Andrew J.

Great service, good value, knowledgeable staff, clean store, dog loves the products.…

I have just been on the phone with your customer service team and they where not helpfull – Trying to get refund. I have just been on the phone with your customer service twice, both calls where ended by your customer care team with sorry can not hear you will be hanging…

up know, I suggest you review these call to 0498 171 728 first one ended at 1818 the 12/02/2021, second call ended at 1918. As stated on your website I am intitaled to a refund on my flight ZEEMKL, please see below from your website.

Consumer guarantees and your right to a remedy under the ACL The ACL contains guarantees which provide consumers with a basic, guaranteed level of protection for services that they acquire, including:

guarantee as to due care and skill; guarantee as to fitness for a particular purpose; and guarantee as to reasonable time for supply. If we fail to live up to any of these consumer guarantees for a relevant service we provide, you may be entitled to a remedy under the ACL. If the breach of the consumer guarantees cannot be remedied or amounts to a major failure, you are entitled to a refund or other remedies under the ACL. You may also be entitled to compensation for reasonably foreseeable losses caused by the failure.

A major failure occurs when a reasonable consumer would not have purchased the services had they known about the extent of the failure or the where the service is substantially unfit for purpose and cannot be fixed within a reasonable time.

You can not guarantee due care that i will not have to quarantine or contract Covid-19, as well as not guarantee that Jetstar will pay for my quarantine if I do have to quarantine.

There is contract tracking taking place with a hot spot being Melbourne airport, can you guarantee me that no one has travelled to Launceston.

In addition, I would like reassurance via email that no crew member has been in or around the out break in Melbourne airport or where outbreaks have been reported.

Please get someone to contact me on 0498 171 728.

Andrew Jay