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Best Airlines
90 listings
International AirlinesChina Southern Airlines
Latest review: I have tried to change the flight to Sydney. At the beginning the guy answered my phone was great and everything went through quite smooth. The first agent promised me you dont need to paid any tax
- Review Summary
- Transparency 4.0 (60)
- Value for Money4.2 (96)
- Seat Room4.4 (90)
- Food4.4 (88)
- In-Flight Service 4.7 (90)
- In-Flight Entertainment 4.3 (86)
- Wi-Fi3.0 (2)
International AirlinesKorean Air
Latest review: I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice
International AirlinesJapan Airlines
Latest review: Japan Airlines have no direct customer service available for changes made by them. They cancel your flight and ensure they are not contactable nor interested in assisting their passengers. Many
- Review Summary
- Transparency 2.1 (9)
- Value for Money2.3 (10)
- Seat Room3.2 (10)
- Food2.9 (10)
- In-Flight Service 2.9 (10)
- In-Flight Entertainment 2.7 (10)
- Wi-Fi1.3 (3)
International AirlinesSingapore Airlines
Latest review: My business class flight was cancelled due to Covid. Singapore airlines claim my refund it is in progress. Dreadful service. Every time we call them a different reason for the delay is given. I will
- Review Summary
- Transparency 2.4 (65)
- Value for Money2.4 (70)
- Seat Room3.0 (45)
- Food2.7 (43)
- In-Flight Service 3.3 (43)
- In-Flight Entertainment 3.4 (39)
- Wi-Fi1.8 (9)
International AirlinesChina Airlines
Latest review: Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online
- Review Summary
- Transparency 4.1 (7)
- Value for Money4.3 (7)
- Seat Room4.3 (7)
- Food3.7 (6)
- In-Flight Service 4.2 (6)
- In-Flight Entertainment 3.7 (6)
International AirlinesRoyal Brunei Airlines
Latest review: I first contacted Royal Brunei on 2/4/20, via their website, requesting a refund for my cancelled flight in May. I shouldn't have had to contact them at all, but did not receive any proactive
- Review Summary
- Transparency 2.0 (7)
- Value for Money2.1 (16)
- Seat Room3.1 (12)
- Food2.9 (11)
- In-Flight Service 3.0 (13)
- In-Flight Entertainment 2.6 (12)
International AirlinesHawaiian Airlines
Latest review: We had flights to Honolulu & beyond booked for September 2020, but due to Covid-19 the flights were cancelled. After receiving their email I contacted the Hawaiian Airlines help line seeking help to
- Review Summary
- Transparency 2.1 (8)
- Value for Money2.2 (10)
- Seat Room2.1 (9)
- Food1.3 (8)
- In-Flight Service 1.8 (9)
- In-Flight Entertainment 2.1 (8)
Domestic Airlines and International AirlinesVirgin Australia · includes 2 listings
Latest review: Can't check-in online, go to airport to checkin. Needed a second bag to travel. Told it is extra cost if not checked-in online and done at the airport. Cost $134 for 13kg on-top of an airfare twice
- Review Summary
- Transparency 2.1 (129)
- Value for Money2.0 (142)
- Seat Room2.5 (109)
- Food2.1 (97)
- In-Flight Service 2.4 (105)
- In-Flight Entertainment 1.9 (88)
- Wi-Fi1.9 (35)
International AirlinesCathay Pacific Airways
Latest review: Full marks and much appreciation for a prompt and full refund of our unused flights due to Covid 19 from Paris to Hong Kong and Hong Kong to Sydney. We had a refund in our account just 12 days after
- Review Summary
- Transparency 2.2 (29)
- Value for Money2.3 (32)
- Seat Room2.8 (21)
- Food2.4 (23)
- In-Flight Service 2.3 (23)
- In-Flight Entertainment 2.7 (21)
- Wi-Fi2.3 (8)
International AirlinesAir New Zealand
Latest review: We had our trip to the US cancelled due to covid and managed to get full refunds from all airlines (even on cheap flights in the US) but air new zealand refused to do the same due to their local
- Review Summary
- Transparency 1.7 (40)
- Value for Money1.7 (41)
- Seat Room2.3 (22)
- Food2.3 (18)
- In-Flight Service 2.2 (22)
- In-Flight Entertainment 2.6 (17)
- Wi-Fi4.0 (1)
International AirlinesThai Airways
Latest review: Thai airways cancelled my flight to Rome and I requested a refund (approximately $31k) and waited 90days as I was told it will take 90 days, then 180 days and now they are in bankruptcy
- Review Summary
- Transparency 1.6 (17)
- Value for Money1.7 (22)
- Seat Room2.1 (14)
- Food2.0 (14)
- In-Flight Service 2.1 (15)
- In-Flight Entertainment 2.7 (12)
- Wi-Fi1.8 (5)
International AirlinesVietnam Airlines
Latest review: Vietnam Airlines flight booked for 24 June 2020 was twice changed by airline, including changing the date, and then completely cancelled. Vietnam Airlines initially offered about half of fee paid.
- Review Summary
- Transparency 2.4 (20)
- Value for Money2.3 (21)
- Seat Room3.1 (14)
- Food3.3 (15)
- In-Flight Service 3.4 (15)
- In-Flight Entertainment 3.4 (14)
International AirlinesEmirates Airlines
Latest review: I bought my tickets through fly365. After the pandemic I asked emirates for a refund but they are not refunding me and asking me to contact fly365 which has already closed its operation and fly365
- Review Summary
- Transparency 1.9 (51)
- Value for Money2.0 (61)
- Seat Room2.7 (47)
- Food2.7 (46)
- In-Flight Service 2.7 (47)
- In-Flight Entertainment 3.0 (43)
- Wi-Fi2.2 (16)
Domestic AirlinesREX
Latest review: Five stars for Rex. This was the first time I've flown with them, I was blown away by how friendly and helpful the staff were. I flew from Moruya to Sydney via Merimbula - because we were flying at
- Review Summary
- Transparency 2.5 (12)
- Value for Money2.4 (16)
- Seat Room3.0 (11)
- Food2.7 (9)
- In-Flight Service 3.4 (13)
- In-Flight Entertainment 2.0 (4)
International AirlinesDelta Airlines
Latest review: We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ) Then we booked with d
- Review Summary
- Transparency 2.0 (3)
- Value for Money2.3 (3)
- Seat Room2.0 (4)
- Food2.8 (4)
- In-Flight Service 2.3 (4)
- In-Flight Entertainment 2.3 (4)
- Wi-Fi1.0 (1)
International AirlinesBritish Airways
Latest review: The current Covid 19 pandemic is driving everyone nuts. Today is 22nd April 2020. I booked a return flight to Heathrow back in October 2019, flying 30th April.....next week!! Talk about bad timing.
- Review Summary
- Transparency 2.5 (4)
- Value for Money2.8 (4)
- Seat Room3.0 (2)
- Food3.0 (1)
- In-Flight Service 3.0 (2)
- In-Flight Entertainment 3.0 (1)
International AirlinesVirgin Atlantic
Latest review: Virgin Atlantic was amazing Check in staff friendly, helpful and professional. On board service and food excellent. Seamless connection to México with Delta airlines and again superb staff in the
International AirlinesUnited Airlines
Latest review: United Airlines has shaken my faith playing with my health during COVID 19 and patience. Never again after being loyal for years loyal and supportive. I started looking for a more respectful airline
- Review Summary
- Transparency 1.7 (6)
- Value for Money1.9 (7)
- Seat Room2.5 (6)
- Food3.0 (4)
- In-Flight Service 2.0 (5)
- In-Flight Entertainment 3.3 (3)
- Wi-Fi2.0 (2)
International AirlinesQatar Airways
Latest review: This review just shows how much of a mess the "customer service" is. Last year (yes 2019) flew from Doha to Sydney on QR908 on 22/11/19. I can't fault the front line aircrew they were amazing.
- Review Summary
- Transparency 1.6 (70)
- Value for Money2.2 (80)
- Seat Room3.0 (57)
- Food2.9 (52)
- In-Flight Service 3.2 (58)
- In-Flight Entertainment 3.1 (50)
- Wi-Fi2.8 (19)
Domestic Airlines and International AirlinesQantas · includes 2 listings
Latest review: Disgusting abuse of human rights. I will never fly with this airline again after your mandatory vaccination announcement. Must admit that I’m not surprised after seeing your bio on the WEF w
- Review Summary
- Transparency 1.4 (391)
- Value for Money1.5 (413)
- Seat Room2.0 (229)
- Food1.9 (207)
- In-Flight Service 2.1 (222)
- In-Flight Entertainment 2.2 (189)
- Wi-Fi1.6 (92)