Best Airlines

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Delayed Geraldton to Perth flight for 4 hours , making me to miss connection flight. Poor service. On a previous occasion, I arrived just five… Read more

minutes before check-in closed. Even though I didn't have any checked luggage and boarding hadn't even started, the boarding staff at Geraldton Airport were quite rude and wouldn't allow me to board.

I regularly use Rex for regional flights and my overall experience has been positive. It is fairly basic, but I have found it efficient and reliable.… Read more

Fares are often similar to Nexus Airlines and for the regional routes I use, both are generally a little cheaper than Qantas.

My main criticism is the online payment process. I recently tried to book a Rex flight using my Qantas Pay prepaid Mastercard. There were sufficient funds available, and I had successfully used the same card earlier that day to purchase a Qantas flight.

The Rex website declined the payment with the message: “Payment Authorisation could not be obtained, Please try again, you have 2 attempts remaining.”

I then tried PayPal using the same Qantas Pay card, but that was also declined with: “Check your account balance before trying this card again.” There were sufficient funds available.

The online checkout provides card and PayPal payment options but no Apple Pay or Google Pay, which was particularly inconvenient in this situation.

Rex also charges a 1% online booking/handling fee, plus a payment surcharge — currently 1.5% for Mastercard or 0.82% for PayPal, excluding GST. However, booking online is still preferable to paying an additional $22 service fee for booking over the phone.

I had specifically transferred money into Qantas Pay for the flights. After neither Rex’s card payment nor PayPal worked, I had to cash the funds back out, which Qantas Pay advises can take up to two business days.

On the positive side, I have frequently used Rex’s unaccompanied minor service (UMR) and have found both the booking and handover processes straightforward, with no issues. I have never had concerns about my child’s safety or care during the process. Collection is also appropriately controlled and safe — the minor is only released to the person authorised for collection on the UMR form.

Overall, Rex remains a basic but reliable and competitively priced regional airline. Adding Apple Pay and Google Pay would make its online booking system considerably more convenient.

As a 76 year old Australian who’s travelled for many years, started in 1958 with TAA, I’d give China Airways 5 solid Stars. I Departed with Qantas… Read more

and returned with China Airways; and boarded with some reservations, so my experience came as a pleasant surprise: Economy - superior seating to Qantas (am tall with long legs); incredibly large delicious hot meal served on a porcelain ?? plate with Stainless Steel cutlery + fresh salad + diced fruit + choc brownie + small choc bar + cold drink & tea - all served very politely in good time unlike Qantas who ran out of food and we waited to find out that after watching the ‘special order meals’ served a good half an hour before everyone else… as a 5th generation Australian I once supported & believed in Qantas, but those days ended years and years ago!

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

[Weblink Removed]

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

My recent trip from Melbourne to Helsinki via Singapore Airline was extremely bad, particular with its customer service. The flight was changed 9… Read more

times by the airline, and each time I need to contact the customer service, the experience was dreadful, long waiting, hanged up etc. When I reached my destination, it added extra 24 hours for the journey, 100% caused by airline’s sudden cancellation.

Further, the airline refused to reimburse money back into my credit card without any valid reasons, instead they want me to put my person bank account plus witness and witness signature sending through via email (a very insecure way to expose these kind of info), somewhat scammers would chose such approach. I understand no any commercial entities would reimburse money back other than the original credit card that it paid for the cost.

It seems to me Singapore Airline do not want reimburse me at all. So I will not use Singapore airline in the future, small financial loss to me, but much bigger loss for them, losing a valid long term customer like me.

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Really helpfull and professional staff at gate and on the phone, changed gates without texting or emailing after checked in but didn't charge to get next flight and gave meal voucher too. Excellent service Show details

14 hr flight London Heathrow to Haneda Japan. We were seated by a group of unaccompanied children, they were noisy, disruptive lights on and off, it… Read more

was a night flight,we got no sleep. staff were more interested in entertainment them than looking after surrounding passengers. Worst flight ever

Delayed delayed and delayed dot dot dot dot dot dot

Absolutely Horrible Experience Go with Any Other Airline definitely Qantas I hope after today is Karma they Treat Women travelling like Disgusting Beyond Belief don’t trust them they over charged me and treated an older lady like a wart on ur foot. Show details

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

In flight, I think VN are pretty good. The food was excellent imo and I don't understand why anyone would be saying otherwise. There's a good… Read more

selection of drinks, fresh flavoursome Asian-inspired dishes for all main meals, as well as a western option. And the leg room in flight is fantastic! Off-flight is a slightly different experience as I was bumped from a seat that I paid for. But mainly, my big stress and let-down with VN is the transit experience at Ho Chi Minh city airport. I was transiting to a domestic Hanoi flight and apart from getting a 'transit' sticker stuck on my lapel, there was otherwise no assistance provided in what is a pretty harrowing experience. As a customer you need to clear immigration at HCM city, collect you luggage, and get yourself across to Terminal 3 (about 30-40 mins by bus!), and then at Terminal 3 you need to chase down where the [Content Removed] the departures are and re-check you bag in for the Hanoi flight. Bunch all of the immigration, bus transfer, mission-seeking to locate departures and then baggage re-check-in and you should be allowing about 2.5 hours between flights, however my connecting flight was booked for me in just under 2 hours. So I was stressed beyond words trying to get over to the other terminal and make my connecting flight. I did make it, as the last passengers were boarding. VN, you need to fix this.

cathay pacific clearly does not care about their customers. We have been trying to book plane tickets for 48 hours now, for a trip that is days away,… Read more

only to be met with error after error after error. And we have tried contacting customer support on every single channel available. We tried their own website, facebook, x, instagram, and even filed a Better Business Bureau complaint. I transferred 95700 miles from my credit card just to make this booking for my family. And now theyre stuck on cathays platform and theyre not giving us a single way to use them. And now I dont have an option to send them back to capitalone to use them for a different trip.

Their websites support? They got basic information then transferred me over and over again. Until they transferred me and no agent came in. The chat was disconnected

Facebook? They collected my information on the flights we were trying to book and the passengers we wanted to book for. Then they stopped responding. 24 hours later I get a survey. They got the lowest scores across the board from me.

X? Disconnected before we could even start

Instagram I still havent even gotten a response.

These people have pissed me off to the point that I even searched for executives' emails to tell them how badly their airline has been doing. Still received no response.

Don't waste your money on this airline. Here's a little advice....if your airline doesn't have the ability to book available airline tickets on your own platform, maybe you should get out of the aviation business.

Support: F Customer service: F Overall grade/impressions: F

Yet skytrax somehow calls this a 5 star airline. What an absolute joke.

If you ask me if I would ever take cathay pacific again, id answer only if it was my cheapest or only option. And the sad part is this used to be our airline of choice growing up. How far they have fallen. In 2026, they are an absolute embarrassment of a company.

I recently had to cancel Air NZ flights due to a traumatic experience in my private life. All contact with Air NZ was handled with professionalism… Read more

and efficiency. I claimed insurance and was quickly provided with the information I needed. I always fly Air NZ when travelling between Australia to NZ and I find flights are generally on time, the airline staff are friendly and efficient. Would always travel with Air NZ when its available. Well done Air NZ

Worst experience ever. Due to middle east war went through Beijing to go to Greece. Service is so bad they can't say a word in English always talking… Read more

on their phone for translation and giving you to read food was unsatisfactory they took us to hotels due to long stay over. Hotels smell mold . Although our bags were checked in from Greece as priority they didn't arrive we got them 3 days later and broken. A month before our return they changed all my families return dates so some lost 4 days from their holiday i had to leave later and instead of coming to sydney went through Melbourne and last but not least we all got RSV going and coming home

After giving up the airline due to the atrocious service over a number of years, I decided to give them one more go. Result - 45 minutes late Sydney to Melbourne

Booking with Thai airways you get 2 x 23 kgs bags , use a travel agent ( Amex ) and they slug you $237.05 ( aud ) each way for the 2nd bag , so… Read more

$474.10, what a rort , be ashamed . No issues with flight , seating , meals and crew , all let down by bloody minded Thai airways executives .

Only way I can repay Thai airways is to boycott all future air travel with Thai airways , considering I plan to visit, Japan, China, Philippines , Indonesia , Vietnam and Malaysia in the next 16 months , that is a lot of $$$ , but water off a ducts back

We had 4 flights from Sydney to Europe and back. On all 3 of the 4 flights, we were placed directly next to the toilet. On the other flight we, a… Read more

family of 5 (3 kids) were all placed individually all over the plane. I do understand that when you score a good deal on tickets you also take the risk on getting less ok seat locations. BUT ON ALL 4 FLIGTS!!! Flights that take 12 hours!!!! No this is really ridiculous. I'm not saying I won't fly them again but i will take better care next time on seating with this airline. For the rest, food and service was good but this was really a bad experience.

2 hrs late. Still Sitting in a grounded plane. Very little information as usual. We should just expect Jetstar to always be late. I wonder what the CEO’s bonus was this year??

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

Delayed flight, short transit time no support from Doha airport staff, rude flight attendant Show details

Unsafe locked check luggage as being opened in transit I took GA245 on the 16th Aug from SRG to CGK. My LOCKED checked luggage was opened and closed… Read more

again. I do have evidence that this action was done. It is a very scary experience knowing that somebody opened potentially put something in, or took something out to do me harm.

I totally no longer feel safe taking Garuda. Reported RIGHT AWAY, and NO ACTION was taken.

What a shame. What would Garuda do to prevent this??!!! PROBABLY NOTHING?!?!

Melbourne to San Francisco and back: Neither of the plane had working audio - all the way! Meals were pathetic - a piece of stale pizza for dinner… Read more

and no other option. Breakfast: grey colour eggs ( from powder) or "pancake" - terribly loaded with sugar and baking soda. Another breakfast - choice between eggs and "banana bread" - who eats sweet banana bread for breakfast? Every flight was delayed by at least 1 hour. Nadi connection: 1 hour queue for security check between two international flights. NEVER AGAIN!

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

China Eastern failed to Honour my Business Class bookings Brisbane to Buenos Aires Return I booked Business Class flights with China Eastern… Read more

(ticket 7815840206139 ) from Brisbane to Buenos Aires via Auckland nine months in advance, expecting a comparable standard of service if changes were required.

When my original Qantas connection (QF117) was cancelled, I expected a reasonable replacement.

Instead, I was offered an 8:30am departure requiring a 5:30am airport arrival (I live over an hour away and am elderly and disabled), along with a layover that more than doubled from ~3 hours to over 6 hours.

I proposed a near-identical alternative on Air New Zealand (NZ146). This was first refused, then briefly approved only in economy, and ultimately not available. The only consistent option presented was the inferior early Qantas flight.

In the end, I had no practical choice but to accept a significantly worse itinerary in the same Business Class cabin I had paid for.

This was not about preference, but about being offered a reasonable alternative after a cancellation — this did not occur.

I would welcome China Eastern revisiting this outcome given the circumstances.

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, [Name Removed], who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

Absolutely terrible from start to finish. No charging ports, no air control for your seat, flight was hot and crap customer service. Just in case you don’t believe me when I say there was no aircon look at the photos below just after 2hr flight. Show details