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False advertising and very poor communication. The company advertised their credit card for long term visa holders. My wife and I are moving to Australia from the UK and have secured an Aged Parents bridging visa that will be valid for 12 years. As a medical practitioner with an excellent credit rating I believed that I met the application criteria they advertised for an application. After multiple online and phone call attempts it would appear that this marketing information was incorrect and despite having a visa that will last for 12 years American Express didn't think that this was long term!!!!!!!
Live chat is never connected. The items I received were soiled so I phoned to report this and was told they would send me return postage labels that day so I could return the items by mail. No labels arrived so I made an online application for labels. This was several days ago and there's no sign of the labels. Appalling customer service. Also noticed when you phone target everyone is called Love or Lovely (!)
It’s been over a month of an AI chatbot replying to me offering me more products. The product has not arrived. The tracker doesn’t work. The company says it’s from Sydney but it’s in China. DO NOT ORDER.