Kellyh67

Good – Although I still need to wash my hair every day I am still at least getting a worthwhile result for my efforts. For the price this is a really good product and you don't have to…

use heaps of it for every wash. Enough to cover a 10c piece so you're not replacing the bottle all the time. Really good for my very oil hair. I've tried all kinds of shampoos over the years from really expensive ones to ones recommended by hair-dressers etc, etc. Really hard to find one that works for me. Inexpensive Still need to wash hair everyday.

Excellent – OK my overall opinion is that this bank whilst branchless make up for this by having very helpful staff at the ready 24/7 365 days per year who can talk you through any…

application. They offer good rates of interest and have a no fuss approach. I would definitely recommend to my friends The 24/7 Call Centre is very helpful and they also offer phone and internet banking if you are savvy. Great no fuss accounts for both savings and everyday use. An easy to use Visa Debit Card which you can use for almost all types of purchasing including internet shopping. You can open accounts over the phone and there's not alot of messy paperwork to fill out. Not that I dislike this as I'm not a big fan of bank queues anyway but ING Direct are a branchless bank. You cannot go into a branch. The wait to speak to someone can get a little long but never more than about 5mins.

Terrible – I think anyone reading this can guess what my overall opinion of P&O cruises and specifically, the Pacific Sun is. But, just for those who like colourful language and in case I…

haven't made myself clear, My overall opinion is that they are [censored word removed] The only thing I liked about this boat was getting off it for the last time. We were part of a large booking of over 100 people. The boat was delayed by 24 hrs getting into port from the previous cruise due to engine trouble. Due to this the anticipated stop for our cruise in Melbourne would not be taking place and we would simply be going on the cruise to nowhere. (This started my alarm bells ringing). When we were finally allowed to board, a day late and after all passengers were aboard and our luggage had been taken away from us we were told that the engine needed a part which would not be arriving until later that evening and we would therefore not be leaving port until the following morning. This is now a delay of 36hrs. As we were still in Australian waters this meant the casino was unavailable.

This was not a good start. But as we were with a large group for a birthday party we felt it only right that we make the best of it for the sake of the birthday girl who is a very lovely person.

So, off to the bar for a drink and to forget about it. Well, after 20 minutes standing at the bar, still waiting for our first drinks. Alarm bells giving me a headache by this point they were ringing so loudly in my head. This delay in being served occurred at nearly every visit to the bar for the entire cruise. The wait for service, either good or bad, mostly bad was appalling. I've never experienced a bigger lack of customer service, or more unhappy staff. It was as if they had lost one of there own or something. Hard to raise a smile out of any of them. Tables in the buffets not cleared, seemingly no wait staff in the buffet restaurants, staff in the on-board shops too intent on unpacking stock instead of actually assisting customers. Lots of stock in boxes lying around on floors, Not sure what the problem was but these people obviously don't do the same training courses as the Princess Cruise Line as they are like chalk and cheese.

I found someone else's hair in my bed, the shower taps would not work properly, public facilities on entire decks were out of order for hours at a time, the toilet in our cabin was dirty, the walls between cabins were paper-thin. I thought someone was outside my cabin at 4.30am on first morning taking a phone call but when I got up to tell him to be quiet I realised he was in the cabin next-door. The gym on board smelled mouldy and appeared to be having difficulty with its air-conditioning unit as did other parts of the ship which did not make it a nice place to work out in. It was also very small.

No idea of what was on the room-service menu as no printed information regarding this in the room. Obviously use of this service is discouraged.

No idea where we actually sailed as this information was obviously secret and only the captain and the navigator were allowed to know.

One of our group had a piece of their luggage lost even though the only time it left the ship was at the end of the trip and this has still not been recovered. Also further delay in disembarkation due to lack of communication between cabin staff regarding the tagging of luggage.