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Jake S. Metropolitan Adelaide, SA

5m ago

A terrible car selling experience. Does anyone in this company have customer service experience? I’m baffled by the reviews saying they had great communication. I spoke to someone different every time, was bombarded with text messages followed by radio silence when I actually needed updates. When I asked for an update I was told “give us some time” - this was after a week of ignored messages. Then they dropped the price because the month had changed. Every time they called me they asked me more questions about the car and some of the same questions I had already been asked. It felt very disorganized. They couldn't tell me a pick up day “because you’re so far away” - got a message saying it would be Monday but not to book time off or make special arrangements until this was confirmed… my next communication was on the Tuesday from the truck driver telling me he was coming the following day. I’ve had no communication from the company since they took my car and my messages have been ignored. I thought this would be less stressful than selling privately, but I won’t be using Cars24 again.

Han

6m ago

Inititial activation of the e-sim did not work. Support was great - it was solved quickly. I am from Belgium and bought the data package with e-sim over there, a few days before arrival in Australia. Perhaps that made the initial activation problematic. Anyway, support was great and it worked within a day or so.

Mark Edwards

6m ago

Total disaster. Flowers and chocolates for my wife's anniversary sent to the wrong address. This even after I had firm confirmation of the address I wanted to the flowers etc delivered too. Also tried to contact Customer Services through their link shown on the web site and NEVER received a response.