Know better, choose better.

Karen W Sydney Surrounds, NSW

4m ago

My delivery was left at my neighbours door unattended, after it was instructed to be signed for. It went missing. Was replaced, only to be left again, unsigned for. After many emails and calls with the company, stating they had ensured the delivery would be rectified, and I would be notified prior to delivery, none of which happened…. I decided to cancel my membership moving forward. My original case “returned”. It was delivered, and went missing from my neighbour’s property” - she’s on holiday. So, someone must have taken it. All the company were worried about was, “when they could collect it”. How long it was in the sun? Where was it kept? Who had it? So many questions?? It sat in my front yard, waiting for collection, in the sun for a day. I didn’t ask for reimbursement or anything of the sort, but if the customer happiness team kept the customer “happy”, I would still be a customer. I feel totally disappointed with the customer experience, the communication between all parties, the honesty and integrity, and I feel people have a right to know. Has anyone else had their wine left unattended when they’ve asked for it to be signed for? It is actually illegal. I would not trust that people aren’t purchasing bottles of returned wine that have been sitting in the sun. Unfortunately

Ricardo Y.

9m ago

The same as what said online, and ETA is also the same.

Kevin

10m ago

When looking for a new sofa, I visited James Lane at Campbelltown, the service I received from Simone was fantastic, her knowledge of the products was great and she was happy to spend time with me to explain features of each range and explain delivery, assembly and warranty. I still have to measure up my wall space but armed with the Knowledge of your products as explained by Simone, I will certainly be back to purchase.