Know better, choose better.

Courtney Greater Melbourne (Outer), VIC

9m ago

Fred has fantastic customer service, very engaging and thorough, mindful of particular requests (ensure gate is secure, and so on). Fred is very trustworthy and kind in his approach, easy to communicate with, thorough with the work done and appears very proud to maintain high standards. I couldn't be happier thank you.

Rebecca S. South East Queensland, QLD

9m ago

Extremely disappointing sales process, customer service and finish I strongly regret choosing Kitchen Group/Freedom for my kitchen renovation. The biggest issue was not simply the cost of the kitchen; it was the way the cost was represented to me, what happened when their own error was discovered, and then the disappointing quality of the finished installation. I purchased their Signature Range at one of their one-day events in store, expecting a premium product and finish. Unfortunately, what I received did not meet that expectation. During the sales process, [Name Removed] verbally told me everything was included except trades. She had me sign the contract in-store on my phone, while the shop was closing for the day around me. I relied on that representation when proceeding with the purchase. I was not made aware that the benchtops were excluded and that I would later be facing a separate $4,595 cost for them. When this discrepancy was eventually identified, months later, I raised it with the company and expected them to take reasonable responsibility for an error made during their own sales process. Instead, [Name Removed] offered me just $1,500 towards the $4,595 unexpected cost. When I questioned why they could not contribute closer to half of the additional cost, [Name Removed] told me during a phone conversation, “we won't make any money.” During the same phone conversation, [Name Removed] also said of [Name Removed], “There is a reason she is no longer with the company, I can't discuss.” I found that comment particularly concerning given that [Name Removed] was the person who had verbally represented to me that everything was included except trades. I won't speculate about why [Name Removed] left the company; I can only speak to what I was personally told and my own experience. Even the refund process has been frustrating. On 12 August 2026, I was advised that the refund would be processed. It is now approximately four weeks later, and despite repeatedly following up, I have only received a portion of the agreed refund. That response was incredibly disappointing. I wasn't asking them to pay for an upgrade I had decided to add. I was asking them to take reasonable responsibility for a significant additional expense arising from an error in their own sales process. I had already committed to the kitchen and was then left dealing with an unexpected $4,595 bill. I was effectively put in the position of negotiating with the company over how much of their own mistake they were prepared to acknowledge. And unfortunately, the problems didn't stop with the pricing. For a kitchen sold as their “Signature Range”, I am very disappointed with the quality and finish: • There are noticeable and unnecessarily large gaps between the cabinet doors. • Door sizes are slightly mismatched. • The push-to-open mechanisms are oversized and don’t always work. • Three of the drawers were supplied without the promised push-to-open mechanism. • The dishwasher has been installed with a large gap down both sides. Rather than looking like a properly integrated part of the kitchen, it looks cheap and unfinished. • After signing the contract and paying the deposit, there was very little genuine guidance, help or advice when it came to choosing the finer details of the kitchen. These aren't the details I would expect to be picking up on a supposedly “premium kitchen range”. What makes this particularly frustrating is that the kitchen was not a cheap purchase. I paid for what was represented as a higher-end/signature product, yet the finished result contains details that, in my opinion, fall well short of the premium finish I expected. If I had been clearly told from the beginning that the benchtops were excluded, I could have made an informed decision about the true total cost before committing to the kitchen. Instead, I was given one understanding during the sales process and discovered months later, when it was too late, that the financial reality was very different. When I raised the issue, the company's response was effectively that they couldn't compensate me properly because it would affect their profit. And after all of that, I am left with a kitchen that, in my opinion, does not have the quality of finish I expected from their Signature Range. I do want to acknowledge that there was one genuinely positive part of the process: the tradespeople. The trades I dealt with were helpful, efficient, knowledgeable and honest. They were easy to communicate with, did their jobs professionally, and I found their pricing to be reasonable. I genuinely cannot fault the tradespeople I dealt with, and they were by far the best part of the overall experience. Unfortunately, the quality of the tradespeople does not make up for the issues I experienced with the sales process, communication, cabinetry and customer service. My advice to anyone considering Kitchen Group/Freedom, also known as Kingsman: Do not attend their one-day events without being prepared to walk away. Get absolutely everything in writing. Check every inclusion and exclusion yourself. Don't be pressured into signing the contract on your phone; take a couple of days to read every line item carefully. And inspect every aspect of the finished kitchen closely. Most importantly, don't assume that something described as “Signature” will necessarily have a premium finish. For a major renovation and a significant amount of money, I expected considerably better — both from the product and from the company's willingness to take responsibility when things went wrong.

Alex Richmond-Tweed, NSW

10m ago

Never again! … paid more than Ubereats and waited over an hour for stone cold food! … the best part was the support bounced me around Ai nonsense for 30mins before I got overseas support workers that offended me and bounced me around for another 30mins, to be told I’m not eligible for a refund or any compensation! Never again will I use an American delivery company- if you’re lucky you get what you’ve order at a premium price in an edible condition- if not, they try to frustrate you to the point you give up and when you don’t they tell you they don’t care anyway!