Tam

Honest service with genuine low rates – I love that I can be sure I'm alwlays receiving Athena's best possible rate. When new customers are offered a lower rate, I'm automatically given that same rate too. There are…

also no fees at all - and no snags, or hidden agendas. They are also expanding on the services they provide, and always making improvements. They now offer multiple offset accounts. However this product doesn't suit me at this stage as if your mortgage is joint with another party, the offset is also shared with them. My co-borrower isn't my partner and I don't want any joint accounts with them so it doesn't suit my circumstances unfortunately. I am hopeful this product will develop overtime though.

Can't unsubscribe from their SPAM – Unsure how they even got my details as I don't buy wine online. I can't opt out of mails - have clicked the unsubscribe link so many times and even replying to them to request…

removal from their mail list.

I'm still receiving their junk. Very unprofessional - would never consider their wines.

Poor Refund Policy – Purchased a replacement stovetop espresso maker and realised later it was aluminium (I didn't even think to look at the time). I actually prefer stainless steel and took the item…

back within the hour. No refund... even though they didn't even have any stainless steel stock for me to replace with.

While I understand they are within their rights to do this, it's extremely disappointing that a larger "reputable" brand would be so stingy with their policy. My views of House has changed - while I was told they note this policy on their website, they make no mention of it in-store. I find this really sneaky, and it has tarnished my view of House.

Extremely disappointed and needless to say, I will never shop here again. There are plenty of other reputable stores who are more than happy to provide a properly satisfying customer experience.

Very pleased with my purchase – I've had my blender for a year now and it's still going great. I love how how well it works, how easy it is to clean and that I can purchase spare parts for it (I stupidly stuck…

the plunger stick into the jug with the lid off and I needed to get another one).

The staff are knowledgable, helpful and very prompt with responding to queries - this definitely didn't come with the other products I considered before my purchase last year.

If there was anything I'd do different, is I wish I got the smaller jug, which would have been more than enough (from memory, I think it was actually recommended at the order page).

Definitely happy with my decision to purchase the Optimum 8200.