Samsung 757L Side by Side SRS758DP

Worst Fridge – Husband wanted this fridge however the ice maker does not work and I wish we never purchased it! Worst Fridge that does not work and the icemaker is rubbish, so we cannot open the door at all of the icemaker and there is no way of opening it. The design is not good at all I again wish we never purchased it. Show details

Lemon Samsung Fridge 680 liter – The most unreliable product I’ve ever bought and would like to warn all not to buy Samsung Fridge. After sale service is so disappointing and not at all customer friendly. I’ve bout a $3000 Fridge which died with in 5 years and Samsung told me it’s Unrepairable and on the other had they are happy to give me details of repair guy who would charge… Read more

me arm and a leg. Wonder how can they get an unrepairable fridge fixed. On the other had Samsung does not want to talk to me once I mentioned then the Australian consumer law, which states if the product is unrepairable, Samsung should repair or change it. No to Samsung Products for me .Thankyou Samsung for showing me true colours. Very unprofessional and disappointing. Westinghouse is the way to go.

Perfect! – Our SRS758DP has been with us for nearly 10 years, we bought it only because it offered most space within the price range. We cannot be happier with the purchase, no problem at all, and I never have to store leftovers in smaller containers, there is always space for extra. We did have to do the defrost with a hot airgun twice when it made noises,… Read more

but we then found it was the overloaded freezer, the door was not closed properly, or there were too much foods blocking the cycle. We removed half of the boxes from top shelf and it never happened again.

samsung srs757dw – had trouble from day 1- every 3 or 4 months fridge would get warm due to excessive ice build up in freezer, repairer came out about 4 or 5 times while under warranty removed back panel in freezer and defrosted with hot air gun - the drainage tube takes up to an hour to clear the ice with hot water- put it all back together and all good for another… Read more

3 or 4 months but lately I have to do it every week and found out it needs a new PCB board but not available anymore been scouring the net for one with no luck..

Worst fridge I have ever had

Beware new ones only have a 2 year total warranty in australia and you pay an extra $369 for extra 4 years warranty after makers warranty expires on a $2000 fridge.

Total Piece Of Crap – I will never buy another Samsung product again ever. SRS758DP upright fridge/freezer was bought new. Terrible thing keeps icing up in the freezer compartment and sounds like a train derailing as the ice builds up and reaches the fan.This started only a couple of months from purchase. Have to pull everything out of the freezer compartment,… Read more

disassemble and defrost every couple of weeks. Cannot find defrost heater elements for it. Everything Samsung in our house was bought new and has been terrible as far as reliability and getting repaired. In short do not buy a Samsung fridge/microwave anything !!!

Big and Beautiful – Mine is 5 years old now and appart from a defrost when the fan starts icing up its pretty good. I found that if I replace the filter it wont ice up as much. I do like the sturdy shelving and its ability to always have room for a few more things. Grandkids love getting ice. Water disspencer is slow but could be a little blocked from our rainwater… Read more

system.

Dont bother with the deiceing heater when the fan makes a noise its time to defrost the freezer. I just leave it open ova night and its good for another 6 months. Gotta clean it out sometime. Size and price are first. Ice maker is great and the Nano technology is good Was promoted as frost free but that is not quite rite. What fridge is? Filters are $50 on line

Samsung Sucks! – I bought a samsung french door fridge and it stopped working properly after just 4 years. Type in "samsung fridge problem" and you will see online that thousands of hacked off consumers hate samsung fridges. Do not buy them- samsung does not know how to engineer appliances, especially fridges, and they refuse to acknowledge the problems. Us… Read more

citizens had to file a lawsuit to get them to admit that their engineering sucks!!!!! Lots of Space Piece of junk!

5 years old and I can't get parts for it – This is not the first time this fridge has broken down. First time was under waranty and thermostat went. Now 5 1/2 years old the heating element in the freezer has gone and the PC Board has also gone. Have been told by Samsung that the PC Board is not available any more and there is no alternative. I now have a very large magnet holder… Read more

instead of a fridge. Freezer always iced up and fan would hit the ice which makes a terrible noise. Have to take the cover off every year and chip out the ice around the circulation fan. Very poorly designed. Not a problem now though as it cannot be fixed. The ice cubes always froze in a lump under the sensor lever so the machine would not make more ice and would run empty until you broke it up. Great size and good large door bins. Poor design for cooling with single compressor and ice maker bad. Reliability is very poor.

Terrible – Hopeless piece of garbage. Pity we cant organise a class action against this sub standard product. Shame on you Samsung. I will spread the word far and wide to ensure noone I know makes the same mistake I made! Nice looking and good capacity This fridge started rattling like a tractor one month out of warranty. Wish I had read the internet before… Read more

purchasing this total lemon. Samsung are least interested and referred us to the "out of warranty" service people who want a $99 call out fee and $99 per hour after that PLUS parts even though there is a 5 year warranty on the parts. Samsung customer service a total joke! DO NOT BUY THIS PRODUCT!

Terrible – DO NOT buy this brand of fridge. The product is not suitable to the Australian climate, Samsung know this and refuse to honour their promises. nothing anymore :-( same problem as everyone else - thermostate freezes over. Had it replaced 3 times and was advised that no more could be done for the fridge and that it would be replaced. That was by… Read more

April Florido/Samsung in early 2009 - guess what, it's now nearly August 2009 and I still don't have a replacement or any other satisfactory solution. I have lost many $$$$ in groceries and ALL of the frozen BREASTMILK I had worked hard to collect and store for my baby for my return to work. My baby is now on formula but Samsung don't care and are still giving me the "run around". They now claim there are no available replacements!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Terrible – DO NOT BUY THIS FRIDGE - IT IS A LARGE LEMON. While it looks great its performance is well below the bar for a Samsung product. Great looks - very modern absolutely useless for Australia - like everyone else fan freezes over making a lot of noise, not cooling freezer compartment. also icing up inside of freezer not keeping this cold. have also last a vast amount of food due to it defrosting

Terrible – I will never buys this fridge or any fridge from samsung. Samsung need to look at the reliability of their products. Nothing good worked for nearly one year, then started making noises, and stopped working. Reliability is a big question to this brand. You hear rattling noises worst fridge.

Terrible – After more than 6 months without the replacement refridgerator that was promised and a lot of lip service, also considering the number of people having problems with this company of robin hoods it is a wonder why anyone would ever buy a Samsung Product. Nil...Yep like a pro its f..... That's exactly what samsung have done. Con the People

Terrible – Would never buy this fridge again but once I alerted Samsung to the problem they were fantastic. I cannot rate their customer service highly enough. I had a replacement fridge delivered to my door within about 3 weeks of phoning rhem. The replacement is actually 10 litres biger than the old one and a far better product in general. Well done… Read more

Samsung for sticking behind your name. I will definitely buy Samsung products again. big size fridge, plenty of room the fan frosts over and makes a terrible noise

Terrible – I had something like 17 call outs to the fridge in the warranty period, after that they did not want to know me.Samsung would be the worst customer relations department , hard to get through, being cut off and given the run around.I wrote to Choice Magazine and documented everything, they published my letter stating "DONT BUY A SAMSUNG FRIDGE"… Read more

Seriously they are a waste of money. The Tech told me me they know of the problem but are unable to rectify it. Fridge part works sometimes..Looks smart, love the look of the ice/water dispenser, (but doesn't work) and the hype about the silver nano coating. The water dispenser and the water that fills the ice trays automatically freezes and so unable to get ice OR water. This transfers to the fridge with cooling problems.

Terrible – I can't prove this but it is almost as if Samsung are trying to wear down our warranty. We have had the fridge repaired three times. The final fix was an extended heater bar which fixed all the freezing over which was weekly. 3 months later and our fridge now sounds like a motorbike taking off. Fortunately were are in a two story but being in the… Read more

kitchen is like visiting an airport. Were waiting for Samsung to call us about a replacement which our repair tech has submitted. I spoke to the Brisbane Service Manager who told me they will do one of the following: -

1. Replace the fridge with an srs610 (way to small and the warranty will not be renewed)

2. Offer us a larger equivalent fridge srs768dss (we have to pay the difference which is poss $1000s and you get a warranty)

3. Our money back (we have to use it in the same store)

I'd like to know if anyone like 'fridgy' has succeeded in getting a fridge the same size from Samsung (we call them Sam's Dung) without paying the XTRA? Either way I don't want to own another Samsdung frigge or product for that matter. BTY our Samsung DVD burner packed it in just outside the warranty and not one of the family memories on the burnt disks will work on any unit. So disappointed in Samsung. I wont buy there products anymore. right price for the right size (read every other review, ditto)

Dealing with Samsung has been the worst con. Our fridge showed problems after 16 months in march 2008 and we are still dealing with Samsung for a solution now in Aug 08.

Excellent – Love it - best so far - well priced and problem apparent which are easily managed Its a shame owners don't want to overcome simple issues with this great fridge Everyting - including its faults Defrosting every 6 months - but thats what fridges are all about

Terrible – All up i agree with the review of one lady "a bloody piece of crap" as to why they don't make that model anymore. Comsumer affairs is amazing they made things start happening yet samsung customer service is still a bit poor i must say. Looks nice Lemon

Terrible – I have exactly the same problem - the noise has been that loud it is like an aeroplane taking off waking my whole family up at night. SHAME ON SAMSUNG they gave us the runaround!!!!! I am at the point where I am going to have to DEMAND a replacement. I spoke to several people at Samsung who pass you onto several others - all are ignorant - I even… Read more

had to find my own repairer to look at the fridge the first time. I bought my fridge April 07 - the noise started March 08 and now again July 08. I have been told there is nothing wrong with it!!!! I agree LEMON LEMON LEMON LEMON LEMON - DO NOT BUY THIS MODEL!!! Rating is LESS THAN POOR. Looks nice Oh my god - I am going insane dealing with SAMSUNG i will never purchase another product with the name SAMSUNG on it again.

Terrible – DON'T BUY!!!!! second hand or new. Might make a good dog house or storage cupboard or anchor. don't expect cold food (5-8c) average IT'S BIG!!!!! (a little too big for doorways and fitting into kitchens) Where to start? won't keep cold, 8 repair visits from two companies who threw their hands up and said they had seen plenty of these lemons. 2 1/2… Read more

months of constant complains and they have finally agreed to give us a replacement (waiting....). Will have to have a smaller model as they don't make this one any more (can't imagine why?)

Terrible – Would NOT buy any Samsung product ever again and have advised family and friends not to go near them either. After 2 1/2 months our second fridge is now not cooling to the temperature it should. It shouldn't be long before we go through the process again. We are only giving this item a 1 star rating because there is nothing lower. The Ice Maker… Read more

Like all other customers we have experienced the same issues with the fridge/freezer not working properly. Living in a remote area we were eventually granted a replacement fridge after a month of living out of an esky and exceptionally rude customer service. We were told not to call any more as it would not help our second fridge to arrive any faster. After relentless pleasant phone calls we would only be put through to the manager after threatening to speak to a person in their head office. However the manager again had little care and made promises which were again not kept. We have never experienced such poor customer service and are totally disgusted that they are still getting away with selling this product and not providing an effecient service when problems arise.

Terrible – This time I am going to ask to keep the old part and let it dry out. Then when the new part freezes up I can keep swaping them over instead of waiting days for a service call. This is a known problem and it's here to stay until I get another fridge. Next time I will read the reviews about the fridge I might buy. If I could I would give this fridge… Read more

a zero rating not a one rating. Good size fridge I like the colour and large door shelf space. The main part of the fridge isn't cold enough. The freezer fan keeps feezing up causing a rattling noise and the freezer vent get blocked with ice. The fridge is 11 months old and I have had three replacement parts so far and I am waiting for the service man to but the fouth kit in.

Terrible – Very cheap and extremely inferior product. After reading many other reveiws, it seems there is a definite trend in the quality of both the Samsung product and service they give. Their customer service people were uncooperative, unsympathetic to our situation and rude! I am putting in a formal complaint to the department of Fair Trading, and urge… Read more

other unhappy Samsung customers to do the same. It just doesn't seem right that they can get away with selling inferior products and service. I Would like to rate them a zero if I could! big size Like most of the other reviews for Samsung, we have had no end of troubles with this company.After owning the frigde for about 18 months, it began having trouble with remaining cold. There was alot of built up ice on the back of the freezer which prevented the fan / defrost cycle working properly. The support and customer service was appalling!! Our fridge was under warranty, but Samsung had very much a "don't care" attitude. After having a technician come out three times, and eventually have the compressor replaced, it still didn't work. After being without a fridge for nearly four weeks at this stage,it took three more weeks before getting it approved for replacement (and this is right over the Christmas period!!!). They tell us however, that they need to give us a much smaller fridge (611 L)since they now don't make our model (755 L). We have decided instead to get out money back, as we don't ever want to have to deal with Samsung again!

Terrible – Bye Bye Samsung - you can go jump. inferior products, Horrendous customer service, idiot staff. Should be called Sam stung, coz we sure got stung by them..... never again and as a person working in the industry, I will be an advocate for ANYONE else other than you guys! Size, and price I guess..... shoulda seen it coming As others said - … Read more

bloody piece of crap fridge - seriously folks .... how can it be that something like a bloody FRIDGE still doesn't work after the things have been made for 100+ years! We couldn't even get a so-called service technician to come! multiple calls on the day it broke down.....multiple hours trying to get other technicians to repair it without any manuals or advice from Samsung. We got the same lies about there not being a replacement model.... well there is, but it is a lot more expensive ... NOT OUR PROBLEM - read your own warranty information ON YOUR WEBSITE Samsung! We even offered to split the difference between the cost of the replacement and our fridge..........no response ..... Oh, and no refund .... just a BS store credit .... no way do I want to be locked in to using the same retailer after going through this crap.

Terrible – i can not beleive in this day and age products such as this are allowed to be sold. same prob as everyone else. service tech is coming for the 3rd time telling me i am lucky as they have a months grace on the warranty. I fail to see how that matters when the problem was reported 6 months after purchase and its still the same problem they have not… Read more

fixed. will be contacting consumer affairs regardless. you would think with the global crisis etc they would do anything to keep business, i know i do in my business' large wide shelves, ice and water, large capacity the fact i can not hear the tv over the fridge

Terrible – same complaint keeps on freezing up and ice hits the fan blades in the back of the unit so at night when it is cool i have to turn it off just to watch tv makes me sick how they can sell them and get away with a faulty product and have had it fixed twice in 2 years plus i have pulled it apart and defrosted the ice from the fan about 4 times also… Read more

and have to do it again today as the noise is unbearable if i could lift it on my own i would throw it out the window shame samsung shame good ice machine service is disgusting

Terrible – Do NOT BUY SAMSUNG PRODUCTS as they will not and do not back up their products. They are also aware of the above problems with their fridge units but still allow them to be sold in retail outlets and through online retailers. It is my mission to inform as many retailers that they will develop a bad reputation by selling Samsung products and… Read more

especially those who stock these models of fridges. I will NOT BUY ANOTHER SAMSUNG PRODUCT due to their customer service and the stress it has given me. This is not a reputable company and Consumer Affairs confirmed this when I spoke to them when they said they have had 'a large volume of complaints regarding Samsung products'. Samsung, is in my view, a dodgy company. Don't add stress to your life by buying Samsung. Spend a bit extra and use a more reputable company. Excellent pewter finish that is easy to clean unlike stainless steel. Good sized unit. Noisy fan that sounds like a chainsaw due to unit not being able to be sealed properly and therefore ices up. Noise is awful and occurs mainly at night or when we have visitors (great advertisement...). The fridge and freezer have also had the warming problem and I lost a fridgeful of food as it was warm when I discovered it. Samsung customer service were very unhelpful and kept on fobbing me off saying they didn't have the appropriate paperwork (they did!)and getting through to them was almost impossible. They only made me an offer of replacement after I got Consumer Affairs involved but then the replacement was a 610 litre version and certainly not an equivalent that they state in their 'liability statement'. Equivalent according to the dictionary means 'the same in quantity, quality, size, degree, level etc'. Samsung clearly do not have an understanding of the english language or their commitment they make in their liability statement. I bought a large capacity fridge because I have a large family and a 610 litre is not the same.

Terrible – Frogman had it right, same problem here. Shame, otherwise loved it. Its getting replaced. 7 months old. Dont let them offer you an inferior one in exchange. They tried with us. Frogman had it right, same problem here. Shame, otherwise loved it. Its getting replaced. 7 months old.

Terrible – pity lowest avaiable rating is 1, seems too high. IT doesnt matter how great the fridge and features are when its working, need a fridge that doesnt need a technician every 7 months or so. Keep in mind, we have had 2 of these fridges and experienced the exact same problem. overall, liked everything about it (when it works). the door storage is… Read more

a great feature, fit heaps of things in the doors alone. The meat section that sits under one of the shelves is a neat idea too. Ice maker works well and easy to install. There seems to be a 7 month cycle with this model as there is a serious design flaw with it (you could just about pre-book your samsung tech for the next scheduled breakdown). The fan in the freezer part ices up, starts to make a really loud noise when the fan starts to hit the ice then if your Samsung tech doesnt get there in time (we have been lucky, ours has been rather prompt) the fridge will break down. 3 years and 2 fridges later we are sick and tired of this design flaw and samsungs bandaid measures to fix it. Admittedly they have attempted to fix the problem but it boils down to the fact the fridge is a DEAD SET LEMON.

LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON LEMON - just to make the point clear.

Terrible – The freezer fan ices up every few weeks and the inside of the freezer forms flaky ice at the top. NOT HAPPY ! A recognised fault in design that Samsung has now changed on all subsequent models. No wonder the fridge was heavily discounted at Harvey Norman. Going through the warranty claim at the moment. This fault has been noted in other countries as well. Plenty of space. Keeps vegetables fresh for ages. Badly designed freezer.

Terrible – I have previously written about this fridge but when it came to dealing with Samsung to get it repaired I was extremely disappointed with their response. I was advised that it could take 24-48 hrs before the only repair company would contact me. I asked the number of the repairer and it was refused - given only after I insisted on speaking with… Read more

the manager. Samsung said they would not contribute to the cost of food spoilage even though it was their fault. This cost me an extra $300.00 as the fridge defrosted sunday night after our weekly shopping on Sat. Had a call from someone at Samsung checking on the repairer and when I told them about the issues with their customer service I was told not to send the letter of complaint as someone would be in touch that day - 2 weeks later and still waiting! Why do we put up with such aweful service? Large fridge Temperature regulator broke causing fridge to defrost.

Terrible – Waste of money. Poor service. Poor product. Looks good but does not properly. Get your act together Samsung. How on earth can you still have these things out in retails stores and not let dealers know the problem or send the new parts you made because you know there is a problem with this fridge? Excellent appearance and stacks of space. Easy to… Read more

move around and adjust height. Freezer is rubbish Something wrong with the design as I have found out on the internet. Fan freezes and starts rattling within 2 months. Rest of freezer forms flaky ice everywhere. Samsung repair man been to my house 6 times now and it's still not working properly. Samsung service is shoddy and slow. This model has design faults that Samsung know about but they are still for sale on showrooms in Australia and Samsung has not told dealers about this fault. Will not but anything from Samsung again.

Bad – This refrigerator was on special i can see why now as it was a superseded model (would have been nice if told this) Fan has iced up twice in eight months so i called samsungs local tech who new of the problem; Samsung have a replacement fan and assembley to rectify the problem (we hope) part has been ordered so time will tell. Look's good,plenty of space. Fan in freezer ices up, Rather noisey when running.

Bad – this fridge is not the best. It has a fane that freez's and is noisy and bulky for my small house, which mean anyone who is asleep wakes up the minute this fridge turn's on the motor.this is a fridge that i do not recommend you but. Alway's research the brand before you buy and in this case....be very wary of Samsung. My father's next g phone is… Read more

a samsung and it is conmstantly playing up. I was contenplating buying a next g too...but the phone i buy will not be samsung unfortunally. modern look's. big enough for three people. bulky,is noisy,need a fridge for four.