Yee Tan

Blender brought in 2015, stops working the second time – The motor in my blender is unreliable. I brought the blender in 2015 and after a year (2016) the blender stopped running. I have to sent it back for repair. Today (Oct 2018) the…

motor went bizarre - slow and then fast (alternating between the two speeds) and will be sending it back. It looks very likely the motor in my blender base is very unreliable.

January 27th 2019 Update: Comparing the warranty between Froothie against others manufacturers

Recently my repaired blender (sent for repaired in Nov 2018) failed again. During that time (Nov 2018) I decided to purchase a Nutri Bullet MAX 12 Piece 1200 Watt N12-1207 to be used during the repaired by Froothie (my family cannot do without our daily smoothies). When the repaired blender arrived back, we again used the Optimum 9400 blender as we were happy with the blender. But alas, it fails again in mid Jan 2019 so have to switch back to nutribullet. During the blending of the smoothies the rubber band dropped and was cut.

Immediately we went back to the seller and without any question a replacement was offered instead of getting the customer to sent the blender for repair. Pretty disappointed win the handling of the warranty. Customers have to sent the blender back (a cost that the customers had to bear) and bear all the risks i.e. if the blender get broken on the way to the repair shop it is the customers responsibilities as the original packaging had been discarded. If the blender is under warranty (5 years), Foothie must be proud of the quality of their product/s. But repairs after repairs really put me off and are costing me dollars.