Know better, choose better.

Been an Specsavers customer for over 18yrs an have tolerated poor service, poor quality frames, wrong prescriptions ( reading instead of intermediate)and extended lead times for too long, changing branches from Noosa Civic to Maroochydore made no difference. The final straw came when I was constantly badgered for ''free hearing tests'', part of their added value business model. I was directed to a cubicle for a 'free hearing test' as though this is part of the eye examination process, not asked, no discussion on my hearing, clearly the objective was to carry out the process and make the claim on Medicare, whether needed or not. I was met with an unfriendly response when I politely refused. Then I discovered Baily Nelson on productreview.com.au. The contrast could not be more different. Attentive, interested friendly staff, who do not look through you, well engineered and genuine top quality frames, particularly hinges, competivley priced, fast turn around. The fact I now travel from Noosa to Northlakes for my spec's says it all.!!!!!

solfan

I'm a relatively new member. I had some issues with initial set up but eventually got past that. I've set up direct debit. But nothing has been deducted from my bank account though your app suggests it has been paid. Easiest thing is to contact Bupa to check what is going on. Five minutes spent listening to tedious phone service, telling me how busy you are and that I should be nice to your staff and pressing buttons to get to phone back service. Twenty minutes later I get the call back, which disconnects as soon as the operator says her name. What's the point!!

Hogie

Lasted only 3 days. Blue stains under the toilet seat are impossible to remove. Have used these before and they lasted for weeks. Somebody has changed the ingredients without testing the end result!

GeoffH