Mez

Customer service and Product Quality at its worst – The quality of the shoes have gone down terribly. The stores staff ask you to go get it fixed before even using it, so why do we pay such crazy prices for shoes that are not yet…

wearable and spend more. The customer service oh my, there’s nothing there, they just don’t care. No one responds even the head, so that’s what I guess flows, the role modelled behaviour. The store person told me to stop shopping there, well best advice ever so no more Jo Mercer for sure. Wonder if it got worse after the Ann dropped off.

Customer Service including staff and Manager – I’ve been to the Southland store recently and picked up a few items and one yes was a pair of ear rings..I was briefly told about the return policy on the ear rings, however just…

before finalising the order, I was a bit hesitant, and asked for some advice on what I should but ie rose gold or silver. Now it was at closing time, so the person serving me was like no it all matches and sent me on my way.  If I was the staff. I would have reiterated that ear rings can’t be returned especially given I had a doubt. Without a word of lie, I didn’t open that bag, it was as is.. I still wasn’t sure, so I went back and told them honestly I haven’t touched the jewellery it’s as it is..they just kept saying no policy says…. Tried to get them to think from a customer point of view, and also the same lady who sold me the items was there..but no avail, no manager at the store or could be contacted.  They kept saying customers do this hence the policy is there..well every customer is different and that’s what customer service is about, you need to know your customer and tailor a resolution for them, no it was a blanket no listening, almost calling me liar.. I called back, that advised that a manager can back only on Tuesday. Now the Manager called back..you could clearly tell..mind was already made up.  I went in to explain the situation. Now what frustrated and annoyed me was the response: Response was policy, yes, but added I am going to stand by my staff here..now that’s not great, so immaterial of what I would have said, mind was made up..so why call me, if you have decided to stand by your staff.. Then told me that the policy is there so our customers know they are getting an hygienic product..I asked the question, how do we as customers know that? We are trusting you right? So here a customer is asking you to trust them.. She felt I was questioning her intelligence and started getting very defensive and yes I was frustrated, one because she as a manager couldn’t explain the policy and 2 already had her mind made up as she was going to stand by her staff.  So why call me in the first place, if you aim is to just tell me what your staff already did without any proper explanation I can see some very sad reviews online and a few to do service..so reaching out to you so you are aware and have appropriate staff and more importantly leaders, who yes need to support their staff, however have to balance their customer service element too. I deal a lot with country road and they are lovely, maybe some knowledge sharing would add value.

Car hire in Brisbane – Such a great experience with five star rentals Brisbane , they were amazing Even though the pick up and drop off was outside the airport, it was seamless They were so helpful…

when we were running late for our flight Amazing service, thank you so much will definitely use and recommend them anytime:) Mary and Mario

Silent Partner Versailles Mattress and Silent Partner Provence Mattress – Purchased the above 2 mattresses just 3 years ago, very expensive, however was happy to spend as they described the mattresses as the roll Royce of the mattresses. Not even 3…

years, and both were sagging terribly, contacted the company I purchased it from and it came via Sleepezee, initially customer service was disappointing, however escalated via the company where I purchased it from, and got through to customer service of Sleepeezee and finally they decided to pick up the mattresses for repair. They initially tried to blame the base we had, noting that one base was completely flat, and yet blamed that. Anyways they took it away for a week (with no replacement etc), and sadly when it was returned, it was actually returned with a further fault. On calling back, they wanted it back again to fix it, and when i expressed my disappointment, they actually belittled me and made me feel like they did us a favour by repairing it in the first place, and went on to express how much it would have cost etc., such a disappointing experience all round. Mattresses are highly priced and the 10 year guarantee is of no use, whatsoever, as they try every avenue to blame it on you and avoid the guarantee, but more so, they try and repair it with no quality checks whatsoever. I even wondered if it was my mattresses repaired and returned, it really validated for me that the company has no quality checks in place whatsoever. Now we are actually looking for a new mattresses that actually is good and value for money. Very disappointing.

Customer Service making it absolutely difficult – Disappointing ordered 2 - 7/8th and received 3 quarter..didn’t try because have others and they fit right, and customer service wasn’t the best. Yes good pants, does pill though…

with use as well..but with the service I think I’m letting go of this brand