Know better, choose better.

Julian P.

1h ago

I ordered a replacement armrest, but ordered the incorrect one, despite following all of their website instructions. Anyway its taken over 25 emails to get it sorted. The first 10 were them asking for photos and I had to follow their form filling procedures, the next 10 were how to return (at my cost) and the next 5 were waiting for a discount code to buy the right product. So basically I've paid $25 in shipping for a $25 dollar product and I'm now paying $17 for the replacement and another $12 shipping. Its insane. I don't know where in the world their customer services are based, but its honestly the worst I've ever experienced, not withstanding that this company is marketing its self as a highly branded customer service focused business.

Jack Sydney, NSW

1h ago

“Excellent battery installation service — professional, reliable, and everything works perfectly. Highly recommend.”

dean c.

1h ago

DO NOT GO WITH COLES PET INSURANCE!! i've been loyally paying $100 month for two years and I had to get a simple benign lump removed and they came back denying claim for $1930. because somwhere on page 20 something of the PDS they only cover very limited illnesses. I found other insurers with wider coverage and am going with them check specific illness cover first. Also: Limited Coverage Options: Routine care, dental, and preventive treatments are not included in standard policies and may require higher-tier, more expensive plans. Upfront Payments: You usually need to pay the vet bill upfront and wait for reimbursement, rather than having the insurer pay the vet directly.