Best Airlines

I had a very disappointing experience with China Southern Airlines and would not recommend them. After the airline lost my luggage, I had to… Read more

purchase essential items while overseas. When I submitted a reimbursement claim, it was denied. Even more concerning, I was sent the personal details of a different passenger and told that a refund had already been processed to them. When I pointed out that this was not me, I was told that since the money had already been issued on their end, they would not reimburse me, essentially making their mistake my responsibility.

This raises serious concerns not only about customer service, but also about data privacy and how passenger information is handled.

Onboard, the seats were uncomfortable and the food was tasted highly processed and lacked quality.

Overall, this experience was frustrating and unacceptable. I would strongly caution others before choosing to fly with China Southern Airlines.

We were recently on a Geraldton to Perth Flight which was slightly delayed - the Captain and crew were amazing at assisting my husband & I to get to… Read more

Perth and onto our connecting flight to Esperance. We can not thank all the crew who helped us make our next flight. Thanks again Melisa

Flight diverted from Sydney to Dubbo due to weather, which I understand can occur for safety reasons. The issue was Rex’s handling of passengers… Read more

afterward. Passengers were allegedly told to either arrange and pay for their own transport home or return to Sydney with no certainty of onward travel. No accommodation, meal vouchers, transport assistance or reimbursement process was offered. Several passengers, including myself, were forced to rent a car and drive from Dubbo to Orange at our own expense. Rex later relied entirely on its Conditions of Carriage to deny responsibility. Weather disruptions happen. Customer service and passenger care during disruptions is what matters most — and in this case it was extremely poor.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

Our flights to Colombo were changed due to operational reasons (which I understand at the present time). The replacements we were offered gave us… Read more

long stopovers in Changi, which we didn’t want so I identified the flights I wanted and attempted to change them through the ‘manage flights’ button; this proved to be difficult and then a message popped up saying I had accepted the flights they had offered followed, almost immediately, by new e-tickets. “Here we go” I thought preparing myself for a long, arduous fight to get them cancelled and book the ones i had identified. I could not have been more wrong! I rang customer service (Australia) and they were so helpful, including calling me back (their suggestion) as it was going to take some time to sort out. The flights were changed, without any fuss, i was emailed the new itinerary to approve and when I confirmed it was I was asked if I wanted the same/similar (if different aircraft) as my original flights. I confirmed this and the seats were booked then, and new e-tickets emailed to me whilst I was on the phone. I found Singapore Airlines customer service to be exemplary, and special mention to Seyn, the guy who helped me with this. He was professional, patient, courteous, friendly and helpful - a credit to Singapore Airlines.

Booked business class flights from Perth to Las Vegas through Hong Kong and Tokyo and return through sa Francisco back to Perth We gave them 11… Read more

months notice and to start with we had a few flight changes BUT as it got to 5 months before we flew we had cancelled or changed flights These changes would be in excess of a booked 3 hour lay over to 24 hour lay over meaning all flights gave to be changed After sorting this 3 weeks later they did it again Another 2 hour telephone call to sort this And now 4 days later cancelled flights again I fly 6 times a year internationally and no other Airline has done this before Disgusting treatment from a 5 star airline especially for business class customers

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Flew return Coffs Harbour to Canberra flights 257/258, 9th/16th April. I was in a wheelchair and from the time I entered the terminal at Coffs… Read more

Harbour to the time I exited from return flight I was overwhelmed by the courteous and friendly attitude of every staff member on the ground and aboard the plane, and also the lady I spoke to on the phone to arrange assistance to and from the plane with my wheelchair. Big thumbs up to all at Link Airways.

I would give half a star if I could. Tried flying with them twice now, and was disappointed big time as they failed miserably. From communication to… Read more

service on board. I do understand it is a semi budget airline; however their level of services are not worth the money spent. 5 days prior to my flight, I received a letter to pay to upgrade our seats, however we never received a notification that our flight had changed dates which is a quite crucial detail to not notify your passengers about.

Flew with Virgin from Sydney to Gold Coast. Shanae was lovely. Great asset to the team :) Show details

Do not use this airline!!!Zero stars, We booked our flights to Europe in August 2025, well before the 28.2 26 conflict in Middle East. We do not want… Read more

to travell through the region even though the airline resumed the flights. We will not be covered by our insurance or given any assistance just in case of the conflict resumes, as the Middle East is "DO NOT TRAVEL" region. Emirates refusing to give a full refund. Everyone who booked flights with them before the 28.2.26 should be given an option to cancell the flights. We do not feel safe flying through the conflic region. We done with you. Greedy Emirates airline puts money before safety. Despicable!!!!!

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Absolutely terrible experience with Vietnam Airlines. I paid extra money for a DIRECT flight because I did not want the stress and exhaustion of… Read more

transit travel. Then the airline changed it to a connecting flight, adding more travel time, fatigue, inconvenience, and wasted time — completely different from the service I originally paid for.

The worst part is the airline takes no responsibility afterward. They simply say that because I accepted the flight change, I no longer deserve compensation. Passengers are left with no real choice but to accept the disruption if they still need to travel.

I even spoke with another passenger from Da Nang who experienced the exact same “direct flight” cancellation. At this point, it seriously feels misleading to sell expensive direct flights and later change them to transit routes.

Very disappointing customer service and an exhausting experience overall. I will definitely think twice before flying with Vietnam Airlines again.

Accepted a credit for a flight I couldn't take during Covid, but this means if it's cancelled in future you don't get the taxes back (250 AUD). They… Read more

go to credits not cash as you've then booked with credits. I'm cancelling as I won't be travelling to NZ now or anytime in the near future and there's a 200 AUD fare change. Wasn't aware at the time, but should have just cancelled original flights for a tax refund, and recovered at least some of the fare.

I flew flight CX876 from Hong Kong to Dallas. The service was absolutely terrible and the food was below average. Some of the flight attendants… Read more

were not so nice to customers which is not surprising. I would highly recommend using a different airline.

Was just in a Sydney to Melbourne flight that left at 11.25pm. No lunch ?? Just a $2 bar with a drink. How miserly considering the high cost of a Sydney Melb. flight. Shame on you Qantas.

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

Currently sitting and waiting for a pilot because the incompetent twits cant roster properly. First told us 30min delay now we are at 2hrs. Now my flight to Perth will be arriving as 12.30am...inconvenient for prior arrangements.

Flew BKKSYD TG471-A350-900. Service below average. No refreshments offered at any stage of the flight. No service of water outside dinner option at… Read more

all ,over 9 hours. Dinner/Breakfast offered limited options. Flight ok seat recline good. Leg room better than A330 aircraft used on same route.

TG an ok option. A350 leaps ahead - compared to QF A330

Absolutely disgraceful customer service. Our flight from Brisbane to Doha was forced to return to Brisbane. When we arrived back around midnight,… Read more

Qatar Airways staff told passengers to organise their own accommodation, transfers and meals, with reimbursement to follow. They even provided this in writing. I followed their instructions exactly. However, there appears to be no actual process to claim the reimbursement. Since then, it has been endless back and forth. Customer service repeatedly asked for information already provided, gave conflicting advice, claimed they “cannot help customers”, then tried to push it onto travel insurance instead. Now they are simply ignoring communication altogether. The most frustrating part is that this situation only exists because we followed the airline’s directions in the first place. I work in the travel industry and deal with airlines regularly. Based on this experience, I will never book or recommend Qatar Airways again.

1. This is the last time I will fly with United Airlines; I will never fly with this airline again. On June 28, 2025, my mother and I flew with… Read more

United Airlines. We checked in at Terminal 7. After checking in, we were supposed to go to Gate 77 in Terminal 7, but when the staff gave us our boarding passes, the gate number 68B was not yet updated. I checked my phone and found that the departure gate had changed from gate 77 in Terminal 7 to gate 68 in Terminal 6, which caused me 30 minutes of trouble resolving the gate change issue. Ultimately, it took me another 30 minutes, a total of one hour, to get to the correct gate, arriving exactly one hour before departure. On flight UA 32 from LAX International Airport to Narita International Airport, I was extremely disappointed. Two flight attendants, one male and one female, were very unprofessional. The male flight attendant acted angrily when I requested more water and did not treat customers respectfully. The female flight attendant used her foot to adjust the pillow on the seat, which was very unsanitary, instead of using her hands. Afterwards, I had a 6-hour layover in Narita before boarding ANA flight NH 833 on June 29, 2025. I found the non-Japanese flight attendants to be very polite and friendly when my mother and I requested drinks. That's why my mother and I always choose ANA airlines from LAX to Saigon; the non-Japanese flight attendants are always polite. I have flown with ANA four times: from LAX to Saigon in the fall of 2023 (twice) and twice in 2025. ANA airlines has never disappointed me. This is the first and last time I will fly with United Airlines from LAX International Airport to Narita, Japan. 2. It's too late for apologies, and I will not accept United Airlines' apology for ruining my summer trip. They changed the boarding gate for my flight on June 28, 2025, and the male flight attendant on United Airlines flight UA 32 was disrespectful and treated me poorly when I requested more water. The second flight attendant kicked my seat with his foot, which was very unsanitary. In addition, there were many cookie crumbs and black beans in the corner of my seat (33J). My mother's work in Vietnam was urgent, and she only bought the ticket three days before the flight (June 25, 2025). She bought the ticket from United Airlines because ANA Airlines tickets were sold out (United Airlines is a partner of ANA Airlines). The ANA Airlines flight attendant on flight NH 833 from Narita to Saigon was very polite when I requested water a second time.

3. My mother and I are Vietnamese. This is the first time I've seen a United Airlines flight attendant get angry when I requested more water. Oh my god, especially kicking the seat instead of using their hand. I used to fly Vietnam Airlines when I was a child, on flights to Los Angeles and back to Saigon. I have also flown Cathay Pacific Airlines four times (2017, 2019), Eva Air once in 2018 (the airline my mother and I took to immigrate to the US), Korean Air twice in 2022, and ANA Airlines four times (twice in 2023, twice in 2025). I have never encountered a rude flight attendant when requesting extra water, even on domestic Vietnam Airlines flights (my sister frequently flew Vietnam Airlines from 2012-2017 during her five years of studying in Singapore, and my father, a tour guide in Vietnam, also frequently flies Vietnam Airlines).

They were late in departing a city as they missed landing time in the arriving airport. However, they ensured we did not miss our next connecting… Read more

flight with our baggages transferred in less than 5 minutes time. The stewardesses were great and welcoming. The foods were tasty. Qantas (and Jetstar) is a big embarrassment by comparison. I'll be using it again when going to SE Asia.

We had a Positive experience with Lisa from Fiji Airways Check in that was able to resolve our issue. Thank you. Show details

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, Laxmi, who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

My recent experience with Scoot Airlines left me disappointed, not because of the airline’s safety policy itself, but because of the inconsistent and… Read more

insensitive way it was applied. My wife occasionally requires wheelchair assistance for long walking distances within airports. Before our Sydney to Singapore flight, we had paid extra for emergency exit row seats. At Sydney check-in, once staff saw the wheelchair request, our paid seats were removed immediately without meaningful discussion or any individual assessment of her actual capability.

What made the situation particularly frustrating was that on our return flight from Singapore to Sydney, we were allowed to occupy the exact same category of emergency exit row seats without any issue, despite there being no change in my wife’s physical condition.

This inconsistency gave the impression that the decision depended more on the discretion of individual staff rather than a consistently applied standard.

I fully respect airline safety rules. However, requesting airport mobility assistance should not automatically lead to assumptions that a passenger is incapable of understanding or assisting in an emergency. Many travellers request assistance simply due to long airport walking distances, fatigue, or temporary mobility limitations.

What disappointed me most was not just the loss of the seats we had paid for, but the lack of consultation and the dismissive handling of the situation. Our seats were allocated to other passengers.

To Scoot’s credit, their customer relations team eventually acknowledged the concerns and inconsistency I raised, although they still declined reimbursement based on their terms and conditions.

I hope Scoot reviews how frontline staff apply these policies so that passengers requesting assistance are treated with more consistency, dignity, and sensitivity in future.

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all