Know better, choose better.

Ray Sydney, NSW

23m ago

We have had a overall positive experience building our home with Masterton. First starting with Dean (New homes Consultant), through to the customer service / office support team, and last but not least - Richard (Our building supervisor from day 1). The day we met Richard, we knew we were in good hands. The communication could not be faulted, we were most impressed by his promptness in actioning everything we would have discussed. He would make sure all our concerns are addressed for our peace of mind. Very responsive and easy to speak to, and overall a very reasonable person. Our build was completed on time and our post handover support experience has continued to be great so far. Couldn't ask for more from the service perspective. We would not hesitate to build with Masterton again with the same team should there be another opportunity in the future.

Jake G.

24m ago

Ben was fantastic at getting me the best deal possible. The communication throughout was perfect and he kept me informed and up to date every step of the way. Great work and would highly recommend to anyone seeking assistance with finance!

ros

26m ago

A faulty blender and months of being told my consumer rights don't exist. I purchased a Kuvings Blender in mid-November 2025. Within two weeks, the rubber sealing ring on the lid started dislodging from its groove during normal use — pulled out of position by the suction the blender itself creates when you remove the lid. I reported it straight away, with photos. I followed up over the following months with more photos and a video clearly showing the seal failing after a single, ordinary smoothie blend. What followed was months of brush-offs instead of a remedy. First I was told to press the seal back in with the back of a spoon. Then that the lid and cup "weren't covered" and I should buy a replacement seal myself. [Name Removed] was unresponsive and unhelpful throughout, deflecting at every opportunity rather than addressing the actual fault. When I asked for a refund or replacement, I was told it was "user error," that a refund was "not reasonable" after a few months, and that I should "be realistic." My faulty product was compared to getting a flat tyre on a car. Under Australian Consumer Law, goods must be of acceptable quality and fit for purpose, and where the failure is major it is the customer — not the business — who chooses between a refund and a replacement. None of that was ever acknowledged. I was simply told, again and again, to buy the broken part myself. This unit is simply defective. Beware buying from Kuvings, if you have any problems Kuvings will never try and help you and will ignore all of their obligations under consumer law.