Know better, choose better.

Joanne

6m ago

Fast, easy, prompt and reassuring. Technician was friendly and got the job done.

Bill4747

8m ago

Spent over an hour and a half on the phone trying to sort out a billing issue with them, over a third of that time just waiting to get through to somebody. Ended up talking to someone who claimed to be in Melbourne who needed to transfer me to an "expert" who claimed to be in Sydney, who then transferred me to someone else who was supposedly in Melbourne - all three had accents more attributed to the sub-continent. Problem was that I switched from FTTN to an internet only FTTP plan (NBN were excellent throughout the process). Latest bill showed that I had been put on the wrong plan, and my landline is still connected. And it is still not sorted out. Since contacting them, I've had three spam emails relating to my account and/or billing address, never had anything like that from them in the past, I haven't had anything scamming me for a few years - I used to have a lot of faults and outages on my landline due to the 60+ year old lead-sheathed cable until it was replaced, every time after I'd contacted them I'd get a huge influx of scamming phone calls from people with Indian accents, I don't think there is anybody employed at Telstra who is a born and bred Australian. Reported situation to the TIO, but that could take up to 9 weeks before they even look at it, Telstra have removed images of the plan I sent to them from their online chat service (supposedly for my security) and they no longer allow you to download your chat history, thus making the task of providing any evidence to the TIO, or keeping it should I need to take the matter to the Civil Court very difficult. DO TELSTRA STAFF ONSELL YOUR DETAILS TO SCAMMERS?

Sarah C. Sydney, NSW

9m ago

Always reliable good communication about wait times. Mechanics and tow truck drivers are always courteous and polite