Bank of Queensland

No staff and won’t answer the phone. Waiting to get my account unlocked but will now close it instead. Useless online system that only allows you to raise limits for just a day. Constant system issues and upgrades. They will no longer accept bank cheques from other banks.Clearly they have no idea how to run a bank or a customer orientated… Read more

business. Terrible. Sack the ceo and board.

Update: credit where it’s due, I closed the account in 10 secs via the app.

Wanted $2000 out of the atm. Card declined. Used my wifes card got $1000 Went inside same branch as atm was at. Used my original declined card and it worked. Received $1000 over the counter Went shopping at Coles. At check out cards declined; not enough money in account. Went home checked online and found the atm machine had electronically made… Read more

a removal of $1000 We now have the two receipts for $2000 received; but nothing for the original atm request of $1000 The online viewing of my account and transactions shows two with paperwork and details and one with nothing but blanks and an extra $1000 removed from our account. So now we have wait until the matter is resoved and live on $250 or so for the next five days or however long it takes B of Q to resolve the matter. To add insult to injury it took 1 HOUR to get through to an operator to speak about this matter. I was tortured by having to listen to an endless dirge of music and repeat messages about you are moving up the queue. To add insult to injury you then ask me to make an honest report of how I found your service. WHAT SERVICE ARE YOU TALKING ABOUT? Also the lady teller inside the branch showed very little interest in the problem beyond asking if I had used the card before on that day. And then when I eventually spoke to a helpful operator there were problems communicating because english was not her first language. Why is B of Q inflicting this sort of procedure onto it's long suffering customer base? I find having to wait 1 hour intolerable. Is this a good enough standard B of Q or do you consider it to be a reasonable way to treat your customers?

Currently on hold for 1 hour and 30 minutes. They blocked my card for no reason and I have a business. I would highly recommend not using boq. If you need customer service do not use this bank.

I have been a customer of BOQ for many years. But I’ve moved down to NSW and can no longer go into a branch. So I’m only able to contact them via Customer Service (which is an absolute joke). I’ve called them the past three days. Each day I was on… Read more

hold to speak to an agent well over an hour, today it was 1 hour 55 minutes. So I’ve hung up, without any resolution regarding my problem. I’m at my Witt’s end, so much so that they leave me no choice but to change banks. BOQ you are atrocious, it’s disgusting how little regard and respect you have for your customers.

Extremely disappointing experience with Bank of Queensland regarding credit reporting. The amount in question was less than $100 in arrears, yet it was reported to my credit file without any attempt to contact me by phone. My address had not been… Read more

updated correctly in their system, so I never received any mail about the issue either. Prior to this, my credit rating was impeccable. For something so small to be reported without reasonable attempts to contact me has had an unfair and unnecessary impact. After having millions of dollars in lending with Bank of Queensland over the years, I expected a far higher level of service and basic customer care. Instead, this was escalated over a very small amount without proper communication. As a result, I am now moving my loans elsewhere and will not be banking with Bank of Queensland again. I will also be pursuing this matter further to have the credit reporting reviewed and corrected. Kusha, their representative, was dismissive,and couldn't even contact me via phone to have a conversation. Disgusting!

Ok until you want to transfer money. They then locked my account and said to ring this number, so after being on hold for 90 minutes yesterday and 60 minutes today before hanging up , I've totally given up and have no idea where to go from here.

Ian Zhou of the Macquarie BoQ Branch in Sydney reached out to me for term deposit instruction prior to maturity. He diligently followed up with (re)investment options, and made note of the best offer in my file so I could approach other branches with the same level of support. This inter-branch collaboration is beneficial to customers like… Read more ·  1

myself who have moved interstate, promising consistency and reliability of customer service nationwide.

A shout-out to Ian - an invaluable asset to BOQ. Thank you!

I have been a Licensee for nearly fourty years and have always handled all my banking personally at various Branches. The staff at the Bank of Queensland Morayfield Branch are without doubt the most efficient and genuinely friendly team I have ever dealt with. Nothing is ever too much trouble for them they consistently go above and beyond, often… Read more ·  1

taking the extra time to help resolve any issues we've faced. Their exceptional service is truly appreciated and I cannot recommend them highly enough. Michael Thorn

One of the best banks that I have ever banked with. Opening an account was very easy and quick; interest rates are extremely competitive. Would definitely recommend 100%. Show details ·  1

Very bad banking system – BOQ's internet service makes me feel like I'm living in the year 2000, it's so inconvenient and unpleasant. Need to go to the branch for every small items, no transactions on Saturday and Sunday, the worst banking system. Employees at the bank are not eager to assist; instead, they are attempting to sway consumers; even for little issues, they will advise you to contact your broker or to do so. A very amateurish financial system. Show details

Stay away from this bank. Do not go near it. Two weeks ago I discovered that my BOQ debit card had expired. Unlike my other bank accounts with other banks, a replacement card had not been automatically generated and sent out. I rang the bank and after waiting 1 hour to speak to someone, I got the usual apologies and told that one would be sent… Read more

out within 5 to 10 working days.

Two weeks later, nothing. I rang the bank, this time I got through reasonably quickly. After identifying myself whilst waiting to speak to someone, I was immediately asked to repeat all the same details. I explained what had happened 2 weeks ago and that I was still waiting for my new card. I was put on hold, half an hour later I gave up and hung up.

To my surprise, a short while later I received a call back from the bank. I was told that the original card had not been sent and that I will need to wait another 5 to 10 working days for the next card.

My suggestion for anyone considering dealing with the Bank of Queensland is don’t. Look elsewhere, there must be better alternatives.

We consolidated our mortgage with BOQ instead of ING and we truly regret it. Our offset account was not done at the same time, as we requested and we are later told we needed to go into branch. We go in and they can't do it without an appointment. They cannot even give the documentation to be pre-filled and brought back in to sign. On top of that… Read more

our mortgage is apparently in arrears, even though the direct debit is controlled by BOQ themselves (and we make extra payments fortnightly)!!! I now need to go in EVERY TIME there is a rate increase, to make sure they have increased it. How does that work?

Oh and apparently our account doesn't exist if we try to log in through the portal and no one knows what's truly going on or how to fix it.

Honestly, it's worth the fees to jump to another bank. Don't waste your time with this one. Get your mortgage through ANY other bank. We have unfortunately been with this bank for 4 years.

I transfer money from my BOQ account to anz ! The money didn’t turn up, called BOQ they said because it’s over $5k it takes 1-3 business days to be sent. Wth they hang onto your money for that time make money off it and don’t disclose this ! Closing my account down immediately Show details

Cards and online banking always goes down so you can't access your own money. I've been left without money while paying for so many things now. I carry plenty of cash and will be leaving as soon as I choose another provider. Don't choose BOQ. Show details

BOQ actually owns ME Bank - abd judging by the reviews, no wonder ME Bank is also so bad. If you are not in Queensland, change banks. Dump BOQ and ME Bank. Must be a Queensland thing........ Show details

CHANGE BANKS TO REMAIN RELIABLE. This is not good. 8 Days now without money. If you buy online overseas, DONT use BOQ or else. 5 BOQ agents lied to me so far, saying yes your card is fine, yes we will call you back, etc. I buy a $2 item from aliexpress as i have done lots in the past. The bank blocks my card and sends the below. Living rural i… Read more

have poor mobile service & are stuck AGAIN. This is the 3rd time too.

19April. 'As a precaution, we have placed a block on your card. To have the card unblocked and to dispute any transactions, please contact our team using the number provided below. Our representatives are available from 8:00 AM to 8:00 PM AEST and are ready to assist you.'

My reply is; 'from your trash help, i will be closing this very unreliable account, leaving a bad review after being with boq for 30yrs n seeking another bank for myself and all my business.'

24April*UPDATE: I ask is this a good place to communicate (online banking), they reply yes. I then ask, Why am i being constantly ignored?? This is VERY IMPORTANT. I HAVE NO MONEY, live rural & dont ignore me this time. Look at my 5 un-answered questions i sent, Why am i being constantly ignored?? This is horrible business practices BOQ is conducting ignoring a customer of 30yrs. Your forcing me to bank elsewhere! 24hrs later and no reply to anything now. 25April *UPDATE: No money still, 2hrs call yesterday with their supervisor [Name Removed]. All sort of ID was uploaded to my regret. He said it was now unblocked as of last night, wrong. No message reply either and he said this is not good and would escalate it to the right department. I have NO money for the weekend now as its Friday. 27April. *UPDATE: No money but a message on my online banking; 'To proceed with unblocking your Visa Debit Card, you will need to contact our support team directly.' I called them AGAIN. 1hr later, supervisor [Name Removed] said its fixed and she will call me back in 1hr to check. She didnt call. I call them 2hrs later to have the agent say they cant transfer me to [Name Removed]. NOW WHAT, AGAIN! I have epilespy and dont need this stress, but they said sorry...... NOTE, she did ring me when i was on the call to BOQ, but it said telemarketer spam, so i didnt answer but it was her they said, when I called back 1hr later again, unblocked now. i checked. I got 1 of their 3 complaints they said they would lodge by email. The actual problem was i said to stop a payment, so they stop and block my account soon after. If the agent told me about this option, being my only account and needing food, i wouldnt have done it. What a MASSIVE hassle and stress. I hope BOQ reads this.

do not bank with this bank!!!!! - if you need help with your account u can ring and ring and ring you will NEVER get thru.. BY FAR THE WORST BANK IVE EVER DEALT WITH IN MY LIFE... LAST MONTH I CALLED 18 TIMES STILL DIDNT GET THRU OVER A 5 DAY CYCLE.. AGAIN MY ACCOUNT IS LOCKED IVE CALLED 8 TIMES SO FAR CANNOT GET THRU- FROM NIGHT OR MIDDLE OR DAY OR LATE AFTERNOON OR A SATURDAY U LITERALLY CANNOT GET THRU ... DONT BANK WITH THEM

Again again and again !!!! So many weekends not able to access my money because all the online services are done not working and of course no one to talk to !! Zero star BELOW ZERO

BOQ USED TO BE A GOOD BANK, we have been with them since 2009. They are a ridiculous bank now, the manager has no authority to do anything, everything goes through a call centre (seriously - why have managers). THERE IS NO PERSONAL SERVICE AT ALL!!! MyBOQ app is attrocious!! The BOQ visa information/statements etc are held on the MyBOQ app (I… Read more

have had and used the MyBOQ app on my phone for 2 YEARS).

You now have to Bpay the Visa account (you can't transfer funds to your Visa now you can only Bpay it like a bill) I tried to make the payment today and it wouldn't work. The app let me select the action "Bpay" and then presented the screen to enter amt, payee etc, However, the screen would not allow me to select the account the money was to be taken from. It did allow me to enter the amount and the Bpay details.

So I went to the local BOQ to have them sort my issue. The manager suggested I delete the app and reinstall. The deletion went ok, but the app would not reload after numerous attempts. I sat there while the bank manager called the MyBOQ app line 3 times. The app uses your mobile number only to load account. My husband has had my mobile number listed for all bank contact. Therefore, my number is showing on his account. (which is fine with me)

However, my husband choosing to use my phone number for bank contact is not permitted by the app. Ok said I just change his mobile number then, no they couldn't do that without him present. The screen showed the same number for both of our accounts on the screens the manager had up. The money was in MY NAME that I was trying to access and I was sitting with them using my mobile trying to load the app. But no they couldn't change the number. I sat there while the bank manager called the MyBOQ app line 3 times. He really tried to fix the problem, but it is useless. The bank manager has no authority to change anything, everything has to go through a call centre.

So how else can I access my money without the app which I no longer have !! I had been on this app for 2 years before today and had my mobile has always been listed in both of our details).

Ok, so transfer all my money funds from my accounts on MyBOQ app to my BOQ classic account. No, they can't do that, if we change the transfer limit we could transfer SOME of MY money to my classic account. Well we THEN had to GO BACK TO THE CALL CENTRE to get them to tell us how to increase my transfer limit on MyBOQ because I NO LONGER HAD ACCESS TO MY ACCOUNTS THROUGH THE APP. Then I was told it could take 1 - 2 business days to arrive in my account. Transferring money from one account to another at the same bank can take 1 - 2 days, how ridiculous!!

I still have money in the MyBOQ app which I have no access too. I will have to either go to the bank again or sit on the phone line to a call centre.

NOW - Instead of accessing your account through one portal, the accounts are across 2 sites. That means 2 access codes, 2 passwords and 2 pin numbers and the portalS do not link to each other.

***DO NOT BANK WITH THIS BANK*** I opened up a savings account but had to follow it up with a phone call due to a few matters….waited over one and a half hours then hung up and called back. I finally got through on the second attempt after a very very long wait… I then asked them to close my account. So I had the account open for a few hours… Read more

and then closed it….I’m thinking if this is the customer service I’m going to get they don’t deserve my business.

Bad corporate behaviour. Always one of the last banks to decrease interest rates and always one of the first banks to increase interest rates. Decreases are usually three WEEKS; increases are usually three DAYS. At least they are consistent with every rate change.

The customer care was so Rude and the guy name MK was not even bother or respect the customer . Not professional . I was with the bank for last three months . Not sure how reliable the bank is but I can say the customer service is so bad like no where else. I accidentally gone with them as my Bike dealer doing finance with them . I recommend everyone please avoid them if you can .

I have needed to contact this bank 3 times in the past year. The average waiting time to speak to someone has been around 1 hour on each occasion. This is terrible service and indicates the lack of genuine concern for your customer. You need to resource your customer contact function to meet the demand. Do better. Show details

seems like BOQ has sold off its credit card to NAB i think, but its a disaster you now need to BOQ webpages and cannot transfer between them, there does not seem ,or i just cant find access to the hundreds of dollars of Q reward points and gives you… Read more

a number to call but im 50mins in so far on hold, I went into the branch last week to open a savers account and was told to come back at the end of the month SO i left and walked across the carpark to WESPAC and had 2 new accounts open within 30 mins, just trying to get my rewards before i remove all my business and dump BOQ, sad really the staff at Kippa ring are lovely.... follow up the next day the call ended up 1hour and 58 minuets and i spoke to 5 people, that was 4 before someone could help me retrieve my reward points