Happy Traveller

Satisfied – We used Gold Coast Family Car Rentals for a recent trip to the Gold Coast. We were picked up from the airport at the scheduled time by a very friendly representative. Upon…

arriving at the office, the process was quick & efficient. Our car was ready & waiting for us, two gentlemen packed our luggage in for us & we were on our way. We had absolutely no problems with the vehicle. It was modern, well presented & mechanically sound.

Returning the vehicle after hours was easy peasy, we parked it in the long term car park as per instructioned & received our bond back within a few days.

I searched high & low for reviews before booking & was honestly unsure I'd made the right decision but having experienced GFCR now, I'd happily book again & recommend them to others.

If I could make one suggestion, it would be to perhaps take your own car seats along with you if children are included in the booking. Whilst there was nothing wrong with the install of the baby seat, it was in very poor condition which can impact upon safety, the straps were way too high for our child (not easy adjust harnesses) & so therefore I had to re-install the seat myself after adjusting them, which may not be as simple for someone who isn't proficient in car seats. The 2 seats we experienced (in transfer bus & our car) are either expired or very, very near the expiry date. I'd prefer to take my own seats next time but appreciated the convenience that this aspect of their service offered.

Don't let the poor reviews scare you off. We were thoroughly satisfied with our experience & honestly couldn't find another company to compete with such a great price for a wonderful car, top insurance & child seat.

February 6th 2018 Update: 2nd Review - Update

This is my second review on this company & whilst my first review was also positive, I wanted to note some differences in service recieved this time, as opposed to the last time.

Upon arrival on a delayed flight at OOL airport, the company had arranged a private collection as their buses were full. The company rep contacted us to let us know of their location, they packed our bags into the car & ensured we were competent at using the child restraints for our kiddo's.

The ride to the office was pleasant. The driver was informative & offered lots of helpful suggestions pertaining to our stay on the GC.

Once we arrived at the office, our hire car was ready & waiting, two more pleasant staff members transferred our bags for us & started the hire car/aircon so it was cooled. The hire car was in excellent condition & the requested child restraints had been fitted with diligence. The only negative comment I had made in my previous review was that the supplied child restraints were outdated, however the company seem to have overridden this issue & I was happy with the age/condition of the supplied seats this time.

The process was quick, the staff were friendly and the car ran smoothly.

One of our favourite perks of using this company are that we're able to leave the car at the airport upon drop off, when flying out of office hours. It's totally hassle free, super convenient & we always have our bond back within a timely manner.

Thank you GCFCR for another wonderful experience! Keep up the great work!