cjm_22sq

A total piece of crap – Appalling quality, lacks basic functionality. We threw it out after 8 months of spoiled food. Never buy anything from these people. Everything. Shocking build quality, lacks basic functionality. …

Terrible – After recently returning our very expensive Wertheim 5035 to Godfrey’s for yet more repairs, we now are fed up. Though this device is enormously powerful, in terms of quality it…

is very poor despite us having it serviced by Godfrey’s regularly. It is heavy and the powerhead, though initially great, soon became erratic thru a bad connection on the wand and became an expensive unused accessory in the back of the closet.

During the 3 years we have owned the machine we have had the following problems:

 Power head replaced twice

 Normal head replaced due to floor surface button breaking

 Extension wand replaced

 Cord retraction not working

 A fire in the cable connection on the wand for the power head

 Hose splitting

Each time we have returned it to Godfrey’s where we purchased it for repair where, in one case, they had it for 4 weeks. We are tired of dealing with this machine and have now given up on repairing it again. Any future problems will be dealt with by application of duct tape until it totally dies and we can justify buying a new machine – which will not be a Wertheim of any description. It sucks like nothing else. Quality does not match price

Powerhead initially very good but after being used a few times the power connection on the wand became loose. It then operated only sporadically, until the the arcing in the connection caused a fire.

Ongoing issues with many different parts of the machine.

Service by Godfreys poor.