Know better, choose better.

We moved house and established a 3 month redirection service. Of the approx 10 letters addressed to our old address, only 2 were mail-redirected to the new address. The remaining letters were found at the old address (thankfully we could drive there to fetch them). Waste of money.

Nick S

Metropolitan Adelaide, SA, AU

I find most businesses try to put their customer's 1st. That however cannot be said for iinet where the customer experience is comparable to having a tooth extracted with no anesthetic - just terrible. It has been 3 weeks of not having internet since connecting with the service. I haven't been able to stream anything online but don't worry my time has been taken up with hours of phone calls with no resolve. I called the help desk after being told the connection was active and discovering it did not work after following several guides online. I was on hold for over an hour, then on the line for a further hour trying to resolve the problem only to be told a technician was required. I booked in the technician - no appoints the week after so had to wait and take time off work as it couldn't rescheduled on my rostered day off. Mean while I receive an email saying my bill is due. When I question that I haven't yet been able to use the service I receive a cold email stating that from iinet's end the service is being delivered, once the technician attends they will review who is at fault and decide if any compensation is required. Cut to the Monday when the technician is meant to arrive - key word meant. I took the morning off and no one attended. Upon calling to speak I was told that I was actually not home when they attended which I found quite interesting considering I have not left the house, my intercom had not gone off and I had no voicemails or texts. The team was unapologetic and told me I would have to take another day off to have the technician rescheduled as he was flat out today... I called iinet to discuss the problem, a lady took all my notes was apologetic, said she would assist, had me on hold for ten minutes and just transferred me to someone else to repeat the incident. I was on hold for an exceptional amount of time whilst they tried to sort out if the technician could attend only to be asked to take the following day off. Upon telling the company I wanted to disconnect the service I was told I would need to be put through to another team to discuss why and see if they could convince me to stay. This company is an utter waste of time. Avoid at all means necessary unless you're incredibly lonely and just want to talk for hours on the phone with some rando getting paid minimum wage to pretend to care about your problems. Thank you, next.

Will