Know better, choose better.

I recently booked two return flights from Sydney to Berlin via BYOjet. Upon receiving the itinerary, I noticed that there was one too many letters in the name of my friends name who is the other passenger - I immediately called BYOjet and spoke to one of their agents. After explaining to the agent the situation, I was told they weren't able to remove the letter and that they would have to cancel and then refund the price of the ticket. Up until this point, I thought this was reasonable. Only until they mentioned the refund will take 12 weeks to receive and that we would need to settle the price of the new ticket immediately. I then called Singapore Airlines (the carrier of our booking) to see if i could avoid speaking to these incompetent people at BYOjet and they explicitly said that the booking agent had the authority to change the booking for you and that BYOjet would have to call them to change it and that there would be no issues. I called back BYOjet and was put through the ring again and promised i would get a call back to sort this out. When they called me back and after telling them for the 10th time, we did NOT have the funds to repay the new fees to book again they said they could do NOTHING. When things couldn't possibly get worst and after I requested i would be cancelling BOTH tickets, they attempted to BLACKMAIL me to entice me not to cancel. The blackmail came in the form of an email saying 'your ticket is non refundable. However if we process name correction, where in we will create new booking with the correct name, we can process full refund but you have to settle the new fees.' So you are telling me that you cannot cancel the booking and give me a refund unless I agree to pay your ridiculous new fee???? This is totally and utterly unacceptable and I just want to give everyone else the heads up to AVOID at all costs these cowboys. Hopefully your incompetent company/staff can give me a response to this review as it seems you only thank people for good reviews and can't take on constructive criticism from upset customers who are fed up with your profiteering, blackmailing staff.

Niki

Purchased a Popcorn Chicken Go-Bucket at the Toormina Gardens KFC on 15/4/19 at approx 1.45pm, and I got food poisoning from it later that afternoon/evening. It took me several days to recover & when I made a complaint to KFC they just said they were investigating it internally. Will never eat at KFC again.

Freddy

Nambucca Heads

Today an Uber driver parked in my private parking area. When I asked him to move he told me he would move when he was ready. I explained that I only have limited parking (2 x spots) available for my paying customers and that now was peak check in time, therefore he couldn’t park on my private property and would need to move. He refused to do so until he finished his job ( dropping something into the premises next door) What gives this driver the right to use my private property? He has NO right to do so especially given I pay $2500 per week to rent this premises. What then gives this driver the right to abuse me when I ask him to leave? I felt threatened and intimidated given I am a 169cm tall female and he is some thing like a 180cm male who stood over me. Uber, training to show respect to private property and individuals would go a long way. This occurrence was completely unacceptable and totally avoidable if your driver did the right thing and followed the law My parking area is clearly marked that it is for my customers ONLY. Clearly this meant nothing to your driver.

Noahs mum

South East Queensland, QLD, AU