Know better, choose better.

CBSGM

26m ago

Never build with this company! Currently seeking legal assistance. Have heard many similar stories about how terrible their workmanship is. We've been ignored, argued with, sworn at and have blown out the timeline of completion. Their executive team are an absolute disgrace!

Paul Greater Melbourne (Outer), VIC

27m ago

We recently completed our build with GJ Gardner Homes Pakenham, and we couldn't be happier with the experience. Adam and the entire team made the whole journey incredibly easy from start to finish. Their communication, professionalism, and attention to detail gave us confidence throughout the process. The final result exceeded our expectations, and we are absolutely thrilled with our new home. Any questions or concerns were handled promptly, and the team genuinely cared about delivering a quality outcome. We highly recommend GJ Gardner Homes Pakenham to anyone looking to build. Thank you, Adam and the team, for making our dream home a reality!

Hal Sydney, NSW

27m ago

If I could give Kitchen Connection zero stars, I would. We engaged Kitchen Connection in November 2025 to build a simple entertainment unit. No plumbing. No electrical work. Just cabinetry. Despite this, it took almost six months before the project was finally completed in May 2026. One of our key requirements from the outset was that installation occur immediately after delivery. We specifically raised this concern with the sales team because we did not want our home turned into a storage facility while waiting for installers. We were assured that installation could be scheduled for the day after delivery. However, once the contract was signed and we were handed over to the operations team, that assurance suddenly became meaningless. The first issue arose after the check measure stage, when Kitchen Connection informed us that their manufacturer had stopped producing the cabinet style we had selected. We were told that no changes could be made after check measure, yet somehow Kitchen Connection's supplier was able to discontinue the product after that point. Not exactly confidence-inspiring project management. We were then advised that delivery would occur on 30 April 2026, but installation would not happen until 4 May, directly contradicting the assurances given by the sales team. Unfortunately, things only got worse. On the day of delivery, Kitchen Connection delivered only part of the project. Nobody informed us beforehand that there was a problem. We had to chase them to find out what had happened. It turned out the benchtop had been damaged during manufacture. Rather than notifying us, rescheduling delivery and installation, and delivering the project once complete, Kitchen Connection chose to dump the incomplete cabinetry in our home and leave it there. The irony is extraordinary. Their contract includes a clause stating that customers who delay delivery are charged $100 per day in storage fees. Yet when Kitchen Connection's own manufacturing failure meant they could not complete the project, they effectively used our home as their warehouse for free. The replacement benchtop was not delivered until 7 May, and installation did not occur until 10 May. As a result, our home remained heavily disrupted for 11 days while we stored Kitchen Connection's incomplete project. When we raised this obvious double standard, the response from the Manager of National Customer Support was astonishing. Rather than acknowledging the inconvenience or offering any form of compensation, we were told that we had agreed to the contract terms and that this was simply Kitchen Connection's business model. That statement perfectly summarises our experience. Kitchen Connection took six months to complete a straightforward entertainment unit, failed to properly manage supplier issues, delivered an incomplete product without informing us, provided inaccurate information regarding installation scheduling, and then left us to bear the consequences of their mistakes. Throughout the process, there was little accountability and no meaningful attempt to compensate us for the significant disruption caused. The entertainment unit itself may be fine, but the customer experience was one of the worst we have encountered. The biggest mistake we made was choosing Kitchen Connection in the first place. If you are considering Kitchen Connection for cabinetry, kitchens, or joinery work, proceed with extreme caution. Make sure every promise is documented in writing, assume timelines may be significantly longer than quoted, and be prepared for the possibility that your home could become their storage facility if anything goes wrong.