Irene

When my flight was cancelled they disappeared and I'm still waiting for a refund – When my flight was cancelled they disappeared: the call centre number was disconnected, the email disappeared from their website, I send them a message on Twitter and there was…

just an automatic reply saying to wait for assistance. After almost one year they wrote me (always on Twitter, what a poor customer service!) that I was going to be refunded in three months - THREE MONTHS! Still waiting for it, I'm almost sure I won't receive anything and I'm considering to sue them