AVJennings
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It's been a great experience for me to work with AVJENNINGS , they are the best I should say . I have been told by many family and friends about getting 1st home is not an easy task But John and Ella from office did a remarkable help through paper works and other official documents Ryan was man did fantastic job on building my beautiful home… Read more · 1
Everything was done so much better way I got no issues and stress which I have seen people facing for there new home
Wonderful job guys 100% satisfied from outcome
We bought a turn-key home off the plan. The complete process was excellent from Sales to handover. The salesman was very good in presenting the product, he was very friendly and patiently explaining everything we needed to make the right decision. The building was completed in record time, long before the estimated time. The handover by customer… Read more · 1
service was seamless and we are very happy with the high quality finishes and workmanship of our new home. Great job.
I recently purchased a new build flat here in Brunswick , Melbourne . The team at AV Jennings were very helpful and fantastic to deal with , and gave me plenty of back up help regarding a few teething problems with the building . The building and the apartments are high spec , they used high quality trades people and the carpet and windows etc are top quality ... I would recommend an AV Jennings home to anyone looking . Show details · 1
100 percent satisfatory – Through the process of purchasing the house with Av Jennings, Ella was able to articulate and support with process. Any query that was raised, Ella was there to discuss alternatives, and we were very proud with her service. Show details · 1
Could have not been easier! – Purchased my first investment property April 2024 (turn key property) - whole process could have not been easier. Only required low deposit (no progress payments), the standard inclusions were more substantial than other builders, finishes & fittings are of top quality and everyone I dealt with at AV Jennings actioned their areas of responsibilities 100% first time - every time. Again, could have not been easier! Show details · 1
Positive reviews
I just recently bought a turn key house and land package from AV Jennings in Springs Farm and am very pleased with the house and final product. Ainona and David and the team at AVJennings were more than supportive and helpful during the whole process. I recommend AVJennings to anyone who is looking for a turn key home. Show details · 1
Bought my first home with AV Jennings. It was really well managed with the help of Ella. Being my first time she was really helpful and stepped me through many of the processes. She called regularly to give updates and ensured I understood building terms and processes. Handover process was really easy and Ella made herself available frequently to… Read more · 1
touch base on timeframes. Overall the workmanship and quality is higher than expected. I did a walk through and report with a private building company and even they were impressed by the build. Overall, really happy with the outcome and the new home.
AVJennings have been really informative and patient with me in buying my first apartment. Thank you specifically to Vincent and Jo who have gone above and beyond to make this process a breeze. Highly recommended to go through the team here. Show details · 1
Negative reviews
Air Conditioner so poorly placed it is actively heating my property when used – AV Jennings placed an air conditioning unit large enough to cool a three story townhouse on its second floor balcony - directly facing a wall, and located right next to living room's glass sliding doors. The hot air that blows from the unit gets trapped on the balcony, heating it to 50 degree temperatures. As a result the buildings energy… Read more
efficiency is being impacted and the unit is having to work harder to cool the spaces it is actively heating up! This also makes the balcony (the properties only outdoor space) completely unusable during the summer months. No idea why units weren't place on the roof as with so many other properties in the area. When owners have raised concerns with AV Jennings they accepted no liability for the inappropriate location of the unit. Extremely disappointing.
So very disappointed – My air conditioning unit put in by AV Jennings during construction is located on our balcony in a row of townhouses our only outside space . This balcony is off our main living area. The issue is the extremely high temperature on the balcony up to & over 50 degrees due to the lack of air flow , the noise it generates , the heat it produces in… Read more
the above master bedroom also the bedroom/study below the balcony . The sliding door access to the balcony sticks due to expansion from the extra heat. We cannot even step out onto the balcony due to extreme heat. Outdoor furniture and plants are literally being cooked! This is the second summer we have had to put up with this unacceptable design issue. Other properties in St Clair have had their ac units installed on the roofs why wasn’t ours?
Hi Cal Thank you for your feedback. We have alerted… Read more
My home swelters from poorly placed air conditioning unit – The air conditioning unit is placed on the balcony on my townhome. Poor ventilation and temperatures exceed 50 degrees out there heating up the floor to my bedroom upstairs, study downstairs and sliding doors to the living area. The unit is competing against itself! Energy efficiency is sub standard. My air conditioning is cooling the very area it… Read more
is heating up! The balcony is uninhabitable in summer. Plants have all died. AV JENNINGS have accepted no liability for poor design. Many owners have complained to deaf ears. In addition, all I can hear is the hum of my neighbour’s aircon motor running 24/7. Be careful to address any issues with JENNINGS prior to signing as after sales service is lousy.
Hi Lisa Thank you for your feedback. We have… Read more
Recent reviews
We recently purchased our brand new home in Rosella Rise and couldn’t be happier. Brett, Anoina, and the entire team at AVJennings were exceptional from start to finish — always professional, approachable, and genuinely helpful. Even when I felt like I might be pestering them with calls or messages, they never made anything feel like a hassle.… Read more · 1
Their support made the whole process seamless.
As for the home itself — it’s absolutely perfect. The layout and design are spot on, the quality of the finishes is top-notch, and the landscaping is beautiful yet easy to maintain. We’re completely over the moon with our new place and so grateful to the team. Highly recommend AVJennings to anyone considering building or buying a new home. Thank you again!
I recently purchased a house in Rosella Rise, Warnervale by AV Jennings. I’m extremely pleased with how smooth and efficient everything was. From start to finish, the experience was seamless and stress-free. The key handover was prompt and well-organized, making the transition into my new home very easy. What stood out the most was the exceptional… Read more · 1
support I received from Brett and Ainona throughout the process. They went above and beyond to provide a detailed demo of the house, explaining all the features and ensuring I was comfortable with everything. Ainona also guided me through the warranty process, making sure I understood what was covered and how to access support if needed. Thanks AV Jennings.
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We have recently purchased our investment property with Av Jennings. My experience with them has been fantastic. The whole team is great and they make sure that there product is of very high quality and the purchase process is seem less. I want to take this opportunity to thank you David Tripoussis, Donna, Carmel and Ainona for making our purchase journey seem less. I further want to mention that Av Jennings built quality is very very good. Show details · 1
I recently purchased a new home with AVJennings, and my experience has been great from start to finish. The team was professional, helpful, and made the process smooth. John was fantastic during the initial sales stage, providing all the details I needed and helping me choose the right home. After signing the contract, Ella took over and was… Read more · 1
incredibly supportive throughout the entire process. She kept me updated with regular progress reports and was always available to answer any questions. When I needed to get my keys earlier than expected, she went the extra mile to make it happen.
Overall, I’m really happy with my new home and appreciate the excellent service from AVJennings, especially John and Ella. I would definitely recommend them to anyone looking to buy a home.
My house is beautiful, great customer service , great location with all new houses , built in a timely , beautiful present on hand over of my 1 st home, great colours of my house , Show details · 1
Happy first home buyers – This is our first home and we are one of the very happy customers for AV Jennings. Our walk-through was thorough and good with the turn-key homes. The inspection was very good and we are so satisfied with our home. Show details · 1
Turn Key Home Purchase – AV Jennings have been supportive through the process of me finding my new home. My customer service representative Ella H kept me well informed of stages of the build and timeframe for settlement. Ella has provided great follow up to rectify any of the 90-day warranty issues. My daughter and I are very happy in our new home. Thank you. Show details · 1
Good customer services – Customer services, pre and post sell is fantastic. For that, I gave 5 star. However quality of the building is questionable with issues pending to be resolved in the building. Show details · 1
Ella was fantastic – Happy with all the contact with Ella, she has been very professional with all our dealings. Unfortunately even with all her help, we are still waiting for faults to be fixed Show details · 1
AV Jennings Cadence Property – I recently bought a property from AV Jennings and I am so satisfied with their customer service especially during the presentation time. They provided the best quality design and fully landscaped garden. They use quality appliances and workmanship is exceptional. Show details · 1
Awesome experience – An awesome experience purchasing new home from AV Jennings. The overall quality of turnkey house is outstanding, Thanks AV Jennings team for excellent customer service over the whole duration of this purchase. Thank you Show details · 1
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Maintenance – In regards to all maintenance issues to our AV Jennings home at Arcadian Hills, we would like to highly commend Zelko, the warranty supervisor, for his help and prompt response to all of our repairs and enquiries. Zelko’s knowledge, skill and professionalism, has always been his priority to make sure that the job is completed to a high standard.… Read more · 1
He is very courteous, friendly and helpful.
Zelko is definitely an asset to the AV Jennings Group and we feel that he should be praised for his high standards and commitment to his work.
Waterline Place Development – Couldn’t be happier with my new home by AV Jennings. The build and the quality are next level. The team at AV Jennings were super accommodating with any minor issues. Show details · 1
Turn Key Home - Top Marks – We had a very thorough and informative final inspection of our turn key home. Much of the information regarding maintenance is aimed at first home buyers or clients who have never owned a home before but helpful none the less. Buying a turn key home is definitely a much easier proposition than building. Brett went above and beyond to assist us… Read more · 1
through the process which we very much appreciated. Isabella was a joy as she enthusiastically showed us through the home on final inspection.
The most helpful staff – AVJennings has been really helpful and patient with me in buying my first home. Thank you to Silvana and Serpil who was very kind and lovely, always ready to answer my questions. Show details · 1
Just Fabulous – Being nervous on our 1st investment property is understandable but the journey through to the delivery of our new homes was simply outstanding. Probably exceeded our expectations but we put this down to dealing with a company that my mum and dad built a home with years ago. As this was initially an investment option we have now moved into it.… Read more · 1
Loved the Cadence estate at Ripley and we want our future there now. Thanks to Jo and Tyson especially for guiding us along. Thanks AVJ….ps… love my bathroom
Very transparent and thorough walk through – Our walk through was very thorough and we left feeling confident knowing what we needed to do and how to do it. We don't envision any issues with our new house, but if we did we know we are equipped with the right information to handle it. We were really happy with the whole process. Show details · 1
Perfect house for me – I am very happy with my AV Jennings home. From the sales lady to the handover, the journey was quite seamless. Very professional and the quality of my home is A1. Having the fences, lawns and gardens established was great. I have no complaints with my beautiful home. Show details · 1
Could not be happier – I purchased an energy efficient turn-key AV Jennings home and could not be happier with the process or the home. At every stage I was afforded customer service that exceeded my expectation. This service underpinned excellence in my home build and pleasant support during the minimal defect correction period. I am so happy with the end product and… Read more · 1
was pleasantly surprised with the energy efficient features and benefits of my home, including my first quarterly energy account which was a very pleasant surprise.
it's good job, and provide the excellence services – Review of my home, it's a good workmanship and good brand electric appliances used. The staffs are freindly and helpful. They can show off their professional responses / advice when I have an enquries. Appreicated. ! Show details · 2
Reliable and helpful – This is my second AV jennings home. I was so pleased with the process when it came to my first purchase as a first home buyer that I had no concerns about upgrading to a second av jennings home. I have sent emails about things to the warranties department and have found most of the emails have been addressed. The site supervisor Zelco has been… Read more · 1
fantastic and gone above and beyond for us, checking up on whether we had been contacted yet by scheduled tradesmen to come look at our concerns and also providing us with the exact paint tin used on our house when we have undergone our own renovation inside the house so we didn't have any slight differences in colour throughout the house. We love our house and have found dealing with av jennings an easy and stress free process.
Extremely happy with aftersales service – We have been in our home for 4 months now. There were a few minor issues that needed to be rectified. After contacting the Warranty Dept, the Service Team responded very quickly and fixed the issues. The Team was prompt and courteous. Show details · 1
- +7
Avoid at all costs – My experience with AV Jennings has been a nightmare to say the least. I would have taken this to their social media pages, however they don’t let any one comment on their posts. The townhouse I purchased has been riddled with problems since handover, some have been fixed ( To a poor standard ) and as for the issues that haven’t been fixed,… Read more
there’s always an excuse as to why they won't fix them.
The Communication is poor, and they refuse to take any responsibility for their sub par work.
The overall development looks absolutely nothing like the fancy brochures you see in the sales process, Its a sea of plain grey concrete, the landscaping looks terrible ( which is still unfinished 14 months after handover ) and is constantly full of rubbish due to the ongoing construction - It looks like a slum. It’s interesting to see that this is the only development that they haven’t posted on their social media pages- I can see why, as I doubt anyone would want to buy anything from them if they did.
The Driveway - I had one of the warranty guys out to have a look at it, and in his words - It looked terrible. The colour has run out of it and looks like it’s been down for 20 years. After the assessment, the manager then contacted me saying the stains and fading were “wear and tear” obviously I did not accept this. Note - the inspection was done while we weren’t home, with a Van covering majority of the driveway.
Pavers on the porch were installed using silicone - I’m not a builder, but I know this isn’t common practice. As a result, they’ve fallen off twice. I will note, they have been fixed but its only a matter of time before they fall off again.
The site office, that’s sitting in the middle of the development infront of my house, was meant to be removed before settlement is yet to be removed. Its sitting on top of the common area car park and is an absolute eyesore. It’s now been 15 months.
The paintwork inside the house is shocking - the pictures attached were taken AFTER it was “fixed”
The house is full of cheap materials
Theres been a heap of leaks
Carpet has rippled after 3 months
The biggest issue is the lack of soundproofing / Insulation. I understand being in a townhouse, you’re subject to some noise from your neighbours, however there is absolutely no soundproofing within the shared walls. To give you an idea, you can hear my neighbours talking through the walls. When their TV is on, or if they’re playing music its unbearable. Its at the point where if my neighbours have guests over, I have to leave the house. Even if their TV is on low, you can hear everything.
I brought this up with the warranty department and someone came out. They were very helpful at the time, and even went over to our next for neighbours to see how loud their TV was. They were surprised to find the volume on their TV was low, despite hearing it though the walls. We had a lengthy conversation with him, he acknowledged there was an issue and said that it will need to be investigated further.
I was feeling good about it as I was told they would look into it further, and try and come up with a solution to fix the issue. Fast forward 3 weeks and the manager contacted me saying that the soundproofing was adequate, and that they won’t be fixing anything.
This obviously took me by surprise as this was a complete contradiction to what I was told by the inspector 3 weeks beforehand. Apparently they did “multiple site visits” The last time someone came out to “inspect the issue” he walked up to the footpath, looked at the front door, and walked away ( I was overseas at the time and saw this on CCTV ) This was one of the “Multiple inspections”
I brought this up with them, and was told as the occupancy certificate was provided, and that the house was built to code, they weren’t going to take any responsibility. This is a post settlement issue, I’ve been putting up with this for over a year now and they’re basing this outcome on documents that were issued and inspections that were done pre settlement. To fix this, I’ll have to fork out over $5,000 - which is something I shouldn’t have to pay for after paying $475,000 for a glorified tin shed.
Usually, I wouldn’t go to the effort of writing a review like this, however my last two emails have gone unanswered and no one is willing to help. I really thought after someone coming over and hearing the noise we’re dealing with would finally result in repairs, but they simply don’t care.
If you want a poorly built home, where everything is built to a minimum standard, an AV Jennings home is for you.
Hi Hayden, Thank you for taking the time to share… Read more
Can't wait to move in very excited – Very knowledgable presenter Isabella was very professional and friendly and her knowledge on the inside appliances and explanations was awesome.The surrounds are very quiet and serene a great quiet change to what we are accustomed to look forward to the serenity. Show details · 1
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