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My conversation with Maryda was very pleasant , productive and a fast response to my question.
I bought two "refurbished" playstation 4s and they were both faulty. I bought them from two different stores in less than a week. The first one the HDMI output did not work, and the second one would not register the controller to initialise the syatem. When I complained about the first faulty unit, the employee said they are sent from head office and not opened, just sold as is. When I asked if they would consider checking each unit when they arrived, he said no, we get too many in. The stores won't even turn it on once to check it even works, so if it is damaged in transit the customer pays the price. Literally. I can't even leave a review on their site as they won't deal with individual cases. So what is the point of having a review section at all?
Bought their IKEA Solarvet outdoor LED 24 lantern solar lights. Got them home (NE Victoria). Solar panel looked weathered and some LEDs showed signs of rust. Undertook the very fiddly task of assembling the 24 lanterns. Some needed glue to stay attached. Turned it on and four lanterns don’t work. WTH. Can I be butted to dismantle them, repackage them and drive 3.5 hours to return them? Probably not so $40 wasted. DO BETTER IKEA!