Same Reply via email after few
- Review Summary
- Transparency 2.0 (44)
- In-Flight Service 2.7 (43)
- In-Flight Entertainment 3.0 (39)
- Food2.7 (42)
- Seat Room2.7 (43)
- Value for Money2.1 (55)
- Wi-Fi2.1 (14)
International AirlinesDelta Airlines
Latest review: We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ) Then we booked with d
- Review Summary
- Transparency 2.0 (3)
- In-Flight Service 2.3 (4)
- In-Flight Entertainment 2.3 (4)
- Food2.8 (4)
- Seat Room2.0 (4)
- Value for Money2.3 (3)
- Wi-Fi1.0 (1)
Domestic AirlinesREX
Latest review: After hours of delays my flight was eventually cancelled and received absolutely zero compensation for having to pay for additional accomodation and travel to be put on the next flight the next day.
- Review Summary
- Transparency 2.4 (10)
- In-Flight Service 3.3 (11)
- In-Flight Entertainment 1.7 (3)
- Food2.6 (8)
- Seat Room2.8 (9)
- Value for Money2.2 (14)
International AirlinesQatar Airways
Latest review: We are now in Quarantine at a hotel in Melbourne and I would like to provide some feedback regarding Qatar Airways. Me and my daughter were in Cyprus and could not leave on our Qatar airlines return
- Review Summary
- Transparency 1.7 (41)
- In-Flight Service 3.2 (47)
- In-Flight Entertainment 3.2 (42)
- Food3.0 (44)
- Seat Room3.1 (45)
- Value for Money2.3 (53)
- Wi-Fi3.0 (13)
International AirlinesBritish Airways
Latest review: The current Covid 19 pandemic is driving everyone nuts. Today is 22nd April 2020. I booked a return flight to Heathrow back in October 2019, flying 30th April.....next week!! Talk about bad timing.
- Review Summary
- Transparency 2.5 (4)
- In-Flight Service 3.0 (2)
- In-Flight Entertainment 3.0 (1)
- Food3.0 (1)
- Seat Room3.0 (2)
- Value for Money2.8 (4)
Domestic Airlines and International AirlinesQantas · includes 2 listings
Latest review: Qantas cancelled flights due to COVID. Decided we wanted a refund. Originally told 1 week, then 3 weeks, then after waiting on the phone for an hour told 8-10 weeks wait because they are short
- Review Summary
- Transparency 1.6 (205)
- In-Flight Service 2.4 (152)
- In-Flight Entertainment 2.6 (130)
- Food2.1 (140)
- Seat Room2.3 (158)
- Value for Money1.7 (236)
- Wi-Fi2.1 (35)
International AirlinesUnited Airlines
Latest review: Booked code share flight with ANZ to return from Canada to Australia as per DFAT instructions. Checked with agent less than 24 hours before departure - All good. Next morning UAL cancelled all
- Review Summary
- Transparency 2.0 (4)
- In-Flight Service 2.0 (4)
- In-Flight Entertainment 4.0 (2)
- Food3.7 (3)
- Seat Room2.8 (5)
- Value for Money2.2 (5)
- Wi-Fi3.0 (1)
International AirlinesVirgin Atlantic
Latest review: Virgin Atlantic was amazing Check in staff friendly, helpful and professional. On board service and food excellent. Seamless connection to México with Delta airlines and again superb staff in the