Know better, choose better.

Moved from US to Sydney Dec 6th. Shipment delivery was promised Jan 31st. Received shipment on Mar 27 after it was held to ransom for 2 weeks over a $5k customs charge, $2,800 of which was for detention charges which were caused by Allied returning the container to port late. Allied Pickfords lied to me about the date of quarantine inspection to cover up the fact that the late container charges were caused by them and not a Govt agency. It wasn't until I got the Dept of Fair Trading involved that they admitted fault and deducted both the late detention charge plus the storage charge they seemingly prearranged to incur with the fumigators from the bill. They will use your goods as leverage to strong arm you into paying late charges levied on them. Packers either end were very pleasant to work with, issues were with both head office business practices. Allied International (US end) no better after trying to consolidate my shipment when I paid for single use then losing the other parties personal effects & finding them back at the SF warehouse. What a mess. I now have to go through the lengthy claim process to have my broken and missing items replaced. Have attached a photo of how some of my fragile items were delivered to me which pretty much sums up the whole awful experience.

GPM

Sydney, NSW, AU