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Catherine Tasmania

1h ago

Mark was very clear and help with booking our trip to Vietnam.

Melissa J Greater Melbourne (Metropolitan), VIC

1h ago

I really wish you could give zero stars. Same issues as most other reviews. My PoolBot stopped working after four months and following three attempts to email, still no response. The phone message directs you to their useless customerservice@robotmylife.com.au address and then cuts off. I’m also reporting to ACCC

Tully Sydney, NSW

1h ago

I recently switched from my previous internet provider to Superloop and requested my service to be activated on 15 April 2026. As part of the transition from a 5G connection, I also ordered the latest NBN HFC connection box along with Eero 7 modems. While I received the Eero modems within two days of submitting my application, I did not receive any update regarding the HFC NBN connection box until 16 April—one day after the service was meant to be active. At that point, I was notified that a delivery label had been created, with an estimated delivery date of 20 April. Unfortunately, my service with my previous provider ended as scheduled, which means I have been without internet access since last night. This has caused significant disruption, as I work from home and rely on a stable connection. I have contacted Superloop support multiple times, but have not received a clear explanation or ownership of the delay. Once NBN receive orders from ISVs, they dispatch the devices on the same day, or the day after max, which indicates that Superloops has only initiated the dispatch of the connection box after my activation date had already passed. To date, no one from Superloop has been able to clearly outline what responsibility they are taking for this delay, nor what compensation may be offered. A simple apology does not address the inconvenience caused, including the need to work from alternative locations such as a library until a reliable home connection is established.