Reggie

Had an issue with the multiple orders. 1. Incorrect specifications 2. Order delays. Very unhappy with the level of support from the Kotara sales team. No sense of urgency and…

lacked empathy.

It was a breath of fresh air dealing with the customer support team in particular (Zoe H) who took the time to undertand the problem and actively work on a solution. She was able to resolve production issues efficiently and reduce the delays to meet agreed timelines.

I went from requesting a full refund to writing a glowing review thanks to Zoe and her manager Molly K.

Perfect example of a customer centric approach to customer service.

Thank you.