Jono

Excellent service and communication – Nothing but good to say about Import Appliances, right from the intial inquiry through to delivery of a Bosch induciton cooktop for our new kitchen. The original cooktop we'd…

chosen was superseded and no longer available and Import Appliances came right back with the new version as an alternative along with exact dates for when it would be available from Bosch and when it would be shipped to NZ. Payment by credit card was painless and includes all costs including import tax and charges, nothing extra to pay whatsoever The cooktop arrived very well packaged in a wooden crate.

A slight hiccup with shipping meant that it took 3 days to ship to NZ but 5 days to get from the Fedex depot to our house which is ironic given we live 10 minutes from the Fedex depot. It turns out Fedex hand over to a local carrier for final delivery and it disappeared off Fedex's tracking site. Import Appliances noticed this and made contact with us to find out if everything was ok and if there was anything they could do! Too good.

Highly recommended!