Know better, choose better.

Hannah

27m ago

Extremely expensive and horrible service. Long story short, I had a $200 bill that I was unable to pay in time. It was due on the 3rd of August. My next day was due to be the 12th of August so thought I’d just pay it then. Instead of any kind of follow up when the bill was overdue, the only contact I had was from a debt collector, 4 DAYS AFTER IT WAS DUE (on Friday the 7th of August).No contact from CovaU at all. This was a violation of their own terms of service which clearly state that if you haven’t paid the bill by the due date, they will give you a reminder notice which will : “ give you a further due date for payment that will be no fewer than 6 business days after we issue the notice.” Direct quote from their Market Retail Contract Terms and conditions. But no. No reminder notices. No “further due date”. Nothing. Just had a bunch of emails from the debt collectors. The cherry on top is it wasn’t even the “final bill.” I got that today and the due date is the 28th of August. The total was $275 But the debt collectors then said “oh that’s for the $75 because collections has already started on the $200. I paid the bill in full today (as again I was paid today and was able to) but it’s disgusting behaviour from CovaU to not even bother contacting their clients about unpaid bills, not follow their own terms and conditions and send debt collectors after someone over a bill that was 4 days late. Oh and not to mentioned I contacted CovaU about this issue and at that time was told there was actually a $86 credit in my account. Obviously that’s great but I was never told about this credit. There was no note of it on any invoice, no emails from them and no indication anywhere on my account. I’ve requested the amount be refunded by why wasn’t that $86 used toward the bill in the first place. And if I never messaged them to complain about the above issue, I wouldn’t have known it existed. Anyway, do NOT use this company. The fees may be cheap when you sign up but they then go up in price nearly immediately and are supper expensive. They don’t follow their own terms and services and don’t bother communicating anything to their customers

Alexis

36m ago

The showroom is great, with everything nicely displayed. The staff member who served me had excellent customer service skills and was so helpful - sorry I didn’t catch his name. I absolutely love my new light fixture and it has made such a difference to my living room.

dmere

1h ago

Order, delivery, quality, etc have all been great. I will definitely recommend and consider for my next upgrade. My phone looks and behaves like a new phone. I’m very happy.