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Initial contact at kawana store was good. Purchasing over phone was fine. Delivery on time. Had contact from lounge lovers 2 times on day of delivery to update me on delivery time and once after to ask for a review. Just after the delivery I noticed a knife cut to my couch, i contacted via replying to review request message and emailed photos of the damage and got no response. I then had to follow up via email a week later. Finally a reaping to say claims is looking into it. Then had to re send photos. Then a guy came to look at the damage. The technician said it could be fixed, but will leave a mark. I have now taken 2 more days off work over the last two weeks as someone was suppose to fix it. It is still not fixed and I am still waiting. Id rather the chaise be replaced as ive been told you will be able to notice the repair. Im very disappointed. Such a expensensive couch and disappointing service since requesting support. I did receive a 100 voucher online to use but of course nothing at lounge lovers is $100 or less so it requires me to spend more, rather sneaky way of the company to make more money! I wont be using it as this issue has still not being fixed.
